16
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Troubleshooting
Problem
Display
Cause
Solution
Fireplace does not turn on with
the manual touch controls
N/A
No incoming power
Ensure unit is wired correctly
Check main disconnect panel
Ensure wall switch is on (if applicable)
Fireplace does not turn on with
the remote control
N/A
Batteries in the remote control are
dead or installed incorrectly
Replace remote control battery
Ensure battery is installed with
+
facing up.
Remote control is defective
Replace the remote control
IR receiver is defective
Replace hidden touch controls
Heater does not turn on
---
Heater is disabled
Press and hold and at the
same time on the hidden touch
controls for 3 seconds to disable
or enable the heat function.
H—
Heater has been permanently
disabled
If installation with heat is desired,
jumper on main board if available
or purchase new main board.
Circuit breaker trips or fuse
blows when unit is turned on
N/A
Improper circuit current rating
Install unit on a dedicated
minimum 15 amp circuit.
Error Code is displayed
Err 1
Temperature cut-out is activated
Reset breaker and wait 5 minutes
before turning unit back on it. If
error persists, see Service Manual.
Err 2
L1 voltage is too high
If error persists, consult an electrician.
Err 3
L1 voltage is too low
If error persists, consult an electrician.
Err 4
L1 current is too high
If error persists, consult an electrician.
Err 7
Fan is slow
Clean fan.
Defective heater assembly.
Err 8
Element error
Defective heater assembly.
Err 9
Element not detected
Element wire(s) is/are disconnected.
Defective heater assembly.
Err 10
Fan not detected
Fan wire is disconnected.
Defective heater assembly.
Defective relay board.
Err 11
Fan error
Defective heater assembly.
Err12
Ambient temperature is
above 45° C (113° F)
No action required.
Err13
Ambient temperature is
below 45° C (113° F)
No action required.
Err14
Thermistor error
NTC is unplugged.
NTC is defective.
Main Control Board is defective.
Err15
NTC has shorted
NTC is unplugged.
NTC is defective.
Err16
NTC not detected
NTC is unplugged.
NTC is defective.
Err17
Media bed LEDs defective
Defective Media Bed LEDs.
Defective Main Control Board
For more troubleshooting, consult the XLF-XD Service Manual which can be found at
www.dimplex.com/customer_support/technical_and_troubleshooting
