10
Backing Up Voice Portals
OpenAttendant
Help callers to get their bearings
quickly.
Allow the caller to listen to the an-
nouncement again (action: “Repeat
menu”) before moving on to the
next menu.
Provide the caller with the option to
return to the starting point or to go
back a menu (actions: “Jump to
menu” and “Menu back”).
Include confirmation messages at
the points of your voice portal where
callers could ask themselves
whether their last input was correct
(e.g. “Your order has now been
taken”).
Backing Up Voice Portals
Backing up a voice portal
configuration
The configuration of a voice portal
(the whole system, including its
menus, actions and reactions) is
saved within the entire configura-
tion of the OpenCom 100. After you
have configured or changed a voice
portal, you should save the current
configuration in the
SYS Configuration: Data backup
menu. Further information on back-
ing up data can be found in the
OpenCom 100 online help.
Backing up used audio files
The audio files used in a voice portal
are saved on the installed memory
card. If you have to re-format the
memory card, all the data saved on
it, including the saved audio files,
will be deleted! You will then have to
reload or re-record all the deleted
audio files. Information about when
you have to format the memory card
can be found in the OpenCom 100
online help.
If you want to save audio files for fu-
ture use, we recommend you edit
the files using the KDA Manager pro-
gram (see
page 11). Using the KDA Manager,
you can save the files in a directory
of your choice before loading them
in a voice portal. Further information
can be found in the KDA Manager
online help.
