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Digium Asterisk Appliance 50, Administrator'S Manual

The Digium Asterisk Appliance 50 is a powerful communication solution for small to medium-sized businesses. To get the most out of this device, make sure to download the Administrator's Manual from our website for free. This manual contains all the information you need to set up and manage your appliance effectively.

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Digium, Inc.

Page 140

Chapter 4 
Troubleshooting

Where can I find answers to additional questions?

There are several places to inquire for more information:

1.

Digium Technical Support (+1.256.428.6161), or Toll Free in the U.S. 
(1.877.344.4861), is available 7am-8pm Central Time (GMT -6), 
Monday - Friday.

2.

Asterisk users mailing list (

asterisk.org/lists.digium.com

).

3.

IRC channel 

#asterisk

 on (

irc.freenode.net

).

Subscription Services Program

Digium is dedicated to supporting your Asterisk system by offering full 
technical support through our Subscription Services Program. The 
Subscription service covers the Asterisk Appliance 50. Through this 
program, you can be at ease knowing that your business will always have 
access to the Asterisk experts. Pricing on Subscription Services may be 
obtained from your nearest reseller or you may call Digium Sales for 
referral to your nearest reseller at +1.256.428.6000. You can also visit 
http://www.digium.com/sales. 

Summary of Contents for Asterisk Appliance 50

Page 1: ...Asterisk Appliance 50 AA50 Administrator Manual 601 00005 Rev C...

Page 2: ...errors and the aforementioned advisory services This document has been prepared for use by professional and properly trained personnel and the customer assumes full responsibility when using it Adobe...

Page 3: ...ther CE Mark European Union 2002 95 EC Restrictions on Hazardous Substances RoHS 2005 747 EC lead free exemption Annex C Telecom FCC Part 68 TIA 968 TBR 21 1998 Industry Canada IC CS 03 AS ACIF S002 2...

Page 4: ...fy you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify you as soon as possible Also you will be advised of...

Page 5: ...lies with part 15 of FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including i...

Page 6: ...f your unit 2 Unit Installation Provides instructions for installing the unit 3 Asterisk Configuration Provides instructions on how to configure the Embedded Asterisk Business Edition through the use...

Page 7: ...steps or procedures as instructed The ESD symbol indicates electrostatic sensitive devices Observe precautions for handling devices Wear a properly grounded electrostatic discharge ESD wrist strap wh...

Page 8: ...e Asterisk Appliance 50 To allow proper cooling these units must not be stacked Caution To reduce the risk of fire use only No 26 AWG or larger telecommunication wiring for network connections Static...

Page 9: ...tifying Communication Ports 19 Understanding the LEDs 19 Using the Configuration Reset Switch 23 Installing the Asterisk Appliance 50 24 Mounting the Asterisk Appliance 50 27 Chapter 3 Telephone Syste...

Page 10: ...77 Voice Menus 78 Record a Voice Menu 85 Time Intervals 87 Incoming Calling Rules 89 Voicemail 93 Paging Intercom 97 Conferencing 101 Follow Me 104 Directory 110 Call Features 112 Voicemail Groups 12...

Page 11: ...Digium Inc Page 11 Table Of Contents Pin Assignments 141 Appendix B Specifications 145 Appendix C Asterisk Appliance 50 AA50 License Agreement 147 Appendix D Glossary and Acronyms 208...

Page 12: ...tion 45 Figure 11 Add New Service Provider 47 Figure 12 Edit VoIP Service Provider 48 Figure 13 Create New SIP IAX Trunk Definition 50 Figure 14 Edit VoIP Trunk 52 Figure 15 Outbound Calling Rules 55...

Page 13: ...on 106 Figure 38 Follow Me Options 108 Figure 39 Directory Settings 110 Figure 40 Feature Codes 112 Figure 41 Call Parking Preferences 116 Figure 42 Application Map 118 Figure 43 Dial Options 120 Figu...

Page 14: ...Digium Inc Page 14 List of Tables Table A 1 CRAFT Port Pinout 142 Table A 2 RJ11 Analog Port Connector 143 Table A 3 LAN WAN Ethernet Port Pinouts 144 Table B 4 Maximum 12V Power Consumption 146...

Page 15: ...onferencing server VoIP ATA or VoIP gateway It has up to eight analog ports which are configured as FXO or FXS ports depending upon the product model Additionally the built in four port switch and WAN...

Page 16: ...ilable product versions S800i with VoIP only S808i with Eight FXO and S844i with Four FXS and Four FXO SIP and IAX2 VoIP protocols CompactFlash interface Type 1 suitable for standard CompactFlash card...

Page 17: ...nit on page 18 Inspecting Your Shipment on page 18 Identifying Communication Ports on page 19 Understanding the LEDs on page 19 Using the Configuration Reset Switch on page 23 Installing the Asterisk...

Page 18: ...original shipping container to use for future shipment or proof of damage during shipment Note Only qualified service personnel should install the unit Users should not attempt to perform this functio...

Page 19: ...dual port is rated for up to 3 REN 1500ft 450m Four 10 100BaseT LAN ports and one 10 100BaseT WAN port provide the functionality to connect to the local network as well as allowing the Asterisk Applia...

Page 20: ...m the CompactFlash card WAN Off No line is connected or the interface is inactive Green flashing Link is up at 100Mbps LED flashes at 1 10 second intervals as traffic is detected Orange flashing Link...

Page 21: ...is enabled An analog telephone may be connected to this port Green flashing Telephone is ringing Green slow blinking Telephone is in use Red solid Port is configured for FXO operation and is enabled A...

Page 22: ...Digium Inc Page 22 Chapter 2 Unit Installation Figure 2 Example Asterisk Appliance 50 Port Identification...

Page 23: ...figuration to the factory defaults when pressed The switch must be pressed and held during the boot process This will force the unit to delete all configuration data The administrator password will al...

Page 24: ...h card before connecting the power supply Caution The Compact Flash is not hot swappable The Compact Flash card should be inserted before powering on the unit Likewise before removing the Compact Flas...

Page 25: ...IP address is 192 168 69 1 The default username is admin and the default password is password Note The first time you log on you will be prompted to change your password from the default You will the...

Page 26: ...er window and enter the IP address for the Asterisk Appliance 50 The default username is admin and the password is will be the password you chose after first logging into the Asterisk Appliance 50 11...

Page 27: ...Asterisk Appliance 50 Figure 4 below illustrates the proper mounting installation options Figure 4 Mounting Instructions Warning Do not place anything including paper on top of the Asterisk Appliance...

Page 28: ...distance between the two keyed insets on the back of the Asterisk Appliance 50 Make sure that the two screws are in alignment and level 3 Leave approximately 1 4 inch of the screw protruding from the...

Page 29: ...on page 32 Analog Hardware Configuration on page 35 Trunk Configuration on page 40 Outgoing Calling Rules on page 55 Dial Plans on page 59 User Extensions on page 61 Ring Groups on page 68 Music on H...

Page 30: ...134 The Asterisk Appliance 50 comes with Embedded Asterisk Business Edition The software includes the AsteriskGUI a web based configuration interface The AsteriskGUI gives you the ability to set up y...

Page 31: ...pliance 50 supported web browser enter the IP address assigned to your Asterisk Appliance 50 The default LAN IP address is 192 168 69 1 Figure 5 GUI Login To log on to the system enter the following c...

Page 32: ...you the ability to configure the basic hardware and dial plan elements you need when initially setting up your system You must create trunks system users conferencing voice mail etc After logging int...

Page 33: ...n of firmware you are using the status of any trunk lines you have configured the realtime status and additional details of all user extensions including the new and old voicemail message count for ea...

Page 34: ...Digium Inc Page 34 Chapter 3 Telephone System Configuration changes you have made on a page so that you can utilize the changes Click Logout on any page to exit the Asterisk Appliance 50 GUI...

Page 35: ...age gives you the ability to configure both your FXS and FXO ports as well as your Tone Region operation mode message waiting indicator mode MWI etc The number of FXS and FXO ports available for confi...

Page 36: ...s You have two choices either Kewl Start or Loop Start The Loop Start method uses a short to request a dial tone All North American home phone lines use loop start signalling Kewl Start is the same as...

Page 37: ...tion Ulaw is used in the United States and Canada A law is used in most other countries If possible confirm the scheme which will be best for operation of your Asterisk Appliance 50 FXS Honor Mode Thi...

Page 38: ...cessing and is not a recom mended setting Under most circumstances choosing None will cause some residual echo Mute This setting causes the NLP to mute inbound audio streams while a user connected to...

Page 39: ...B that the NLP should attenuate the residual echo Lower numbers mean that the NLP will provide less suppression the residual echo will sound louder Higher numbers especially those approaching or equal...

Page 40: ...you are ready to set up your trunk lines Trunks are outbound lines used to make calls Trunks can be either analog or VoIP Click Trunks from the main menu to access the trunk configuration page Figure...

Page 41: ...Select the Analog Trunks tab to access the Manage Analog Trunks page Here you can create an analog trunk definition for each analog port on your Asterisk Appliance 50 Click New Analog Trunk to open t...

Page 42: ...r num ber also lowers the possibility of false detections Busy Pattern If Busy Detection is enabled it is also possible to specify the cadence of your busy signal In many countries it is 500 milliseco...

Page 43: ...e middle of a call Few zones are supported but can be selected with the Progress Zone option Progress Zone This option defines the call progress zone for the trunk interfaces Use CallerID If this opti...

Page 44: ...isk will use if it is sending a flash signal to another system Receive Flash Timing Receive Flash Timing defines the duration in milliseconds that Asterisk requires in order to consider a flash opera...

Page 45: ...5 Chapter 3 Telephone System Configuration Figure 10 Edit Analog Trunk Definition The Audio Tuning section will allow you to calibrate your analog ports for optimum performance Please ensure that your...

Page 46: ...e the gain level for each port will be listed This option can be used to raise or lower the audio level on your ports Normally you should not have to adjust your analog ports beyond the initial calibr...

Page 47: ...add a VoIP SIP or IAX service provider Figure 11 Add New Service Provider The list of VoIP service providers and corresponding configuration information is pulled dynamically from a secure Digium webs...

Page 48: ...r ID sent to the PSTN will be set to the value specified in this field Codecs Codecs provide the ability for your voice to be converted to a digital signal and transmitted across the Internet The qual...

Page 49: ...Digium Inc Page 49 Chapter 3 Telephone System Configuration Click Update when you have completed your changes or Cancel to discard your changes...

Page 50: ...an add a custom VoIP trunk Click the VoIP Trunks tab to add a VoIP SIP or IAX service provider The Create New SIP IAX Trunk page will be displayed Figure 13 Create New SIP IAX Trunk Definition Fill in...

Page 51: ...oIP provider or server Username Password You will need to provide your log on creden tials to the VoIP trunk server Note If your VoIP trunk does not require a username you may leave the username field...

Page 52: ...IP address assigned to the VoIP provider or server Username Password You will need to provide your log on creden tials in order to update your service provider information Codecs Codecs provide the ab...

Page 53: ...edence over the Global CID The Caller ID set for the user making the call as defined in the Users page will take precedence over the Global CID and the CID set in VoIP trunks From Domain If required b...

Page 54: ...ed by the same local Asterisk Appliance 50 If you would like to receive voicemail notifications from a remote provider this option is available To enable this option click the check box and in the Rem...

Page 55: ...use basic pattern matching to differentiate outbound calls and route them accordingly The tab displays each outgoing calling rule established and the service providers assigned Figure 15 Outbound Cal...

Page 56: ...Name Choose a name that describes the type of rule you are creating e g Local or Long Distance Pattern The Pattern field gives you the ability to use basic pattern matching to differentiate calls and...

Page 57: ...es anything starting with 9011 The exclamation point is a wildcard which causes the matching process to complete as soon as it can determine that no other matches are possible Send to Local Destinatio...

Page 58: ...ver Trunk Failover trunks can be used to ensure that a call goes through if the primary trunk is busy or down If the Use Failover Trunk checkbox is selected and Fail Over Trunk is specified then calls...

Page 59: ...going calling rules Click New at the top of the Calling Rules page and create a new dial plan name You can then add calling rules for that dial plan definition Figure 17 Create New Dial Plan The defau...

Page 60: ...er 3 Telephone System Configuration upper right corner of the page to make your changes immediately available Click Edit next to a dial plan on the list list to edit a previously defined plan or Delet...

Page 61: ...ents of your phone system They are needed for voicemail conferencing call queues dial plans etc Click the Users tab to view the main User Extensions page Figure 18 User Extensions The main page lists...

Page 62: ...xtension must be a number within the range speci fied in Extension Preferences on the Options page Name The first and last name of the individual assigned to this extension The name can also be that o...

Page 63: ...l Builds a voice mail box for the extension that can be reached by dialing the Check Voicemail extension The Voicemail extension can be configured The current default is 6050 Voice Mail Access Pin Cod...

Page 64: ...connected to the Asterisk Appliance 50 The MAC address associates the phone with this extension and enables the auto synchronization of provisioning information Line Number Polycom brand VoIP phones...

Page 65: ...nfiguration of SIP and RTP ports Can Reinvite By default the Asterisk Appliance 50 will route the media streams from SIP endpoints through itself Enabling this option causes the Asterisk Appliance 50...

Page 66: ...nd call In Directory Check this option if you want a user to be searchable using the system telephone directory Call Waiting If call waiting is not enabled the extension accepts only one call before i...

Page 67: ...er definitions by selecting one or more user s checkboxes and then click Modify Selected Users You will be able to edit the definition attributes common to all users such as Dial Plan voicemail PIN or...

Page 68: ...multiple people to answer a call ring all or one person can answer a call from any phone The Asterisk Appliance 50 does not come with a default ring group To create a new ring group click New Ring Gro...

Page 69: ...rs list to transfer Select a user extension or trunk in the Ring Group Members list and then click the arrow pointing toward Available Users to transfer the selected item back to the list Click the do...

Page 70: ...ect the default class to see the list of default sound files Figure 21 Music on Hold If you think the default music is acceptable but you d like to give your system a more customized feel you can also...

Page 71: ...group of music on hold files Select the newly created class from the Music on Hold list and then use the upload form to upload new music on hold files to the list Once you have uploaded your files cl...

Page 72: ...back to voice mail to leave a message and receive a call back when time permits Asterisk identifies which extensions under the Users tab are capable of belonging to a call queue by whether the Is Agen...

Page 73: ...ptions General Preferences to see which range of numbers have been specified for ring groups 2 Next give the queue a name that will be meaningful The queue will be referenced by this name so be sure t...

Page 74: ...potential agents but some may be assigned to a sales queue and some for a service queue This box lists all agents and enables you to choose which users you assign to the queue You have now filled in t...

Page 75: ...rors the Join Empty but it rep resents a queue in which agents had been logged in but are now gone At 5 00 pm when your employees go home you can program the queue to shut down when the agents log out...

Page 76: ...to voice mail or receive a busy signal The default is 0 which allows for an unlimited number of calls in queue before they are sent elsewhere Auto Fill This option allows multiple calls that arrive at...

Page 77: ...exten sion Agent Callback Login Extension Use this field to specify the exten sion which all agents can dial to log into the queue s associated with their extension This is the same as Agent Login bu...

Page 78: ...k Appliance 50 ships with a default voice menu already created To better understand the creation and operation of these menus we will examine the default one Figure 23 Default Voice Menu Voice menus a...

Page 79: ...ow your party s extension please dial it now Otherwise to reach an operator please dial 0 If the caller tries an extension the menu will respond with Please wait while I try that extension If no actio...

Page 80: ...the Busytone option The Congestion option should be selected if there is a step in the process in which you want to play a congestion signal to the caller You would play the congestion signal to the c...

Page 81: ...hold files to be associated with this voice menu Wait The Wait option pauses the execution of steps in the voice menu list for the number of seconds you specify WaitExten The WaitExten option is spec...

Page 82: ...option gives you the ability to send an arbitrary event to the manager interface with an optional body representing additional arguments Specify the eventname in the User Event field If necessary spe...

Page 83: ...ler to break out of the listed Keypress Events and dial another extension A malicious person may be able to hack through your Asterisk implementation to find an outside dial tone and use it for fraud...

Page 84: ...option will play a busy signal Both the t key and i key should be used for specific actions The action associated with the t key should be the desired action if a user response has timed out The actio...

Page 85: ...previously recorded menus is displayed on the Custom Voice Menu Prompts page Here the user may modify several options Record Again Clicking this button allows the user to make another attempt at reco...

Page 86: ...the user to speak the prompt Record Clicking this button causes Asterisk to launch the call that will record a file Figure 26 Upload Menu Prompts Click Upload a Voice Menu prompt to upload a custom v...

Page 87: ...definitions are utilized in the Incoming Calling Rules section To define a time interval select Time Intervals from the left menu and then New Time Interval from the Time Intervals page Figure 27 New...

Page 88: ...utton if you wish to specify a day of a specific month instead of a day of a week Enter the day of the month and then select the month from the drop down list For exam ple if you were creating a time...

Page 89: ...analog or VoIP trunk with which you receive inbound calls Click Incoming Calling Rules to access the Incoming Calling Rules page Figure 28 Incoming Calling Rules The main page displays the incoming ca...

Page 90: ...e if you want to bypass any time intervals or patterns Pattern The Pattern field gives you the ability to use basic pattern matching to differentiate calls and route them accordingly For instance if a...

Page 91: ...to send the call to to either a voice menu a specific extension voicemail box ring group the operator or even hang up the call The Local Extension by DID destination setting allows you to route the in...

Page 92: ...ther rules you ve created This will insure that you don t miss any calls Once you have completed the definition of each incoming calling rule click Update Click Apply Changes in the upper right corner...

Page 93: ...hed in Users In that section you can specify whether voicemail is enabled for an extension as well as the PIN for retrieving voicemail The Voicemail page lets you specify voicemail parameters as well...

Page 94: ...is selected Max Greeting Seconds With this option you specify the maxi mum amount of time available to record your voicemail greeting Dial 0 for Operator Callers who are sent to voicemail can press 0...

Page 95: ...xtension Standard options are presented to the caller allowing them to discard the message or re record it E mail Settings The E mail Settings page is used to set e mail options for voicemail as well...

Page 96: ...ort number on which the SMTP server is running The default port is 25 Use SMTP Authentication Click this checkbox if the SMTP server requires a username and password for authentication Auth User The u...

Page 97: ...sed to make an announcement over the speakerphone of a group of phones Phones which are part of a page intercom group will not ring but will immediately answer into speakerphone mode Note This functio...

Page 98: ...Intercom Group The following options are available when defining a new page intercom group Extension for this Page Intercom Group Specify the extension associated with this page intercom group Type Sp...

Page 99: ...e to be assigned to this page intercom group The double left arrows will move all available users to this page intercom group The double right arrows will remove all page intercom group members The si...

Page 100: ...would allow you to initiate an inter com call to extension 6000 by dialing 6000 Click Save to retain your changes or Cancel to abandon them Then click Settings along the top to specify additional set...

Page 101: ...very straightforward Click New Conference Bridge on the Conferencing page to design a conference bridge Figure 35 New Conference Bridge The GUI auto populates the extension with the next available ex...

Page 102: ...until he or she arrives these options are set to keep everything quiet The main conference extension of 6003 is configured with Wait for Marked User selected Everyone in the conference arriv ing from...

Page 103: ...ives Only after the marked user arrives is the audio activated so that all of the participants can speak to each other Click Update to retain your conference bridge definition or Cancel to abandon you...

Page 104: ...r user extensions which have voicemail enabled Figure 36 Follow Me The following is an example scenario of using the Follow Me feature 1 Derrick dials extension 6000 from his mobile phone to call Chuc...

Page 105: ...cemail box If Chuck s android had not hung up the phone and not pressed any thing the message would have looped itself until either the ring tim eout for the Follow Me number had been met or Chuck had...

Page 106: ...the call Derrick would have been transferred to Chuck s voicemail box Figure 37 New Follow Me Definition Use the following procedure as a guide to configure Follow Me for an user extension 1 Click Edi...

Page 107: ...o be dialed or Dial Outside Number if you would like to specify an outside number to be dialed Note In order to properly match one of the patterns in your Outgoing Calling Rules be sure to prepend the...

Page 108: ...ng with previous extension number will cause the defined Follow Me number to be called simultaneously along with the last entry listed in the Destinations box 9 Click Add to add this Follow Me number...

Page 109: ...prior to starting the follow me step s Record the caller s name so it can be announced to the callee on each step Playback the unreachable status message if we ve run out of steps to reach the callee...

Page 110: ...directory as well as announcement and search preferences Directory Extension The extension to dial to access the names directory Also read the extension number Select this checkbox if you would like t...

Page 111: ...Digium Inc Page 111 Chapter 3 Telephone System Configuration system telephone directory edit the In Directory field of user s extension accessible from the Users page...

Page 112: ...e are explained in the following sections Feature Codes The Feature Codes tab gives you the ability to define a keypress sequence which will initiate a blind transfer attended transfer call park or ca...

Page 113: ...1 and Attended Transfer to 2 Blind Transfer Feature Code Specify the key sequence to initiate the Blind Transfer feature during an active call The default key sequence is Blind Transfer may also be r...

Page 114: ...ng this feature will prompt you to enter the destination extension for the attended transfer You must enter the destination extension within a few seconds otherwise the attended transfer will be cance...

Page 115: ...transferred to the specified parking extension and the initiator of the call park will be disconnected In order to retrieve the call dial the parking extension that was specified by the Asterisk Appli...

Page 116: ...f this feature Figure 41 Call Parking Preferences The following options must be configured to enable call parking Extension to Dial to Park a Call Specify the extension to call when transferring a cal...

Page 117: ...at was previously specified by the Asterisk Appliance 50 prompt The amount of time that the call remains parked is determined by the number of seconds specified If the call is not retrieved in this ti...

Page 118: ...annel is allowed to activate this feature The available settings are describe below self Run the application on the same channel that activated this feature This feature will be accessible by both the...

Page 119: ...he PBX core In contrast applications which are dynamically called from an application map are executed outside of the PBX core It is not appropriate to use any application which has any concept of dia...

Page 120: ...ial Options The Dial Options tab gives you the ability to configure feature code permissions for the called party and the calling party Either party can be allowed or restricted access to the transfer...

Page 121: ...led party to hang up by sending the DTMF sequence defined on the Feature Codes page H Option Allows the calling party to hang up by sending the DTMF sequence defined on the Feature Codes page k Option...

Page 122: ...oup Click New Voicemail Group to create a voicemail group Voicemail Group Extension Specify the group voicemail extension Label Specify a unique name for the voicemail group which can be referred to i...

Page 123: ...your network interfaces disk usage memory usage and DHCP leases allocated on the LAN side by the Asterisk Appliance 50 s DHCP server If you do not have an NTP server specified you can set your default...

Page 124: ...g The General tab which is the default selection on the Networking page is used to specify the following settings Hostname The hostname assigned to the Asterisk Appliance 50 This name will be used to...

Page 125: ...ve to the IP of the Asterisk Appliance 50 with the LAN IP for requests from the LAN ports and the WAN IP for requests over the WAN port The WAN tab is used to specify the settings which will enable co...

Page 126: ...timezone for your Asterisk Appliance 50 The time zone information is used to set the date and time on the Asterisk Appliance 50 The time zone files are located on the flash card which comes with your...

Page 127: ...s for more calls to be carried without increasing network capacity and allows voice to travel on limited bandwidth connections that would otherwise not support VoIP Note The Asterisk Appliance 50 can...

Page 128: ...n with G729 Then click Register Your registration information will be securely sent to Digium s registration server The registration process may take a few minutes to complete A message box will appea...

Page 129: ...e registration process fails please confirm that you have entered the G 729 license key correctly and that a firewall is not blocking the Asterisk Appliance 50 from communicating with Digium s registr...

Page 130: ...nfiguration to preserve your changes To create a backup click Create New Backup specify a file name e g the backup date and select whether you want to also backup voicemails and custom prompts You can...

Page 131: ...e their Service Subscription and download software updates for the Asterisk Appliance 50 Figure 50 Asterisk Appliance 50 Update There are two interfaces for putting a new Asterisk Appliance 50 firmwar...

Page 132: ...t the latest archive names The firmware and bootrom archive names must be specified exactly as they are at that link in order for the update to complete successfully Click Download new Firmware after...

Page 133: ...o reboot your appliance Rebooting your Asterisk Appliance 50 will terminate any active calls Note The next reboot cycle will be increased by approximately 5 minutes during the installation process In...

Page 134: ...for your AsteriskGUI logon modify local extension and agent settings as well as reboot the Asterisk Appliance 50 The Advanced tab allows you to enable or disable advanced options The basic options are...

Page 135: ...a user or caller presses 0 to exit voice mail It is also available as a Voice Menu option Ring Timeout Specify the number of seconds to ring a device before sending a call to a user s voicemail box o...

Page 136: ...9 followed by three more digits are dialed after the Digit Timeout is reached These examples would be represented in this option entry box as 2 9 11 0T 011xxx T 0 2 9 xxxxxxxxx 1 2 9 xxxxxxxx 2 9 xxx...

Page 137: ...ne System Configuration the soundpack will be downloaded from the Digium website English Spanish and French prompts are loaded by default Change Password The Change Password tab gives you the ability...

Page 138: ...from the Options page This gives advanced users with a background in Asterisk the ability to refine the Asterisk Appliance 50 configuration Clicking Show Advanced Options provides additional advanced...

Page 139: ...ne easy step import from a CSV comma separated val ues file or create a range of extensions File Editor This page lets you edit any Asterisk configuration file within the GUI as well as create a new c...

Page 140: ...risk on irc freenode net Subscription Services Program Digium is dedicated to supporting your Asterisk system by offering full technical support through our Subscription Services Program The Subscript...

Page 141: ...ndix provides pin assignments for the Asterisk Appliance 50 unit Figure A 1 Back Panel Ports All eight analog ports on the Asterisk Appliance 50 are 8 pin RJ11 ports The pin assignments are identified...

Page 142: ...op bit with hardware flow control no software flow control yes Table A 1 CRAFT Port Pinout Diagram Pin Description 1 Ground Connect to DB9 pin 5 2 Unused Leave Open 3 Primary RxD To AA50 Connect to DB...

Page 143: ...Digium Inc Page 143 Appendix A Pin Assignments Table A 2 RJ11 Analog Port Connector Diagram Pin Description 1 Unused 2 Unused 3 Tip 4 Ring 5 Unused 6 Unused Pin 6 Pin 1...

Page 144: ...ndix A Pin Assignments Table A 3 LAN WAN Ethernet Port Pinouts Diagram Pin Description 1 Rx Receive Negative 2 Rx Receive Positive 3 Tx Transmit Negative 4 Unused 5 Unused 6 Tx Transmit Positive 7 Unu...

Page 145: ...al Size 11 7 7 5 1 72 29 72 x 19 05 x 4 37 cm Weight Full Assembly 1 4 lbs 635g Interfaces LAN Ports Quad RJ45 10 100baseT WAN Port RJ 45 10 100baseT Analog Ports Octal RJ11 Craft Port RJ45 57600 8N1...

Page 146: ...ns Note Power consumption is determined by the number of analog phones connected to the FXS ports and the REN rating of the phones Table B 4 Maximum 12V Power Consumption Item Power Total Each FXS por...

Page 147: ...pursuant to a Subscription Agreement and related manuals collectively the Products By downloading or installing the Software or installing the Hardware you agree to and accept the terms and condition...

Page 148: ...onent such restrictions will not apply to such Open Source Component 3 RESERVATION OF RIGHTS Except for the limited license rights expressly granted in this Agreement Digium reserves all rights in and...

Page 149: ...he scope of the documentation supplied with the Products and that specialized experience and training may be required to properly configure the Products You acknowledge and agree that it is your sole...

Page 150: ...he proper handling or routing of emergency calls or to ensure that your use of the Products is in compliance with any applicable laws and regulations 5 LIMITED WARRANTY 5 1 Limited Warranty Software D...

Page 151: ...ge to you or to refund as described below Such repair or replacement will be performed by Digium or its authorized representative Digium may in its sole discretion replace the defective Hardware or an...

Page 152: ...ubscription Agreement In the case where Product registration is required in order to activate a Subscription Agreement that Subscription Agreement shall be considered activated and legally binding beg...

Page 153: ...ality selection and performance 6 Return Material Authorization If returning a Product under warranty you must include with the Product a written description of the Hardware defect or Software nonconf...

Page 154: ...eement even if Digium has been advised of the possibility of such damages The sole remedy for a breach of the foregoing limited warranty is repair replacement or refund of the defective or non conform...

Page 155: ...e Digium maintained Software code base 9 TERMINATION This Agreement shall terminate upon either destruction of the Products or return of the Products by you to Digium In the event of a breach of the s...

Page 156: ...alify as commercial items as defined at 48 C F R 2 101 and 48 C F R 12 212 All Government users acquire the Software and documentation with only those rights herein that apply to non governmental cust...

Page 157: ...ns or understandings with respect thereto The provisions of this Agreement shall take precedence over any conflicting terms in any subsequent purchase order documentation or collateral The parties agr...

Page 158: ...source code for these components from Digium by contacting Digium at Postal Service Digium Inc Sales Department 445 Jan Davis Drive NW Huntsville AL 35806 Electronic mail http www digium com sales Vi...

Page 159: ...Public License included as Exhibit B 1 Linux is a registered trademark of Linus Torvalds 3 GNU LESSER GENERAL PUBLIC LICENSE VERSION 2 COMPONENTS The following components are licensed under version 2...

Page 160: ...wing components are licensed under various licenses included in the listed exhibits uClibc gettext libiconv gmime glib ncurses Exhibit B 2 dropbear Exhibit B 3 OpenSSL Exhibit B 4 ftp Exhibit B 5 ntp...

Page 161: ...all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation soft...

Page 162: ...the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else a...

Page 163: ...itation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of run...

Page 164: ...e at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive...

Page 165: ...e Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or...

Page 166: ...ed not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless tha...

Page 167: ...ensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not res...

Page 168: ...ide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through...

Page 169: ...ate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundatio...

Page 170: ...THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN...

Page 171: ...TY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Publi...

Page 172: ...any to sign a copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision which makes passes at...

Page 173: ...llowing conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY...

Page 174: ...ions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS O...

Page 175: ...The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMP...

Page 176: ...ed free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to...

Page 177: ...ublic Domain sshpty c is taken from OpenSSH 3 5p1 Copyright c 1995 Tatu Ylonen ylo cs hut fi Espoo Finland All rights reserved As far as I am concerned the code I have written for this software can be...

Page 178: ...Jeroen Massar Wez Furlong Nicolas Barry Justin Bradford and CORE SDI S A Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files...

Page 179: ...NCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIAB...

Page 180: ...of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or...

Page 181: ...TY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Co...

Page 182: ...ude any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written by Tim Hudson tjh cryptsoft co...

Page 183: ...ludes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products...

Page 184: ...ided that the above copyright notice appears in all copies and that both the copyright notice and this permission notice appear in supporting documentation and that the name University of Delaware not...

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Page 186: ...ify and distribute this software and its documentation for any purpose is hereby granted provided that the names of M I T and the M I T S I P B not be used in advertising or publicity pertaining to di...

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Page 190: ...a greater number of people to use a large body of free software For example permission to use the GNU C Library in non free programs enables many more people to use the whole GNU operating system as w...

Page 191: ...use some of those functions and data to form executables The Library below refers to any such software library or work which has been distributed under these terms A work based on the Library means e...

Page 192: ...ided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence...

Page 193: ...ation supplied function or table used by this function must be optional if the application does not supply it the square root function must still compute square roots These requirements apply to the m...

Page 194: ...sion 2 of the ordinary GNU General Public License has appeared then you can specify that version instead if you wish Do not make any other change in these notices Once this change is made in a given c...

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Page 199: ...and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties with this License 1...

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Page 201: ...For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preservin...

Page 202: ...RTIES OR A FAILURE OF THE LIBRARY TO OPERATE WITH ANY OTHER SOFTWARE EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply The...

Page 203: ...ANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU Lesser General Public License for more details You should have received a copy of the GNU Less...

Page 204: ...Digium Inc Page 204 Appendix C Asterisk Appliance 50 AA50 License Agreement Ty Coon President of Vice That s all there is to it...

Page 205: ...itions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other ma...

Page 206: ...CLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOO...

Page 207: ...list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 The names of the authors may not be used to endorse or promote products de...

Page 208: ...op bits at the end of each character Asynchronous communications are often found in internet access and remote office applications attenuation The dissipation of a transmitted signal s power as it tra...

Page 209: ...use multiplexing techniques to transmit multiple channels over a common medium Cat5 Category of Performance for wiring and cabling Cat 5 cabling support applications up to 100 MHz Cat5E Category of P...

Page 210: ...telephones modems terminals routers and television set top boxes DS0 Digital Signal Level 0 A voice grade channel of 64 Kbps The worldwide standard speed for digitizing voice conversation using PCM P...

Page 211: ...a transmission in two directions simultaneously FXO Foreign Exchange Office Receives the ringing voltage from an FXS device Outside lines are connected to the FXO port on your Asterisk Appliance 50 un...

Page 212: ...ardization Sector ITU T for multimedia communications over packet based networks IAX Inter Asterisk eXchange A VoIP protocol used by Asterisk It is used to enable VoIP connections between Asterisk ser...

Page 213: ...exclusively on Linux loopback A state in which the transmit signal is reversed back as the receive signal typically by a far end network element MGCP Media Gateway Control Protocol multiplexing Transm...

Page 214: ...a CO to a network service provider or an interexchange carrier POTS plain old telephone service Standard phone service over the public switched telephone network PSTN This service provides analog ban...

Page 215: ...local telephone CO SIP Session Initiation Protocol An IETF standard for setting up sessions between one or more clients It is currently the leading signaling protocol for Voice over IP gradually repla...

Page 216: ...n the two conductors of a telephone circuit named after the physical appearance of the contact areas on the jack plug twisted pair Two copper wires commonly used for telephony and data communications...

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