DETEWE OpenCom 510, User Manual

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111
Team Functions Introduction
aging calls. For example, you can
configure call protection if you
do not want to be disturbed, or
call diversion to another tele-
phone.
■
Team key : As with a trunk key, a
team key can be used to receive
or make calls. However, this key
cannot be used to change the
settings for managing calls; it is
not possible, for example, to
configure call diversion to an-
other telephone. Calls made via
a team key are signalled to all
terminals with a trunk key that
has been programmed with the
same number. For example, the
team key with the number 11
calls all trunk keys with the
number 11.
■
Busy key: The purpose of a busy
key is to make the busy status of
other team members visible. An
incoming call for a busy team
member is signalled on the
other team member's busy key.
That team member can take this
call by pressing the busy key,
which seizes his own terminal's
trunk key. Calls taken via the
busy key are not entered in the
call list of the team member
who was originally called. In ad-
dition, it is possible to call the re-
spective team member via his
busy key when his terminal is
idle. You set up a call to this
team member by pressing your
own trunk key.
■
Direct call key : Only outgoing
calls can be made with a direct
call key; they are signalled to all
terminals with the same number
programmed to a trunk key.
Calls via a direct call key are sig-
nalled to the destination termi-
nal even if that terminal has
been programmed with a sub-
stitution function or call protec-
tion. If the destination terminal
has been configured for call di-
version, the direct call is not di-
verted.
Which key is suitable for which
purpose?
■
Trunk keys can be assigned call
numbers for managing central
communication tasks, for exam-
ple, customer support. If the call
numbers of the support depart-
ment are assigned to trunk keys
on all of its terminals, then all
members of the support depart-
ment can receive and manage
calls and use the substitute
function.
■
Team keys , for example, can be
used to create a project group
within a department. Calls from
customers of this group can then
be answered by any team mem-
ber who is not busy. The team
members can call each other by
the team keys.
■
A busy key can be used to con-
figure an attendant terminal