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Heater
Heater is not turning on
Set temperature is below room tem
-
perature
See operation instructions
Heat is disabled; --- is displayed when
heat button is pressed
See operation instructions
Defective heater assembly
Replace heater assembly
Defective main control board
Replace main control board
Heater cuts out after a short time
Inadequate air circulation
Ensure that there is sufficient space
around the firebox. Install feet if nec
-
essary.
Buildup of dust/debris
Ensure that the exterior intake louvers
and firebox cavity are free of dust/
debris
Defective heater assembly
Replace heater assembly
Noise
Excessive noise when the heater is on
Buildup of dust/debris in the heater
assembly
Ensure that the exterior intake louvers
and firebox cavity are free of dust/
debris
Defective heater assembly
Replace heater assembly
Excessive noise when flames are on
Flicker rod is hitting or rubbing against
internal component
Ensure that the flicker rod is straight
and mounted properly in the bracket;
and spinning freely away from other
components. Replace the flicker rod if
necessary.
Defective flicker motor
Replace flicker motor
REV PCN
DATE
01
-
29-AUG-19
02
-
23-DEC-19
03
-
6-OCT-20
04
-
13-APR-21
05
-
14-DEC-21
Demo Mode
Certain versions of this firebox are equipped with a demo
mode where the unit cycles through several functions. The
demo mode is activated by pressing and holding the tem
-
perature and brightness buttons for 2 seconds. In demo
mode, the display remains lit and none of the remote or on-
unit controls work. When power is cut to the unit and then
restored, the unit remains in demo mode.