Appendix
97
Limited Warranties and Return Policy
Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day
(U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which
warranty you purchased, see the Dell invoice that accompanied your computer. The following
sections describe the limited warranties and return policy for the U.S., the limited warranties
and return policy for Canada, and the manufacturer guarantee for Latin America and the
Caribbean.
Limited Warranty Terms for Canada
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,
and pointing devices (mice).
What is not covered by this limited warranty?
This limited warranty does not cover:
•
Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, or the reloading of the
software
•
Non-Dell branded products and accessories
•
Problems that result from:
–
External causes such as accident, abuse, misuse, or problems with electrical power
–
Servicing not authorized by us
–
Usage that is not in accordance with product instructions
–
Failure to follow the product instructions or failure to perform preventive
maintenance
–
Problems caused by using accessories, parts, or components not supplied by us
•
Products with missing or altered service tags or serial numbers
•
Products for which we have not received payment
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