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DELTA-neo N2H User Manual

Page 33

13

CONTACT/SUPPORT

See DELTACAST support

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Summary of Contents for DELTA-neo N2H

Page 1: ...This document contains confidential information DELTA NEO N2H USER MANUAL Version 1 4 ...

Page 2: ...DELTA neo N2H User Manual Page ii ABSTRACT This document is the user manual of DELTA neo NDI to HDMI converter product ...

Page 3: ...t version 1 1 April 26 2019 Sébastien MAGDELYNS All Document update related to firmware version 1 1 0 1 2 October 20 2019 Pierre Perick All Document update related to firmware version 1 4 6 1 3 April 28th 2020 Pierre Perick Document update related to firmware version 2 0 1 4 October 14th 2020 Pierre Perick 5 6 7 8 9 Document updated related to firmware version 2 1 ...

Page 4: ...t 3 2 2 HDMI interface AUDIO Video output 4 2 3 Supported formats 4 2 4 Features 4 2 5 Package content 5 2 6 Physical connectors 6 3 STARTING DELTA NEO N2H 7 3 1 Network 7 3 2 Powering 8 3 3 Booting 8 4 ACCESSING DELTA NEO N2H 9 4 1 Connecting to the web interface 9 4 2 Network hostname resolution 9 5 CONFIGURING DELTA NEO N2H 10 5 1 Credentials Password management 10 5 2 Splashcreen Customisation...

Page 5: ...Firmware upgrade 27 10 2 1 Warning 27 10 2 2 Procedure 27 11 REGULATORY COMPLIANCE 29 11 1 FCC Compliance Information Statement 29 11 2 China RoHS Hazardous Substance Table 30 12 TROUBLESHOOTING 31 12 1 forgotten password 31 12 2 firmware bricked 31 12 3 system activity 31 12 4 box not detected 31 12 5 NDI source lost 31 12 6 Accessing Web Pages with Microsoft Edge when in IP Fallback 31 12 7 Acce...

Page 6: ...P settings 13 Figure 12 HDMI webpage output settings 14 Figure 13 NDI webpage select an NDI source 15 Figure 14 OVERVIEW part 1 webpage selected source has a valid format 18 Figure 15 OVERVIEW part 2 webpage selected source has a valid format 19 Figure 16 ADMIN webpage Reset settings to factory settings 22 Figure 17 FAILSAFE webpage 23 Figure 18 FAILSAFE webpage invalid password 23 Figure 19 FAILS...

Page 7: ...DELTA neo N2H User Manual Page vii LIST OF TABLES Table 1 DELTA neo N2H supported video formats 20 ...

Page 8: ...make corrections modifications enhancements improvements and other changes to this document at any time without notice NDI is registered trademark of NewTek in the United States and other countries The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries HDCP is a trademark ...

Page 9: ...or fire hazard Use proper Power Over Ethernet adapter Use only the PoE adapter specified for this product Do not operate in wet damp conditions Be aware that condensation and moisture may occur if a unit is moved from a cold to a warm environment which can cause malfunction or damage the unit Allow the unit to sit for 30 minutes without power applied to reduce any possibility of condensation Do no...

Page 10: ...viously met on the market Figure 1 DELTA neo converter DELTA neo N2H lets you convert from NDI coming over a LAN to uncompressed HDMI 2 0 in SD and HD formats up to 1080p59 94 while de embedding audio to HDMI Automatic power on No on off switch button System automatically selects the last configuration IP static dynamic and last NDI stream reception NDI Source selection is done through the web int...

Page 11: ... 1680x1050p 59 94 60 1920x1200p 59 94 60 o UHD not supported Video Codecs o YUYV YUV 420 SHQ0 highest bandwidth Speed HQ 420 Highest bandwidth o YUYV YUV 420 SHQ0 lowest bandwidth Speed HQ 420 Lowest bandwidth o YUYV YUV 422 SHQ2 highest bandwidth Speed HQ 422 Highest bandwidth o YUYV YUV 422 SHQ2 lowest bandwidth Speed HQ 422 Lowest bandwidth o YUYV YUV 4224 SHQ7 highest bandwidth Speed HQ 4224 H...

Page 12: ...ace Non volatile configuration Dedicated factory restore button Boot time 30s Firmware update through web interface Failsafe upgrade interface in case of firmware bricked 2 5 PACKAGE CONTENT 1 DELTA neo N2H 2 AC DC Wall Mount Adapter 3 Interchangeable AC Plugs 4 PoE Adapter ...

Page 13: ...USB to DC Jack Cable 6 VESA Mount Support 7 VESA Mount Mechanical Set 2 6 PHYSICAL CONNECTORS 1 DC Input 5V 2 Activity Led Blue 3 Power Led Red 4 Push Button 5 HDMI Output 6 NDI Input 7 Ethernet 1Gbps Figure 2 Product Connectors Overview ...

Page 14: ...HCP server is present on the network the fallback IP settings fallback default IP address 192 168 220 220 will be used By default every DELTA neo N2H have the same fallback IP settings There is a risk to have several devices with the same IP address connected together to the same network So if fallback IP settings were not modified it is recommended to connect one DELTA neo N2H at a time to the ne...

Page 15: ... starts blinking Once the DC Input is plugged in DELTA neo N2H output screen displays a black screen for several seconds 1 followed by its logo image for several seconds 2 Then depending on the Ethernet connection state the previous configuration and the NDI sources availability it displays a source not found image 3 an unsupported format image 4 or the currently selected NDI source 5 If no NDI so...

Page 16: ...e Hostname of the converter deltacast 73104 in tiny case in this example It is highly recommended to change DELTA neo N2H password as described in Credentials Password management chapter 4 2 NETWORK HOSTNAME RESOLUTION The multicast Domain Name System protocol mDNS resolves hostnames to IP addresses within small networks that do not include a local name server Linux it is recommended to install us...

Page 17: ... be used only for the first login or after a failsafe upgrade Note that it is highly recommended to modify the password using the ADMIN web page Figure 8 ADMIN webpage change password 5 2 SPLASHCREEN CUSTOMISATION A set of splash screens are used to make the DELTA neo experience more enjoyable All of these splash screens can be customized using the ADMIN web page Each splash screen can be configur...

Page 18: ...gure an address for an NDI Discovery Server available since NDI 4 0 and only compatible with NDI 4 0 and higher version When this is used mDNS is no longer used by senders in order to advertise their existence and instead the make a connection to the NDI Discovery Server and register with it Here this parameter allows the DELTA Neo to only connect with the discovery server to discover a set of add...

Page 19: ...DELTA neo N2H User Manual Page 12 Figure 10 NETWORK webpage DHCP and DHCP fallback ...

Page 20: ... The user can Enable Disable the video or the audio Force format not listed in the screen EDID Decide to display only Alpha channel from the displayed source Select a specific audio pair Configure the audio reproduction offset in regards to the video lip sync settings 0 500 ms Configure a maximum network jitter 0 500 ms The modifications are taken into consideration once the Apply button is presse...

Page 21: ... the stream emitter characteristics A too high value increases the reproduction delay unnecessarily and a too low value can increase the reproduction error rate video frames repeated dropped The value of this setting can be seen as a tradeoff between latency and quality of the reproduction The default value is 50 milliseconds Using the HDMI web page the user can check the detected display properti...

Page 22: ... field and click on the Select button Once selected the source name becomes green The user can unselect a source without selecting another one by clicking on the green source name in the Sources available list or erasing the name in the Selected Source field and clicking on the Select button The Default NDI source text box allows the user to select a source to stream at the device boot Without tha...

Page 23: ...DELTA neo N2H User Manual Page 16 A short press less than 2 seconds on DELTA neo converter push button selects the next NDI source available in the list ...

Page 24: ...cription of the error if an error has occurred during the last upgrade process NDI source properties o Name as in the Selected Source field in the NDI webpage o Url is the IP address and the port of the selected source o video audio input formats o input encoding mode SHQ0 SHQ2 SHQ7 or H264 o Lock status is Locked when the selected source is valid Unlocked when the selected source is not valid or ...

Page 25: ...rter o Network Mask Corresponds to the current network mask of the converter o Gateway Address Corresponds to the current gateway settings of the converter o DNS Address Corresponds to the current DNS settings of the converter o NDI Discovery Server Corresponds to the current configured NDI Discovery server o NDI Extra IPs Corresponds to the list of the configured extra IP Figure 14 OVERVIEW part ...

Page 26: ...re 15 OVERVIEW part 2 webpage selected source has a valid format Using the HDMI web page the user can check the detected display properties and capabilities If no HDMI display is connected or detected the display properties fields are empty ...

Page 27: ... frames DELTA neo N2H Supported video formats 1920x1200p 60Hz 16 10 1920x1200p 59 94Hz 16 10 1920 x 1080p 60Hz 16 9 1920 x 1080i 60Hz 16 9 1920 x 1080p 59 94Hz 16 9 1920 x 1080i 59 94Hz 16 9 1920 x 1080p 50Hz 16 9 1920 x 1080i 50Hz 16 9 1920 x 1080p 30Hz 16 9 1920 x 1080p 29 97Hz 16 9 1920 x 1080p 25Hz 16 9 1920 x 1080p 24Hz 16 9 1920 x 1080p 23 976Hz 16 9 1680x1050p 60Hz 16 10 1680x1050p 59 94Hz ...

Page 28: ...4 3 formats can be streamed with a fractional clock but DELTA neo outputs them with an integer clock 8 2 AUDIO Multi channel audio is supported for 44 1khz and 48kHz If the audio sample rate of the source is not supported the converter display only the video 8 3 ALPHA When Alpha is supported e g SHQ7 encoding format the Show Alpha option is visible and allows the user to switch between Alpha outpu...

Page 29: ...mware lower than 2 0 In case of firmware bricked or forgotten password the user can perform a complete factory reset by pressing the converter button during the whole booting sequence When running this failsafe firmware version 1 3 0 the user can make a system firmware update see Firmware update to set DELTA neo N2H to the latest firmware versions 9 3 FAILSAFE MODE This function is only available ...

Page 30: ...w firmware By setting the default DELTA neo password By selecting an archive having a version number greater or equal than the 2 0 The upgrade file name must be formatted as n2h_upgrade_archive_ tar gz and the password must be correct to allow firmware upgrade Figure 18 FAILSAFE webpage invalid password ...

Page 31: ...e loaded Once a correct file is loaded the update process begins displaying a Update in progress splash screen No manual reboot is needed The user must wait that the splash screen logo or an NDI stream is displayed to know the update procedure is finished This procedure can take several minutes about 5 minutes ...

Page 32: ...de operation set DELTA neo N2H system state in Failsafe mode ready for firmware 2 Y upgrade The failsafe mode enables the installation of a firmware 2 Y 10 1 2 PROCEDURE In the ADMIN web page the user can select an update archive named n2h_upgrade_archive_v1 x_to_bootloader 2 0 tar gz and send it to the DELTA neo N2H by clicking the Update button Figure 21 ADMIN webpage Upgrade to Bootloader v2 On...

Page 33: ...Figure 22 Update in Progress Splash Screen At the end of this process a Failsafe splash screen is displayed and the Failsafe mode web interface is accessible through the web address of the DELTA neo N2H Figure 23 Failsafe Splash Screen ...

Page 34: ...rom version 2 X to version 2 Y where Y is greater than X No downgrade from version 2 to 1 is possible and no direct update from version 1 to 2 is possible To do that please refer to the Bootloader V2 0 section 10 2 2 PROCEDURE In the ADMIN web page the user can select an update archive n2h_upgrade_archive_ tar gz file and send it to DELTA neo N2H by clicking on the Update button ...

Page 35: ... file is loaded the update process begins displaying Update in progress splash screen and no manual reboot is needed The user must wait that the splash screen logo or an NDI stream is displayed to know the update procedure is finished This procedure can take several minutes about 5 minutes ...

Page 36: ...help save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling Please contact your local authority for further details of your nearest designated collection point Penalties may be applicable for incorrect disposal of this waste under your national legislation For professional users in the Eur...

Page 37: ...DELTA neo N2H User Manual Page 30 11 2 CHINA ROHS HAZARDOUS SUBSTANCE TABLE DELTA neo N2H 有害物质名称和浓度表 DELTA neo N2H Table of hazardous substances name and concentration ...

Page 38: ... is not detected i e its webpages are not accessible the user may want to 1 Check its Ethernet cable connection 2 Check in case of a local network that the right packages services are installed on its machine as described in Local network 3 The user might want to check if his DELTA neo N2H is listed in the mDNS devices Run the command dns sd exe B _http _tcp to list mDNS devices The ones to look f...

Page 39: ...t a little more 12 8 STREAM NOT REPRODUCED ON THE MONITOR A source is selected in the web interface but it is not correctly reproduced on the monitor 1 The monitor doesn t supports the format of the selected source Verify that the monitor is compliant with the source format 2 The format of the source is not supported by the converter Verify that the source format is supported by the converter see ...

Page 40: ...DELTA neo N2H User Manual Page 33 13 CONTACT SUPPORT See DELTACAST support online ...

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