Appendix
99
What will Dell do?
During the first year of all limited warranties:
During the first year of all limited warranties, we
will repair any Dell-branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or
damaged in shipment. We will return the repaired or replacement products to you. We will pay
to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we
will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.
NOTE:
Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary
or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not
responsible for any of your confidential, proprietary or personal information; lost or corrupted
data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties:
We will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced. When
you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return the
original part to us within thirty days after we ship the replacement part to you. If we do not
receive the original part within thirty days, we will charge to your credit card the then-current
standard price for that part.
Individual Home Consumers; Home Office
and Small Business Customers:
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial
Customers; Government, Education, and
Healthcare Customers; and Value Added
Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463
Government or Education Customers, or
Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell-Branded Memory
1-888-363-5150
7T097bk1.book Page 99 Thursday, September 26, 2002 6:47 AM
