8 Configuration
8.2 Diagnostics
Dentsply Sirona
Operating Instructions Xios AE Sensor USB interface and sensors
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67 29 433 D3780
D3780.201.01.01.02 09.2019
8.2
Diagnostics
8.2.1
Performing USB interface test
This diagnostic checks the connection between the USB Interface and
the host computer.
IMPORTANT
Please make sure that the USB Interface is connected to the PC.
A
"Passed" condition indicates that this test was completed and
successful. A
"Failed" condition indicates that this test was completed,
but a problem exists with the system. Several reasons can cause this
issue, but the most common include:
● Problem with the USB Interface or its USB connector
● Problem with the USB cable and / or port
● Corrupt firmware inside the USB Interface.
If another USB Interface is available, connecting it to the USB cable and
repeating the USB Interface Test may help to identify the possible
cause of the problem.
8.2.2
Performing sensor test
This diagnostic checks the connection between the USB Interface and
the sensor.
IMPORTANT
Please make sure that the USB Interface is connected to the PC and
the sensor is connected to the USB Interface.
A
"Passed" condition indicates that this test was completed and
successful. A
"Failed" condition indicates that this test was completed,
but a problem exists with the system. Several reasons can cause this
issue, but the most common include:
● Problem with the USB Interface or its sensor connector
● Problem with the sensor cable
● Corrupt firmware inside the sensor.
If another sensor is available, connecting it to the USB cable and
repeating the Sensor Test may help to identify the possible cause of the
problem.
