Vodafone Business Surveillance – IP200 Installation User Guide
C1 – Public
Page 28
Surveillance optimises its transmission to the characteristics of the bearer that it is being used to maximise
performance.
What web browser can I use for the setup?
A web browser with JavaScript enabled and HTML5 compatible is required. The encoder’s web interface
should work with Internet Explorer 10+ and the latest versions of Microsoft Edge, Firefox, Chrome and
Safari.
What if I need to restore the encoder to default factory
settings?
It is possible to factory reset an encoder. Create an empty file called FACTORY_RESET on a blank USB Flash Drive
and insert it into a powered encoder. After approximately 30 seconds the encoder should be reset to factory defaults.
Default password is ‘password’.
What if the encoder can’t connect to my Vodafone
Business Surveillance Server?
An encoder will only connect to the Vodafone Business Surveillance Server once all stages of the setup
process have been completed.
If all the stages have been completed the home page should show green ticks for communication and
server settings to signify the encoder is now connected to the server and is available for viewing. The
following checklist should provide some guidance if the encoder does not connect to the server:
•
Confirm the encoder account created in Vodafone Business Surveillance Server matches the account on the
encoder, and that the appropriate licence has been allocated to the encoder account.
•
Ensure the IP address/domain name for the Vodafone Business Surveillance Server is correct and that the
server is accessible from the internet
•
Try disabling server encryption (if it is enabled) to ensure that it is not an encryption pack issue
•
Cellular users should ensure that the right SIM slot has been used and that the configured APN settings are
correct. Test the SIM card with a smart phone to check the SIM settings and confirm there is a mobile signal
•
LAN/Wi-Fi users should ensure the network that the encoder is configured to use is connected to the Internet
If this list does not help, try some alternative settings to try and narrow down the issue. For example, using
a different encoder account, Vodafone Business Surveillance Server or communications bearer to
eliminate server/comms/account issues.
