1
EVOLUTION LX
SYSTEM MANUAL Issue 1.0 5 DEC 2009
PART 4: TROUBLESHOOTING AND REPAIRS
This chart was created to assist the user in troubleshooting the unit. Find the
problem in the first column; apply the remedy(s) suggested in the third column.
Condition Probable
Cause
Remedy
Ensure the controller is securely
connected to the correct port on
the printer assembly
LCD remains blank.
No power.
Unit does not print, although
LCD shows information.
No message in unit
Input your message (see pages
2-26).
Unit in “STOPPED”
mode.
Press
.
No ink.
Replace ink cartridge; reset ink
volume parameter (press
and follow the sequence.
Unit does not purge.
Out of ink.
Replace with new ink cartridge.
Unit in “PRINTING” mode Press Stop Print.
Ink cartridge clogged
Clean Ink Cartridge Nozzle area
with lint free wipe
Missing one or more dots
from code.
No ink.
Clean or Replace cartridge and
purge system (press
).
Long
down-time.
Follow
daily start-up procedure if
your line experienced a long
down time.
Unit loses data while printing Static electricity
Eliminate source of static.
Attach ground strap between
print head and low impedance
earth ground.
High levels of radio
frequency.
Move unit to an alternate
location or attach ground strap
as above.
Spikes in electrical line.
Use AC line filter
Cartridge Invalid
Non DDI cartridge
Replace with approved cartridge
Improper installation
Re install cartridge
No Response
Improperly
seated
connection
Reseat connectors or corroded
pins
Multiple heads with the
same address
Readdress the heads correctly
Spikes in electrical line.
Use AC line filter
