2.11. About the error codes
See the table below for error codes and details of faults when the firmware is updated through USB
memory.
The error code is displayed as four digits made up of the Device ID below together with
**YY
(
**
: De-
vice ID,
YY
: Error Code).
Device ID
Device Name
00
n/a( ※ 1)
01
Main CPU
11
DSP
12
DSP2( ※ 2)
13
DSP3( ※ 2)
19
DSP4( ※ 2)
15
Audio PLD
22
Video PLD
2A
GUI Serial Flash
02
CY920 2nd BootLoader
03
CY920 Image
※ 1 Used when there are no device related errors
※ 2 For SR6011
Error
Code
USB Update Error
Display
Details of Error code
Remedies
01
Update Error**01
Unable to detect USB.
Reinsert or Try a new USB device and
try again.
02
Update Error**02
No Firmware File in USB.
Check the file and try again.
03
Update Error**03
The Firmware File in the USB
does not support your model
and area.
Make sure the model name and area of
the Firmware File and try again.
04
Update Error**04
Failed to obtain the Firmware
information (Device Informa-
tion)
Try a new USB device and try again.
05
Update Error**05
Time Out while obtaining the
Firmware information (Device
Information)
Start the USB Update again.
06
Update Error**06
Failed to obtain the Firmware
information (Package Version) Try a new USB device and try again.
07
Update Error**07
Time Out while obtaining the
Firmware information (Pack-
age Version)
Start the USB Update again.
08
Update Error**08
Error notification received
while requesting the Firm-
ware Info.
Try a new USB device, Unplug and
reconnect the AC plug, and try again.
Error
Code
USB Update Error
Display
Details of Error code
Remedies
09
Update Error**09
Time Out while obtaining
Firmware information.
Unplug and reconnect the AC plug, and
try again.
0A
Update Error**0A
Unable to detect USB for
Firmware Download.
Reinsert or try a new USB device, Un-
plug and reconnect the AC plug, and
try again.
0B
Update Error**0B
No Firmware File for Firmware
Download.
Check the file, Unplug and reconnect
the AC plug, and try again.
0C
Update Error**0C
Received value with the
invalid Package Version.
Unplug and reconnect the AC plug, and
try again.
10
Update Error**10
No Update Packet received
from CY920 (Time Out).
Unplug and reconnect the AC plug, and
try again.
11
Update Error**11
Abnormal data in Update
Packet received from CY920
(CRC Error).
Unplug and reconnect the AC plug, and
try again.
12
Update Error**12
Abnormal data in Update
Packet received from CY920
(Packet No Error).
Unplug and reconnect the AC plug, and
try again.
13
Update Error**13
Failed in Block Erase before
rewriting Main.
Unplug and reconnect the AC plug, and
try again.
14
Update Error**14
Failed in Block Write while
rewriting Main
Unplug and reconnect the AC plug, and
try again.
15
Update Error**15
Error in Verify after rewriting
Main (Check Sum Error).
Unplug and reconnect the AC plug, and
try again.
16
Update Error**16
Setup failure of the XModem
transfer method.
Unplug and reconnect the AC plug, and
try again.
If the same error occurs even when it is
retried, the device may be malfunction-
ing.
20
Update Error**20
Unable to detect USB after
SBL Mode.
Reinsert or try a new USB device, Un-
plug and reconnect the AC plug, and
try again.
21
Update Error**21
No Firmware File in USB after
SBL Mode.
Check the file, Unplug and reconnect
the AC plug, and try again.
22
Update Error**22
After SBL Mode, the Firmware
File in the USB does not sup-
port your model and area.
Make sure the model name and area of
the Firmware File, Unplug and recon-
nect the AC plug, and try again.
s
151
Caution in
servicing
Electrical
Mechanical
Repair Information
Updating
