Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
263
Notification Settings
To configure Virtual Assist notification settings:
1 On the
Secure Virtual Assist > Settings
page, click the
Notification Settings
tab at the bottom of the
page.
2 To automatically email support technicians when a customer logs in to the Virtual Assist queue, enter the
technicians’ emails in the
Technician Email List
. Separate multiple emails with semi-colons (the ;
symbol).
3 The next three fields allow you to customize the email invitation:
• Subject of Invitation
- The email subject line.
• Support Link Text in Invitation
- Text that introduces the link to the URL for accessing Virtual
Assist.
• Invitation Message
- The body of the invitation email message.
• Default Email Address for Invitation
- The default source email.
These three fields support the following variables to customize and personalize the invitation:
•
%EXPERTNAME% - The name of the technician sending the invitation email.
•
%CUSTOMERMSG% - The disclaimer configured on the
General Settings
tab.
•
%SUPPORTLINK% - The URL for accessing Virtual Assist.
•
%ACCESSLINK% - The URL for accessing the Secure Mobile Access Virtual Office.
NOTE:
The currently configured mail server and email return address are listed at the bottom of the
Secure Virtual Assist > Settings
page. To enable technicians to receive notification emails and to email
Virtual Assist invitations to customers, a mail server must be configured on the
Log > Settings
page. An
accurate technician email address also allows blocked email notifications to the technician in
deployments where a third-party email filter might block emails sent to the customer without providing
an error to the Virtual Assist client.
