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Dell Pro Wireless Headset, User Manual, Page: 18 / 21

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Dell Pro Wireless Headset User Manual Download Page 18

Corded mode (audio over USB)

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio
performance by using density-friendly corded mode.

Steps

1. Disconnect your Bluetooth USB adapter from your computer
2. Connect your headset directly to your computer with the provided 1.5 m USB cable
3. Power off your headset to use density-friendly corded mode

NOTE:

 Your headset battery charges while in corded mode.

18

More Features

Summary of Contents for Pro Wireless Headset

Page 1: ...Dell Pro Wireless Headset WL5022 User s Guide Regulatory Model B4220T BT600 June 2021 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...t 11 Charge 11 Check headset battery status 12 Chapter 6 Load software 14 Chapter 7 The Basics 15 Power on off 15 Adjust the volume 15 Make Take End Calls 15 Interact with Microsoft softphone 15 Play or pause audio 16 Track selection 16 Fast forward rewind 16 Voice assistant 16 Chapter 8 More Features 17 Select language 17 Enable Tile 17 DeepSleep Mode 17 Online indicator 17 Corded mode audio over...

Page 4: ...Chapter 11 Getting help and contacting Dell 21 4 Contents ...

Page 5: ...is a device that allows connectivity to computers and mobile devices with high quality audio The headset features a lightweight design with on ear controls and long battery life for uninterrupted and hands free audio experience 1 Introduction 5 ...

Page 6: ... below Ensure that you have received all the components and contact Dell see your invoice for contact information if something is missing Wireless Headset USB cable Quick Start Guide QSG Safety Environmental Regulatory and Warranty Information SERI 2 6 Package contents ...

Page 7: ...Charging port Volume Call button Press to interact with Microsoft Teams app required Siri Google Assistant Smartphone feature Default voice assistant Play pause Next track Previous track NOTE Functionality varies by application The controls may not work with web based apps 3 Overview 7 ...

Page 8: ... codes Standard LEDs USB LEDs What they mean Flashing red and blue Pairing Solid blue Headset connected Flashing blue On a call Solid red Mute active Flashing purple Streaming media from computer Table 2 LED codes for Teams LEDs when Microsoft Teams is detected USB LEDs What they mean Flashing red and blue Pairing Solid purple Microsoft Teams connected Flashing blue On a call Solid red Mute active...

Page 9: ...to indicate the connection has been established When on a call the LED on the USB adapter flashes blue When not on a call the LED is solid 3 OPTIONAL Load Plantronics Hub for Windows Mac by visiting poly com software or visit www dell com support This allows you to customize your headset behavior through advanced settings and options Pair to mobile device Steps 1 To put your headset in pair mode s...

Page 10: ...r Pair USB adapter again Typically your USB adapter is pre paired to your headset In the event that your adapter is disconnected or bought separately you will need to pair the adapter to your headset Steps 1 Insert the high fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it 2 Put your headset in pair mode 3 Put your Bluetooth USB adapter into pai...

Page 11: ...th NOTE For true stereo sound wear the boom on your right side Charge Steps Charge your headset using the micro USB cable or the charge stand sold separately The headset LEDs flash when charging It takes approximately 90 minutes to fully charge your headset The LEDs turn off once charging is complete NOTE The micro USB cable and charge stand sold separately plug into a computer or wall charger s U...

Page 12: ...Android check the home screen Plantronics Hub for Windows Mac click on the Plantronics Hub headset icon in the system tray or menu bar to view battery status Slide and release the Power switch away from the off position Listen to the voice alert or observe the headset LEDs Table 4 Headset LED behavior while charging Off Charging complete Battery high Battery medium Battery low Battery critical 12 ...

Page 13: ...NOTE To reset the accuracy of the talk time alert deplete the headset battery then charge fully Fit and charge 13 ...

Page 14: ...rol answer end and mute functionality Steps Download Plantronics Hub for Windows Mac by visiting poly com software or visit www dell com support Manage your headset settings on your computer with Plantronics Hub Call control for softphones Change headset language Update firmware Turn features on off 6 14 Load software ...

Page 15: ...Interact with Microsoft softphone Steps For Microsoft Teams tap the headset s Call button to interact application required For Skype for Business press and hold the headset s Call button for 2 seconds to interact application required Set your target phone by going to Plantronics Hub for Windows Mac Softphones Software Settings Target Softphone 7 The Basics 15 ...

Page 16: ... Fast forward rewind Steps Double tap and hold the Call button to fast forward Triple tap and hold the Call button to rewind NOTE Functionality varies by application May not function with web based apps Voice assistant Steps Siri Google Assistant Cortana Press and hold the Call button for 2 seconds to activate your phone s default voice assistant Wait for the phone prompt to activate voice dialing...

Page 17: ... help Steps 1 Pair the headset to your mobile device 2 Update your Plantronics Hub mobile app software if necessary 3 Launch Plantronics Hub app and ensure that your headset firmware is up to date 4 From Plantronics Hub main menu choose Apps Tile Enable 5 Launch the Tile app and follow the instructions to connect your headset DeepSleep Mode If you leave your headphones powered on but out of range ...

Page 18: ...e audio performance by using density friendly corded mode Steps 1 Disconnect your Bluetooth USB adapter from your computer 2 Connect your headset directly to your computer with the provided 1 5 m USB cable 3 Power off your headset to use density friendly corded mode NOTE Your headset battery charges while in corded mode 18 More Features ...

Page 19: ...eadset from other devices such as phones tablets and computers Do not start a second update from a second device Do not stream media on your smartphone Do not answer or place a call NOTE Smartphone If you receive a lot of calls emails or texts try turning on the Do Not Disturb feature in your smartphone s settings while you update Headset recovery If you have several failed attempts at an over the...

Page 20: ...ality using the Dell Peripheral Manager app 4 Ensure the softphone you are using is supported by the Dell WL5022 How do I interact with Microsoft Teams or Skype for Business 1 For Microsoft Teams tap the Call button to interact 2 For Skype for Business press and hold the Call button for 2 seconds to interact 3 Select the headset as the target audio device through Windows settings Does my Microsoft...

Page 21: ...rvice Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type th...

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