13
PROBLEM
CAUSE
SOLUTION
Heater
Heater is not turning On
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective Heater Switch
Replace Heater Switch
Defective Remote Control Receiver (if ap-
plicable)
Replace Remote Control Receiver Kit
Heater is not turning Off
Improper operation of unit
Refer to Operation Section
Improper operation of Thermostat/Wall Con-
trols (if applicable)
Refer to Thermostat/Wall Control Operation Guide
Defective heater on/off switch
Replace heater on/off switch
Defective heater assembly
Replace heater assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in heater assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Heater Assembly
Replace Heater motor (if not running when heat is acti-
vated) or Heater Elements (if motor is running but heat
is not coming out)
Heater emits an odor
Normal Operation
Normal operation is when the heater emits an odor
for a brief period after the heater is initially turned on.
The heater is burning off any dust accumulated during
manufacturing or operation.
Defective heater assembly
Replace heater assembly
Heater fan turns on but heater
lacks heat
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective Blower Assembly
Replace Blower Assembly (if not running when heat is
activated)
Heater Elements (if motor is running but heat is not
coming out)
Heating element is glowing red
Normal Operation
Small glowing sections of the element are considered
normal.
Defective heater element
If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater elements
Heater fan runs continuously
Defective heater on/off switch
Replace heater on/off switch
Noise
Excessive noise with the heater
on
Dirty blower assembly
Ensure that exterior intake louvers and firebox cavity
are free of dirt/dust.
Defective Heater motor
Replace heater motor
Grinding or excessive noise with
the heater off
Moving flicker rod hitting or rubbing against
internal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective flicker motor
Replace flicker motor