8
Creating a Voice Portal
OpenAttendant
Creating a Voice Portal
You create a voice portal on the
OpenCom 100 Web console in the
Configurator’s
OpenAttendant
menu.
This requires you to have previously
activated the
OpenAttendant
pro-
gram package (see
The OpenAttendant manages a voice
portal in a
system
. Each system con-
sists of at least one
menu
. The menu
in turn contains definitions about
which information a caller receives
with which key on this telephone (=
action
) or with which employees,
voiceboxes and other switching sys-
tems it can be connected (= reaction
of the voice portal). The OpenAt-
tendant manages up to five systems.
In association with an OpenCom
105, 110 or 120, you can configure
up to 20 menus with a total of
200 actions in these systems. In the
case of an OpenCom 130, up to
50 menus with a total of 500 actions
are possible.
Text, music and sounds you want to
use in the voice portal are saved in
audio files (on the OpenCom 100
memory card). You assign these au-
dio files to the menus of a voice por-
tal.
The OpenAttendant is not supplied
with any systems, menus or audio
files. Therefore proceed as follows
when configuring it for the first
time:
1. In the
Audio
menu, load the au-
dio files you will need or record
these (see also
page 9). To do thus, use the
KDA Manager program.
2. In the
Menu
menu, configure
the menus required for user
guidance in the voice portal. The
appendix contains a template
with which you can plan and
document the individual menus
as well as their actions and reac-
tions (see
ing on page 15). The chapter
Tips for Planning a Voice Portal
starting on page 9 contains
some points you should pay at-
tention to with regard to user
guidance.
3. In the
Systems
menu, configure
at least one system (voice por-
tal) and assign the menus to
this.
Note:
Pay attention to the informa-
tion in the
OpenAttendant
online
help menu. All configuration settings
are explained in detail there.
