DigiPoS PowerPoS Technical Manual
WARRANTY POLICY
Limited Warranty
This product is warranted to be free of defects in materials and workings. This warranty
period shall begin from the date of the accompanying invoice and will be in effect for a
period of 3 Years.
Warranty Return Procedures
The customer must call the DigiPoS Systems representative’s technical support
department or DigiPoS Systems directly first so that any primary fault diagnosis can be
carried out. If the fault remains, DigiPoS Systems will issue a Return Authorization form,
which must be filled out and returned with the following information:
1) Contact Name and Physical Address.
2) Phone Number including any area or country codes.
3) Model Number.
4) Serial Number.
5) Invoice Number.
6) Date of Purchase.
7) Detailed description of the fault.
Failure to provide complete and correct information will result in significant delays in
processing your application for a returns authorization. Once your request has been
processed, a Returns Authorization number will be issued and this must be attached to
the goods being returned. Only at this stage can the goods now be returned. Any
merchandise sent for repair without a valid Returns Authorization number correctly
displayed on the packaging will not be accepted and might incur additional costs. All
freight costs to return the DigiPoS back to DigiPoS Systems are the responsibility of the
customer except where special authorization for freight exemption has been granted by a
DigiPoS Systems management representative.
THE FOLLOWING SHALL VOID WARRANTY
Any unauthorized service, modification, tampering, any damages due to accident, misuse,
abuse and or operation outside of electrical specifications shall void the warranty. This
also includes modification of the specification of the DigiPoS as it was originally supplied
including hard drive, memory, CPU, floppy disk drives, expansion cards and any other
additional equipment not mentioned here specifically.
There will be charges for labour and/or materials for repairs carried out after the warranty
period has expired. Please call your nearest DigiPoS Systems office for a quotation on
post warranty service.
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