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Dell XPS 15-9570 Service Manual Download Page 1

XPS 15

Service Manual

Computer Model: XPS 15-9570
Regulatory Model: P56F
Regulatory Type: P56F002

Summary of Contents for XPS 15-9570

Page 1: ...XPS 15 Service Manual Computer Model XPS 15 9570 Regulatory Model P56F Regulatory Type P56F002 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 05 Rev A00 ...

Page 3: ...5 Prerequisites 15 Procedure 15 6 Replacing the battery half length 16 Procedure 16 Post requisites 16 7 Removing the battery full length 17 Prerequisites 17 Procedure 17 8 Replacing the battery full length 18 Procedure 18 Post requisites 18 9 Removing the memory modules 19 Prerequisites 19 Procedure 19 10 Replacing the memory modules 21 Procedure 21 Post requisites 22 11 Removing the hard drive 2...

Page 4: ... 32 Procedure 32 Post requisites 32 17 Removing the speakers 33 Prerequisites 33 Procedure 33 18 Replacing the speakers 35 Procedure 35 Post requisites 35 19 Removing the wireless card 36 Prerequisites 36 Procedure 36 20 Replacing the wireless card 38 Procedure 38 Post requisites 39 21 Removing the fans 40 Prerequisites 40 Procedure 40 22 Replacing the fans 43 Procedure 43 Post requisites 43 23 Re...

Page 5: ... 54 Prerequisites 54 Procedure 54 30 Replacing the coin cell battery 56 Procedure 56 Post requisites 56 31 Removing the keyboard 57 Prerequisites 57 Procedure 57 32 Replacing the keyboard 59 Procedure 59 Post requisites 59 33 Removing the power button module 60 Prerequisites 60 Procedure 60 34 Replacing the power button module 62 Procedure 62 Post requisites 62 35 Removing the fingerprint reader d...

Page 6: ...cedure 73 42 Replacing the antenna cover 75 Procedure 75 Post requisites 75 43 Removing the antenna module 76 Prerequisites 76 Procedure 76 44 Replacing the antenna module 78 Procedure 78 Post requisites 78 45 Removing the palm rest assembly 79 Prerequisites 79 Procedure 79 46 Replacing the palm rest assembly 81 Procedure 81 Post requisites 81 47 Downloading drivers 82 Downloading the audio driver...

Page 7: ...nd setup password 94 Deleting or changing an existing system setup password 95 Clearing forgotten passwords 95 Clearing CMOS settings 95 Real Time Clock RTC battery reset 95 Flashing BIOS USB key 95 50 Troubleshooting 96 Flashing the BIOS 96 Reinstall Windows using a USB recovery drive 96 Fixing a no boot issue caused by USB boot support 96 Enhanced Pre Boot System Assessment ePSA diagnostics 97 R...

Page 8: ...de the computer replace all covers panels and screws before connecting to the electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts CAUTION You should only perform troubleshooting and repairs as authorized or directed by the Dell techn...

Page 9: ...2x3 T5 10 Base cover Palm rest assembly M2x8 2 Battery half length Palm rest assembly M2x4 4 Battery full length Palm rest assembly M2x4 7 Hard drive cage Hard drive assembly M2x4 4 Solid state drive half length System board M2x3 1 Solid state drive Solid state drive bracket M2x2 1 Solid state drive full length System board M2x3 1 Speakers Palm rest assembly M2x2 4 Fan System board M2x4 4 Heat sin...

Page 10: ...ype Quantity Screw image Keyboard Palm rest assembly M1 6x1 5 31 Display hinges Palm rest assembly M2 5x5 6 Power adapter port Palm rest assembly M2x3 1 Antenna module Display assembly M2x4 4 10 Before working inside your computer ...

Page 11: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 After working inside your computer 11 ...

Page 12: ...es see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 2 Turn the system badge over and remove the two screws M2x8 that secure the base cover to the palm rest assembly 3 Remove the 10 screws M2x3 T5 that secure the base cover to the palm rest assembly Figure 1 Removing the base cover 1 base cover 2 system badge 3 sc...

Page 13: ...Figure 2 Prying the base cover off the computer base 1 base cover Removing the base cover 13 ...

Page 14: ...r computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the base cover on the palm rest assembly and snap it into place 2 Replace the 10 screws M2x3 T5 that secure the base cover to the palm rest assembly 3 Replace the two screws M2x8 that secure the base cover to the palm rest assembly 4 Turn the system badge over a...

Page 15: ...liance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Remove the four screws M2x4 that secure the battery to the palm rest assembly 2 Disconnect the battery cable from the system board 3 Lift the battery off the palm rest assembly Figure 3 Removing the battery 1 battery cable 2 screws 4 3 battery 4 palm rest assembly 4...

Page 16: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the four screws M2x4 that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post re...

Page 17: ...compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure NOTE The hard drive is not available on systems shipped with 6 cell full length battery 1 Remove the seven screws M2x4 that secure the battery to the palm rest assembly 2 Disconnect the battery cable from the system board 3 Lift the battery off the palm rest assembly Figure 4 Removing the battery 1 palm rest as...

Page 18: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure NOTE The hard drive is not available on systems shipped with 6 cell full length battery 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the seven screws M2x4 that secure the battery to the palm rest assembly 3 Connect ...

Page 19: ... computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Procedure 1 Using your fingertips spread the securing clips apart on each end of the memory module slot until the memory module pops up 2 Slide and remo...

Page 20: ...Figure 5 Removing the memory modules 1 memory module 2 securing clips 2 3 memory module slot 20 Removing the memory modules ...

Page 21: ...ee the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle and gently press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it ...

Page 22: ...5 securing clips Post requisites 1 Replace the battery half length or the battery full length 2 Replace the base cover 22 Replacing the memory modules ...

Page 23: ...om regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length Procedure NOTE The hard drive is not available on systems shipped with 6 cell full length battery 1...

Page 24: ...nect the hard drive cable from the system board 4 Lift the hard drive assembly off the palm rest assembly Figure 8 Disconnecting the hard drive cable from the system board 1 pull tab 2 hard drive cable 3 hard drive assembly 5 Disconnect the hard drive interposer from the hard drive assembly 24 Removing the hard drive ...

Page 25: ...terposer from the hard drive assembly 1 hard drive assembly 2 hard drive interposer 6 Remove the hard drive covers away from the hard drive Figure 10 Removing the hard drive cover 1 hard drive covers 2 2 hard drive Removing the hard drive 25 ...

Page 26: ...hard drive Topics Procedure Post requisites Procedure NOTE The hard drive is not available on systems shipped with 6 cell full length battery 1 Replace the hard drive covers on the hard drive 2 Connect the hard drive interposer to the hard drive assembly 3 Place the hard drive assembly on the palm rest assembly 4 Connect the hard drive cable to the system board 5 Align the screw holes on the hard ...

Page 27: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Procedure 1 Remove the screw M2x3 that secures the solid state drive assembly to the system board 2 Lift and slide the solid state drive assembly from the system board Figure 11 Re...

Page 28: ...e the screw M2x2 that secures the solid state drive to the solid state drive bracket Figure 12 Removing the solid state drive bracket 1 solid state drive bracket 2 screw 3 solid state drive 4 Lift the solid state drive off the solid state drive bracket 28 Removing the solid state drive half length ...

Page 29: ... Align the screw hole on the solid state drive bracket with the screw hole on the solid state drive 2 Replace the screw M2x2 that secures the solid state drive to the solid state drive bracket 3 Align the notches on the solid state drive assembly with the tabs in the solid state drive slot 4 Slide the solid state drive assembly at an angle into the solid state drive slot 5 Press the other end of t...

Page 30: ...or more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Procedure 1 Remove the screw M2x3 that secures the solid state drive to the system board 2 Lift and slide the solid state drive assembly from the system board Figu...

Page 31: ...olid state drive slot 4 solid state drive 3 Peel the thermal pad off the solid state drive Figure 14 Removing the thermal pad 1 thermal pad 2 solid state drive Removing the solid state drive full length 31 ...

Page 32: ...ee the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Adhere the thermal pad to the solid state drive 2 Slide the solid state drive assembly at an angle into the solid state drive slot 3 Press the other end of the solid state drive down and replace the screw M2x3 that secures the solid state drive to the system board Post requisit...

Page 33: ...latory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Procedure 1 Disconnect the speaker cable from the audio daughter board 2 Note the speaker cable routing and remove the cable from the routing guides 3 Remove the four screws M2x2 that secure the speakers t...

Page 34: ...Figure 15 Removing the speakers 1 speaker cable 2 screws 4 3 speakers 2 4 palm rest assembly 34 Removing the speakers ...

Page 35: ...atory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Using the alignment posts place the speakers on the palm rest assembly 2 Replace the four screws M2x2 that secure the speakers to the palm rest assembly 3 Route the speaker cables through the routing guides on the palm rest assembly 4 Connect the speaker cable to the audio daughter board P...

Page 36: ...page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Procedure 1 Loosen the captive screw that secures the wireless card bracket to the wireless card 2 Lift the wireless card bracket off the wireless card 3 Disconnect the antenna cables from the wireless card 4 Slide and remove th...

Page 37: ...3 wireless card 4 antenna cables 2 Removing the wireless card 37 ...

Page 38: ...ireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot and slide the card into the slot 2 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable col...

Page 39: ...e wireless card 1 wireless card 2 antenna cables 2 3 captive screw 4 wireless card bracket Post requisites 1 Replace the battery half length or the battery full length 2 Replace the base cover Replacing the wireless card 39 ...

Page 40: ...the base cover 2 Remove the battery half length or the battery full length Procedure 1 Remove the two screws M2x4 that secure the right fan to the system board assembly 2 Disconnect the touch screen cable optional from the system board assembly NOTE The touch screen cable is available only on laptop configurations with touch displays 3 Peel off the tape that secures the touch screen cable optional...

Page 41: ...ure 19 Removing the display cable bracket 1 display cable bracket 2 screws 2 8 Disconnect the display cable from the system board assembly 9 Note the routing of the display cable and remove the cable from the routing guides on the left fan 10 Peel off the tape that secures the display cable to the system board assembly 11 Disconnect the left fan cable JFAN1 from the system board assembly Removing ...

Page 42: ... M2x4 that secures the left fan to the palm rest assembly 13 Lift the left fan off the palm rest assembly Figure 20 Removing the left fan 1 routing guides 2 display cable 3 fan cable JFAN1 4 left fan 42 Removing the fans ...

Page 43: ...res the display cable to the system board assembly 5 Route the display cable through the routing guides on the left fan 6 Connect the display cable to the system board assembly 7 Replace the two screws M2x4 that secure the display cable bracket to the system board assembly 8 Align and place the right fan on the palm rest assembly 9 Connect the right fan cable JFAN2 cable to the system board assemb...

Page 44: ...rmal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Proce...

Page 45: ...Figure 21 Removing the heat sink 1 heat sink 2 screws 5 Removing the heat sink 45 ...

Page 46: ...he heat sink can damage the system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Topics Procedure Post requisites Procedure 1 Align the screw holes on the heat sink with the screw holes on the system board 2 Replace the five screws M2x3 that secure the heat sink to the system ...

Page 47: ...ocedure Prerequisites NOTE Remove the SD card before removing the system board to avoid damage to the SD card 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the solid state drive half length or the solid state drive full length 6 Remove the fans 7 Remove ...

Page 48: ...uch screen cable optional 9 tape 7 Remove the four screws M2x4 that secure the system board assembly to the palm rest assembly 8 Lift the system board assembly off the palm rest assembly CAUTION Hold the system board assembly at the center The circuitry on the sides is fragile and can be easily damaged if the system board is held at the sides 48 Removing the system board assembly ...

Page 49: ...Figure 23 Removing the system board 1 system board assembly 2 screws 4 3 palm rest assembly Removing the system board assembly 49 ...

Page 50: ...assembly with the screw holes on the palm rest assembly 2 Replace the four screws M2x4 that secure the system board assembly to the palm rest assembly 3 Adhere the tape and then connect the touch screen cable to the system board assembly if applicable 4 Adhere the tape that secures the touch screen cable to the system board assembly if applicable 5 Slide the fingerprint reader cable optional into ...

Page 51: ...pics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the solid state drive half length or the solid state drive full length 6 Remove the fans 7 Remove the heat sink 8 Remove the memory modules 9 Remove the system board...

Page 52: ...Figure 24 Removing the audio daughter board 1 screws 2 2 audio daughter board 52 Removing the audio daughter board ...

Page 53: ...rocedure 1 Align the connector on the audio daughter board with the connector on the system board and snap it into place 2 Replace the two screws M2x3 that secures the audio daughter board to the system board Post requisites 1 Replace the system board assembly 2 Replace the memory modules 3 Replace the heat sink 4 Replace the fans 5 Replace the solid state drive half length or the solid state driv...

Page 54: ...you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the solid state drive half length or the solid state drive full length 6 Remove th...

Page 55: ...Figure 25 Removing the coin cell battery 1 coin cell battery 2 coin cell battery cable 3 system board Removing the coin cell battery 55 ...

Page 56: ...ics Procedure Post requisites Procedure 1 Adhere the coin cell battery to the system board 2 Connect the coin cell battery cable to the system board 3 Turn the system board over Post requisites 1 Replace the system board assembly 2 Replace the memory modules 3 Replace the heat sink 4 Replace the fans 5 Replace the solid state drive half length or the solid state drive full length 6 Follow the proc...

Page 57: ...1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Follow the procedure from step 1 to step 4 in Removing the hard drive 4 Remove the system board assembly Procedure 1 Peel off the fingerprint reader cable from the palm rest assembly 2 Peel off the Mylar that secures the keyboard to the palm rest assembly Figure 26 Peeling the Mylar 1 fingerprint reader cable 2 t...

Page 58: ...rd backlight cable 1 Mylar 2 keyboard cable 3 latches 2 4 keyboard backlight cable 5 Remove the 31 screws M1 6x1 5 that secure the keyboard to the palm rest assembly 6 Lift the keyboard off the palm rest assembly Figure 28 Removing the screws from the keyboard 1 screws 31 2 keyboard 3 palm rest assembly 58 Removing the keyboard ...

Page 59: ...ith the screw holes on the palm rest assembly 3 Replace the 31 screws M1 6x1 5 that secure the keyboard to the palm rest assembly 4 Adhere the Mylar that secures the keyboard to the palm rest assembly 5 Connect the keyboard cable and keyboard backlight cable to the keyboard controls board and close the latch to secure the cable 6 Adhere the Mylar that secures the keyboard to the palm rest assembly...

Page 60: ...s NOTE The fingerprint reader is available depending on the configuration ordered 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the memory modules 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the solid state drive half length or the solid state drive full length 6 Remove the wireless card 7 Remove the heat sink 8 Re...

Page 61: ...Removing the power button module 61 ...

Page 62: ...place the power button module on the palm rest assembly 2 Replace the two screws M1 6x3 that secure the power button module to the palm rest assembly Post requisites NOTE The fingerprint reader is available depending on the configuration ordered 1 Replace the system board assembly 2 Replace the fans 3 Replace the heat sink 4 Replace the wireless card 5 Replace the solid state drive half length or ...

Page 63: ...ttery full length 3 Remove the memory modules 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the solid state drive half length or the solid state drive full length 6 Remove the wireless card 7 Remove the heat sink 8 Remove the fans 9 Remove the system board assembly Procedure 1 Peel the fingerprint reader cable optional from the palm rest assembly 2 Peel the tape ...

Page 64: ...1 screw 2 tape 3 fingerprint reader board optional 4 fingerprint reader cable optional 5 power button module 64 Removing the fingerprint reader daughter board optional ...

Page 65: ...dule to the palm rest assembly 3 Replace the screw M1 6x1 5 that secures the fingerprint reader board optional to the palm rest assembly 4 Adhere the tape that secures the power button module to the palm rest assembly 5 Adhere the fingerprint reader daughter board cable optional to the palm rest assembly Post requisites NOTE The fingerprint reader is available depending on the configuration ordere...

Page 66: ...y half length or the battery full length 3 Remove the wireless card Procedure NOTE The touch screen cable is available only on laptop configurations with touch displays 1 Remove the two screws M2x2 that secure the display cable bracket to the system board 2 Disconnect the display cable from the system board 3 Note the cable routing and remove the display cable from the routing guides on the left f...

Page 67: ... 7 Turn the computer over and open the display at an angle of 90 degrees 8 Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges 9 Remove the six screws M2 5x5 that secure the display hinges to the palm rest assembly 10 Carefully lift the display assembly from the palm rest assembly Removing the display assembly 67 ...

Page 68: ...isplay hinges to palm rest assembly 1 palm rest assembly 2 screws 6 3 display hinges 2 4 display assembly 11 Carefully place the display assembly on a clean flat surface Figure 31 Display assembly 1 display assembly 68 Removing the display assembly ...

Page 69: ...est assembly with the screw holes on the display hinges 3 Replace the six screws M2 5x5 that secure the display assembly to the palm rest assembly 4 Turn the computer over and open the display at an angle of 90 degrees 5 Adhere the tape that secures the touch screen cable to the system board if applicable 6 Adhere the tape and connect the touch screen cable to the system board if applicable 7 Adhe...

Page 70: ... home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the display assembly Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw M2x3 that secures the power adapter port to the palm rest assembly 3 Lift the power adapter port al...

Page 71: ...3 power adapter port cable Removing the power adapter port 71 ...

Page 72: ...age at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Place the power adapter port into the slot on the palm rest assembly 2 Route the power adapter port cable through its routing guides on the palm rest assembly 3 Replace the screw M2x3 that secures the power adapter port to the palm rest assembly 4 Connect the power adapter port cable to the system board Post req...

Page 73: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card 4 Remove the display assembly Procedure 1 Carefully turn the display hinges at an angle Figure 33 Turning the display hinge 1 display assembly 2 disp...

Page 74: ...Figure 34 Removing the antenna cover 1 display assembly 2 antenna cover 74 Removing the antenna cover ...

Page 75: ...latory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the antenna cover on the antenna module with the flat surface of the cover facing away from the display assembly 2 Replace the antenna cover and slide it to snap into place 3 Turn the display hinges to the normal position Post requisites 1 Replace the display assembly 2 Replace the ...

Page 76: ...at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites NOTE These instructions are applicable only for laptops with a non touchscreen display 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card 4 Remove the display assembly 5 Remove the antenna cover Procedure 1 Peel the tape to access the antenna cables 2 Remov...

Page 77: ...Figure 35 Removing the antenna module 1 tape 2 antenna cable 3 screws 4 4 antenna module 5 display assembly Removing the antenna module 77 ...

Page 78: ...iance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the antenna module with the screw holes on the display assembly 2 Replace the four screws M2x4 that secure the antenna module to the display assembly 3 Adhere the tape that secures the antenna cable Post requisites 1 Replace the antenna cover 2 Replace the display assembly 3 ...

Page 79: ...embly to avoid damage to the SD card 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the memory modules 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the solid state drive half length or the solid state drive full length 6 Remove the speakers 7 Remove the wireless card 8 Remove the fans 9 Remove the heat sink 10 Remove...

Page 80: ...Figure 36 Removing the palm rest assembly 1 palm rest assembly 80 Removing the palm rest assembly ...

Page 81: ...lace the palm rest assembly on a clean and flat surface Post requisites 1 Replace the power adapter port 2 Replace the display assembly 3 Replace the fingerprint reader daughter board 4 Replace the keyboard 5 Replace the system board assembly 6 Replace the heat sink 7 Replace the fans 8 Replace the wireless card 9 Replace the speakers 10 Replace the solid state drive half length or the solid state...

Page 82: ...changes on the system 12 The application installs all drivers and updates identified NOTE Not all files can be installed automatically Review the installation summary to identify if manual installation is necessary 13 For manual download and installation click Category 14 Click Audio in the drop down list 15 Click Download to download the audio driver for your computer 16 After the download is com...

Page 83: ...ver 1 Turn on your computer 2 Go to www dell com support 3 Enter the Service Tag of your computer and then click Submit NOTE If you do not have the Service Tag use the autodetect feature or manually browse for your computer model 4 Click Drivers downloads 5 Click the Detect Drivers button 6 Review and agree to the Terms and Conditions to use SupportAssist then click Continue 7 If necessary your co...

Page 84: ... necessary 13 For manual download and installation click Category 14 Click Chipset in the drop down list 15 Click Download to download the USB driver for your computer 16 After the download is complete navigate to the folder where you saved USB driver file 17 Double click the USB driver file icon and follow the instructions on screen to install the driver Table 5 USB driver before and after instal...

Page 85: ...rs button 6 Review and agree to the Terms and Conditions to use SupportAssist then click Continue 7 If necessary your computer starts to download and install SupportAssist NOTE Review on screen instructions for browser specific instructions 8 Click View Drivers for My System 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to s...

Page 86: ... you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation keys NOTE Fo...

Page 87: ... prompt indicates that the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Enabling or disabling the USB in BIOS setup program 1 Turn on or r...

Page 88: ...splays single or dual channel mode Memory Technology Displays the technology used for the memory DIMM A Size Displays the DIMM A memory size DIMM B Size Displays the DIMM B memory size Processor Information Processor Type Displays the processor type Core Count Displays the number of cores on the processor Processor ID Displays the processor identification code Current Clock Speed Displays the curr...

Page 89: ...tem Configuration SATA Operation Configure operating mode of the integrated SATA hard drive controller Drives Enable or disable various drives on board SMART Reporting Enable or disable SMART reporting during system startup USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive optical drive and USB drive Enable External USB Port E...

Page 90: ...ords when an administrator password is set Non Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages TPM 1 2 Security Enable or disable Trusted Platform Module TPM visibility to the operating system Computrace R Enable or disable the BIO...

Page 91: ... connected Auto on Time Enable to set the computer to turn on automatically every day or on a pre selected date and time This option can be configured only if the Auto On Time is set to everyday weekdays or selected days Default Disabled USB Wake Support Enable the USB devices to wake the computer from standby mode Wake on LAN Enable the LAN signal to wake the computer from standby mode NOTE This ...

Page 92: ...ct I O Specify whether a Virtual Machine Monitor can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I O Table 15 System setup options Wireless menu Wireless Wireless Switch Determine which wireless devices can be controlled by the wireless switch Wireless Device Enable Enable or disable internal wireless devices Table 16 System setup options Mai...

Page 93: ...n Auto OS Recovery Threshold Control the automatic boot flow for the SupportAssist System Resolution console and for the Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the event of certain system errors System setup 93 ...

Page 94: ...al Time Clock RTC battery reset Flashing BIOS USB key Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set To enter the system setup press F2 immediately after a power on or re boot 1 In the System BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Password and create a passw...

Page 95: ...omputer reboot Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords see www dell com contactdell Clearing CMOS settings 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the coin cell battery 4 Wait for one minute 5 Replace the coin cell battery 6 Replace the battery half length or the battery full length 7 Replace ...

Page 96: ... before beginning this task NOTE Before reinstalling Windows ensure your computer has more than 2 GB of memory and more than 32 GB of storage space NOTE This process may take up to an hour to complete and your computer will restart during the recovery process 1 Connect the USB recovery drive to your computer 2 Restart your computer 3 Press F12 after the Dell logo is displayed on the screen to acce...

Page 97: ...provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed For more information see Dell EPSA Dia...

Page 98: ...M failure 2 3 No memory or RAM detected 2 4 Memory or RAM failure 2 5 Invalid memory installed 2 6 System board or chipset error 2 7 LCD failure 3 1 CMOS battery failure 3 2 PCI video card failure 3 3 Recovery image not found 3 4 Recovery image found but invalid The computer may emit a series of beeps during start up if the errors or problems cannot be displayed The repetitive beep codes help the ...

Page 99: ...ure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Troubleshooting 99 ...

Page 100: ...elated articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following Select...

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