111826-05
For more information, visit www.desatech.com
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TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These
odors will disappear over time.
POSSIBLE CAUSE
1. Battery is not installed. Battery power is
low
1. Metal expanding while heating or con-
tracting while cooling
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See
IMPORTANT
state-
ment above)
2. Low fuel supply (propane/LP only)
3. Gas leak.
See Warning statement at
top of page
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak.
See Warning statement at
top of page
2. Control valve or gas control defective
1. Foreign matter between control valve and
burner
2. Gas leak.
See Warning statement at
top of page
1. Hand-held remote control is too close to
heater (Remote-Ready Models Only)
REMEDY
1. Replace 9-volt batteries in receiver and
remote control
1. This is common with most heaters. If noise
is excessive, contact qualified service per-
son
1. Open window to ventilate room. Stop us-
ing odor causing products while heater is
running
2. Refill supply tank (propane/LP only)
3. Locate and correct all leaks (see
Checking
Gas Connections
, page 12)
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas
company
3. Clean ODS/pilot (see
Cleaning and Main-
tenance
, page 18)
1. Locate and correct all leaks (see
Checking
Gas Connections
, page 12)
2. Replace control valve or gas control
1. Take apart gas tubing and remove foreign
matter
2. Locate and correct all leaks (see
Checking
Gas Connections
, page 12)
1. Move hand-held remote control unit farther
away from the heater
OBSERVED PROBLEM
Remote does not function (Remote-Ready
Models Only)
Heater produces a clicking/ticking noise just
after burners are lit or shut off
Heater produces unwanted odors
Heater shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Log set cycles to pilot, but room temperature
drops to a lower than ideal level before log
set comes back on
TROUBLESHOOTING
