Digium, Inc.
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Chapter 3: Telephone System Configuration
Voice Menus
A valuable feature of Asterisk is the ability to create Interactive Voice
Response (IVR) or voice menus. Voice menus are designed to allow for
more efficient call routing. The menus provide a caller with specific
instructions, receive responses from the caller, and process those
responses into an action.
Each Asterisk Appliance 50 ships with a default voice menu already
created. To better understand the creation and operation of these menus,
we will examine the default one.
Figure 23: Default Voice Menu
Voice menus are constructed depending on your needs. Just like your
business you need to create the solution best suited to your customers.
The best way to understand how a voice menu is constructed is to
examine the default “Welcome” menu provided with your Asterisk
Appliance 50. Click Voice Menus - Welcome in the Voice Menus list.
The options for the welcome menu are displayed similar to the example
