91
Call Queue
Introduction
Call Queue
Introduction
A queue can be activated for the tel-
ephone numbers of any type of tele-
phone, i.e. for system, analogue,
ISDN and DECT telephones.
If a call number with a queue is busy,
calls to this number enter the queue.
A caller in the queue hears an idle
tone.
Calls which remain in the queue for
too long are cleared from the queue.
The caller then gets a busy tone. The
time until an external call is cleared
from a queue is defined by the net-
work operator. In Germany this is
usually two minutes and in other Eu-
ropean countries usually three min-
utes.
If more than one telephone number
(e.g. trunk or team keys) has been
configured for a telephone, separate
queues are used for each number.
On the OpenPhone 65 system tele-
phone, additional calls are signalled
by a brief tone in the loudspeaker
and in the display. If calls are in the
queue, a number at the beginning of
the second line of the display on the
OpenPhone 65 indicates how full the
queue is. If more than one telephone
number with a queue is configured
on the telephone, the total number
of entries are displayed.
Calls in a queue are handled by the
OpenCom 100 in the following order
of priority: instant connection, sen-
sor calls, automatic recalls, VIP calls,
then other internal and external
calls. Sensor calls thus have priority
over other calls, for example. Calls of
the same priority level are switched
in the order of their arrival.
The system administrator sets the
number of calls that can be placed in
a queue individually for each user
group. The value can lie between “0”
and “99”. The “0” value deactivates
the ”Call queue” function for a user
group. When the maximum number
of calls in the queue is reached, fur-
ther callers hear a busy tone.
Only calls which have a “voice” serv-
ice indicator are administered in a
queue.
Note:
As calling fax machines of-
ten operate with the “voice” service
indicator (e.g. on analogue ports),
you should assign ports for fax ma-
chines on the OpenCom 100 to a user
group
without
a queue.
Summary of Contents for opencom 100
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