24
Fault
Solution
error message on the
display
Please refer to display manual for error code definition and if
needed, report the error code to Dillenger in a service ticket.
My kit looses power
over bumps
Check all connections to make sure all the plugs are all the way
connected. Check that the battery is locked to the cradle and not
loose. A momentary discontinuity in power will turn the kit off.
My battery cuts out
intermittently
If the battery is low on power, or you are going up a very steep
hill with a load on the motor, you will likely experience a voltage
cut-off if you have overloaded the controller, or dropped the
voltage below the low voltage cut-off, which is more prevalent at
low power. This isn’t a fault with the kit, it’s just physics.
I would like my
battery capacity
tested
Please contact Dillenger by submitting a support ticket to
arrange the return of your battery for testing. If the battery tests
above 85% capacity within the first year (from purchase date)
you will be liable for return freight. If it is tested and is
under capacity within the warranty period, your battery will be
replaced.
TROUBLESHOOTING CONTINUED...
