Dell S2722DC User Manual Download

Page: 67 / 68

Troubleshooting

│

Speakers Specific Problems

Common

symptoms

What you

experience

Possible solutions

No sound coming
from the speakers

Cannot hear any
sound

• Turn Off the monitor, unplug the

monitor power cord, replug it, and then
turn On the monitor.

• Check the audio cable connection is

connected correctly to the audio line-
out port of the computer.

• Unplug the audio cable from the audio

line-out port.

• Reset the monitor to factory settings.

SuperSpeed USB
5 Gbps (USB 3.2
Gen 1) interface is
slow

SuperSpeed USB
5 Gbps (USB 3.2
Gen 1) peripherals
working slowly or
not working at all

• Check that your computer is

SuperSpeed USB 5 Gbps (USB 3.2
Gen 1)-compatible.

• Some computers have USB 3.2, USB

2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Reboot the computer.

Wireless USB
peripherals stop
working when a
USB 3.2 device is
plugged in

Wireless USB
peripherals
responding slowly
or only working as
the distance
between itself and
its receiver
decreases

• Increase the distance between the

USB 3.2 peripherals and the wireless
USB receiver.

• Position your wireless USB receiver as

close as possible to the wireless USB
peripherals.

• Use a USB-extender cable to position

the wireless USB receiver as far away
as possible from the USB 3.2 port.

Summary of Contents for S2722DC

Page 1: ...Dell S2722DC Monitor User s Guide Model S2722DC Regulatory model S2722DCb ...

Page 2: ...ot followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries USB Type C and USB C are registered trademarks of USB Implementers Forum Other trademarks may be trademarks of their respective owners 2021 08 Rev A00 ...

Page 3: ...des 15 Preset display modes 15 Electrical specifications 17 Physical characteristics 18 Environmental characteristics 19 Pin assignments 20 Plug and play capability 21 Universal Serial Bus USB interface 21 SuperSpeed USB 5 Gbps USB3 2 Gen 1 21 USB Type C 21 USB Type C connector 22 USB 3 2 Gen 1 5 Gbps downstream connector 22 USB ports 23 LCD monitor quality and pixel policy 23 Ergonomics 24 Handli...

Page 4: ...33 Removing the monitor stand 34 VESA wall mounting optional 34 Operating the monitor 36 Turning on the monitor 36 Using the front panel controls 36 Front panel button 37 Using the On Screen Display OSD menu 38 Accessing the menu system 38 OSD warning message 51 Setting the maximum resolution 55 Using the tilt swivel and vertical extension 56 Tilt 56 Swivel 56 Vertical extension 57 Rotating the di...

Page 5: ... Product specific problems 65 Universal Serial Bus USB specific problems 66 Speakers Specific Problems 67 Appendix 68 FCC notices U S only and other regulatory information 68 Contact Dell 68 EU product database for energy label and product information sheet 68 ...

Page 6: ...ways be sure that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it i...

Page 7: ...ion see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE If you are connecting a stand that you purchased from any other source follow the setup instructions that are included with the stand Component image Component description Display Stand riser Stand base Power cable varies by country ...

Page 8: ...book while receiving video and data signal Tilt swivel pivot and height adjustment capabilities Dual built in speakers Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Equipped with one USB Type C upstream port USB 3 2 Gen 1 5 Gbps one SuperSpeed USB 5 Gbps USB 3 2 Gen 1 Type A downstream charging port and one SuperSpeed USB 5 G...

Page 9: ...mize eye comfort The 4 ms gray to gray mode is achievable in Extreme mode to reduce visible motion blur and increased image responsiveness However this may introduce some slight and notice able visual artifacts into the image As every system setup and every user s needs are differ ent we recommend that users experiment with the different modes to find the setting that is right for them Identifying...

Page 10: ...nitor Side View Back view Back view with monitor stand Label Description Use 1 VESA mounting holes 100 mm x 100 mm behind attached VESA Cover Wall mount the monitor using VESA compatible wall mount kit 100 mm x 100 mm ...

Page 11: ...ponents in your monitor and access warranty information 3 Stand release button Releases stand from the monitor 4 Regulatory label Lists the regulatory approvals 5 Cable management slot Use to organize cables by inserting them through the slot Label Description Use 1 Security lock slot Secure the monitor with a security lock security lock not included 2 Power connector Connect the power cable shipp...

Page 12: ...10 6 Line out port Connect your speakers NOTE This port does not support headphones 7 SuperSpeed USB 5 Gbps USB 3 2 Gen 1 Type A downstream port Connect your USB device NOTE To use this port you must connect the USB Type C cable that came with your monitor to the USB Type C upstream port on the monitor and to your computer 8 Speakers Provides audio output 9 SuperSpeed USB 5 Gbps USB 3 2 Gen 1 Type...

Page 13: ...ypical Contrast ratio 1000 to 1 typical Faceplate coating Anti Glare treatment of the front polarizer Haze 25 Backlight White LED edgelight system Response time 8 ms gray to gray in Normal mode 5 ms gray to gray in Fast mode 4 ms gray to gray in Extreme mode The 4 ms gray to gray mode is achievable in Extreme mode to reduce visible motion blur and increased image responsiveness However this may in...

Page 14: ...SB 3 2 Gen 1 with BC1 2 charging capability at 2 A maximum 1 x SuperSpeed USB 5 Gbps USB 3 2 Gen 1 downstream port 2 x HDMI ports version 1 4 HDCP 1 4 1 x audio line out port Border width edge of monitor to active area Top Left Right Bottom 7 42 mm 7 43 mm 7 43 mm 21 55 mm Adjustability Tilt Swivel Pivot Height adjustable stand 5 to 21 30 to 30 90 to 90 110 mm Built in speakers 2 x 3 W sound outpu...

Page 15: ...eset display modes HDMI Model Model S2722DC Display mode Horizontal frequency kHz Vertical frequency Hz Pixel clock MHz Sync polarity Horizontal Vertical 720 x 400 31 47 70 08 28 32 VESA 640 x 480 31 50 60 00 25 20 VESA 640 x 480 37 50 75 00 31 50 VESA 800 x 600 37 90 60 30 40 00 VESA 800 x 600 46 90 75 00 49 50 VESA 1024 x 768 48 40 60 00 65 00 VESA 1024 x 768 60 00 75 00 78 80 VESA 1152 x 864 67...

Page 16: ...SA 640 x 480 VESA 640 x 480 VESA 800 x 600 VESA 800 x 600 VESA 1024 x 768 VESA 1024 x 768 VESA 1152 x 864 VESA 1280 x 1024 VESA 1280 x 1024 VESA 1600 x 900 VESA 1920 x 1080 2048 x 1080 2560 x 1440 2560 x 1440 111 00 74 98 298 50 31 47 70 08 28 32 31 50 60 00 25 20 37 50 75 00 31 50 37 90 60 30 40 00 46 90 75 00 49 50 48 40 60 00 65 00 60 00 75 00 78 80 67 50 75 00 108 00 64 00 60 00 108 00 80 00 7...

Page 17: ... W Off mode 1 0 3 W Standby Mode 1 17 7 W On mode 1 155 W Max 2 18 5 Pon 3 59 57 kWh TEC 3 1 As defined in EU 2019 2021 and EU 2019 2013 2 Max brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumption in kWh measured with reference to Energy Star test method This doc...

Page 18: ... the different cable suppliers in the market the type of material connector and process used to manufacture these cables Dell does not guarantee video performance on cables that are not shipped with your Dell monitor Dimensions with stand Height extended 510 05 mm 20 08 in Height compressed 400 05 mm 15 75 in Width 611 60 mm 24 08 in Depth 174 72 mm 6 88 in Dimensions without stand Height 364 64 m...

Page 19: ...ping 20 C to 60 C 4 F to 140 F Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 528 88 BTU hour maximum 60 39 BTU hour typical Weight without stand assembly For wall mount or VESA mount considerations no cables 5 40 kg 11 91 lb Weight of stand assembly 1 50 kg ...

Page 20: ...MDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT HDMI connector ...

Page 21: ...mation about changing the monitor settings see Operating the monitor Universal Serial Bus USB interface This section gives you information about the USB ports that are available on the monitor Transfer speed Data rate Maximum power supported each port SuperSpeed 5 Gbps 4 50 W High speed 480 Mbps 4 50 W Full speed 12 Mbps 4 50 W SuperSpeed USB 5 Gbps USB3 2 Gen 1 USB Type C Description Video Displa...

Page 22: ... Name USB 3 2 Gen 1 5 Gbps downstream connector A1 GND B1 GND A2 TX1 B2 TX2 A3 TX1 B3 TX2 A4 VBUS B4 VBUS A5 CC1 B5 CC2 A6 D B6 D A7 D B7 D A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS A10 RX2 B10 RX1 A11 RX2 B11 RX1 A12 GND B12 GND Pin number 9 pin side of the connector 1 VCC 2 D 3 D 4 GND 5 SSRX ...

Page 23: ...Gbps USB 3 2 Gen 1 capable computer NOTE The USB ports on the monitor work only when the monitor is turned On or in Standby mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality LCD monitor quality and pixel policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in a...

Page 24: ...m your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks 5 Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighti...

Page 25: ...and or get up and walk around at regular intervals Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monitor and keyboard positioned directly in front of the user feet flat on the floor wrists relaxed and flat ...

Page 26: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Page 27: ...clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice ...

Page 28: ...ny other source follow the setup instructions that were included with the stand To set up the monitor stand 1 Follow the instructions on the flaps of packaging box to remove the stand from the cushion that secures it 2 Remove the stand base and stand riser from the packaging cushion 3 Align and place the stand riser on the stand base 4 Open the screw handle at the bottom of the stand base and turn...

Page 29: ...splay NOTE Before attaching the stand assembly to the display ensure that the front plate flap is opened to allow space for assembly 7 Attach the stand assembly to the display a Align and slide the tabs on the stand riser into the VESA slot b Press the stand down until it snaps into place ...

Page 30: ...iser with both hands firmly and lift the monitor Then place the monitor in an upright position on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 9 Lift the protective cover from the monitor ...

Page 31: ...ter may vary To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the USB Type C cable shipped with your monitor or the HDMI cable from your monitor to the computer See Bottom view for details 3 Connect the USB 3 2 Gen 1 peripherals to the USB 3 2 Gen 1 downstream ports on the monitor Connecting the USB Type C and power cables NOTE Use the USB T...

Page 32: ...or Connecting the HDMI and power cables optional Organizing your cables While connecting all the necessary cables see Connecting your monitor for cable attachment organize all the cables as shown above Turning on your monitor ...

Page 33: ... bottom of the monitor see Security lock slot For more information on using the Kensington lock sold separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for the purpose of illustration only The appearance of the lock may vary ...

Page 34: ...any other source follow the setup instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button at the back of the display 3 Lift the stand assembly up and away from the monitor VESA wall mounting optional Screw dimension M4 x 10 mm Read the instructions that shipped with the VESA compatible wall mounting...

Page 35: ...r 4 Install the mounting bracket from the wall mounting kit to the display 5 Mount the monitor on the wall For more information see the documentation that is shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight or load bearing capacity of 21 60 kg ...

Page 36: ...nt panel controls Use the control buttons on the front of the monitor to adjust settings The following table describes the front panel buttons Front panel button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset color modes 2 Shortcut key Volume To directly access the Volume adjustment slider ...

Page 37: ...in the OSD menu 3 OK Use the OK button to confirm your selection 4 Back Use the Back button to go back to the previous menu 3 Menu Use the MENU button to launch the On Screen Display OSD See Accessing the menu system 4 Exit Use this button to exit the OSD main menu 5 Power with power light indicator To turn the monitor on or off Solid white light indicates that the monitor is turned on and functio...

Page 38: ...ove between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the or or button once to activate the highlighted option NOTE The directional buttons and the OK button displayed may differ according to the menu you ve selected Use available buttons to make your selec...

Page 39: ...tton to increase the brightness and press the button to decrease the brightness min 0 max 100 Contrast Adjusts the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference between darkness and lightness on the moni...

Page 40: ...input sources Press the button to confirm the selection Auto Select for USB C Allows you to set Auto Select for USB C to Prompt for Multiple Inputs Always displays the Switch to USB C Video Input message for you to choose whether to switch or not Yes Always switches to USB C video input without asking when the USB Type C cable is connected No Never automatically switches to USB C video input when ...

Page 41: ... the monitor 41 Color Use Color to adjust the color setting mode Preset Modes Allows you to choose a preset mode from the list Standard Loads the monitor s default color settings This is the default preset mode ...

Page 42: ...shoulder For more information see Ergonomics Movie Loads color settings ideal for movies FPS Loads color settings ideal for First Person Shooter FPS games RTS Loads color settings ideal for Real Time Strategy RTS games RPG Loads color settings ideal for Role Playing Games RPG Warm Presents colors at lower color temperatures The screen appears warmer with a red yellow tint Cool Presents colors at h...

Page 43: ...re can shift the color of the video image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only when you select Movie FPS RTS or RPG preset mode Saturation This feature can adjust the color saturation of the video image Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available ...

Page 44: ...ts the image ratio to 16 9 4 3 or 5 4 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Response Time Allows you to set the Response Time to Normal Fast or Extreme Reset Display Resets all display settings to the factory preset values ...

Page 45: ...r 45 Audio Volume Adjusts the volume of speakers Use or to adjust the volume level from 0 to 100 Speaker Allows you to enable or disable the speaker function Reset Audio Select this option to restore default audio settings ...

Page 46: ...lay to one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by pressing the and buttons min 0 max 100 Timer Sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds ...

Page 47: ...y the Power button is locked and not accessible by the user Menu Power Buttons Both the Menu function and Power buttons are locked and not accessible by the user The default setting is Disable Alternative Lock Method for Menu function buttons You can also press and hold the Menu function button next to the Power button for 4 seconds to set the lock options NOTE To unlock the button s press and hol...

Page 48: ...cator on or off to save energy USB C Charging The default setting is Off in Off Mode Selecting On in Off Mode may automatically charge your notebook or mobile devices through the USB Type C cable even when the monitor is in off mode Other USB Charging Allows you to enable or disable USB Type A Downstream Ports charging function during monitor standby mode Reset Personalization Resets all settings ...

Page 49: ...Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor ...

Page 50: ... selecting On Firmware Displays the firmware version of your monitor Service Tag Displays the service tag of your monitor This string is required when you look for phone support check your warranty status update drivers on Dell s website etc Reset Others Resets all settings under the Others menu to the factory preset values Factory Reset Restores all preset values to the factory default settings ...

Page 51: ...ecifications for the Horizontal and Vertical frequency ranges addressable by this monitor The recommended mode is 2560 x 1440 NOTE The message may slightly differ depending on the connected input signal You will see the following message before the DDC CI function is disabled When you adjust the Brightness level for the first time the following message appears NOTE If you select Yes the message wi...

Page 52: ... next time you change the settings of these features When you perform a factory reset the message will appear again You will see the following message before the Lock function is activated NOTE The message may slightly differ depending on the selected settings When the monitor goes into Standby mode the following message appears Activate the computer and wake up the monitor to gain access to the O...

Page 53: ...he OSD NOTE The message may slightly differ depending on the connected input signal If either USB C or HDMI input is selected and the corresponding cable is not connected a floating dialog box as shown below appears NOTE The message may slightly differ depending on the connected input signal When the monitor is under HDMI input and a USB Type C cable is connected to a notebook that supports DP Alt...

Page 54: ...54 Operating the monitor When Factory Reset is selected the following message appears When Yes is selected the following message appears See Troubleshooting for more information ...

Page 55: ...0 1 Right click on the desktop and click Display settings 2 If you have more than 1 monitor connected ensure to select S2722DC 3 Click the dropdown list of Resolution and select 2560 x 1440 4 Click Keep changes If you do not see 2560 x 1440 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or port...

Page 56: ... that was shipped with your monitor If you are attaching a stand that you purchased from any other source follow the setup instructions that were included with the stand With the stand attached to the monitor you can adjust the monitor for the most comfortable viewing angle Tilt NOTE The stand is not installed at the factory when shipped Swivel ...

Page 57: ...xtends vertically up to 110 mm The figure below illustrates how to extend the stand vertically Rotating the display Before you rotate the display ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor ...

Page 58: ...ell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE In the Portrait mode you may experience performance degradation when using graphic intensive applications such as 3D gaming ...

Page 59: ...y Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an NVIDIA graphics card click the NVIDIA tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab...

Page 60: ...he computer 3 Turn On the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white NOTE The message may slightly differ depending on the connected input signal 4 This box also appears during normal system operation if the video cable becomes disconnected...

Page 61: ...t particles on the surface of the screen 2 Press and hold Button 4 for about 4 seconds until a pop menu appears 3 Use Button 1 or Button 2 to select the diagnostic tool and use Button 3 to confirm A gray test pattern appears at the beginning of the diagnostic program 4 Carefully inspect the screen for abnormalities 5 Press Button 1 again to change the test patterns 6 Repeat steps 4 and 5 to inspec...

Page 62: ...e correct input source is selected in the Input Source menu No Video Power LED on No picture or no brightness Increase brightness and contrast controls via OSD Invoke the self test feature see Self test Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry ...

Page 63: ...CD technology For more information on Dell Monitor Quality and Pixel Policy see Dell support site at www dell com pixelguidelines Brightness Problems Picture too dim or too bright Reset the monitor to factory settings Adjust brightness and contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Horizontal Vertical Lines Screen has one or m...

Page 64: ...he monitor to the computer is connected properly and is secure Reset the monitor to factory settings Invoke the self test feature see Self test and determine if these lines are also flagged in the self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for...

Page 65: ...h the buttons on the front panel OSD does not appear on the screen Turn Off the monitor unplug the power cord plug it back and then turn On the monitor The OSD menu may be locked Press and hold the Menu function button next to the Power button for 4 seconds to unlock for more information see Lock No input signal when user controls are pressed No picture the LED light is white Check the signal sour...

Page 66: ...USB peripherals are not working Check that your monitor is turned On Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Turn the monitor off and then on again Reboot the computer Some USB devices like external portable HDD require higher electric current connect the device directly to the computer system USB Type C port does not supply power USB periph...

Page 67: ...g at all Check that your computer is SuperSpeed USB 5 Gbps USB 3 2 Gen 1 compatible Some computers have USB 3 2 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 2 device is plugged in Wireless USB peripherals respo...

Page 68: ...e located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product...

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