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XPS 27

Service Manual

Computer Model: XPS 7760
Regulatory Model: W13C
Regulatory Type: W13C001

Summary of Contents for XPS 27

Page 1: ...XPS 27 Service Manual Computer Model XPS 7760 Regulatory Model W13C Regulatory Type W13C001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2016 11 Rev A00 ...

Page 3: ...7 Inside view of your computer touch screen 17 Inside view of your computer non touch screen 19 System Board Components 20 Removing the USB dongle bay cover 22 Procedure 22 Replacing the USB dongle bay cover 23 Procedure 23 Removing the back cover 24 Prerequisites 24 Procedure touch screen 24 Procedure non touch screen 26 Replacing the back cover 28 Procedure 28 Post requisites 28 3 ...

Page 4: ...e 32 Prerequisites 32 Procedure 32 Replacing the hard drive 35 Procedure 35 Post requisites 35 Removing the system board shield 36 Prerequisites 36 Procedure 36 Replacing the system board shield 38 Procedure 38 Post requisites 38 Removing the memory fan 39 Prerequisites 39 Procedure 39 Replacing the memory fan 41 Procedure 41 Post requisites 41 4 ...

Page 5: ...r 45 Prerequisites 45 Procedure 45 Replacing the processor 47 Procedure 47 Post requisites 48 Removing the coin cell battery 49 Prerequisites 49 Procedure 50 Replacing the coin cell battery 51 Procedure 51 Post requisites 51 Removing the solid state drive 52 Prerequisites 52 Procedure 52 Replacing the solid state drive 54 Procedure 54 Post requisites 54 5 ...

Page 6: ...d 59 Prerequisites 59 Procedure 59 Replacing the stand 61 Procedure 61 Post requisites 61 Removing the chassis fan 62 Prerequisites 62 Procedure 62 Replacing the chassis fan 65 Procedure 65 Post requisites 65 Removing the power supply unit 66 Prerequisites 66 Procedure 66 Replacing the power supply unit 69 Procedure 69 Post requisites 69 6 ...

Page 7: ...n board 74 Prerequisites 74 Procedure 74 Replacing the display built in self test button board 76 Procedure 76 Post requisites 76 Removing the microphones 77 Prerequisites 77 Procedure 77 Replacing the microphones 79 Procedure 79 Post requisites 79 Removing the I O panel 80 Prerequisites 80 Procedure 80 Replacing the I O panel 82 Procedure 82 Post requisites 82 7 ...

Page 8: ...d 87 Prerequisites 87 Procedure 88 Replacing the diagnostic light and button board 91 Procedure 91 Post requisites 91 Removing the hard drive cage 92 Prerequisites 92 Procedure 92 Replacing the hard drive cage 95 Procedure 95 Post requisites 95 Removing the converter board 96 Prerequisites 96 Procedure 96 Replacing the converter board 99 Procedure 99 Post requisites 99 8 ...

Page 9: ...Prerequisites 103 Procedure 103 Replacing the power button board 105 Procedure 105 Post requisites 105 Removing the media card reader 106 Prerequisites 106 Procedure 106 Replacing the media card reader 108 Procedure 108 Post requisites 108 Removing the camera 109 Prerequisites 109 Procedure 109 Replacing the camera 111 Procedure 111 Post requisites 111 9 ...

Page 10: ...8 Prerequisites 118 Procedure 119 Replacing the display assembly 120 Procedure 120 Post requisites 120 Removing the middle frame 122 Prerequisites 122 Procedure 123 Replacing the middle frame 125 Procedure 125 Post requisites 125 Removing the speaker bezel 127 Prerequisites 127 Procedure 128 Replacing the speaker bezel 129 Procedure 129 Post requisites 129 10 ...

Page 11: ...38 BIOS Overview 138 Entering BIOS setup program 138 Clearing forgotten passwords 139 Prerequisites 139 Procedure 139 Post requisites 140 Clearing CMOS Settings 140 Prerequisites 141 Procedure 141 Post requisites 142 Flashing the BIOS 143 System diagnostic lights 144 Getting help and contacting Dell 146 Self help resources 146 Contacting Dell 146 11 ...

Page 12: ...g system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable 6 After the computer is unplugged press and hold ...

Page 13: ...Dell is not covered by your warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm...

Page 14: ...tem board M2X3 4 Converter board Middle frame M3X4 3 Display Built in Self Test button Middle frame M2X3 2 Hard drive cage Middle frame M3X4 4 Hard drive interposer Hard drive cage M2X3 4 I O panel Middle frame M3X4 4 I O board I O board panel M3X4 1 Inner frame touch screen Middle frame M3X4 14 Inner frame non touch screen Middle frame M3X4 20 Memory fan Middle frame M3X4 4 14 ...

Page 15: ...ply unit Middle frame M3X4 5 Power button board shield Middle frame M2X3 2 Processor heat sink Middle frame M3X4 1 Stand Middle frame M4X6 6 System board shield System board M3X4 3 System board Middle frame M3X4 12 Speakers Middle frame M3X4 8 USB dongle port I O panel M3X4 3 Wireless card shield System board M2X2 5 2 Wireless card bracket System board M2X2 5 1 15 ...

Page 16: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 16 ...

Page 17: ...r computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Inside view of your computer touch screen Figure 1 Inside view of your computer 1 2 5 inch hard drive 2 hard drive cage 3 power supply unit 4 chassis fan 17 ...

Page 18: ...dle frame 9 processor heat sink 10 processor 11 memory module 12 wireless card shield 13 solid state drive M 2 14 I O board 15 speakers 2 16 memory fan 17 I O panel 18 camera 19 USB dongle port 20 display built in self test button board 21 power button board 18 ...

Page 19: ...cage 3 power supply unit 4 chassis fan 5 microphone module 6 system board 7 coin cell battery 8 middle frame 9 processor heat sink 10 processor 11 memory module 12 wireless card shield 13 solid state drive M 2 14 I O board 15 speakers 2 16 memory fan 17 I O panel 18 camera 19 USB dongle port 20 display built in self test button board 19 ...

Page 20: ...n cell battery connector 4 memory module slot 5 wireless card slot 6 audio cable connector 7 media card connector 8 SSD card connector M 2 9 speaker cable connector 10 converter board cable connector 11 memory fan cable connector 12 USB 3 0 ports 4 13 HDMI port 14 display port 15 power supply unit cable connector 16 network port 20 ...

Page 21: ...ype C ports 2 18 SATA card slot 19 chassis fan cable connector 20 SATA power connector 21 password clear jumper 22 CMOS clear jumper 23 side USB connector 24 touch cable connector 25 camera connector 26 display connector 21 ...

Page 22: ...omputer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure CAUTION Place the computer on a flat soft and clean surface to avoid scratching the display 1 Place the computer face down 2 Press and pull the USB dongle bay cover 22 ...

Page 23: ...e working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align the tabs on the USB dongle bay cover into the slots on the back cover and snap the USB dongle bay cover into place 23 ...

Page 24: ...side your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the USB dongle bay cover Procedure touch screen 1 Loosen the captive screws that secure the back cover to the inner frame 24 ...

Page 25: ...2 Slide the back cover towards the top of the computer and lift the back cover off the inner frame 25 ...

Page 26: ...Procedure non touch screen 1 Push the stand down 2 Loosen the captive screws that secure the back cover to the inner frame 26 ...

Page 27: ...3 Slide the back cover towards the top of the computer and lift the back cover off the inner frame 27 ...

Page 28: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the back cover with the slots on the inner frame 2 Slide the back cover towards the bottom of the computer and snap the back cover in place 3 Tighten the captive screws that secure the back cover to the inner frame Post ...

Page 29: ...king inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover Procedure 1 Using the tabs pry open the memory module shield 29 ...

Page 30: ...2 Using your fingertips spread apart the securing clips at each end of the memory module slot until the memory module pops up 3 Slide and remove the memory module from the memory module slot 30 ...

Page 31: ...atory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it 3 Slide the tabs on the memory module shield into th...

Page 32: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover Procedure 1 ...

Page 33: ...the straps on the hard drive assembly gently push and lift the hard drive assembly out of the hard drive cage 3 Pry the hard drive bracket to release the tabs on the bracket from the slots on the hard drive 33 ...

Page 34: ...4 Slide the hard drive off the hard drive bracket NOTE Note the orientation of the hard drive so that you can replace it correctly 34 ...

Page 35: ...when handling the hard drive Procedure NOTE The hard drive installed on the top slot is the primary hard drive In case there is only one hard drive install it on the top slot 1 Place the hard drive into the hard drive bracket and align the tabs on the bracket with the slots on the hard drive 2 Snap the hard drive bracket into the hard drive 3 With the straps facing up align the hard drive assembly...

Page 36: ...r computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover Procedure 1 Remove the three screws M3X4 that secure the system board shield to the middle frame 36 ...

Page 37: ...2 Lift the system board shield off the middle frame 37 ...

Page 38: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the system board shield with the screw holes on the middle frame 2 Replace the three screws M3X4 that secure the system board shield to the middle frame Post requisites 1 Replace the back cover ...

Page 39: ...ter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the system board shield Procedure 1 Remove the four screws M2X3 that secure the memory fan to the middle frame 2 Gently lift the memory fan from...

Page 40: ...3 Disconnect the memory fan cable from the system board 40 ...

Page 41: ... inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the memory fan cable to the system board 2 Align the screw holes on the memory fan with the screw holes on the system board 3 Replace the four screws M2X3 that secure the memory fan to the system board Post requisites 1 Replace the system board shie...

Page 42: ... cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the system board shield Procedure NOTE Depending on the configuration you ordered the appearance of the processor heat sink and the number of screws may di...

Page 43: ...3 Lift the processor heat sink off the system board 43 ...

Page 44: ... maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Procedure 1 Align the captive screws on the processor heat sink with the screw holes on the system board 2 In sequential order indicated on the processor heat sink tighten the captive screws that secure the processor heat sink t...

Page 45: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the system board shield 4 Remove the processor heat sink Procedure 1 Press the release lever down and then pull it outwards to release it from the securing tab 2 Extend the rel...

Page 46: ...3 Gently lift the processor and remove it from the processor socket 46 ...

Page 47: ... package In some cases the processor may ship with the thermal pad attached to it Procedure 1 Ensure that the release lever on the processor socket is fully extended in the open position CAUTION The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner on the processor socket When the processor is properly seated all four corners are aligned at the same hei...

Page 48: ...elease lever down and place it under the tab on the processor cover Post requisites 1 Replace the processor heat sink 2 Replace the system board shield 3 Replace the back cover 4 Replace the USB dongle bay cover 48 ...

Page 49: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the USB dongle bay cover 2 Remov...

Page 50: ...Procedure Using a plastic scribe gently push the tabs on the coin cell battery socket and lift the coin cell battery off it s slot on the system board 50 ...

Page 51: ...omputer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure With the positive side facing up insert the coin cell battery into the battery socket and press down the battery into place Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Replace th...

Page 52: ...more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the system board sh...

Page 53: ...2 Slide and remove the solid state drive from the solid state drive slot 53 ...

Page 54: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive into the solid state drive slot 3 Secure the solid state drive to the system board using the securin...

Page 55: ... www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the system board shield Procedure 1 Remove the antenna cables from the securing clip 2 Remove the two screws M2X2 5 that secure the wireless card shield to the system board 3 Lift the wireless card shield off the system board 4 Remove the screw M2X2 5 that secures the wireless card ...

Page 56: ...7 Slide and remove the wireless card out of the wireless card slot 56 ...

Page 57: ...rd slot 2 Route the antenna cable through the routing guide 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Wirelesscard colour scheme Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary black triangle Black 4 Press down the other end of the wir...

Page 58: ...8 Route the antenna cables through the securing clip Post requisites 1 Replace the system board shield 2 Replace the back cover 3 Replace the USB dongle bay cover 58 ...

Page 59: ...he instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover Procedure NOTE The process for removing and replacing the stand will be same for articulating stand and pedestal stand 1 Remove the six screws M4X6 that secure the s...

Page 60: ...2 Lift the stand off the computer 60 ...

Page 61: ...puter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the stand with the screw holes on the middle frame 2 Replace the six screws M4X6 that secure the stand to the middle frame Post requisites 1 Replace the back cover 2 Replace the USB dong...

Page 62: ...side your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the system board shield Procedure 1 Remove the power supply unit cable from the routing guides on the chassis ...

Page 63: ...nect the power supply unit cable from its connector on the system board 3 Disconnect the chassis fan cable from the system board 4 Remove the four screws M3X4 that secure the chassis fan to the middle frame 63 ...

Page 64: ...5 Lift the chassis fan along with its cable off the middle frame 64 ...

Page 65: ... page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the chassis fan with the screw holes on the middle frame 2 Replace the screws M3X4 that secure the chassis fan to the middle frame 3 Connect the chassis fan cable to the system board 4 Connect the power supply unit cable to its connector on the system board 5 Route the power supply unit cable through the routing guide...

Page 66: ...tices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand Procedure 1 Remove the power supply unit cable from the routing guides on the chassis fan 2 Disconnect the power supply unit cable from its connector on the system board 3 Press the securing clip to release the power supply i...

Page 67: ...5 Open the securing clips and release the cables 6 Remove the five screws M3X4 that secure the power supply unit to the middle cover 67 ...

Page 68: ...7 Lift the power supply unit with the cable off the middle cover 68 ...

Page 69: ...dure 1 Align the screw holes on the power supply unit with the screw holes on the middle cover 2 Replace the five screws M3X4 that secure the power supply unit to the middle cover 3 Route the cables through the guide and close the clip to secure the cables 4 Connect the power supply indicator cable and power supply fan cable to their respective connectors 5 Route the power supply unit cable throug...

Page 70: ... steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 70 ...

Page 71: ...Procedure 1 Remove the screws M3X4 that secure the inner frame to the middle frame NOTE Touch screen has 14 screws and non touch screen has 20 screws that secure the inner frame to the middle frame 71 ...

Page 72: ...2 Gently pry the inner frame from the sides and lift it off the middle frame 72 ...

Page 73: ...or more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the inner frame with the screw holes on the middle frame 2 Replace the screws M3X4 that secure the inner frame to the middle frame NOTE Touch screen has 14 screws and non touch screen has 20 screws that secure the inner frame to the middle frame Post requ...

Page 74: ... 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the inner frame Procedure 1 Remove the power button cable from the routing guide on the power button board shield 2 Remove the two screws M2X3 that secure the power button board shield to the middle frame 3 Lift the power button board shield off the middle frame 4 Disconnect the Display Built in Self Test button...

Page 75: ...7 Lift the Display Built in Self Test button board off the middle frame 75 ...

Page 76: ...oard with the screw holes on the middle frame 3 Replace the two screws M2X3 that secure the Display Built in Self Test button board to the middle frame 4 Route the Display Built in Self Test button cable through the routing guides 5 Connect the Display Built in Self Test button cable to the power button board 6 Place the power button board shield on the middle frame 7 Align the screw holes on the ...

Page 77: ... practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the system board shield 4 Remove the stand 5 Remove the inner frame Procedure 1 Disconnect the microphone cable from the system board and release it from the routing guides on the middle frame 2 Remove the four screws M2X2 2 that ...

Page 78: ...4 Using a plastic scribe carefully pry and lift the microphone modules 4 with the cable off the slots on the middle frame 78 ...

Page 79: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the microphone modules 4 with their slots on the middle frame 2 Route the cable through the routing guides on middle frame 3 Replace the four screws M2X2 2 that secures the microphone module to the middle frame 4 Connect the microphone cable to the system board Post requisites 1 Replace the inner fram...

Page 80: ...pliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the system board shield 5 Remove the inner frame Procedure 1 Press the securing clip to release the power button cable from its connector 2 Press the securing clip to release the diagnostic button and light cable from its connector 3 Disconnect...

Page 81: ...5 Lift the I O panel off the middle frame 6 Remove USB dongle port 7 Remove the Diagnostic light button board 81 ...

Page 82: ...regulatory_compliance Procedure 1 Replace the Diagnostic light button board 2 Replace USB dongle port 3 Connect the USB dongle cable to the system board 4 Align the screw holes on the I O board panel with the screw holes on the middle frame 5 Replace the four screws M3X4 that secure the I O panel to the middle frame and system board 6 Connect the diagnostic button and light cable 7 Connect the pow...

Page 83: ...mputer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the inner frame 5 Remove the system board shield 6 Remove the I O panel 83 ...

Page 84: ...Procedure 1 Remove the three screws M3X4 that secure the USB dongle port to the I O panel 2 Remove the USB dongle port cable from the routing guide on I O panel 84 ...

Page 85: ...3 Remove the USB dongle port from the I O panel 85 ...

Page 86: ...pliance home page at www dell com regulatory_compliance Procedure 1 Route the USB dongle port cable into the slot on I O panel 2 Route the USB dongle port cable through the routing guide on I O panel 3 Align the screw holes on the USB dongle port to the screw holes on the I O panel 4 Replace the three screws M3X4 that secure the USB dongle port to the I O panel Post requisites 1 Replace the I O pa...

Page 87: ...e your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the system board shield 5 Remove the inner frame 6 Remove the I O panel 87 ...

Page 88: ...Procedure 1 Spread apart the securing tabs to release the I O panel bracket from the I O panel 88 ...

Page 89: ...2 Lift the I O panel bracket off the I O panel 3 Remove the screw that secures the power diagnostic button and light board to the I O panel bracket 89 ...

Page 90: ...4 Lift the power diagnostic button and light board off the I O panel bracket 90 ...

Page 91: ...ce home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on power diagnostic button and light board to the screw holes on the I O panel bracket 2 Replace the screw that secure the power diagnostic button and light board to the I O panel bracket 3 Align the tabs on the I O panel bracket with the slots on the I O panel and snap the I O panel bracket in place Post requisit...

Page 92: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the hard drive 5 Remove the system board shield 6 Remove the I O panel Procedure 1 Remove the cable from the routing guide on hard drive cage 2 Open the securing clips and release the...

Page 93: ...4 Disconnect the hard drive data cables from the system board 5 Remove the four screws M3X4 that connects the hard drive cage to the middle frame 93 ...

Page 94: ...6 Lift the hard drive cage off the middle frame 7 Remove the four screws M2X3 that connects the interposer to the hard drive cage 8 Disconnect the interposer from the hard drive cage 94 ...

Page 95: ...eplace the four screws M2X3 that connects the interposer to the hard drive cage 3 Align the screw holes on the hard drive cage to the screw holes on the middle frame 4 Replace the four screws M3X4 that secure the hard drive cage to the middle frame 5 Connect the hard drive data cables and the hard drive power cable to the system board NOTE Connect the blue colored cable at the top and red colored ...

Page 96: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the system board shield 5 Remove the inner frame 6 Remove the I O panel Procedure 1 Disconnect the right backlight power cable from the converter board 2 Disco...

Page 97: ...3 Disconnect the left backlight power cable from the converter board 4 Remove the three screws M3X4 that secure the converter board to the middle frame 97 ...

Page 98: ...5 Lift the converter board off the middle frame 98 ...

Page 99: ...Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the converter board with the screw holes on the middle frame 2 Replace the three screws M3X4 that secure the converter board to the middle frame 3 Connect the converter board cable to the converter board 4 Connect the backlight power cables to the converter board Post requisites 1 Replace the I O panel ...

Page 100: ... your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the system board shield 4 Remove the stand 5 Remove the inner frame Procedure 1 Disconnect the speaker cable from the system board and release it from the routing guides on middle frame 2 Remove ...

Page 101: ...3 Lift the speakers along with the cable off the middle frame 101 ...

Page 102: ...see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the speakers with the screw holes on the middle frame 2 Replace the eight screws M3x4 that secure the speakers to the middle frame 3 Route the cable through the routing guides on middle frame and connect the speaker cable to the system board Post requisites 1 Replace the inner frame 2...

Page 103: ...es 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the inner frame Procedure NOTE Note the routing of the cable as you remove it so that you can reroute it correctly after you replace the power button board 1 Remove the two screws M2X3 that secures the power button board shield to middle frame 2 Remove the power button cable from the routing guide on the power...

Page 104: ...6 Disconnect the Display Built in Self Test button cable from the power button board 104 ...

Page 105: ...Connect the power button board cable and Display Built in Self Test button cable to the power button board 2 Align the power button board to the slot on the middle frame and place the power button board on the middle frame 3 Align the screw holes on power button board shield to the screw holes on middle frame 4 Replace the two screws M2X3 that secures the power button board shield to middle frame ...

Page 106: ... best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the inner frame 5 Remove the speakers Procedure 1 Remove two screws M2X3 that secure the media card reader shield to the middle frame 2 Lift the media card reader shield off the middle frame 3 Lift the medi...

Page 107: ...5 Disconnect the audio cable from the media card 107 ...

Page 108: ...e home page at www dell com regulatory_compliance Procedure 1 Connect the audio cable to the media card 2 Connect the media card reader cable to the media card 3 Align the media card reader to the slot on the middle frame 4 Align the screw hole on the media card reader shield to the screw hole on the middle frame 5 Replace the two screws M2X3 that secure the media card reader shield to the middle ...

Page 109: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the inner frame 5 Remove the speakers Procedure 1 Remove the two screws M2X3 that secure the camera assembly to the middle frame 2 Remove the camera cable from the routing guide on th...

Page 110: ...4 Disconnect the camera cable from the camera assembly 110 ...

Page 111: ...Compliance home page at www dell com regulatory_compliance Procedure 1 Connect the camera cable to the camera assembly 2 Turn the camera assembly and route the camera cable through the routing guide on the middle frame 3 Align the screw holes on the camera assembly with the screw holes on the middle frame 4 Replace the two screws M2X3 that secure camera assembly to the middle frame Post requisites...

Page 112: ...tem board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the ...

Page 113: ... the touch cable applicable only for systems with the touch screen option from the system board 4 Using the pull tab disconnect the media card reader cable from the system board 5 Disconnect the hard drive power cable from the system board 6 Disconnect the hard drive data cables from the system board 7 Disconnect the microphone cable from the system board 8 Disconnect the speaker cable from the sy...

Page 114: ...le from the system board 11 Disconnect the audio cable from the system board 12 Remove the screw M3X4 that secures the media card reader cable and audio cable to the system board 13 Remove the 12 screws M3X4 that secure the system board to the middle frame 114 ...

Page 115: ...14 Lift the system board off the middle frame 115 ...

Page 116: ...ake the appropriate changes again after you replace the system board Procedure 1 Align the screw holes on the system board with the screw holes on the middle frame 2 Replace the 12 screws M3X4 that secure the system board to the middle frame 3 Replace the screw M3X4 that secures the back light cable to the system board 4 Connect the audio cable media card reader cable and converter board cable to ...

Page 117: ... 5 Replace the processor 6 Replace the processor heat sink 7 Replace the I O panel 8 Replace the system board shield 9 Replace the inner frame 10 Replace the chassis fan 11 Replace the stand 12 Replace the memory modules 13 Replace the back cover 14 Replace the USB dongle bay cover 117 ...

Page 118: ...Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the memory modules 4 Remove the hard drive 5 Remove the stand 6 Remove the system board shield 7 Remove the chassis fan 8 Remove the wireless card 9 Remove the power supply unit 10 Remove the memory fan 11 Remove the inner frame 12 Remove the microphones 13 Remove the I O panel 14 Remove the processor heat sink 15 Remove the processo...

Page 119: ... cable to release it from the connector 2 Disconnect the cable from its slot on the middle frame 3 Press the tabs on the backlight cable 4 Disconnect the backlight cable from its slot on the middle frame 5 Open the latch and disconnect the display cable from its slot on the middle frame 6 Lift the display cable off the middle frame 119 ...

Page 120: ...o its slot on the middle frame 2 Connect the backlight cable to its slot on the middle frame 3 Connect the converter board cable to its slot on the middle frame Post requisites 1 Replace the display built in self test button board 2 Replace the system board 3 Replace the camera 4 Replace the media card reader 5 Replace the power button board 6 Replace the speakers 7 Replace the converter board 8 R...

Page 121: ... 18 Replace the wireless card 19 Replace the chassis fan 20 Replace the system board shield 21 Replace the stand 22 Replace the hard drive 23 Replace the memory modules 24 Replace the back cover 25 Replace the USB dongle bay cover 121 ...

Page 122: ...move the USB dongle bay cover 2 Remove the back cover 3 Remove the memory modules 4 Remove the hard drive 5 Remove the stand 6 Remove the system board shield 7 Remove the chassis fan 8 Remove the wireless card 9 Remove the power supply unit 10 Remove the memory fan 11 Remove the inner frame 12 Remove the microphones 13 Remove the I O panel 14 Remove the processor heat sink 15 Remove the processor ...

Page 123: ...cable to release it from the connector 2 Disconnect the cable from its slot on the middle frame 3 Press the tabs on the backlight cable 4 Disconnect the backlight cable from its slot on the middle frame 5 Open the latch and disconnect the display cable from its slot on the middle frame 6 Lift the display cable off the middle frame 7 Remove the 7 screws M3X4 that secures the middle frame to display...

Page 124: ...8 Remove the 6 screws M2X3 that secures the middle frame to the speaker bezel 9 Lift the middle frame off the display 124 ...

Page 125: ...isplay 2 Replace the 7 screws M3X4 that secures the middle frame to display 3 Align the screw holes on the middle frame with the screw holes on the speaker bezel 4 Replace the 6 screws M2X3 that secures the middle frame to speaker bezel 5 Open the latch and connect the display cable to its slot on the middle frame 6 Connect the backlight cable to its slot on the middle frame 7 Connect the converte...

Page 126: ... microphones 15 Replace the inner frame 16 Replace the memory fan 17 Replace the power supply unit 18 Replace the wireless card 19 Replace the chassis fan 20 Replace the system board shield 21 Replace the stand 22 Replace the hard drive 23 Replace the memory modules 24 Replace the back cover 25 Replace the USB dongle bay cover 126 ...

Page 127: ...emove the USB dongle bay cover 2 Remove the back cover 3 Remove the memory modules 4 Remove the hard drive 5 Remove the stand 6 Remove the system board shield 7 Remove the chassis fan 8 Remove the wireless card 9 Remove the power supply unit 10 Remove the memory fan 11 Remove the inner frame 12 Remove the microphones 13 Remove the I O panel 14 Remove the processor heat sink 15 Remove the processor...

Page 128: ...oard 25 Remove the Display built in self test button board 26 Remove the middle frame Procedure NOTE The following steps are applicable only for non touch systems 1 Lift the display panel 2 Pull the speaker bezel away from the display panel 128 ...

Page 129: ...E The following procedure is applicable only for non touch systems Place the speaker bezel on the display panel Post requisites 1 Replace the middle frame 2 Replace the display built in self test button board 3 Replace the system board 4 Replace the camera 5 Replace the media card reader 6 Replace the power button board 7 Replace the speakers 8 Replace the converter board 9 Replace the solid state...

Page 130: ...r supply unit 19 Replace the wireless card 20 Replace the chassis fan 21 Replace the system board shield 22 Replace the stand 23 Replace the hard drive 24 Replace the memory modules 25 Replace the back cover 26 Replace the USB dongle bay cover 130 ...

Page 131: ...emove the USB dongle bay cover 2 Remove the back cover 3 Remove the memory modules 4 Remove the hard drive 5 Remove the stand 6 Remove the system board shield 7 Remove the chassis fan 8 Remove the wireless card 9 Remove the power supply unit 10 Remove the memory fan 11 Remove the inner frame 12 Remove the microphones 13 Remove the I O panel 14 Remove the processor heat sink 15 Remove the processor...

Page 132: ...board 25 Remove the Display built in self test button board 26 Remove the middle frame Procedure NOTE The following procedure is applicable only for non touch systems After performing all the prerequisites we are left with the display panel 132 ...

Page 133: ...rking inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure NOTE The following steps are applicable only for non touch systems 1 Place the display panel on a clean and flat surface 133 ...

Page 134: ...2 Place the middle frame on the display panel 3 Replace the 6 screws M2X3 that secures the middle frame to speaker bezel 4 Replace the 7 screws M2X4 that secures the middle frame to display 134 ...

Page 135: ...5 Turn the display assembly over 135 ...

Page 136: ...wo following acceptable scenarios A portion of Mylar remains in the middle frame The whole Mylar is peeled off from the display assembly Post requisites 1 Replace the middle frame 2 Replace the display built in self test button board 3 Replace the system board 4 Replace the camera 5 Replace the media card reader 6 Replace the power button board 7 Replace the speakers 136 ...

Page 137: ...at sink 14 Replace the I O panel 15 Replace the microphones 16 Replace the inner frame 17 Replace the memory fan 18 Replace the power supply unit 19 Replace the wireless card 20 Replace the chassis fan 21 Replace the system board shield 22 Replace the stand 23 Replace the hard drive 24 Replace the memory modules 25 Replace the back cover 26 Replace the USB dongle bay cover 137 ...

Page 138: ... system configuration information Set or change a user selectable option such as the user password type of hard drive installed enabling or disabling base devices and so on Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates that the keyboard is init...

Page 139: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the USB dongle bay cover 2 Remove the back cover 3 Remove the stand 4 Remove the system board shield Procedure 1 Locate the password reset jumper on the system board NOTE For more information on the location of the jumper see System board com...

Page 140: ... cover Clearing CMOS Settings WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance ...

Page 141: ...rocedure 1 Locate the CMOS reset jumper on the system board NOTE For more information on the location of the CMOS reset jumper see System board components 2 Remove the jumper plug from the password jumper pins and connect it to the CMOS jumper pins 3 Wait for 5 seconds and replace the jumper plug to its original location 141 ...

Page 142: ...Post requisites 1 Replace the system board shield 2 Replace the stand 3 Replace the back cover 4 Replace the USB dongle bay cover 142 ...

Page 143: ...o not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update...

Page 144: ...amber along with beep codes indicating failures For example the power status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating the Recovery image is not found The following table shows different light patterns and what they indicate Table 3 System diagnostic lights Light patt...

Page 145: ...tart up if the errors or problems cannot be displayed The repetitive beep codes help the user troubleshoot problems with the computer Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use 145 ...

Page 146: ...ystem www dell com support windows Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about your operating system setting up and using your computer data backup diagnostics and so on See Me and My Dell at www dell com support manuals Contacting Dell To contact Dell for sales technical...

Page 147: ...NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 147 ...

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