XPS 13 Plus 9320 / XPS 9320
Service Manual
Regulatory Model: P151GRegulatory Type: P151G001March 2022Rev. A00
Page 1: ...XPS 13 Plus 9320 XPS 9320 Service Manual Regulatory Model P151G Regulatory Type P151G001 March 2022 Rev A00 ...
Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...
Page 3: ...ery 18 Solid state drive 21 Removing the M 2 2230 solid state drive 21 Installing the M 2 2230 solid state drive 22 Removing the M 2 2280 solid state drive 23 Installing the M 2 2280 solid state drive 24 Fans 25 Removing the fans 25 Installing the fans 27 Heat sink 28 Removing the heat sink 28 Installing the heat sink 29 Display assembly 29 Removing the display assembly 29 Installing the display a...
Page 4: ... using the USB drive in Windows 62 Updating the BIOS from the F12 One Time boot menu 63 Chapter 5 Troubleshooting 64 Handling swollen Lithium ion batteries 64 Locate the Service Tag or Express Service Code of your Dell computer 64 System diagnostic lights 65 SupportAssist diagnostics 65 Built in self test BIST 66 System board built in self test M BIST 66 Display panel power rail built in self test...
Page 5: ...ng inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by its connector or its pull tab not the cable itself Some cables have connectors with locking tabs o...
Page 6: ...the system and all attached peripherals Disconnect the system and all attached peripherals from AC power Disconnect all network cables telephone and telecommunications lines from the system Use an ESD field service kit when working inside any to avoid electrostatic discharge ESD damage After removing any system component carefully place the removed component on an anti static mat Wear shoes with n...
Page 7: ...atic mat your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being worked on Once deployed properly service parts can be removed from the ESD bag and placed directly on the mat ESD sensitive items are safe in your hand on the ESD mat in the system or inside a bag Wrist Strap and Bonding Wire The wrist strap and bonding wire can be...
Page 8: ...d protective anti static mat at all times when servicing Dell products In addition it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti static bags for transporting sensitive components Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to De...
Page 9: ...ored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2x3 Torx 5 6 Battery Palm rest and keyboard assembly M1 6x2...
Page 10: ... 6x3 4 System board Palm rest and keyboard assembly M1 6x2 3 7 Power button with fingerprint reader Palm rest and keyboard assembly M1 4x2 4 Keyboard Palm rest and keyboard assembly M1 4x1 2 17 Keyboard Palm rest and keyboard assembly M1 6x2 7 Major components of XPS 13 Plus 9320 The following image shows the major components of XPS 13 Plus 9320 10 Removing and installing components ...
Page 11: ...bracket 5 M 2 solid state drive shield 6 Solid state drive 7 Battery 8 Palm rest and keyboard assembly 9 Display assembly 10 Power button 11 Battery connector cover 12 Wireless module bracket 13 Keyboard 14 Right fan 15 Left fan Removing and installing components 11 ...
Page 12: ...les representative for purchase options Base cover Removing the base cover Prerequisites 1 Follow the procedure in Before working inside your computer NOTE Ensure that your computer is in Service Mode For more information see Step 6 in Before working inside your computer About this task The following image s indicate the location of the base cover and provides a visual representation of the remova...
Page 13: ...bly NOTE A Torx 5 T5 screwdriver is necessary to remove the six screws M2x3 Torx 5 2 Place your thumbs and fingers into the recess at the top edge of the base cover 3 Use both thumbs to pry the base cover in order to release it from the palm rest and keyboard assembly Removing and installing components 13 ...
Page 14: ...he base cover off the palm rest and keyboard assembly Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the base cover and provides a visual representation of the installation procedure 14 Removing and installing components ...
Page 15: ...mputer Battery Lithium ion battery precautions CAUTION Exercise caution when handling Lithium ion batteries Discharge the battery completely before removing it Disconnect the AC power adapter from the system and operate the computer solely on battery power the battery is fully discharged when the computer no longer turns on when the power button is pressed Do not crush drop mutilate or penetrate t...
Page 16: ... dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell partners and resellers Swollen batteries should not be used and should be replaced and disposed properly For guidelines on how to handle and replace swollen Lithium ion batteries see Handling swollen Lithium ion batteries Removing the battery Prerequisites 1 Follow the procedure in Before working inside yo...
Page 17: ...e battery to the palm rest and keyboard assembly 5 Use the pull tab to lift the battery slightly from its top edge This action releases the battery from the two hooks that are located near the bottom edge of the palm rest and keyboard assembly CAUTION Do not lift the battery at more than an angle of 30 degrees to avoid damage to the battery and the palm rest and keyboard assembly 6 Slide the batte...
Page 18: ...component remove the existing component before performing the installation process About this task The following image s indicate the location of the battery and provides a visual representation of the installation procedure 18 Removing and installing components ...
Page 19: ...w holes on the battery with the screw holes on the palm rest and keyboard assembly as well 2 Lower the battery to the palm rest and keyboard assembly until it fits into the battery section of the palm rest and keyboard assembly 3 Replace the six screws M1 6x2 5 that secure the battery to the palm rest and keyboard assembly Removing and installing components 19 ...
Page 20: ...y connector bracket over the battery connector on the system board 6 Slide the hook at the end of the battery connector bracket under the system board Ensure the hook fits into the underside of the system board 7 Tighten the captive screw on the bracket to the system board and ensure stud on the system board fits into its opening on the battery connector bracket 20 Removing and installing componen...
Page 21: ...emove the base cover About this task NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive NOTE This procedure applies only to computers shipped with an M 2 2230 solid state drive The following image s indicate the location of the M 2 2230 solid state drive and provides a visual representation of the removal procedure R...
Page 22: ...e out of the solid state drive slot Installing the M 2 2230 solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the M 2 2230 solid state drive and provides a visual representation of the installation procedure 22 Removing and installing components ...
Page 23: ...ocedure in After working inside your computer Removing the M 2 2280 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive NOTE This procedure applies only to computers shipped with an M 2...
Page 24: ... Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task NOTE Depending on the configuration ordered your computer may support an M 2 2230 solid state drive or an M 2 2280 solid state drive NOTE This procedure applies only to computers shipped with an M 2 2230 solid state drive The following image s indicate the locati...
Page 25: ...he screw M2x3 that secures the M 2 solid state drive shield to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working inside your computer Fans Removing the fans Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover About this task The following image s indicate the location of the fans and provides a visual repres...
Page 26: ...hat secure the right fan to the system board 3 Lift the right fan off the system board 4 Lift the latch of left fan cable connector use the pull tab of the left fan cable to disconnect it from the system board 5 Remove the two screws M1 6x2 5 that secure the left fan to the system board 6 Lift the left fan off the system board 26 Removing and installing components ...
Page 27: ...re performing the installation process About this task The following image s indicate the location of the fans and provides a visual representation of the installation procedure Steps 1 Align the screw holes of the right fan with the screw holes of the system board Removing and installing components 27 ...
Page 28: ... Before working inside your computer 2 Remove the base cover About this task CAUTION The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it NOTE For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease The following ...
Page 29: ... The following image s indicate the location of the heat sink and provides a visual representation of the installation procedure Steps 1 Align the screw holes of the heat sink with the screw holes of the system board 2 In sequential order 1 2 3 4 tighten the four captive screws that secure the heat sink to the system board Next steps 1 Install the base cover 2 Follow the procedure in After working...
Page 30: ...lay assembly cable bracket off the system board 3 Disconnect the camera cable and the display cable from the system board 4 Remove the three screws M1 6x2 5 that secure the camera and display assembly cables holder to the system board 5 Open the display to a 90 degree angle and place the computer at the edge of a flat table 6 Remove the three screws M1 6x2 5 that secure the camera and display asse...
Page 31: ...ssembly off the palm rest and keyboard assembly 10 After performing all the above steps you are left with display assembly Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image s indicate the location of the display assembly and provides a visual representation of t...
Page 32: ...e the three screws M2 5x5 that secure the left hinge to the palm rest and keyboard assembly 6 Replace the three screws M2 5x5 that secure the right hinge to the palm rest and keyboard assembly 7 Close the display assembly turn the computer over and place it on the flat surface 8 Slide the camera and display assembly cables holder back to the system board 9 Replace three screws M1 6x2 5 that secure...
Page 33: ...the heat sink About this task The following image indicates the connectors and component s on your system board Figure 1 System board connectors 1 Wireless card 2 Camera assembly cable connector 3 Display assembly cable connector 4 Capacitive touch panel cable connector 5 Left speaker cable connector 6 Left fan cable connector 7 Haptic module cable connector 8 M 2 solid state drive slot 9 Battery ...
Page 34: ...34 Removing and installing components ...
Page 35: ...the left speaker cable 9 Lift the latch of the haptic module cable connector and use the pull tab of the cable to disconnect the haptic module cable 10 Lift the latch of the keyboard control board connector and use the pull tab of the cable to disconnect the keyboard control board cable 11 Use the pull tab to disconnect the right speaker cable 12 Lift the latch of the power button connector and us...
Page 36: ... assembly cable connector 4 Capacitive touch panel cable connector 5 Left speaker cable connector 6 Left fan cable connector 7 Haptic module cable connector 8 M 2 solid state drive slot 9 Battery cable connector 10 Keyboard daughterboard cable connector 11 Right fan cable connector 12 Right speaker cable connector 13 Power button and fingerprint reader cable connector The following image s indicat...
Page 37: ...Removing and installing components 37 ...
Page 38: ... keyboard control board connector 8 Connect the touchpad cable and close the latch of the touchpad connector 9 Connect the left speaker cable 10 Connect the capacitive touch panel cable and close the latch of the capacitive touch panel connector 11 Connect the camera cable and the display cable to the system board 12 Connect the wireless module cables from the wireless module 13 Replace the displa...
Page 39: ...icate the location of the power button with fingerprint reader and provides a visual representation of the removal procedure Steps 1 Open the display assembly to a 90 degree angle and place the computer on the edge of a flat surface 2 Remove the four screws M1 4x2 that secure the power button bracket to the palm rest and keyboard assembly 3 Lift the power button bracket off the palm rest and keybo...
Page 40: ...e power button cable through the opening on the palm rest and keyboard assembly 3 Place the power button with fingerprint reader on the palm rest and keyboard assembly 4 Align the screw holes of the power button with the screw holes of the power button bracket 5 Replace the four screws M1 4x2 that secure the power button bracket to the palm rest and keyboard assembly Next steps 1 Install the syste...
Page 41: ...emove the system board NOTE The system board can be removed with the following components attached heat sink fans solid state drive 5 Remove the power button with fingerprint reader About this task The following image s indicate the location of the keyboard and provides a visual representation of the removal procedure Removing and installing components 41 ...
Page 42: ...nnect the keyboard cable 5 Unthread the keyboard backlight cable and the keyboard cable through the openings of the palm rest assembly 6 Lift the keyboard off the palm rest assembly until the tabs of the keyboard are out from the openings on the palm rest assembly Installing the keyboard Prerequisites If you are replacing a component remove the existing component before performing the installation...
Page 43: ...ble through the openings of the palm rest assembly 3 Replace the seven screws M1 6x2 that secure the keyboard to the palm rest assembly 4 Replace the 17 screws M1 4x1 2 that secure the keyboard to the palm rest assembly 5 Connect the keyboard backlight cable and close the latch of the keyboard backlight connector Removing and installing components 43 ...
Page 44: ... computer Palm rest assembly Removing the palm rest assembly Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 Remove the battery 4 Remove the system board NOTE The system board can be removed with the following components attached heat sink fans solid state drive 5 Remove the power button with fingerprint reader 6 Remove the keyboard About this ...
Page 45: ...e installation process About this task NOTE The replacement palm rest assembly comes pre assembled with the following components that include the following palm rest speakers wireless antenna modules touchpad haptic module keyboard control daughterboard The following image s indicate the location of the palm rest assembly and provides a visual representation of the installation procedure Removing ...
Page 46: ...on with fingerprint reader 3 Install the system board NOTE The system board can be replaced with the following components pre attached heat sink fans solid state drive 4 Install the battery 5 Install the base cover 6 Follow the procedure in After working inside your computer 46 Removing and installing components ...
Page 47: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 Drivers and downloads 47 ...
Page 48: ...k Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 2 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the...
Page 49: ...cs The boot sequence screen also displays the option to access the System Setup screen System setup options NOTE Depending on this computer and its installed devices the items that are listed in this section may or may not be displayed Table 3 System setup options Overview menu Overview XPS 13 Plus 9320 XPS 9320 BIOS Version Displays the BIOS version number Service Tag Displays the Service Tag of ...
Page 50: ...emory Channel Mode Displays single or dual channel mode Memory Technology Displays the technology that is used for the memory DEVICES Panel Type Displays the Panel Type of the computer Video Controller Displays the integrate graphics information of the computer Video Memory Displays the video memory information of the computer Wi Fi Device Displays the Wi Fi device installed in the computer Native...
Page 51: ...rmat Changes to the date take effect immediately Time Sets the computer time in HH MM SS 24 hour format You can switch between 12 hour and 24 hour clock Changes to the time take effect immediately Camera Enable Camera Enables or disables the camera By default Enable Camera is selected NOTE The camera setup option may not be available depending on the configuration ordered Audio Enable Audio Enable...
Page 52: ...erride Allows user to use connected Type C Dell docking station to provide data stream while the external USB ports are disabled Default ON Type C Dock Audio Allows user to have audio inputs and outputs from the connected Type C Dell docking station Default ON Type C Dock LAN Enable or disable the LAN on the external ports of the connected Type C Dell docking station Default ON Miscellaneous Devic...
Page 53: ...tup options Connection menu Connection Wireless Device Enable Enable or disable internal WLAN Bluetooth devices By default WLAN is selected By default Bluetooth is selected Enable UEFI Network Stack Enable UEFI Network Stack Enables or disables UEFI Network Stack Default ON Wireless Radio Control Control WLAN radio Enables to sense the connection of the computer to a wired network and subsequently...
Page 54: ...ill not go to sleep Intel Rapid Start will be disabled automatically and the operating system power option will be blank if it was set to Sleep Lid Switch Enable Lid Switch Enables or disables the lid switch Power On Lid Open Enables the computer to power up from the off state whenever the lid is opened Default ON Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology su...
Page 55: ...fault OFF TPM State Enables or disables the TPM This is the normal operating state for the TPM when you want to use its complete array of capabilities Default Enabled SMM Security Mitigation SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections Default OFF NOTE This feature may cause compatibility issues or loss of functionality with some legacy tools and ...
Page 56: ...ypass the System Boot Password and the internal hard drive password prompts during a system restart Default Disabled Password Changes Enable Non Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for admin password Default ON Admin Setup Lockout Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Ad...
Page 57: ...n the value specified by the Auto OS Recovery Threshold setup option Default ON Dell Auto OS Recovery Threshold Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell operating system Recovery tool Default 2 Table 13 System setup options System Management menu System Management Service Tag Service Tag Displays the Service Tag of th...
Page 58: ...r the keyboard when the computer is running on battery The keyboard backlight timeout value is only effect when the backlight is enabled Default 10 seconds Device Configuration HotKey Access Device Configuration HotKey Access Configures the hotkey access of the computer Default Enabled Table 15 System setup options Pre boot Behavior menu Pre boot Behavior Adapter Warnings Enable Dock Warning Messa...
Page 59: ...ion Support Intel Virtualization Technology Enable Intel Virtualization Technology VT Enables the computer to run a virtual machine monitor VMM Default ON VT for Direct I O Enable Intel VT for Direct I O Enables the computer to perform Virtualization Technology for Direct I O VT d VT d is an Intel method that provides virtualization for memory map I O Default ON Intel Trusted Execution Technology ...
Page 60: ... Threading Technology Enable Intel Hyper Threading Technology Enabled or disabled the Intel Hyper Threading mode of the processor If enabled the Intel Hyper Threading increases the efficiency of the processor resources when multiple threads run on each core Default ON Dynamic Tuning Machine Learning Enable Dynamic Tuning Machine Learning Enabled or disabled OS capability to enhance power tuning ca...
Page 61: ...tem BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Admin Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters At least one special character _ Numbers 0 through 9 Upper case letters from A to Z Lower case letters from a to z ...
Page 62: ...ervice Tag of your computer and then click Search NOTE If you do not have the Service Tag use the SupportAssist feature to automatically identify your computer You can also use the product ID or manually browse for your computer model 3 Click Drivers Downloads Expand Find drivers 4 Select the operating system installed on your computer 5 In the Category drop down list select BIOS 6 Select the late...
Page 63: ... One Time boot menu you need the following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process fr...
Page 64: ...cks and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covere...
Page 65: ...ry or RAM Random Access Memory detected 2 4 Memory or RAM Random Access Memory failure 2 5 Invalid memory installed 2 6 System board or chipset error 2 7 Display failure 2 8 Display power failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid 3 5 Power rail failure 3 6 System BIOS Flash incomplete 3 7 Management Engine ME error SupportAssist diagn...
Page 66: ...oard to fix the issue NOTE The battery status LED will not illuminate if there is no failure present with the system board If further troubleshooting is required proceed with the applicable Guided Resolution for No Power No POST etc Display panel power rail built in self test L BIST About this task Next steps L BIST LCD Power Rail Test is an enhancement to the single LED error code diagnostics and...
Page 67: ...eds to ensure that the colors are being displayed correctly without distortion or graphical anomalies 4 The computer reboots at the end of the last solid color Outcome About this task The following table shows the outcome of running different types of BIST Table 22 BIST outcome M BIST Off No fault detected with system board Solid amber Indicates a problem with the system board Table 22 BIST outcom...
Page 68: ...tAssist and then click SupportAssist OS Recovery WiFi power cycle About this task If your computer is unable to access the Internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your com...
Page 69: ...and Precision systems from No POST No Boot No Power situations You can initiate the RTC reset on the system from a power off state only if it is connected to AC power Press and hold the power button for 25 seconds The system RTC reset occurs after you release the power button NOTE If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds the ...
Page 70: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...
