Denwa Communications Mitel 8662 User Manual Download Page 1

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Mitel 8662 IP Phone:

User Guide

0330 333 7323 | www.denwa.uk.com

WINNER

MEDIUM SIZED

BUSINESS OF THE YEAR

Summary of Contents for Mitel 8662

Page 1: ...Mitel 8662 IP Phone User Guide 0330 333 7323 www denwa uk com WINNER MEDIUM SIZED BUSINESS OF THE YEAR...

Page 2: ...ace availble here Title space availble here Title space availble here Title space availble here Title space availble here Frutiger 57Cn 16pt M I T E L User Guide 8662 IP Phone 5000 Communications Plat...

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Page 4: ...place a page STN SPDL Views or accesses Station Speed Dial numbers SYS SPDL Views or accesses System Speed Dial numbers CNF Places a conference call REDIAL Redials a telephone number TRANSFER Transfe...

Page 5: ...tton or enter the Outgoing Call access code 8 is the default code and then dial the telephone number Placing Ad Hoc Conference Calls 1 While on the first call press the CNF button to place the call on...

Page 6: ...provider use the Strategic Partners Resellers Mitel Partner Locator link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding thi...

Page 7: ...at the end of its working life For appropriate disposal and recycling instructions contact your local Mitel provider The Waste of Electrical and Electronic Equipment WEEE Directive 2002 96 EC was est...

Page 8: ...that indicate the status of the download The final display message FIRMWARE DOWNLOAD SUCCESS or BOOT DOWNLOAD SUCCESS indicates that the software or firmware update was downloaded successfully Immedia...

Page 9: ...nnect directly to the Public Switched Telephone Network PSTN Any connection of this phone to an off premise application an out of plant application any other exposed plant application or to any equipm...

Page 10: ...e determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase...

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Page 12: ...Instructions 7 Personalizing Your Phone 9 Adjusting the Viewing Angle 9 Changing Volume Levels 9 Changing the Ring Tone 9 Adjusting the Display Contrast 10 Listening to Background Music 10 Changing th...

Page 13: ...tion Speed Dial 23 Storing Station Speed Dial Numbers 23 Dialing Station Speed Dial Numbers 23 Deleting Station Speed Dial Entries 24 Assigning Speed Dial Numbers to Programmable Buttons 24 Using the...

Page 14: ...opping Out of a Meet Me Conference 38 Putting a Meet Me Conference on Hold 38 Transferring a Meet Me Conference 38 Using Record A Call 39 Using Group Listen 40 Using Call Logging 40 Using Secondary Ex...

Page 15: ...rs 55 Placing a Page Announcement 55 Enabling or Disabling the Page Feature 55 Hunt Groups 57 Logging in to ACD Hunt Groups 57 Logging out of ACD Hunt Groups 58 Stopping the ACD Hunt Group Wrap up Tim...

Page 16: ...rating in ITP mode If your phone is configured to operate in SIP mode request a copy of the 8600 8620 8622 8662 User Guide Session Initiation Protocol SIP Mode part number 550 8024 from your system ad...

Page 17: ...earing aid compatible handset a Message Indicator lamp an internal speaker and microphone and three types of buttons See Feature Descriptions on page 3 for more information about the phone features 1...

Page 18: ...the handset Display The phone has a six line display When the phone is idle the top two lines show user and system information including Extension number User name Time and date Call information durin...

Page 19: ...s to features or speed dial entries See Using Programmable Buttons on page 13 for instructions Dialpad Buttons Use the dialpad buttons to dial phone numbers enter feature codes and to enter characters...

Page 20: ...s an intercom internal call MUTE Mutes the microphone Left backspace when entering dialpad characters See Using the Dialpad Buttons to Enter Characters on page 11 DND Turns DND mode on or off See Usin...

Page 21: ...re performing the next step To correct an error tone hang up and try again Many features time out if you wait too long before performing the next step If this happens you must start over Off hook mean...

Page 22: ...he headset before replacing the handset in the cradle To connect and activate the headset 1 Insert the headset jack into the Headset port located on the back of the phone See Phone Connectors on page...

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Page 24: ...hange the volume level For example if you want to change the handset volume level you must be using the handset However you can adjust the ringer alerting tone volume level when the phone is idle To c...

Page 25: ...nference calls through the external speaker To turn background music on or off Dial 313 to turn background music on BACKGROUND MUSIC ON appears Dial 313 to turn background music off Changing the Langu...

Page 26: ...Numeric Mode press for a colon Press Speaker or lift and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table For exampl...

Page 27: ...4 5 6 7 8 9 10 11 12 13 14 15 1 1 2 A B C 2 A b c 3 D E F 3 D e f 4 G H I 4 G h i 5 J K L 5 J k l 6 M N O 6 M n o 7 P Q R S 7 p q r s 8 T U V 8 T u v 9 W X Y Z 9 w x y z 0 0 Dialpad Characters Japanes...

Page 28: ...n Press the button and then hang up to transfer a call to the assigned extension If the call is transferred to voice mail you hear repeating double tones Visually monitor the call activity of the assi...

Page 29: ...m uses different codes record the codes in the New Code column for reference Outside Line Access Codes Extension Numbers Code Type Code New Code Emergency Call 911 999 112 Europe Outgoing Call Default...

Page 30: ...ay need to press Special before you enter the feature code to activate the feature Feature Page Code New Code Account Code Follow Calls 26 391 Account Code Optional 26 390 ACD Agent Log In 57 326 ACD...

Page 31: ...System 28 335 Hookflash Recall in Europe 28 330 Hot Desk On Off 58 348 Hunt Group Remove 59 322 Hunt Group Remove Replace 59 324 Hunt Group Replace 59 323 LCD Contrast Control 10 303 Message Cancel L...

Page 32: ...esetting the programmable buttons does not reset button assignments programmed by the system administrator To reset the feature buttons to the default values With the handset on hook dial 395 FEATURE...

Page 33: ...ps are the default button assignments on your phone Your system administrator may have programmed an alternate keymap allowing you to switch between keymap assignments Contact your system administrato...

Page 34: ...g a headset or to answer a call in Handsfree Mode If you are currently on a call press the flashing IC or CALL button to answer a waiting call See Answering Waiting Calls below Answering Waiting Calls...

Page 35: ...DND Places your phone in DND Mode and blocks the call See Using Do Not Disturb on page 53 SEND TO DEST Redirects the call to the extension or phone number entered To redirect calls While a call is ri...

Page 36: ...busy you can do the following Request a callback queue See Requesting a Callback Queuing the Phone below Camp on to the busy extension See Using Camp on below Leave a message See Leaving Messages at...

Page 37: ...your phone to redial the last number saved You cannot redial extension numbers To use Redial do one of the following With or without the handset lifted press REDIAL The system automatically selects a...

Page 38: ...n Speed Dial numbers To store a Station Speed Dial number 1 With the handset on hook dial 383 PROGRAM STN SPD 0 9 OR SCROLL appears 2 Do one of the following Press Up or Down to scroll through the spe...

Page 39: ...o program as a speed dial button 3 Dial 382 4 Do one of the following Press Up or Down to scroll through the speed dial bin Enter the speed dial bin 0 to 9 To program a System Speed Dial button 1 With...

Page 40: ...ing table As you enter characters the entries that best match the characters entered appear The system connects the character sequence to possible directory matches For example to find the name Jones...

Page 41: ...on about using account codes There are three types of account codes Standard account codes Automatically entered into the telephone record report whenever you place a call Forced account codes Entered...

Page 42: ...lways If another extension has Handsfree Mode enabled for incoming internal calls see the previous section you can use Ring Intercom Always to override Handsfree Mode on the extension requiring the ca...

Page 43: ...can then pick up the call from any phone that indicates a flashing Call button for the call including the phone that placed it on hold To place a call on Individual Hold 1 Press Hold ENTER EXTENSION N...

Page 44: ...he following Wait for an answer announce the call and then hang up If the extension is unavailable press the flashing CALL button to return to the caller Hang up to transfer the call and disconnect th...

Page 45: ...tension number and the date and time To display your user information and the date and time Press Special and then dial 300 Viewing Caller ID Information If you are currently connected to an external...

Page 46: ...ce the handset ANY CALL FORWARD CANCELED appears Or press the FWD button and then press the FWD OFF menu button System Forwarding You can use System Forwarding to route calls based on the type of call...

Page 47: ...namic Extension Express prompt is played 2 Do one of the following Press to accept the call Press to send the call to the voice mailbox associated with your main extension not your mobile phone or hom...

Page 48: ...ction is useful if you answer a call on your mobile phone and then return to your desk To use the Dynamic Extension Express Handoff push feature 1 While on an active call at your phone press Special a...

Page 49: ...originate on your main extension If enabled the system can send a text message to your mobile phone to indicate that your main system extension has received a new station message or voice mail messag...

Page 50: ...ies connected 2 Place a call to the party to be added to the conference and then announce the conference Press the CNF button twice or the CONNECT TO CNF menu button to add the party and rejoin the co...

Page 51: ...ence parties on Individual Hold allowing you to toggle between the held parties and speak to one party at a time To end a conference and place all parties on Individual Hold Press the CNF button and t...

Page 52: ...rencing circuits available or if the conference is already at capacity Access Codes If Meet Me Conferencing is enabled for your system you have the ability to initiate or join a Meet Me Conference by...

Page 53: ...rence you hear You are the first person in this conference Please stay on the line You then hear music until another caller joins the conference or you hang up As other parties join or leave the confe...

Page 54: ...nu button REQUESTING RECORD A CALL appears 2 Enter the voice mailbox number where you want the recording to be saved RECORD A CALL IN PROGRESS appears and both you and the calling party hear a confirm...

Page 55: ...ollowing options Press 1 MISS or the MISSED CALLS menu button for missed calls Press 2 RCV or the RECEIVED CALLS menu button for received calls Press 3 DL or the DIALED CALLS menu button for dialed ca...

Page 56: ...ry extension Transfer calls to the primary extension Answer a call that is ringing or holding on any CALL button at the primary extension 6 Secondary Extension buttons must be programmed by your syste...

Page 57: ...one To log on to a Hot Desk enabled base phone 1 At a Hot Desk enabled base phone do one of the following Press the Hot Desk feature button if one is programmed on the phone Press the LOGIN menu butto...

Page 58: ...re using Configuration Assistant Mitel recommends that you change your default station phone passcode to something more secure To change your station passcode 1 Dial 392 ENTER PASSCODE appears 2 Enter...

Page 59: ...nter your station passcode and then press You may now change the settings for any of the following features Dynamic Extension Express see below DND see page 45 Manual Call Forwarding see page 45 Meet...

Page 60: ...main menu Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 31 for more information about Manual Call Forwarding To change the Manual Call Forwarding settings using Confi...

Page 61: ...access codes 1 Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to list your conferen...

Page 62: ...press Settings See Using Dynamic Extension Express on page 32 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the followin...

Page 63: ...n off DND using Remote Programming Follow steps 1 through 4 above and then dial 371 Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 31 for more information about Manual...

Page 64: ...ion passcode for your extension To change your station passcode using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter your D...

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Page 66: ...at Other Extensions You can leave inter station or voice messages for other internal parties To leave an inter station or voice mail message for a busy IC extension 1 Press MSG or the LEAVE MESSAGE me...

Page 67: ...ed message is displayed press or lift the handset for privacy and then press or the Reply menu button to respond If your handset is off hook and you press the MSG button you automatically place a call...

Page 68: ...following Press Up or Down to scroll through the messages Enter the two digit number for the DND message from the preceding table Press the SCROLL menu button and then press the PREVIOUS or NEXT menu...

Page 69: ...press the PREVIOUS or NEXT menu buttons to scroll through the list 3 Press or the ACCEPT menu button to select the message 4 Enter the time you wish to receive the message in hours and minutes for ex...

Page 70: ...ion for future reference Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Press the PAGE button 2 Enter the page zone num...

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Page 72: ...are distributed to phones where the agents are logged in Logging in to ACD Hunt Groups You must log in to an ACD hunt group to receive hunt group calls To stop calls you either log out of the ACD hun...

Page 73: ...hunt group the display shows AGENT LOGGED OUT OF HUNT GROUP number If you were logged in to more than one hunt group the display shows AGENT LOGOUT HG Enter the extension number of the ACD hunt group...

Page 74: ...Help Extension accepts the call AGENT HELP IN PROGRESS appears If the Agent Help Extension rejects the call AGENT HELP REJECTED appears Diverting Hunt Group Calls You can temporarily divert hunt group...

Page 75: ...d by either one Station Monitor stops if the hunt group member terminates or transfers the call You can barge in to or steal monitored calls as described in the following sections You can also record...

Page 76: ...on To record a call dial 385 or press the RECORD menu button MONITORING extension number appears While on a call you can monitor or steal the call by entering the appropriate feature code or by pressi...

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Page 78: ...your system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site www mitel com All sales service...

Page 79: ...n my phone such as echo distorted sound or choppiness Contact your system administrator if you are having audio problems The name on the display is incorrect Your system administrator assigns display...

Page 80: ...has not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupp...

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Page 82: ...D Information displaying 30 viewing 30 Calls answering 19 anwering 19 camping on to phone 21 external placing 22 forwarding 31 logs using 40 monitoring 60 muting the microphone 28 phone queuing for 21...

Page 83: ...xtension Numbers 14 External Calls placing 22 External Numbers redialing 22 F Feature buttons 5 codes using 15 Feature Buttons 5 Feature Descriptions 3 Features to Programmable Buttons using 13 G Grou...

Page 84: ...nsions leaving 51 Messages Left at Other Extensions canceling 52 Messages viewing and responding 52 Microphone muting 28 Music listening 10 Mute using 28 N Numbers redialing 22 redialing external 22 O...

Page 85: ...4 Speaker external 4 Speakerphone description 4 Group Listen using 40 handsfree calls 27 Speed Dial 23 entries deleting 24 Station using 23 System using 23 using 23 Speed Dial Numbers to Programmable...

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Page 87: ...t contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2010 Mitel Network...

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