DEUTSCHMANN AUTOMATION SPEEDY Series, Instruction Manual

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Servicing Deutschmann Automation GmbH & Co. KG
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Instruction manual dynamic switching accelerator SPEEDY V. 3.1 30.1.20
8 Servicing
Should questions arise that are not covered in this manual you can find further information in our
• FAQ/Wiki area on our homepage www.deutschmann.com or directly in our Wiki on
www.wiki.deutschmann.de
• Corresponding Manual of the used Cam Control
If your questions are still unanswered please contact the responsible sales partner (see
www.deutschmann.com) or contact us directly.
Please note down the following information before calling:
• Device designation
• Serial number (S/N)
• Article number
• Error number and error description
Your request will be recorded in the Support center and will be processed by our Support Team
as quickly as possible (Usually in 1 working day, rarely more than 3 working days.).
Technical Support hours are as follows:
Monday to Thursday from 8 am to midday and from 1 pm to 4 pm, Friday from 8 am to midday
(CET).
Deutschmann Automation GmbH & Co. KG
Carl-Zeiss-Straße 8
D-65520 Bad-Camberg
Germany
Central office and sales department +49 6434 9433-0
Technical Support +49 6434 9433-33
Fax sales department +49 6434 9433-40
Fax Technical Support +49 6434 9433-44
E-mail Technical Support support@deutschmann.de
8.1 Returning a unit
If you return a unit to us, we require as comprehensive a description of the error as possible. We
require the following information in particular:
• What error number was displayed?
• How is the unit externally wired (encoders, outputs, ..)? Please state all connections of the unit.
• What is the magnitude of the 24V supply voltage (± 0.5V) with connected SPEEDY?
• What were you last doing on the unit (programming, error on power-up, ...)?
The more precise your information and error description, the more precisely we can check the
possible causes.