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Dell S5830DN, User Manual

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Dell S5830DN User Manual Download Page 21

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: 

If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer off, and then unplug the
power cord from the electrical outlet before continuing. If you have any other devices attached to the
printer, then turn them off as well, and unplug any cables going into the printer.

Available internal options

Note: 

Some options are available only in select printer models. For more information, contact the place

where you purchased your printer.

•

Memory card

–

DDR3 DIMM

–

Flash memory

•

Fonts

•

Firmware cards

–

Forms and Bar Code

–

PRESCRIBE

–

IPDS

•

Printer hard disk

•

Internal Solutions Ports (ISP)

Accessing the controller board

Note: 

This task requires a flat

‑

head screwdriver.

CAUTION—SHOCK HAZARD: 

If you are accessing the controller board or installing optional hardware

or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them off as well, and unplug any cables going into the printer.

1

Remove the controller board access cover.

Additional printer setup

21

Summary of Contents for S5830DN

Page 1: ...ered trademarks of Microsoft Corporation AirPrint the AirPrint logo Mac and the Mac logo are trademarks of Apple Inc Mopria the Mopria logo and the Mopria Alliance logo are registered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited Google Cloud Print is a trademark of Google Inc Other trademarks and trade names ma...

Page 2: ...pplications 17 Finding the IP address of the computer 17 Accessing the Embedded Web Server 17 Finding information about the home screen applications 17 Customizing the home screen 18 Using Background and Idle Screen 18 Setting up Forms and Favorites 18 Understanding Eco Settings 19 Setting up Remote Operator Panel 19 Exporting and importing a configuration 20 Additional printer setup 21 Installing ...

Page 3: ... 77 Printing from a flash drive 77 Supported flash drives and file types 78 Printing from a mobile device 79 Printing from a mobile device using Mopria Print Service 79 Printing from a mobile device using Google Cloud Print 79 Printing from a mobile device using AirPrint 79 Printing from a mobile device using Dell Document Hub 79 Printing confidential and other held jobs 80 Storing print jobs in the p...

Page 4: ... printer control panel 141 Estimated number of remaining pages 141 Ordering supplies 141 Storing supplies 141 Replacing supplies 142 Moving the printer 148 Managing the printer 151 Checking the virtual display 151 Modifying confidential print settings 151 Copying printer settings to other printers 151 Clearing jams 153 Avoiding jams 153 Identifying jam locations 155 Paper jam in the front cover 157...

Page 5: ...expander 169 Paper jam in the mailbox 170 Troubleshooting 172 Understanding the printer messages 172 Solving printer problems 187 Solving print problems 195 Embedded Web Server does not open 221 Contacting technical support 222 Appendix 223 Index 225 Contents 5 ...

Page 6: ...risk of electrical shock do not place or use this product near water or wet locations CAUTION POTENTIAL INJURY This product uses a laser Use of controls or adjustments or performance of procedures other than those specified in the User s Guide may result in hazardous radiation exposure This product uses a printing process that heats the print media and the heat may cause the media to release emissi...

Page 7: ...rinter before proceeding CAUTION POTENTIAL INJURY To avoid the risk of fire or electrical shock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION SHOCK HAZARD To avoid the risk of electrical shock make sure that all external connections such as Ethernet and telephone system connections are properly installed in their marked plug in ports This pr...

Page 8: ...cting and storing paper and specialty media Loading paper Configuring printer settings Viewing and printing documents and photos Setting up and using the printer software Configuring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems User s Guide and Quick Reference Guide The guides are available on the Software CD For more information go to www dell...

Page 9: ...tified drivers for your printer and installers for Dell printer software Readme files Last minute technical changes or advanced technical reference materials for experienced users or technicians Software CD Supplies and accessories for your printer Replacement cartridges www dell com printers You can purchase printer supplies online by telephone or in select retail stores Safety information for prep...

Page 10: ...sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the recommended temperatures and avoid fluctuations Ambient temperature 15 6 to 32 2 C 60 to 90 F Storage temperature 40 to 43 3 C 40 to 110 F Allow the following r...

Page 11: ...G HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using multiple input options If you purchased a printer with a similar configuration then you may need additional furniture For more information contact the place where you purchased the printer Learning about the printer 11 ...

Page 12: ... 4 bin mailbox 3 Optional 550 sheet tray 4 2100 sheet tray 5 Caster base 6 High capacity output expander Note An optional spacer can also be installed on the printer For more information go to www dell com Learning about the printer 12 ...

Page 13: ...from the computer Perform a power on reset with the main power switch Attach a device to the USB port on the printer 4 Keypad Enter numbers letters or symbols 5 Stop or Cancel button Stop all printer activity 6 Indicator light Check the status of the printer 7 USB port Connect a flash drive to the printer Note Only the front USB port supports flash drives Understanding the status of the sleep button...

Page 14: ...home screen buttons and icons to initiate an action Note Your home screen may vary depending on your home screen customization settings administrative setup and active embedded solutions Touch To 1 Change Language Change the primary language of the printer 2 Bookmarks Create organize and save a set of bookmarks URLs into a tree view of folders and file links Note The tree view does not include book...

Page 15: ...ch Held Jobs Search current held jobs Jobs by user Access print jobs saved by user Profiles and Apps Access profiles and applications Features Feature Description Attendance message alert If an attendance message affects a function then this icon appears and the red indicator light blinks Warning If an error condition occurs then this icon appears Printer IP address Example 123 123 123 123 The IP ad...

Page 16: ...own 4 Accept button Save a setting 5 Cancel button Cancel an action or a selection Return to the previous screen Touch To Return to the home screen Open a context sensitive Help dialog on the printer control panel Scroll to the left Scroll to the right Understanding the printer control panel 16 ...

Page 17: ...ing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Open a Web browser and then type the printer IP address in the address field 3 Press Enter Note If you are using a proxy server then temporarily disable it to load the Web page correctly Finding information about the home...

Page 18: ...tion Using Background and Idle Screen Icon Description The application lets you customize the background and idle screen of your printer home screen 1 From the home screen navigate to Change Background select background to use 2 Touch Setting up Forms and Favorites Note A later version of this User s Guide may contain a direct link to the Administrator s Guide of this application To check for upda...

Page 19: ...hen navigate through form categories or search for forms based on a form number name or description Understanding Eco Settings Icon Description The application lets you easily manage energy consumption noise toner and paper usage settings to help reduce the environmental impact of your printer Setting up Remote Operator Panel This application enables you to interact with the printer control panel ...

Page 20: ...ation file for one or multiple applications For one application a Navigate to Settings Apps Apps Management select an application Configure b Export or import the configuration file Notes If a JVM Out of Memory error occurs then repeat the export process until the configuration file is saved If a timeout occurs and a blank screen appears then refresh the Web browser and then click Apply For multiple app...

Page 21: ...more information contact the place where you purchased your printer Memory card DDR3 DIMM Flash memory Fonts Firmware cards Forms and Bar Code PRESCRIBE IPDS Printer hard disk Internal Solutions Ports ISP Accessing the controller board Note This task requires a flat head screwdriver CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices some...

Page 22: ...ollowing illustration to locate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer first before touching any controller board electronic component or connector Additional printer setup 22 ...

Page 23: ...ternal Solutions Port or printer hard disk connector 2 Option card connector 3 Memory card connector 5 Align the screws with the holes on the shield and then reattach the shield Additional printer setup 23 ...

Page 24: ...rinter off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electron...

Page 25: ...Potential Damage Do not touch the connection points along the edge of the card Doing so may cause damage 3 Align the notch 1 on the memory card with the ridge 2 on the connector 4 Push the memory card straight into the connector and then push the card toward the controller board wall until it clicks into place 5 Reattach the controller board shield and then the controller board access cover Additi...

Page 26: ...s going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 21 2 If an optional printer hard disk is installed then remov...

Page 27: ...hen pull it out completely 5 Align the posts of the plastic bracket with the holes on the controller board cage and then press the plastic bracket on the controller board cage until it clicks into place Make sure the cables are neatly tucked under the plastic bracket Additional printer setup 27 ...

Page 28: ... angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage 7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket Additional printer setup 28 ...

Page 29: ... 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield 10 Tighten the thumbscrew that is attached to the ISP Warning Potential Damage Do not screw it on too tightly 11 Connect the ISP solution interface cable into the receptacle of the controller board Note The plugs and receptacles are color coded Additional printer setup 29 ...

Page 30: ...then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 21 2 Unpack the opt...

Page 31: ...ire length of the connector on the card must touch and be flushed against the controller board 5 Close the controller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Adding available options in the print driver on page 41 Instal...

Page 32: ...nto the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 21 2 Unpack the printer hard disk 3 Locate the appropriate connector o...

Page 33: ... ISP and then press the printer hard disk down until the standoffs are in place Installation warning Hold only the edges of the printed circuit board assembly Do not touch or press on the center of the printer hard disk Doing so may cause damage c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP Note The plugs and receptacles are color coded Additional printe...

Page 34: ... only the edges of the printed circuit board assembly Do not touch or press on the center of the printer hard disk Doing so may cause damage Note Make sure the cables are neatly tucked under the printer hard disk 5 Insert the plug of the printer hard disk interface cable into the receptacle of the controller board Note The plugs and receptacles are color coded Additional printer setup 34 ...

Page 35: ... or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Additional printer setup 35 ...

Page 36: ...onents or connectors 1 Access the controller board For more information see Accessing the controller board on page 21 2 Unplug the printer hard disk interface cable from the controller board leaving the cable attached to the printer hard disk To unplug the cable squeeze the paddle at the plug of the interface cable to disengage the latch before pulling out the cable Additional printer setup 36 ...

Page 37: ...e the printer hard disk 5 Set aside the printer hard disk Installing hardware options Order of installation CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely Additional printer setup 37 ...

Page 38: ...aster base optional 550 sheet tray spacer or 2100 sheet tray see the setup sheet that came with the option Installing optional trays CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after settin...

Page 39: ...printer software and any optional trays are installed you may need to manually add the options in the printer driver to make them available for print jobs For more information see Adding available options in the print driver on page 41 Attaching cables CAUTION POTENTIAL INJURY Do not set up this product or make any electrical or cabling connections such as a power cord a fax feature or USB cable d...

Page 40: ...ter 3 Ethernet port Connect the printer to a network 4 USB printer port Connect the printer to a computer 5 Security slot Attach a lock that will secure the controller board 6 Printer power cord socket Connect the printer to a properly grounded electrical outlet Warning Potential Damage Do not touch the USB cable any wireless network adapter or the printer in the area shown while actively printing...

Page 41: ...n the printer IP address from the TCP IP section in the Network Ports menu Adding available options in the print driver For Windows users 1 Open the printers folder 2 Select the printer you want to update and then do the following For Windows 7 or later select Printer properties For earlier versions select Properties 3 Navigate to the Configuration tab and then select Update Now Ask Printer 4 Apply...

Page 42: ...s installed in the printer and is working properly For more information see the instruction sheet that came with the wireless network adapter An Ethernet cable is disconnected from the printer Active NIC is set to Auto To set this to Auto navigate to Network Ports Active NIC Auto Note Make sure to turn off the printer then wait for at least five seconds and then turn the printer back on 1 From the ...

Page 43: ... Web browser and then type the IP address of your access point in the address field Notes The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 4 Access the WPS settings For more information see the documentation that came with your access point 5 Enter the eight digit PI...

Page 44: ... port ISP to a printer previously configured for an Ethernet connection then disconnect the printer from the Ethernet network For Windows users 1 Open the printers folder 2 From the shortcut menu of the printer with the new ISP open the printer properties 3 Configure the port from the list 4 Update the IP address 5 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu nav...

Page 45: ... is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids network printing configuration 1 From the home screen navigate to Reports Network Setup Page 2 Check the first section of the network setup page and confirm that the status is Connected If the status is Not Connected then the LAN drop may not be active or ...

Page 46: ...largest supported Universal size is 216 x 356 mm 8 5 x 14 inches for one sided and two sided printing When printing on paper less than 210 mm 8 3 inches wide the printer may print at a reduced speed after a period of time to ensure the best print performance 1 From the home screen navigate to Paper Menu Universal Setup Units of Measure select a unit of measure 2 Touch Portrait Width or Portrait He...

Page 47: ...idth guide to the correct position for the size of the paper being loaded until it clicks into place Note Use the paper size indicators at the bottom of the tray to help position the guides Loading paper and specialty media 47 ...

Page 48: ... slide the guide to the correct position for the size of the paper being loaded Notes Lock the length guide for all paper sizes Use the paper size indicators at the bottom of the tray to help position the guides Loading paper and specialty media 48 ...

Page 49: ...raighten the edges on a level surface 5 Load the paper stack with the printable side facedown Note Make sure the paper or envelope is loaded properly There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not Loading paper and specialty media 49 ...

Page 50: ...nting If you are loading prepunched paper for use with the staple finisher then make sure the holes on the long edge of the paper are on the right side of the tray One sided printing Two sided printing Note If the holes on the long edge of the paper are on the left side of the tray then a jam may occur Loading paper and specialty media 50 ...

Page 51: ...aper into the tray Load paper as shown in the illustration If you are loading envelopes then make sure that the flap side is facing up and the envelopes are on the left side of the tray Loading paper and specialty media 51 ...

Page 52: ... Make sure the paper is below the solid line which is the maximum paper fill indicator Warning Potential Damage Overfilling the tray can cause paper jams Loading paper and specialty media 52 ...

Page 53: ...sal size paper adjust the paper guides to lightly touch the sides of the stack and then lock the length guide 7 Insert the tray 8 From the printer control panel set the paper size and paper type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Loading paper and specialty media 53 ...

Page 54: ...isk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray 2 Adjust the width and length guides Loading A5 size paper a Pull up and slide the width guide to the position for A5 Loading paper and specialty media 54 ...

Page 55: ... the position for A5 until it clicks into place c Remove the A5 length guide from its holder d Insert the A5 length guide into its designated slot Note Press the A5 length guide until it clicks into place Loading paper and specialty media 55 ...

Page 56: ... the width guide to the correct position for the size of the paper being loaded b If the A5 length guide is still attached to the length guide then remove it from its place If the A5 length guide is not attached then proceed to step d Loading paper and specialty media 56 ...

Page 57: ...Put the A5 length guide in its holder d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place Loading paper and specialty media 57 ...

Page 58: ...tional staple finisher is installed or not Without an optional staple finisher With an optional staple finisher One sided printing One sided printing Two sided printing Two sided printing If you are loading prepunched paper for use with the staple finisher then make sure the holes on the long edge of the paper are on the right side of the tray One sided printing Two sided printing Note If the holes on...

Page 59: ...r is below the maximum paper fill indicator Warning Potential Damage Overfilling the tray can cause paper jams 5 Insert the tray Note Press the paper stack down while inserting the tray Loading paper and specialty media 59 ...

Page 60: ...aper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Loading the multipurpose feeder 1 Pull down the multipurpose feeder door Note Do not load or close the multipurpose feeder while a job is printing Loading paper and specialty media 60 ...

Page 61: ...ly so that the multipurpose feeder is fully extended and open 3 Slide the width guide to the correct position for the size of the paper being loaded Note Use the paper size indicators on the bottom of tray to help position the guides Loading paper and specialty media 61 ...

Page 62: ... specialty media Note Slide the stack gently into the multipurpose feeder until it comes to a stop Load only one size and type of paper or specialty media at a time Make sure the paper fits loosely in the multipurpose feeder lies flat and is not bent or wrinkled There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not Without an optional stap...

Page 63: ... the left of the multipurpose feeder Warning Potential Damage Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer Make sure the paper or specialty media is below the maximum paper fill indicator Warning Potential Damage Overfilling the feeder can cause paper jams Loading paper and specialty media 63 ...

Page 64: ... size or type for the tray does not match that of the other tray 4 Click Submit Note You can also change the paper size and type settings using the printer control panel For more information see Setting the paper size and type on page 46 Warning Potential Damage Paper loaded in the tray should match the paper type name assigned in the printer The temperature of the fuser varies according to the sp...

Page 65: ...er IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu Custom Types 3 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom ...

Page 66: ...e type texture and weight in the Paper menu to match the envelopes loaded in the tray Print samples on the envelopes being considered for use before buying large quantities Use envelopes designed specifically for laser printers For best performance use envelopes made from 90 g m2 24 lb paper or 25 cotton Use only new envelopes from undamaged packages To optimize performance and minimize jams do not...

Page 67: ...m sticking together Page orientation is important when printing on letterhead Source Printing Printable side Paper orientation Trays One sided Facedown Load the sheet with the top edge toward the front of the tray Trays Two sided Faceup Load the sheet with the bottom edge entering the printer first Multipurpose feeder One sided Faceup Load the sheet with the top edge entering the printer first Multi...

Page 68: ...ues Always use paper between 100 and 300 Sheffield points smoothness between 150 and 250 Sheffield points produces the best print quality Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can d...

Page 69: ...ile no blanket statement can be made that all recycled paper will feed well we consistently test papers that represent recycled cut size copier papers available on the global market This scientific testing is conducted with rigor and discipline Many factors are taken into consideration both separately and as a whole including the following Amount of post consumer waste We test up to 100 post consum...

Page 70: ... practices 3 Choose the most appropriate paper for printing needs normal 75 or 80 g m2 certified paper lower weight paper or recycled paper Unacceptable paper examples Test results indicate that the following paper types are at risk for use with laser printers Chemically treated papers used to make copies without carbon paper also known as carbonless papers Preprinted papers with chemicals that may...

Page 71: ... ensure the best print performance Paper size1 Dimensions Standard or optional 250 or 550 sheet tray Optional 2100 sheet tray Multipurpose feeder Duplex A4 210 x 297 mm 8 3 x 11 7 in A5 148 x 210 mm 5 8 x 8 3 in 2 A6 105 x 148 mm 4 1 x 5 8 in X JIS B5 182 x 257 mm 7 2 x 10 1 in X 1 If your preferred default paper size cannot be set in the printer control panel then you may select common paper size...

Page 72: ...nvelope 105 x 241 mm 4 1 x 9 5 in X X DL Envelope 110 x 220 mm 4 3 x 8 7 in X X C5 Envelope 162 x 229 mm 6 38 x 9 01 in X X B5 Envelope 176 x 250 mm 6 93 x 9 84 in X X 1 If your preferred default paper size cannot be set in the printer control panel then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size Type menu If the paper size...

Page 73: ...versal is supported in duplex mode only if the width is from 105 mm 4 13 in to 216 mm 8 5 in and the length is from 148 mm 5 83 in to 356 mm 14 in Paper sizes types and weights supported by the output options Supported paper sizes Paper size 4 bin mailbox Output expander and high capacity output expander Staple finisher Staple hole punch finisher A6 X X A5 1 1 3 JIS B5 2 2 Executive 2 2 Letter A4 Le...

Page 74: ... 90 g m2 16 24 lb bond Paper labels 180 g m2 48 Ib bond X X X Dual web and Integrated 180 g m2 48 Ib bond X X X Bond 90 176 g m2 24 47 lb bond X X X 60 90 g m2 16 24 lb bond Envelope 105 g m2 28 Ib bond X X X Rough Envelope 105 g m2 28 Ib bond X X X Letterhead 90 176 g m2 24 47 lb bond X X X 60 90 g m2 16 24 lb bond 1 The finisher stacks the paper but does not staple or punch holes in it 2 Print on...

Page 75: ... X X X 60 90 g m2 16 24 lb bond Heavy paper 90 176 g m2 24 47 lb bond X X X 60 90 g m2 16 24 lb bond Rough cotton 90 176 g m2 24 47 lb bond X X X 60 90 g m2 16 24 lb bond Custom type x 90 176 g m2 24 47 lb bond X X X 60 90 g m2 16 24 lb bond 1 The finisher stacks the paper but does not staple or punch holes in it 2 Print on transparencies by batches of only up to 20 to prevent them from sticking to...

Page 76: ... then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Print Settings Quality Menu Toner Darkness 3 Adjust the setting and then click Submit...

Page 77: ... drive is inserted If you insert the flash drive when the printer requires attention such as when a jam has occurred then the printer ignores the flash drive If you insert the flash drive while the printer is processing other print jobs then Busy appears After these print jobs are processed you may need to view the held jobs list to print documents from the flash drive Warning Potential Damage Do not ...

Page 78: ...rint files from the flash drive Supported flash drives and file types Notes High speed USB flash drives must support the full speed standard Low speed USB devices are not supported USB flash drives must support the File Allocation Table FAT system Devices formatted with New Technology File System NTFS or any other file system are not supported Recommended flash drives File type Many flash drives are tested...

Page 79: ...t Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Print ready printer 1 From the home screen of your mobile device launch an enabled application 2 Tap Print and then select the printer 3 Send the print job Printing from a mobile device using AirPrint AirPrintTM is a mobile printing solution that allows you to print d...

Page 80: ...e printed Reserve Job Expiration Store print jobs for printing at a later time Note The print jobs are held until deleted from the Held Jobs menu Notes Confidential Verify Reserve and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs You can set the printer to store print jobs in the printer memory until you start the print job from the printer co...

Page 81: ...it PIN 4 Click OK or Print 5 From the printer home screen release the print job For confidential print jobs navigate to Held jobs select your user name Confidential Jobs enter the PIN Print For other print jobs navigate to Held jobs select your user name select the print job specify the number of copies Print Canceling a print job Canceling a print job from the printer control panel 1 From the home ...

Page 82: ...ctive NIC Standard Network2 Standard USB Parallel x Serial x SMTP Setup Security Settings Help Miscellaneous Security Settings Confidential Print Erase Temporary Data Files Security Audit Log Set Date and Time General Settings Print Settings Print All Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide 1 Depending on the print...

Page 83: ...se To Tray x Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in each tray Notes Letter is the U S factory default setting A4 is the international factory default setting If two trays contain paper of the same size and type and the trays have the ...

Page 84: ...figure automatic tray linking MP Feeder Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the paper size loaded in the multipurpose feeder Notes Letter is the U S factory default setting A4 is the international factory default setting From the Paper menu set Configure MP ...

Page 85: ...l Executive Oficio Mexico Folio Statement Universal Specify the paper size being manually loaded Note Letter is the U S factory default setting A4 is the international factory default setting Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the paper type being manually loaded No...

Page 86: ...t Determine when the printer selects paper from the multipurpose feeder Notes Cassette is the factory default setting Cassette configures the multipurpose feeder as the automatic paper source Manual sets the multipurpose feeder only for manual feed print jobs First configures the multipurpose feeder as the primary paper source Substitute Size menu Use To Substitute Size Off Statement A5 Letter A4 Al...

Page 87: ...mooth Normal Rough Specify the relative texture of the labels loaded in a specific tray Note Normal is the factory default setting Vinyl Labels Texture Smooth Normal Rough Specify the relative texture of the vinyl labels loaded in a specific tray Note Normal is the factory default setting Bond Texture Smooth Normal Rough Specify the relative texture of the bond paper loaded in a specific tray Note Ro...

Page 88: ...e relative texture of the rough or cotton paper loaded in a specific tray Note Rough is the factory default setting Custom x Texture Smooth Normal Rough Specify the relative texture of the custom paper loaded in a specific tray Note Normal is the factory default setting Paper Weight menu Use To Plain Weight Light Normal Heavy Specify the relative weight of the plain paper loaded Note Normal is the f...

Page 89: ...f the rough envelope loaded Note Normal is the factory default setting Letterhead Weight Light Normal Heavy Specify the relative weight of the letterhead loaded Note Normal is the factory default setting Preprinted Weight Light Normal Heavy Specify the relative weight of the preprinted paper loaded Note Normal is the factory default setting Colored Weight Light Normal Heavy Specify the relative we...

Page 90: ...he paper type Bond Loading Duplex Off Determine and set two sided printing for all print jobs with Bond as the paper type Letterhead Loading Duplex Off Determine and set two sided printing for all print jobs with Letterhead as the paper type Preprinted Loading Duplex Off Determine and set two sided printing for all print jobs with Preprinted as the paper type Colored Loading Duplex Off Determine a...

Page 91: ...s menu Use To Custom Type x Paper Card Stock Transparency Rough Cotton Labels Envelope Associate a paper or specialty media type with a factory default custom type name or a user defined custom name created from the Embedded Web Server Notes Paper is the factory default setting The custom media type must be supported by the selected tray or multipurpose feeder to print from that source Recycled Pap...

Page 92: ...ments 216 mm is the international factory default setting You can increase the width in 1 mm increments Portrait Height 3 14 17 inches 76 360 mm Set the portrait height Notes If the height exceeds the maximum then the printer uses the maximum height allowed 14 inches is the U S factory default setting You can increase the height in 0 01 inch increments 356 mm is the international factory default s...

Page 93: ...l Overflow configures each bin as a separate mailbox Link Optional links all available bins except the standard bin and only appears when at least two optional bins are installed Type Assignment assigns each paper type to a bin or linked bin set Bins assigned the same name are automatically linked unless Link Optional is selected Overflow Bin Standard Bin Bin x Specify an alternative bin when a desig...

Page 94: ...tus and a list of installed hardware options Device Statistics Print a report containing printer statistics such as supply information and number of printed pages Stapler Test Print a report about the status of the staple finisher Note This menu item appears only if an optional staple finisher is installed Network Setup Page Print a report about the printer network settings Note This menu item appea...

Page 95: ...twork cards Allow the printer to connect to a network Notes Auto is the factory default setting This menu item appears only if an optional network adapter is installed Standard Network or Network x menu Note Only active ports appear in this menu Use To Energy Efficient Ethernet Enable Disable Reduce power consumption when the printer receives no data from the Ethernet network Note Enable is the fa...

Page 96: ...memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel serial and USB buffers The printer automatically restarts when the setting is changed from the control panel Job Buffering Off On Auto Temporarily store print jobs in the printer hard disk before ...

Page 97: ...k adapter Network Address UAA LAA View the network addresses Job Timeout 0 10 225 seconds Set the amount of time it takes for a network print job to be canceled Notes 90 seconds is the factory default setting A setting value of 0 disables the timeout If a value between 1 and 9 is selected then Invalid appears on the display and the value is not saved Banner Page Off On Allow the printer to print a...

Page 98: ...etting Enable FTP TFTP Yes No Enable the built in FTP server which lets you send files to the printer using File Transfer Protocol Note Yes is the factory default setting Enable HTTP Server Yes No Enable the built in Web server Embedded Web Server When enabled the printer can be monitored and managed remotely using a Web browser Note Yes is the factory default setting WINS Server Address View or ch...

Page 99: ...actory default setting Wireless menu Note This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter To access the menu navigate to Network Ports Network x Network x Setup Wireless Use To Wi Fi Protected Setup Start Push Button Method Start PIN Method Establish a wireless network and enable network security Notes Start Push Button...

Page 100: ...cryption method for the wireless network AppleTalk menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup AppleTalk Network Ports Network x Network x Setup AppleTalk Use To Activate Yes No Enable or disable AppleTalk support Note No is the factory default setting View Name Show the assigned AppleTalk name Note The AppleTalk name can be cha...

Page 101: ...rinter to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes Auto is the factory default setting Auto sets the printer to examine data determine the format and then process it appropriately The printer automatically restarts when changing the setting from the printer control panel The menu selection is then updated USB...

Page 102: ...an external print server through the USB port ENA Netmask yyy yyy yyy yyy Set the netmask information for an external print server Note This menu is available only when the printer is attached to an external print server through the USB port ENA Gateway yyy yyy yyy yyy Set the gateway information for an external print server Note This menu is available only when the printer is attached to an exter...

Page 103: ...lready buffered on the printer hard disk are printed before normal processing resumes The parallel buffer size setting can be changed in 1 KB increments The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Parallel Buffer disable or reduce the size of the U...

Page 104: ...Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting Off filters print jobs using the standard protocol On processes raw binary PostScript print jobs ENA Address yyy yyy yyy yyy Set the network address information for an external print server Note This menu item is available only if the printer is attached to an extern...

Page 105: ...e NPA protocol Notes Auto is the factory default setting Auto sets the printer to examine data determine the format and then processes it appropriately When set to On the printer performs NPA processing If the data is not in NPA format it is rejected as bad data When set to Off the printer does not perform NPA processing Changing this setting from the printer control panel and then exiting the men...

Page 106: ...XON XOFF DTR and XON XOFF DTR DSR are combined hardware and software handshaking settings Robust XON On Off Determine whether the printer communicates availability to the computer Notes Off is the factory default setting This menu item applies only to the serial port if Serial Protocol is set to XON XOFF Baud 1200 2400 4800 9600 19200 38400 57600 115200 138200 172800 230400 345600 Specify the rate...

Page 107: ...ay Secondary SMTP Gateway Port SMTP Timeout 5 30 Specify the amount of time in seconds before the server stops trying to send an e mail Note 30 is the factory default setting Reply Address Specify a reply address of up to 128 characters in the e mail sent by the printer Use SSL Disabled Negotiate Required Set the printer to use SSL for increased security when connecting to the SMTP server Notes Di...

Page 108: ... to 900 seconds 30 seconds is the factory default setting Remote Login Timeout specifies how long a remote interface remains idle before automatically logging the user off Select from 1 to 120 seconds 10 minutes is the factory default setting Confidential Print menu Use To Max Invalid PIN Off 2 10 Limit the number of times an invalid PIN can be entered Notes This menu appears only when a formatted n...

Page 109: ...in use by the file system All permanent data on the printer hard disk are preserved such as downloaded fonts macros and held jobs Note This menu appears only when a formatted non defective printer hard disk is installed Use To Wiping Mode Auto Specify the mode for disk wiping Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job This method does not permit the ...

Page 110: ...nt to a remote server No is the factory default setting Remote Syslog Facility determines the value used to send logs to the remote syslog server 4 is the factory default setting If the security audit log is activated then the severity value of each event is recorded 4 is the factory default setting Set Date and Time menu Use To Current Date and Time Show the current date and time settings for the...

Page 111: ...ssian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text that appears on the printer display Note Not all languages are available for all printer models Show Supply Estimates Show estimates Do not show estimates Get an estimate on the status of supplies Notes Show estimates shows the estimated supply status in pages on the printer co...

Page 112: ...le This setting is best suited for printing text and line art Selecting Photo from the printer driver may disable Quiet mode and provide better print quality and full speed printing Run Initial setup Yes No Instruct the printer to run the setup wizard Notes Yes is the factory default setting After completing the setup wizard by selecting Done at the Country select screen the default becomes No Pap...

Page 113: ...Alarm Set an alarm to sound when the printer requires user intervention For each alarm type select from the following options Off Single Continuous Notes Off is the factory default setting for Alarm Control Staple Alarm and Hole Punch Alarm Off means no alarm will sound Single is the factory default setting for Cartridge Alarm Staple Alarm and Hole Punch Alarm Single sounds three quick beeps Conti...

Page 114: ...meout Disabled 1 255 sec Set the amount of time in seconds the printer waits to receive an end of job message before canceling the remainder of the print job Notes 90 sec is the factory default setting When the timer expires any partially printed page still in the printer is printed and then the printer checks to see if any new print jobs are waiting Print Timeout is available only when using PCL ...

Page 115: ...ue Disabled 5 255 Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period Note Disabled is the factory default setting Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages Notes Auto is the factory default setting The printer reprints jammed pages unless the memory required to h...

Page 116: ... Note Sleep is the factory default setting Factory Defaults Do Not Restore Restore Now Restore the printer settings to the factory default settings Notes Do Not Restore is the factory default setting Do Not Restore keeps the user defined settings Restore Now returns all printer settings to the factory default settings except Network Ports menu settings All downloads stored in the RAM are deleted Do...

Page 117: ...les 4 holes Specify the number of holes to be made on the prints Notes 3 holes is the U S factory default setting 4 holes is the international factory default setting This menu appears only when a supported staple hole punch finisher is installed Duplex Binding Long Edge Short Edge Define the way duplexed pages are bound and printed Notes Long Edge assumes binding along the long edge of the page lef...

Page 118: ...e orientation This setting affects jobs if the value of the Paper Saver setting in the same menu is not set to Off Separator Sheets Off Between Copies Between Jobs Between Pages Specify if blank separator sheets are inserted Notes Off is the factory default setting If Collate is set to 1 2 3 1 2 3 then Between Copies inserts a blank sheet between each copy job Otherwise a blank page is inserted ea...

Page 119: ... obtained the stored jobs print Notes Off is the factory default setting This menu appears only when a formatted working printer hard disk is installed This requirement ensures that stored jobs are not deleted if the printer loses power Print Area Normal Fit to Page Whole Page Set the logical and physical printable area Notes Normal is the factory default setting When attempting to print data in t...

Page 120: ... downloads only until memory is needed Downloads are deleted in order to process print jobs On sets the printer to retain downloads during language changes and printer resets If the printer runs out of memory then Memory Full 38 appears on the printer display but downloads are not deleted Print All Order Alphabetical Oldest First Newest First Specify the order in which held and confidential jobs ar...

Page 121: ...een Jobs Between Pages Specify whether blank separator sheets are inserted Notes Off is the factory default setting If Collate is set to 1 2 3 1 2 3 then Between Copies inserts a blank sheet between each copy job Otherwise a blank page is inserted between each set of printed pages Between Jobs inserts a blank sheet between print jobs Between Pages inserts a blank sheet between each page of a print...

Page 122: ...s functioning properly Note This menu appears only when a supported staple finisher is installed Hole Punch On Off Specify whether prints have holes for binding Notes Off is the factory default setting This menu appears only when a supported staple hole punch finisher is installed Hole Punch Mode 2 holes 3 holes 4 holes Specify the number of holes to be made on the prints Notes 3 holes is the U S fa...

Page 123: ...rams and flow charts Notes Off is the factory default setting To set this option using the Embedded Web Server type the network printer IP address in the Web browser address field Gray Correction Auto Off Automatically adjust the contrast enhancement applied to images Note Auto is the factory default setting Brightness 6 to 6 Adjust the printed output either by lightening or darkening it You can con...

Page 124: ...g Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Set how the printer responds when the hard disk is nearly full Notes None is the factory default setting The value defined in Log Near Full Level determines when this action is triggered Log Action at Full None E mail Delete Current Log E mail Delete Oldest Log Post Delete Current Log Post Delete Ol...

Page 125: ...g flash memory card is installed Delete Downloads on Disk Delete Now Do Not Delete Delete downloads from the printer hard disk including all held jobs buffered jobs and parked jobs Notes Delete Now sets the printer to delete the downloads and allows the display to return to the originating screen after the deletion Do Not Delete sets the printer display to return to the main Utilities menu Activate...

Page 126: ...tem is available only when a formatted flash memory option card or printer hard disk is installed and operating properly Make sure the flash memory option or printer hard disk is not read write write or password protected Job Buffer Size must not be set to 100 PCL Emul menu Use To Font Source Resident Disk Download Flash All Specify the set of fonts used by the Font Name menu Notes Resident is the f...

Page 127: ...imately 0 014 inch Point sizes can be increased or decreased in 0 25 point increments PCL Emulation Settings Pitch 0 08 100 Specify the font pitch for scalable monospaced fonts Notes 10 is the factory default setting Pitch refers to the number of fixed space characters per inch cpi Pitch can be increased or decreased in 0 01 cpi increments For nonscalable monospaced fonts the pitch appears on the d...

Page 128: ...l command Note Off is the factory default setting Tray Renumber Assign MP Feeder Off None 0 199 Assign Tray x Off None 0 199 Assign Manual Paper Off None 0 199 Assign Manual Env Off None 0 199 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders Notes Off is the factory default setting None ignores the Select Paper Feed command ...

Page 129: ...t setting Lines per Inch can be increased or decreased in 0 25 inch increments Page Format Print Whole Sets the logical and physical printable area of the page Notes Print is the factory default setting Print data maintains its position with respect to edge of the paper When Whole is selected document margins are calculated from the top left corner of the physical edge of the page Printing does no...

Page 130: ...R after LF On Off Specifies whether the printer automatically performs a carriage return CR after a line feed LF control command Notes Off is the factory default setting Settings are duplicated in the PCL Emulation menu Auto LF after CR On Off Specifies whether the printer automatically performs a line feed LF after a carriage return CR control command Notes Off is the factory default setting Settin...

Page 131: ...efault font for HTML documents Note The Times font is used in HTML documents that do not specify a font Use To Font Size 1 255 pt Set the default font size for HTML documents Notes 12 pt is the factory default setting Font size can be increased in 1 point increments Scale 1 400 Scale the default font for HTML documents Notes 100 is the factory default setting Scaling can be increased in 1 incremen...

Page 132: ...n Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation Note Portrait is the factory default setting Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs They contain information about using the printer and performing printing tasks English French German and Spanish translati...

Page 133: ...t a guide in locating additional information Connection Guide Print information about connecting the printer locally USB or to a network Moving Guide Print instructions for safely moving the printer Understanding printer menus 133 ...

Page 134: ...ce papers on page 69 Conserving supplies Use both sides of the paper If your printer model supports two sided printing then you can control whether print appears on one or two sides of the paper Notes Two sided printing is the default setting in the print driver For a complete list of supported products and countries go to www dell com support Place multiple pages on one sheet of paper You can pri...

Page 135: ... start until a document is ready to print You may notice a short delay before the first page is printed The printer enters Sleep mode after one minute of inactivity The printer display is turned off when the printer is in Sleep mode Lights on the staple finisher and other optional finishers are turned off when the printer is in Sleep mode Energy Paper Use all the settings associated with Energy and P...

Page 136: ...Timeouts Sleep Mode 2 In the Sleep Mode field select the number of minutes the printer is idle before it enters Sleep mode 3 Apply the changes Using Hibernate mode Hibernate is an ultra low power saving mode Notes Three days is the default amount of time before the printer enters Hibernate mode Make sure to wake the printer from Hibernate mode before sending a print job A hard reset or a long press...

Page 137: ...s appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings General Settings 3 In the Screen Brightness field enter the brightness percentage you want for the display 4 Click Submit Recycling Recycling Dell products To return Dell products for recycling 1 Visit our Web site...

Page 138: ...ple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store the operating system device settings network information bookmark settings and embedded solutions Hard disk memory Some printers have a hard disk drive installed The printer hard disk is designed for device specific functionality This lets the device reta...

Page 139: ...Milling Physically shreds the hard disk into small metal bits Note Most data can be erased electronically but the only way to guarantee that all data is completely erased is to physically destroy each hard disk where data is stored Erasing volatile memory The volatile memory RAM installed in your printer requires a power source to retain information To erase the buffered data simply turn off the p...

Page 140: ...rom the electrical outlet and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage Do not use household cleaners or detergents to...

Page 141: ...erent from the historical printing consumption Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate Until an adequate print history is obtained on the printer initial estimates assume future supplies consumption based on the International Organization for Standardization test methods and page content Average continuous black declared cartridge yield...

Page 142: ...5 F High humidity above 80 Salty air Corrosive gases Heavy dust Replacing supplies Replacing the toner cartridge 1 Lift the front cover and then pull down the multipurpose feeder door 2 Pull the cartridge out of the printer using the handle Maintaining the printer 142 ...

Page 143: ...e cartridge with the arrows on the side rails inside the printer Note Make sure the cartridge is fully pushed in Warning Potential Damage When replacing a toner cartridge do not leave the imaging unit exposed to direct light for an extended period of time Extended exposure to light may cause print quality problems 5 Close the multipurpose feeder door and the front cover Maintaining the printer 143...

Page 144: ...t the front cover and then pull down the multipurpose feeder door 2 Pull out the toner cartridge from the printer using the handle 3 Lift the blue handle and then pull out the imaging unit from the printer Maintaining the printer 144 ...

Page 145: ... than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer Maintaining the printer 145 ...

Page 146: ...toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer 8 Close the multipurpose feeder door and the front cover Maintaining the printer 146 ...

Page 147: ...er door 2 Pull down the latch of the staple cartridge holder and then pull the holder out of the finisher 3 Squeeze both sides of the empty staple case with your fingers and then remove the staple case from the cartridge Maintaining the printer 147 ...

Page 148: ...moving the printer follow these guidelines to avoid personal injury or printer damage Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If two or more optional finishers are installed then remove the finishers individually from the printer Notes Make sure to remove the topmost finisher first To remove the finisher hold the fin...

Page 149: ...ter Use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions Any cart used to move the printer must ha...

Page 150: ... Keep the printer in an upright position Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging Maintaining the printer 150 ...

Page 151: ...mporarily disable it to load the Web page correctly 2 Click Settings Security Confidential Print Setup 3 Modify the settings Set a maximum number of PIN entry attempts When a user exceeds that number all of the jobs for that user are deleted Set an expiration time for confidential print jobs When a user has not printed the jobs within that time all of the jobs for that user are deleted 4 Click Submi...

Page 152: ...ype the IP addresses of the source and target printers Note If you want to add or remove target printers then click Add Target IP or Remove Target IP 6 Click Copy Printer Settings Managing the printer 152 ...

Page 153: ...ry required to hold the pages is needed for other printer tasks Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack height is ...

Page 154: ...he long edge of the paper are on the right side of the tray For more information see the Loading paper and specialty media section of the User s Guide Allow the paper to enter the optional mailbox bins properly Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used Notes If the bin extender is shorter than the size of the paper you are printing on t...

Page 155: ...ialty media Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper or specialty media before loading it Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the paper size and type are set correctly on the computer or printer control panel Store paper per manufacturer recommendations Identifying jam l...

Page 156: ...Staple finisher bin 2 Standard bin 3 Tray cover 4 Multipurpose feeder 5 Duplex unit 6 Trays 7 Output expander 8 Upper rear door 9 Upper door and rear duplex area 10 Mailbox 11 Staple finisher rear door Clearing jams 156 ...

Page 157: ... touching it 1 Open the front cover and the multipurpose feeder 2 Remove the toner cartridge 3 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 4 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 157 ...

Page 158: ...5 Insert the imaging unit Note Use the arrows on the side of the printer as a guide 6 Insert the toner cartridge Clearing jams 158 ...

Page 159: ... jam in the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Open the rear door 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 159 ...

Page 160: ...3 Close the rear door 4 Push the back of the standard tray 5 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 160 ...

Page 161: ... From the home screen touch Paper jam in the standard bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed 2 From the home screen touch Paper jam in the duplex unit 1 Remove the tray Clearing jams 161 ...

Page 162: ...e Make sure that all paper fragments are removed 3 Insert the tray 4 From the home screen touch Paper jam in trays 1 Pull out the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 162 ...

Page 163: ...een touch Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Flex fan and align the paper edges before loading Clearing jams 163 ...

Page 164: ...4 Reload paper and then adjust the paper guide 5 From the home screen touch Clearing jams 164 ...

Page 165: ...Staple jam in the finisher 1 Open the staple access door 2 Remove the staple cartridge holder Clearing jams 165 ...

Page 166: ...3 Open the staple guard and then remove the loose staples 4 Close the staple guard Clearing jams 166 ...

Page 167: ... Note If the staples are at the rear of the cartridge then shake the cartridge downward to bring the staples near the metal bracket 6 Insert the staple cartridge holder 7 Close the staple access door 8 From the home screen touch Clearing jams 167 ...

Page 168: ...ple finisher 1 Remove the jammed paper Note Make sure that all paper fragments are removed 2 Open the rear staple finisher door 3 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 168 ...

Page 169: ...se the door 5 From the home screen touch Paper jam in the output expander 1 Open the rear output expander door 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 169 ...

Page 170: ...3 Close the door 4 From the home screen touch Paper jam in the mailbox 1 Open the rear mailbox door 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 170 ...

Page 171: ...3 Close the door 4 If the jam is in the mailbox bin then remove the jammed paper Note Make sure that all paper fragments are removed 5 From the home screen touch Clearing jams 171 ...

Page 172: ...cify the paper size and type in the Paper menu on the printer control panel and then touch Finished changing paper Touch Reset active bin to reset the active bin for a linked set of bins Cancel the print job Change paper source to paper size load orientation Try one or more of the following Load the correct size and type of paper in the tray or feeder specify the size and type of paper in the Pape...

Page 173: ... Contact technical support From the printer control panel touch Continue to clear the message and resume the job Close door or insert cartridge The toner cartridge is missing or not installed properly Insert the cartridge and then close all doors and covers Close rear door Close the rear door of the printer Complex page some data may not have printed 39 Try one or more of the following From the pr...

Page 174: ... the printer hard disk Install a printer hard disk with larger capacity Disk must be formatted for use in this device From the printer control panel select Format disk to format the printer hard disk and clear the message Note Formatting deletes all the files stored in the printer hard disk Disk near full Securely clearing disk space Try one or more of the following Touch Continue to clear the mess...

Page 175: ...control panel touch Continue to clear the message and continue printing without using the indicated bin Incompatible tray x 59 Try one or more of the following Remove the indicated tray From the printer control panel touch Continue to clear the message and continue printing without using the indicated tray Incorrect paper size open paper source 34 Try one or more of the following Load the correct ...

Page 176: ...Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Cancel the print job Reset active bin Install Tray x Try one or more of the following Install the specified tray 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Install the specified tray 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Ca...

Page 177: ...b Insufficient memory to support Resource Save feature 35 Install additional printer memory or touch Continue to disable Resource Save clear the message and continue printing Load paper source with custom string paper orientation Try one or more of the following Load the tray or feeder with the correct size and type of paper and then touch Finished loading paper on the control panel Touch Reset ac...

Page 178: ...ation Try one or more of the following Load the feeder with the correct size and type of paper From the control panel touch one of the following Prompt each page paper loaded or Do not prompt paper loaded To clear the message and continue printing Automatically select paper To use the paper loaded in the tray Reset active bin To reset the active bin for a linked set of bins Cancel the print job Lo...

Page 179: ...ng Automatically select paper To use the paper loaded in the tray Reset active bin To reset the active bin for a linked set of bins Cancel the print job Load staples Try one or more of the following Replace or insert the staple cartridge in the finisher For instructions on inserting or replacing a staple cartridge in the finisher touch More information on the printer control panel From the printer c...

Page 180: ...rmance reliability or life of the printer and its imaging components All life indicators are designed to function with Dell supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your Dell printer or associated components Warning Potential Damage Use of third party supplies or parts can affect w...

Page 181: ...y data received through the parallel port Select Reset active bin to reset the bin for a linked set of bins Reattach bin x Try one or more of the following Turn off the printer and then turn it back on Reattach the indicated bin 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the indicated bin 4 Reattach the bin 5 Connect the power cord to a properly grounded ele...

Page 182: ...issing or unresponsive cartridge 31 xy Try one or more of the following Check if the toner cartridge is missing If missing install the toner cartridge For information on installing the cartridge see the Replacing supplies section of the User s Guide If the toner cartridge is installed then remove the unresponsive toner cartridge and then reinstall it Note If the message appears after reinstalling ...

Page 183: ...does not clear the message then select Continue on the printer control panel Remove paper from bin x Remove paper from the specified bin to clear the message and continue printing Note If removing the paper does not clear the message then select Continue on the printer control panel Remove paper from linked set bin name Remove paper from the specified bin to clear the message and continue printing I...

Page 184: ... for maintenance Replace missing cartridge 31 xy Install the missing toner cartridge to clear the message For more information see the Replacing supplies section of the User s Guide Replace missing fuser 31 xy Install the missing fuser For more information see the instruction sheet that came with the part Replace missing imaging unit 31 xy Install the missing imaging unit to clear the message For ...

Page 185: ...rough the specified serial port Select Reset active bin to reset the active bin for a linked set of bins Make sure the Serial Buffer menu is set to Enabled Some held jobs were not restored From the printer control panel select Continue to clear the message and continue printing Note Held jobs that are not restored remain in the printer hard disk and are inaccessible Standard network software error ...

Page 186: ... power cord to a properly grounded electrical outlet 5 Turn the printer back on Too many flash options installed 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra flash memory 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Too many trays attached 58 1 Turn off the printer 2 Unplug the power cord from the elec...

Page 187: ... 3 Remove the unsupported option card from the printer controller board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on USB port x disabled 56 Try one or more of the following From the printer control panel select Continue to clear the message and continue printing The printer discards any data received through ...

Page 188: ...r on Go to step 4 Turn on the printer Step 4 Check if the printer is in sleep or hibernate mode Is the printer in sleep or hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted in the correct ports Are the cables inserted in the correct ports Go to step 6 Make sure to match the following The USB cable ...

Page 189: ...t Hardware and internal option problems 2100 sheet tray problems Action Yes No Step 1 a Pull out the tray and then do one or more of the following Make sure paper lies flat in the tray Check for paper jams or misfeeds Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper Make...

Page 190: ...mation see the setup sheet that came with the 2100 sheet tray Step 4 Check if the tray is available in the printer driver Note You may need to manually add the tray in the printer driver to make it available for print jobs For more information see Adding available options in the print driver on page 41 Is the tray available in the printer driver Go to step 5 Manually add the tray in the printer dr...

Page 191: ...ical outlet and then turn on the printer Is the internal option properly installed in the controller board Go to step 3 Connect the internal option to the controller board Step 3 Print a menu settings page and then check to see if the internal option is listed in the Installed Features list Is the internal option listed in the menu settings page Go to step 4 Reinstall the internal option Step 4 a ...

Page 192: ...t 10 seconds and then turn the printer back on b Resend the print job Is the tray working The problem is solved Go to step 3 Step 3 Check if the tray is installed and recognized by the printer Print a menu settings page and then check if the tray is listed in the Installed Features list Is the tray listed in the menu settings page Go to step 4 Reinstall the tray For more information see the setup ...

Page 193: ... the Internal Solutions Port operate correctly The problem is solved Contact technical support USB parallel interface card does not operate correctly Action Yes No Step 1 Make sure the USB or parallel interface card is installed a Install the USB or parallel interface card For more information see Installing an Internal Solutions Port on page 26 b Print a menu settings page and then check if the U...

Page 194: ... No Step 1 a Pull out the tray b Check if the paper is loaded correctly Notes Make sure that the paper guides are positioned correctly Make sure that the stack height is below the maximum paper fill indicator Make sure to print on recommended paper size and type c Insert the tray d Print the document Do paper jams still occur frequently Go to step 2 The problem is solved Step 2 a Load paper from a ...

Page 195: ...s generate a new file and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates For Windows users a Open the Printing Preferences dialog b From the Print and Hold section select Keep duplicate documents c Enter a PIN d Resend the print job For Macintosh ...

Page 196: ...al support The problem is solved Unable to read flash drive Action Yes No Step 1 Check if the flash drive is inserted into the front USB port Note The flash drive does not work when it is inserted into the rear USB port Does the problem remain Go to step 2 The problem is solved Step 2 Check if the flash drive is supported For more information see Supported flash drives and file types on page 78 Does the...

Page 197: ...r Action Yes No Step 1 a Check if you are printing on a supported paper b Print the document Is the document printed from the correct tray or on the correct paper The problem is solved Go to step 2 Step 2 a Depending on your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded in the tray You can also change ...

Page 198: ...int job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Did the job print and collate correctly The problem is solved Contact technical support Multiple language PDF files do not print Action Yes No Step 1 a Check if the print options for the PDF output are set to embed all fonts For more information see the documentation that came ...

Page 199: ...olved Go to step 3 Step 3 a Remove held jobs stored in the printer memory b Resend the print job Did the job print The problem is solved Go to step 4 Step 4 a Disable the Page Protect feature From the printer control panel navigate to Settings General Settings Print Recovery Page Protect Off b Resend the print job Did the job print The problem is solved Go to step 5 Step 5 a Check if the cable con...

Page 200: ...print after clearing the message Do the jobs print The problem is solved Go to step 4 Step 4 a Check if the ports USB serial or Ethernet are working and if the cables are securely connected to the computer and the printer Note For more information see the setup documentation that came with the printer b Resend the print job Do the jobs print The problem is solved Go to step 5 Step 5 a Turn off the...

Page 201: ...s not automatically detect the paper size You must set the size from the Paper Size Type menu Action Yes No Step 1 a Open the trays and then check if they contain paper of the same size and type Check if the paper guides are in the correct positions for the size of the paper loaded in each tray Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the...

Page 202: ...1 From the scanner control panel navigate to Reports Print Fonts 2 Touch PCL Fonts or PostScript Fonts b Use a font that is supported by the printer or install the font that you want to use For more information contact your system support person c Resend the print job Do prints still contain characters that have jagged or uneven edges Go to step 2 The problem is solved Step 2 a Use a font that is ...

Page 203: ...d in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Is the page or image clipped Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge 2 Remove the imaging unit ...

Page 204: ...int job Did the gray background disappear from the prints The problem is solved Go to step 2 Step 2 Reinstall the imaging unit and the toner cartridge a Remove the toner cartridge b Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems c Install the imaging unit and then t...

Page 205: ...distribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Do horizontal voids appear on prints Go ...

Page 206: ...loaded in the tray Does the paper size match the paper loaded in the tray Go to step 3 Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Step 3 a Depending on your operating system specify the paper size from Printing Preferences or from the Pr...

Page 207: ...he tray settings to match the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Is the paper still curled Go to step 4 The problem is solved Step 4 a Remove the paper from the tray and then turn it over b Resend the print job Is the paper still curled Go to step 5 The prob...

Page 208: ...t from Printing Preferences or from the Print dialog b Resend the print job Do print irregularities still appear Go to step 4 The problem is solved Step 4 Check if the paper loaded in the tray has texture or rough finishes Are you printing on textured or rough paper From the printer control panel set the paper texture in the Paper menu to match the paper loaded in the tray Go to step 5 Step 5 a Loa...

Page 209: ...g Specify the paper type texture and weight from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper type texture and weight specified in the tray settings Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dar...

Page 210: ...se the toner darkness Note 8 is the factory default setting b Resend the print job Is the print still too light Go to step 2 The problem is solved Step 2 From the printer control panel set the paper type texture and weight in the Paper menu to match the paper loaded in the tray Is the tray set to the type texture and weight of the paper loaded Go to step 3 Change the paper type texture and weight ...

Page 211: ...o to step 6 The problem is solved Step 6 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Install the imaging unit and then the cartridge b Resend the print j...

Page 212: ... to step 2 The problem is solved Step 2 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print ...

Page 213: ...rint job Is the printer printing solid black pages Contact technical support The problem is solved Repeating defects appear on prints Action Yes No Step 1 a Replace the imaging unit if the distance between the defects is equal to any of the following 47 8 mm 1 88 in 96 8 mm 3 81 in 28 5 mm 1 12 in b Resend the print job Do repeating defects still appear on prints Go to step 2 The problem is solved...

Page 214: ...Is the tray set to the type and weight of the paper loaded Go to step 3 Change the paper loaded in the tray to match the paper type and weight specified in the tray settings Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Do shadow images still appear on prints Go to step 4 The problem is solved ...

Page 215: ...der from Printing Preferences or the Print dialog b Resend the print job Do streaked horizontal lines appear on prints Go to step 2 The problem is solved Step 2 From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Go to step 3 Change the paper type and wei...

Page 216: ...aked horizontal lines appear on prints Go to step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job Do streaked horizontal lines appear on prints Contact technical support The problem is solved Streaked vertical lines appear on prints Action Yes No Step 1 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or ...

Page 217: ...y Store paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality prob...

Page 218: ...nts Action Yes No Replace the imaging unit and then resend the print job Do toner specks appear on prints Contact technical support The problem is solved Toner fog or background shading appears on prints Action Yes No Step 1 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 mi...

Page 219: ...the paper loaded in the tray Step 2 Check if you are printing on paper with texture or rough finishes Are you printing on textured or rough paper From the Paper menu on the printer control panel set the paper texture Go to step 3 Step 3 a From the Paper Weight menu on the printer control panel set Heavy Weight to Heavy b Resend the print job Does the toner rub off Go to step 4 The problem is solved...

Page 220: ...l voids appear on prints Go to step 2 The problem is solved Step 2 a From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray b Resend the print job Do vertical voids appear on prints Go to step 3 The problem is solved Step 3 Check if you are using a recommended type of paper a Load the indicated tray or feeder with a recommended type of ...

Page 221: ...tup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 2 Type the correct printer IP address in the address field of your Web browser Note Depending on the network settings you may need to type https instead of http before the printer IP address to ...

Page 222: ...eb Server open The problem is solved Contact technical support Contacting technical support When you call technical support describe the problem you are experiencing the message on the display and the troubleshooting steps you have already taken to find a solution You need to know your printer model type and the service tag number or express service code For more information see the label at the ba...

Page 223: ...Software Peripherals DellWare ReadyWare and Custom Factory Integration CFI DellPlus Contacting Dell You can contact Dell electronically using the following address www dell com contactdell Product power consumption The following table documents the power consumption characteristics of the product Note Some modes may not apply to your product Mode Description Power consumption Watts Printing The pr...

Page 224: ...Using the Hibernate Timeout Using the Schedule Power modes Using the Sleep Hibernate button Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between one hour and one month Off mode If this product has an off mode which still consumes a small amount of powe...

Page 225: ... 140 cleaning the printer 140 Close door or insert cartridge 173 Close rear door 173 Complex page some data may not have printed 39 173 compressed images appear on prints 204 confidential data information on securing 139 confidential jobs modifying print settings 151 confidential print jobs 80 printing from a Macintosh computer 80 printing from Windows 80 Confidential Print menu 108 Configuration chang...

Page 226: ... the home screen 18 hole punch box emptying 140 Home button printer control panel 13 home screen buttons understanding 14 customizing 18 hiding icons 18 showing icons 18 home screen applications configuring 17 finding information 17 home screen buttons understanding 14 HTML menu 131 I icons on the home screen hiding 18 showing 18 identifying jam locations 155 Image menu 132 Imaging unit low 84 xy 17...

Page 227: ... orientation 67 locating paper jam 155 lock security 138 M Maintenance kit low 80 xy 179 Maintenance kit nearly low 80 xy 179 Maintenance kit very low x estimated pages remain 80 xy 180 memory types installed on printer 138 memory card 21 installing 24 Memory full 38 180 menu settings loading on multiple printers 151 menu settings page printing 45 menus Active NIC 95 AppleTalk 100 Bin Setup 93 Con...

Page 228: ...ed 71 Parallel x menu 102 Parallel port x disabled 56 181 parts checking on the printer control panel 141 PCL Emul menu 126 PDF menu 126 Personal Identification Number method using 43 port settings configuring 44 PostScript menu 126 PPDS menu 129 print driver hardware options adding 41 print irregularities 207 print job canceling from the computer 81 print quality troubleshooting blank pages 211 cha...

Page 229: ...176 Install bin x 176 Install Tray x 176 Insufficient memory for Flash Memory Defragment operation 37 176 Insufficient memory to collate job 37 177 Insufficient memory to support Resource Save feature 35 177 Insufficient memory some Held Jobs were deleted 37 177 Insufficient memory some held jobs will not be restored 37 177 Load paper source with custom string paper orientation 177 Load paper sour...

Page 230: ...ter 80 from Windows 80 printing from a flash drive 77 printing slows down 201 Push Button Configuration method using 43 Q Quality menu 123 Quiet mode 135 R Reattach bin x 181 Reattach bins x y 182 recycled paper using 69 134 recycling Dell products 137 reducing noise 135 Reinstall missing or unresponsive cartridge 31 xy 182 Reinstall missing or unresponsive imaging unit 31 xy 183 Remote Operator Pan...

Page 231: ...ard stock 66 labels paper 67 on using envelopes 66 on using letterhead 67 transparencies 67 tips on using envelopes 66 tips on using letterhead 67 toner cartridge replacing 142 144 toner darkness adjusting 76 Too many bins attached 58 186 Too many disks installed 58 186 Too many flash options installed 58 186 Too many trays attached 58 186 touch screen buttons using 15 transparencies loading 60 tip...

Page 232: ... Unformatted flash detected 53 187 Universal Paper Size setting 46 Universal Setup menu 92 unlinking trays 64 65 Unsupported option in slot x 55 187 Unsupported USB hub please remove 175 USB port 39 printer control panel 13 USB port x disabled 56 187 USB parallel interface card troubleshooting 193 using Hibernate mode 136 using recycled paper 134 using the printer control panel 13 using the touch s...

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