Digital Equipment Prioris HX MP Service Maintenance Manual Download Page 71

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Digital PRIORIS HX MP Server

Troubleshooting

MCS Logistics Engineering - Nijmegen

P
R

H
X

Disk Drive Troubleshooting

Problem

Possible Cause

Action

Server does
not recognize
an internal or
external SCSI
device

SCSI device jumpers
incorrectly set.

SCSI ID conflicts.

Terminating resistors not
removed from the SCSI device.

SCSI host adapter has failed.

Loose SCSI cable.

SCSI cable incorrectly installed
between SCSI host adapter,
SCSI device or backplane.

Refer to the SCSI kit installation instructions.

Remove terminating resistors. Refer to the
supplied kit installation instructions.

Replace SCSI host adapter.

Secure all cable connections.

Refer to “

SCSI Guidelines

” for correct SCSI

cable installation.

Server does
not boot from
an internal
SCSI hard
disk drive

SCSI boot hard disk drive not
formatted.

SCSI device drivers not
installed or incorrectly installed
on SCSI boot hard disk drive.

Operating system software is
not installed on the SCSI boot
hard disk drive.

Requested partition does not
exist.

SCSI boot hard disk drive at
wrong SCSI address.

Format the SCSI hard disk drive.

CAUTION: Formatting the SCSI hard disk
drive will destroy all the data on the drive.

Properly install all required SCSI device drivers.

Install the appropriate operating system.

Partition the SCSI hard disk drive and then
reload the operating software.

Set SCSI boot hard disk drive to lowest
“primary” SCSI address.

Server does
not boot from
a target
diskette drive

Drive ID incorrectly set.

Diskette drive not enabled.

Diskette boot option disabled.

Diskette does not contain start-
up files.

Loose cables.

Diskette drive write protected.

Make sure the drive ID is correctly set.

Run the BIOS Setup utility to enable the diskette
drive.

Run the SCU and set boot option A then C.

Insert a diskette with the correct start-up files.

Secure all cable connections.

Run the SCU and disable the diskette write
protect option.

Summary of Contents for Prioris HX MP

Page 1: ...R I S H X M P Service Maintenance Manual PRIORIS HX MP Server K MN00000 03 JG00 A Copyright Digital Equipment Corporation All rights reserved October 1995 NIJMEGEN THE NETHERLANDS MCS LOGISTICS ENGIN...

Page 2: ...ts Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013...

Page 3: ...ions 15 SCU Diskette s 16 When to Run the SCU 16 Before Using the SCU 16 SCU Keyboard Function Keys 17 Starting and Using the SCU 17 Configure The Computer 18 Adding ISA Expansion Boards 19 Adding EIS...

Page 4: ...Supply 46 Removing the Fan 47 Removing the Optional Power Supply 48 Removing a Half Height 5 Inch Device from Top Right Drive Bay 49 Replacing a Device Into the Hot Swap Drive Bay 50 SBB LED Status I...

Page 5: ...GNOSTICS 75 QAPlus FE Error Messages 76 CHAPTER 5 DEVICE MAPPING 77 CPU I O Address Map 77 CPU Memory Address Map 78 DMA Channel Assignment 78 I O Address Map 78 PCI Configuration Space Address Map 79...

Page 6: ...ower Supply 46 Figure 3 12 Removing the Server Top Fan Assembly 47 Figure 3 13 Removing the Optional Power Supply 48 Figure 3 14 Removing a Half Height 5 Inch Device from Top Right Drive Bay 49 Figure...

Page 7: ...cedures in this document may not apply to the computer s you are servicing since many of the diagnostic tests are designed to test more than one product CAUTION Digital recommends that only A certifie...

Page 8: ...trical multi processing SMP Intel Pentium one 1P two 2P or four 4P processor options available Operates using a 128 bit memory interface and one external 512 KB burst write back cache modules per CPU...

Page 9: ...video RAM supporting 800 x 600 at 256 colors and 1024 x 768 at 16 colors Redundant Fans and Power Supply For added reliability the server has redundant fans for cooling and the option to add a second...

Page 10: ...e SCSI 2 RAID SCSI 2 600 KB sec FR 890WW AC Single Pentium 32MB ECC 512KB 3 x 2GB SBB SCSI 2 RAID SCSI 2 600 KB sec FR 891WW AA Two Pentium 64MB ECC 512KB 1 None Adaptec 2940W SCSI 2 600 KB sec FR 891...

Page 11: ...device drivers Use the CD ROM disk to access the Getting Started program SCSI enables the server to operate using an Adaptec 2940 or 3940 SCSI controller Mouse enables the server to operate using a L...

Page 12: ...SMC EXE is a device driver for configuring the parallel port as an enhanced parallel port EPP Before loading this device driver check the documentation for the device to be connected to the parallel p...

Page 13: ...y require for proper operation When additional EISA PCI or ISA expansion boards are installed make sure to copy the CFG files and overlays if applicable supplied with the expansion boards to the Syste...

Page 14: ...oper switch settings to configure ISA expansion boards For EISA and PCI expansion boards run the SCU after adding removing or relocating In this case the SCU will automatically assign the proper serve...

Page 15: ...e highlighted option F10 Press F10 to complete a step F1 Displays the selected menu item s help screen Esc Returns the monitor screen to the previously selected menu item Starting and Using the SCU Pe...

Page 16: ...icable select the Learn About Configuring The Computer option to get familiar with the SCU 7 If applicable set the current server time and date using the Set Time and Set Date menu options 8 Using the...

Page 17: ...t need to be installed These recommendations must be followed exactly otherwise the server will not work properly To access this menu item 1 Insert the backup System Configuration Utility diskette int...

Page 18: ...rovided This list displays IRQs that are either not assigned or can be re assigned If an IRQ is selected that conflicts with another expansion board in the server a menu appears providing information...

Page 19: ...omputer menu select Step 2 Adding and Removing Boards 4 Highlight the expansion board to be relocated press Enter and then follow the instructions displayed on the monitor screen 5 Select Step 5 Save...

Page 20: ...tem Configuration Utility diskette into drive A and then soft boot reset the server 2 Press Enter to display the SCU main menu 3 Highlight the appropriate Maintain the SCU Diskette option Press Enter...

Page 21: ...GA VGA CGA 80x25 Monochrome Sets the video controller type System memory Not user selectable Displays the amount of base conventional memory each time the server boots Extended memory Not user selecta...

Page 22: ...emory hole at address C00000 with 4 MB memory available Boot Options Menu Fields Settings Comments Boot option A only A then C C then A C only Each time the server boots it will load the operating sys...

Page 23: ...2 sec 3 4 sec 1 sec 1 4 sec Sets the delay time after a key is held down before it begins to repeat a keystroke Integrated Peripherals Menu Fields Settings Comments Mouse port Disabled Enabled Enables...

Page 24: ...e remains inactive for the specified time the OCP will be set to an OFF state to increase the life of the OCP OCP backlight On Off Selects the power on state of the OCP backlight Exchange diskette dri...

Page 25: ...RR and SERR errors will generate an I O fault Fault to SERR Enabled Disabled This bit determines whether an MPI Bus fault generates a PCI SERR signal When set MFAULT is propagated to SERR When cleared...

Page 26: ...ss enter to enter a user password Password on boot Enabled Disabled which ever is in effect This option is not allowed to change Note Entering Setup with a user password restricts access to certain BI...

Page 27: ...g ESD sensitive material Be sure it is properly connected Keep circuit boards and components away from non conductors Keep clothing away from circuit boards and components Keep circuit boards in anti...

Page 28: ...ftware QAPLUS fe PC Advanced Diagnostic Software latest version Supplier information Diagsoft Inc 5615 Scotts Valley Drive Suite 140 Scotts Valley California 95066 U S A Voice 1 408 438 8247 Fax 1 408...

Page 29: ...grades Removing the Side Panel Before removing the side panel perform the following 1 Turn off power to all external devices connected to server 2 Turn server off 3 Unplug power cord from wall outlet...

Page 30: ...nch half height drive bays M 2 primary PCI slots 1 shared PCI EISA slot D 3 way security lock N Memory module 1 E Integral hot swap device bay for SBBs O Terminator card or CPU module 2 F Power OCP an...

Page 31: ...d Component Legend Component A Power supply I Serial ports B Redundant power supply area J Parallel port C Storage backplane K Video port D Power interlock switch L Keylock E AC power plug M Storage b...

Page 32: ...expansion boards might need to be installed in a primary PCI slot Refer to the documentation that came with the PCI expansion board Expansion Slot Designation Description EISA slots 1 through 6 Suppo...

Page 33: ...ounded Wear a grounded wrist wrap or touch an exposed metal part of the server s chassis Main Logic Board Jumper Settings Feature Description Setting DSM Not install 1 Install J7 jumpered 1 J7 open Do...

Page 34: ...Digital PRIORIS HX MP Server 36 36 MCS Logistics Engineering Nijmegen MCS Logistics Engineering Nijmegen P R I O R I S H X M P Main Logic Board Jumper Locations J14 J13 1 2 3 J11 J32 J33 DEC00578 3 J...

Page 35: ...ocations CAUTION Do not touch any electronic component unless you are safely grounded Wear a grounded wrist wrap or touch an exposed metal part of the server s chassis Feature Description Setting CPU...

Page 36: ...tal PRIORIS HX MP Server Digital PRIORIS HX MP Server 38 38 MCS Logistics Engineering Nijmegen MCS Logistics Engineering Nijmegen P R I O R I S H X M P CPU Module Jumper Settings continued J7 J8 J4 J3...

Page 37: ...nd 32 MB densities are available Fill bank 0 0H and 0L before bank 1 1H and 1L bank 1 before bank 2 2H and 2L bank 2 before bank 3 3H and 3L NOTE Due to height limitations 64 MB SIMMs cannot be used o...

Page 38: ...208MB 4 x 32MB 4 x 16MB 4 x 4MB 208MB 4 x 8MB 4 x 8MB 4 x 8MB 4 x 32MB 224MB 4 x 8MB 4 x 16MB 4 x 16MB 4 x 16MB 224MB 4 x 8MB 4 x 16MB 4 x 32MB 224MB 4 x 8MB 4 x 16MB 4 x 32MB 4 x 4MB 240MB 4 x 8MB 4...

Page 39: ...6MB 4 x 32MB 4 x 32MB 256MB 4 x 8MB 4 x 8MB 4 x 16MB 4 x 4MB 4 x 8MB 4 x 8MB 4 x 16MB 4 x 4MB 288MB 4 x 16MB 4 x 16MB 4 x 4MB 4 x 16MB 4 x 16MB 4 x 4MB 288MB 4 x 32MB 4 x 4MB 4 x 32MB 4 x 4MB 288MB 4...

Page 40: ...8MB 4 x 8MB 4 x 32MB 4 x 32MB 4 x 8MB 4 x 8MB 4 x 32MB 4 x 32MB 640MB 4 x 16MB 4 x 32MB 4 x 32MB 4 x 16MB 4 x 32MB 4 x 32MB 640MB 4 x 16MB 4 x 32MB 4 x 32MB 4 x 4MB 4 x 16MB 4 x 32MB 4 x 32MB 4 x 4MB...

Page 41: ...oval and Replacement Procedures Removing the 3 inch Diskette Drive To remove the 3 inch diskette drive 1 Turn off the computer 2 Disconnect external devices ac power and monitor power 3 Unlock and rem...

Page 42: ...megen P R I O R I S H X M P Removing the CD ROM Drive To remove the CD ROM drive 1 Turn off the computer 2 Disconnect external devices ac power and monitor power 3 Unlock and remove side panels 4 Disc...

Page 43: ...ering Nijmegen 45 45 P R I O R I S H X M P Removing the Main Logic Board To remove the main logic board 1 Turn off the computer 2 Disconnect external devices ac power and monitor power 3 Unlock and re...

Page 44: ...r Supply To remove the Power Supply 1 Turn off the server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove left side panel 4 Remove metal shield 5 Remove screws securing po...

Page 45: ...e fan 1 Turn off the server disconnect external devices ac power and monitor power 2 Unlock and remove the right side panel 3 Disconnect the fan s power cable from the 15 pin mating connector on the p...

Page 46: ...To remove the Optional Power Supply 1 Turn off the server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove left side panel 4 Remove metal shield 5 Remove screws securing po...

Page 47: ...y To remove a half height 5 inch device from one of the top right drive bay slots perform the following 1 Turn off the server 2 Disconnect external devices ac power and monitor power 3 Unlock and remo...

Page 48: ...ce providing that the device is not active green activity LED is off NOTE Not all SCSI host adapters support the hot swap method Refer to the SCSI host adapter documentation to determine if the hot sw...

Page 49: ...is on or flashing when the SBB is active For RAID servers the right LED amber is the SBB fault LED and indicates an error condition when it is either on or flashing CAUTION For non RAID servers remov...

Page 50: ...g 1 Record server configuration settings using the SCU 2 Turn off the server 3 Disconnect external devices ac power and monitor power 4 Unlock and remove left side panel 5 Remove old battery 6 Install...

Page 51: ...configurations When upgrading to the four processor 4P configuration replace the terminator card with a second CPU module To remove the terminator card 1 Turn off the server 2 Disconnect external dev...

Page 52: ...dules The following procedure can be used to remove and replace any memory module 1 Turn off the server 2 Disconnect external devices ac power and monitor power 3 Unlock and remove left side panel 4 R...

Page 53: ...ne per CPU on the CPU module s Refer to Installing a Secondary Cache Module later in this chapter 7 Install the new CPU module s and secure with retaining bracket s NOTE 1P 2P CPU module must be insta...

Page 54: ...ower 3 Unlock and remove left side panel 4 Remove CPU module and place it on an antistatic surface 5 Carefully remove cache module and place it on an antistatic surface 6 Install cache module Make sur...

Page 55: ...e expansion slots in conjunction with an external SCSI expansion box The server configuration SCSI adapter s and all SCSI devices must work together for optimum performance When installing SCSI device...

Page 56: ...l wide PCI RAID PRIORIS HX MP 4 four processors 2 channel wide SCSI 2 2 channel wide PCI RAID Storage Backplane The storage backplane supports seven hot swap devices split between two SCSI bus section...

Page 57: ...storage backplane can be configured as two separate SCSI buses or as a single SCSI bus using a jumper cable Note that The SCSI ID addressing is independent of the single or dual SCSI bus arrangement M...

Page 58: ...r 4 Run SCU and the SCSI configuration utility to configure the server Refer to the SCSI and RAID documentation for additional configuration information NOTE Server s with this configuration are shipp...

Page 59: ...ock side panels 3 Connect external devices and restore power 4 Run SCU and the SCSI configuration utility to configure the server Refer to the SCSI documentation for additional configuration informati...

Page 60: ...external devices and restore power 4 Run SCU and the SCSI configuration utility to configure the server Refer to the RAID documentation for additional configuration information Legend Component A Exte...

Page 61: ...Replace and lock side panels 3 Connect external devices and restore power 4 Run SCU and RAID configuration utility to configure the server Refer to the RAID documentation for additional configuration...

Page 62: ...vice 2 Replace and lock side panels 3 Connect external devices and restore power 4 Run SCU and RAID configuration utility to configure the server Refer to the RAID documentation for additional configu...

Page 63: ...pter is assigned a unique SCSI address Each operating system has different limitations regarding the number of SCSI host adapters that are supported Refer to the operating system documentation for add...

Page 64: ...xternal SCSI Bus Guidelines Make sure that the selected SCSI addresses for the external SCSI devices do not conflict with other devices in the server Make sure that the external SCSI bus is terminated...

Page 65: ...to boot turn it off wait until all hard disk drives are spun down completely and then turn it back on If the POST detects an error refer to chapter 4 Troubleshooting and take the appropriate steps to...

Page 66: ...ult of a failed main logic board or some other add on component SIMM BIOS server battery etc Beep Code Error 1 2 Video Configuration Fails 2 2 3 BIOS ROM checksum 3 1 1 Test DRAM refresh 3 1 3 Test ke...

Page 67: ...ffset nnnn Extended memory failed or configured incorrectly Make sure SIMMs are installed correctly If the problem persists replace SIMMs Run the SCU and restore all settings to original values Extend...

Page 68: ...amount of shadow RAM in kilobytes that tested successfully System battery is dead Replace and run SETUP Replace the battery and then run the SCU to restore previous configuration information System BI...

Page 69: ...stall SIMMs and memory module Install side panels Power is on but there is no screen display Brightness and contrast controls are not correctly set Monitor is off Monitor cable is incorrectly installe...

Page 70: ...lace SIMMs Reinstall memory module Replace memory module No response to keyboard commands Keyboard is password protected Keyboard is not connected Keyboard is connected to the mouse port Enter the key...

Page 71: ...hard disk drive not formatted SCSI device drivers not installed or incorrectly installed on SCSI boot hard disk drive Operating system software is not installed on the SCSI boot hard disk drive Reques...

Page 72: ...ilure indication Refer to Chapter 3 SBB LED status indicators for additional information CD ROM Troubleshooting Problem Possible Cause Action Cannot access the CD ROM drive Error message reading drive...

Page 73: ...the monitor then turn the server back on Set the jumper for VGA operation Monitor fails to switch to high resolution mode Appropriate high resolution video drivers are not installed or incorrectly ins...

Page 74: ...iled Questionable Controller Card Hard drives failed Run Setup Check connections Reset controller Replace controller Replace disk Floppy diskette Media Mismatch Drive Not Ready Write Protected Media U...

Page 75: ...metimes memory and address locations need to be changed For example some network expansion boards require a specific memory location If that location is already allocated a memory conflict results and...

Page 76: ...EISA ISA PCI adapter RAM after POST completesUsed by BIOS Setup during POST 32 KB E8000 to EFFFF EISA ISA and buffer memory 32 KB F0000 to FFFFF System BIOS memory 64 MB DMA Channel Assignment Channe...

Page 77: ...Number Device Number Device 0 31 Host bridge CPU bridge 0 13 EISA bridge 0 9 PCI slot 1 0 8 PCI slot 2 0 7 PCI slot 3 0 14 PCI to PCI bridge PPB 1 1 PCI slot 4 1 2 PCI slot 5 1 3 PCI slot 6 Server Int...

Page 78: ...ead and Sequential write random read Destructive Test Floppy Disk All Tests Keyboard All Tests COM Ports All Tests LPT Ports All Tests Pointer device All Tests 3 Successful Bootstrap of the on the com...

Page 79: ...2 digit A philips screwdriver An antistatic wrist strap Other Needed Materials Cleaning agent should be an all purpose cleaner that is used in house Required Special Tools None Remedial Diagnostic Te...

Page 80: ...stics Engineering Nijmegen P R I O R I S H X M P ECO FCO Information BIOS version information Refer to the Digital DECpc Bulletin Board Support for the latest information on BIOS upgrades Network loca...

Page 81: ...ium CPU Modules ER 78XWW CA Pentium CPU Modules Multilingual ER 78XWW CM On Line Bulletin Boards The most current product information and technical support is also available on line The most current d...

Page 82: ...ent we highly appreciate your feedback We will do our best to make this document a valuable support to your service efforts for Digital Please fill out the reader feedback form and send or fax it to D...

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