Dell Precision Workstation 470 User Manual Download Page 1

Dell Precision Workstation 470 and 670 Computers User's Guide

file:///T|/htdocs/systems/ws670/EN/ug_en/index.htm[3/20/2013 9:31:41 AM]

Dell Precision™ Workstation 470 and 670 Computers

User's Guide

Information About Your Computer
Your Dell Precision™ 670 Computer
Your Dell Precision™ 470 Computer
Advanced Features
RAID
Removing and Replacing Parts

Tools to Help Solve Problems
Solving Problems
Cleaning Your Computer
Features of Microsoft Windows XP
Appendix
Glossary

Model WHM and WHL

For information on other documentation included with your computer, see "

Finding Information

."

Notes, Notices, and Cautions

NOTE: 

A NOTE indicates important information that helps you make better use of your computer.

NOTICE: 

A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: 

A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the "

Glossary

."

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

® 

Windows

®

 operating systems are

not applicable.

The Drivers and Utilities CD, Quick Reference Guide, and Operating System CD are optional and may not ship with your

computer.

Information in this document is subject to change without notice.
© 2004–2006 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell PrecisionDimensionOptiPlexLatitude, PowerEdge, PowerVault, PowerApp, Axim,
and Dell OpenManage are trademarks of Dell Inc.; Red Hat is a registered trademark of Red Hat, Inc.; Intel is a registered trademark and Xeon is
a trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Models WHM and WHL

September 2006    P/N U3524     Rev. A04

Summary of Contents for Precision Workstation 470

Page 1: ...nd acronyms see the Glossary If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable The Drivers and Utilities CD Quick Reference Guide and Operating System CD are optional and may not ship with your computer Information in this document is subject to change without notice 2004 2006 Dell Inc All rights reserved Reproductio...

Page 2: ...rivers or run the Dell Diagnostics Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users NOTE The latest drivers and documentation updates can be found at support dell com NOTE The Drivers and Utilities CD is optional and may not ship with your computer How to set...

Page 3: ...nd technical support Documentation for my computer Dell Support Website support dell com NOTE Select your region to view the appropriate support site The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Online discussion with other Dell customers Upgrades Upgrade information for components s...

Page 4: ... us dell com docs software OSRHEL3 http docs us dell com docs software OSRHEL4 How to reinstall my operating system Operating System CD The operating system is already installed on your computer To reinstall your operating system use the Operating System CD See this document for instructions After you reinstall your operating system use the Drivers and Utilities CD to reinstall drivers for the dev...

Page 5: ...ection exists between a 10 Mbps network and the computer Orange A good connection exists between a 100 Mbps network and the computer Yellow A good connection exists between a 1 Gb or 1000 Mbps connection and the computer Off The computer is not detecting a physical connection to the network SCSI controller Dell Precision 470 computer Add in U320 SCSI Dell Precision 670 computer Integrated U320 SCS...

Page 6: ... connector data width maximum 64 bits PCI Express x16 connector one connector size 164 pins connector data width maximum 16 bits PCI Express x8 runs at x4 only connector one connector size 98 pins connector data width maximum 8 bits Dell Precision 670 computer PCI connector one connector size 120 pins connector data width maximum 32 bits PCIX connectors three connector size 188 pins connector data...

Page 7: ...External connectors Serial two 9 pin connector 16550C compatible Parallel one 25 hole connector bidirectional IEEE 1394a Dell Precision 670 computer two 6 pin connectors Dell Precision 470 computer available with add in PCI IEEE 1394a card Network adapter RJ45 connector PS 2 keyboard and mouse 6 pin mini DIN USB two front panel and six back panel USB 2 0 compliant connectors Audio Dell Precision 6...

Page 8: ...sh button Power light green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems Hard drive access light green Link integrity light on integrated network adapter green light for 10 Mb operation orange light for 100 Mb operation yellow light for a ...

Page 9: ...hes Width 44 7 cm 17 6 inches Depth 44 5 cm 17 5 inches Weight 18 6 kg 41 lb Supported monitor weight in desktop orientation 45 4 kg 100 lb Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave ...

Page 10: ...w these suggestions To avoid losing or corrupting data never turn off your computer when the hard drive light is on Schedule regular virus scans using virus software Manage hard drive space by periodically deleting unnecessary files and defragmenting the drive Back up files on a regular basis Periodically clean your monitor screen mouse and keyboard see Cleaning Your Computer Back to Contents Page...

Page 11: ...drive light The hard drive light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as your CD player is operating 3 power button Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform a Microsoft Windows shutdown 4 power light The power light illu...

Page 12: ...he front panel connectors and view the diagnostic lights Front View Doors Open 1 floppy drive optional Access the optional floppy drive 2 headphone connector Attach headphones 3 microphone connector Attach a microphone 4 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as flash memory key or cameras or for bootable USB devices see System Setup for mo...

Page 13: ... s Guide file T htdocs systems ws670 EN ug_en abtmetro htm 3 20 2013 9 31 44 AM lights 4 information see Diagnostic Lights 7 externally accessible drives Access additional drives such as a CD or DVD drive Drive arrangement varies on computer configuration Opening the Drive Door Back View ...

Page 14: ...our computer 3 padlock ring Insert a padlock to lock the computer cover 4 power connector Insert the power cable 5 card slots Access connectors for any installed cards 6 back panel connectors Plug serial USB and other devices into the appropriate connectors 1 parallel connector Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connec...

Page 15: ...r computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector...

Page 16: ...see System Setup Options Inside Your Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 floppy drive optional 2 CD DVD drive 3 hard drive shroud 4 card cage video fan 5 power supply 6 processor shroud fan 7 system board Cable Colors Device Color Hard drive Blue cables Floppy drive optional Black pull tab...

Page 17: ...battery socket BATTERY 19 front panel audio cable connector FRONTAUDIO 4 CD DVD drive connector IDE1 20 processor CPU_1 5 CD DVD drive connector IDE2 21 CD drive audio cable connector CD_IN 6 power connector POWER_2 22 processor fan connector FAN_P0 7 standby power light AUX_PWR 23 processor fan connector FAN_P1 8 power connector POWER_1 24 memory module connector DIMM _1 The connectors are labele...

Page 18: ...ory Overview for instructions on installing memory 10 card fan connector FAN_CCAG 26 Voltage Regulator Module VRM 11 SCSI connector SCSI 27 suspend to RAM light STR_LED 12 auxiliary hard drive activity light connector AUX_LED 28 memory fan connector FAN_MEM 13 PCIX card connectors 29 password jumper PSWD 14 telephony connector MODEM 30 RTC reset jumper RTCRST 15 PCI Express x8 connector runs at x4...

Page 19: ... also be on when a device such as your CD player is operating 3 floppy drive optional Access the optional floppy drive 4 CD DVD drive s Access additional drives such as a CD or DVD drive Drive arrangement varies on computer configuration 5 diagnostic lights 4 Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights 6 USB 2 0...

Page 20: ... a wake device in the Windows Device Manager For more information about sleep states and how to exit from a power saving state see Power Management See Diagnostic Lights for a description of light codes that can help you troubleshoot problems with your computer 10 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead per...

Page 21: ...vers have been installed on your hard drive 5 USB 2 0 connectors 4 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as flash memory key or cameras or for bootable USB devices 6 link integrity light Green A good connection exists between a 10 M...

Page 22: ...have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug it into a USB connector 11 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 12 13 serial connectors Connect a serial devi...

Page 23: ...d drive Blue cable Floppy drive optional Black pull tab CD DVD drive Orange pull tab I O panel Yellow pull tab System Board Components 1 front panel connector PANEL 16 processor CPU_0 2 SATA connectors 2 SATA_0 and SATA_1 17 front panel audio cable connector FRONTAUDIO 3 battery socket BATTERY 18 processor CPU_1 4 CD DVD drive connector IDE1 19 CD drive audio cable connector CD_IN 5 CD DVD drive c...

Page 24: ...dby power light AUX_PWR 23 memory module connector DIMM_6 The connectors are labeled DIMM_1 through DIMM_6 with DIMM_6 closest to the processor See Memory Overview for instructions on installing memory 9 card fan connector FAN_CCAG 24 Voltage Regulator Module VRM 10 auxiliary hard drive activity light connector AUX_LED 25 suspend to RAM light STR_LED 11 PCIX card connector 26 memory fan connector ...

Page 25: ...t Standard Format ASF is a DMTF management standard that specifies pre operating system or operating system absent alerting techniques The standard is designed to generate an alert on potential security and fault conditions when the operating system is in a sleep state or the computer is powered down ASF is designed to supersede previous operating system absent alerting technologies Your computer ...

Page 26: ...nd CIM industry standards Dell OpenManage Client instrumentation which is based on DMI and CIM is available for your computer For information on IT Assistant see the Dell OpenManage IT Assistant User s Guide available on the Dell Support website at support dell com Dell OpenManage Client Instrumentation Dell OpenManage Client Instrumentation is software that enables remote management programs such...

Page 27: ...ter A padlock alone prevents the computer from being opened A security cable looped around a stationary object is used in conjunction with a padlock to prevent unauthorized movement of the computer Attach a commercially available antitheft device to the security cable slot on the back of the computer NOTE Before you purchase an antitheft device make sure that it works with the security cable slot ...

Page 28: ...new system password is less than 32 characters the whole field fills with placeholders Then the option heading changes to Confirm Password followed by another empty 32 character field in square brackets 5 To confirm your password type it a second time and press Enter The password setting changes to Set 6 Exit system setup Password protection takes effect when you restart the computer Typing Your S...

Page 29: ...s not allow assignment of admin passwords users must enter an admin password to make changes to system setup Not Set Allows assignment of admin passwords password feature is enabled but no password is assigned Disabled The admin password is disabled by a jumper setting on the system board Assigning an Admin Password The admin password can be the same as the system password NOTE If the two password...

Page 30: ...r your old password and enter the new password at the New Password and Confirm New Password prompts To delete the admin password 1 Enter system setup 2 Highlight Admin Password and press Enter 3 Enter your old password and enter a blank password at the New Password and Confirm New Password prompts The setting changes to Not Set Disabling a Forgotten Password and Setting a New Password To reset sys...

Page 31: ...ings Option Field This field contains information about each option In this field you can view your current settings and make changes to your settings Use the left and right arrow keys to highlight an option Press Enter to make that selection active Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field System Setup Options N...

Page 32: ...IC to On default Off On w PXE or On w RPL When the On w PXE or On w RPL setting is active available only for the future boot process the computer attempts to boot from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Integrated Audio On default Enables or disables the onboard audio controller US...

Page 33: ...Switching to performance mode may cause the drive to be noisier NOTE Changing the acoustics setting does not alter your hard drive image Security Admin Password Not Set default This option provides restricted access to the computer s system setup program in the same way that access to the computer can be restricted with the System Password option System Password Not Set default Displays the curren...

Page 34: ...ssage On default Controls the SERR DMI message mechanism Some graphics cards require the SERR DMI message mechanism to be disabled Asset Tag Set default Used for customer info Owner Tag Not Set default Used for owner info Load Defaults This setting restores the computer s factory installed default settings Event Log Displays the system event log POST Behavior Fastboot On default When set to On def...

Page 35: ...uter to boot from the CD drive so that you can run the Dell Diagnostics on the Drivers and Utilities CD but the computer needs to boot from the hard drive when the diagnostic tests are complete You can also use this feature to restart your computer to a USB device such as a floppy drive memory key or CD RW drive NOTE If you are booting to a USB floppy drive you must first set the floppy drive to O...

Page 36: ...ons located in the Product Information Guide NOTICE This process erases both the system and admin passwords 1 Follow the procedures in Removing and Replacing Parts Jumper Setting Description PSWD default Password features are enabled Password features are disabled RTCRST Real time clock reset jumpered unjumpered 2 Locate the password jumper PSWD on the system board for the Dell Precision 470 compu...

Page 37: ...cing Parts 2 Reset the current CMOS settings a Locate the password and CMOS jumpers RTC_RST on the system board for the Dell Precision 470 computer see System Board Components and for the Dell Precision 670 computer see System Board Components b Remove the jumper plug from its pins c Place the password jumper plug on the RTC_RST pins and wait approximately 5 seconds d Remove the jumper plug from t...

Page 38: ...0 or Ultra2 the SCSI bus operates in SE mode and runs at a maximum of Ultra 40 MBps speed For more information about installing a SCSI device and SCSI ID settings for your Dell Precision 670 computer see Drives for the Dell Precision 670 Computer and for your Dell Precision 470 computer see Drives for the Dell Precision 470 Computer NOTE Due to resource constraints you can not install more than on...

Page 39: ...RW DVD RW or CD RW DVD combo drive NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD You can also use Sonic DigitalMedia for other purposes such as creating music CDs from audio files stored on your computer or backing up important data For help open Sonic DigitalMedia and then click the question mark ...

Page 40: ...Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later CD Writable Drives Media Type Read Write Rewritable CD R Yes Yes No CD RW Yes Yes ...

Page 41: ...mum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of the blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project...

Page 42: ...D levels 0 and 1 using HostRAID technology Operating system independent configuration and RAID creation for SCSI using SCSISelect Operating system independent configuration and RAID creation for Serial ATA using Adaptec RAID Configuration ARC Easy array configuration and status using RAID Storage Manager Install the RAID Storage Manager as described in Installing and Using RAID Storage Manager Eve...

Page 43: ...driver 3 Insert the driver disk you created in step 1 select the floppy drive as the source and then click Next 4 If necessary select the appropriate driver for your operating system 5 Click Next as needed to complete the controller installation 6 Remove the driver disk 7 If you are prompted to restart the computer do so Your installation is complete If you want to create an array from the BIOS se...

Page 44: ...evice views are repeated for each additional RAID controller in the computer Select the controller by clicking anywhere on the controller information When you select the controller the Events Properties and Tasks buttons change from blue to amber indicating that clicking any of them displays an additional window with information and options specific to this controller Pop Up Tool Tips If you posit...

Page 45: ...ton displays a bar for each drive with the largest capacity drive full length and the other drives proportional to the drive capacity relative to the largest drive Any part of a drive used in an array is shown as a gray segment within the bar Selecting any gray segment highlights it in amber and in the Logical Devices view In either the Full Size Capacity View or the Relative Size Capacity View a ...

Page 46: ...D Storage Manager permissions vary according to your operating system permissions Administrator The Administrator log in allows you to view and modify the RAID configuration You can create and delete logical devices add and remove hot spare drives and verify logical devices To log in as Administrator you must be a member of the Administrator group for your operating system Use the Administrator us...

Page 47: ... of the ready physical drives available in your computer If four or more ready drives of the same capacity are available this choice also defines a hot spare drive for the controller If four or more ready drives are available the largest drive is designated as the hot spare drive NOTE For HostRAID controllers Express configuration creates a RAID level 1 logical drive NOTE When you choose Express c...

Page 48: ...ebuild drive 3 Click Yes NOTE During the rebuild operation the failed drive enters the rebuild state and the logical device remains degraded until the rebuild operation is completed Rebuilding to a Hot Spare When a hot spare drive is available the rebuild operation begins automatically without the need to replace the failed drive If more than one drive fails within the same disk group no rebuild t...

Page 49: ...wo host RAID levels to provide the proper level of fault tolerance and event notification See SCSI Host RAID HostRAID supports the following RAID levels RAID 0 Striping mode for boosting performance RAID 1 Mirroring mode for data security Creating Arrays Before creating arrays make sure the disks for the array are connected and installed in your computer Note that disks with no usable space or dis...

Page 50: ...mmended that you do not change the default You can select between the different creation methods for RAID 0 and RAID 1 The following table gives examples of when each is appropriate RAID Level Create Via When Appropriate RAID 0 No Init Creating a RAID 0 on new drives RAID 0 Migrate Creating a RAID 0 on a new drive and one drive with data you want to preserve RAID 1 Build Any time you wish to creat...

Page 51: ... to rebuild 3 Press Ctrl r to rebuild Verifying Drives If you are notified of a mismatch of data during a build of RAID 1 you have an option of synchronizing your drives NOTE You only have the synchronize option available if the array is Optimal If the array has failed you need to rebuild the array 1 Select the drives you need to synchronize 2 Press Ctrl s 3 Select Yes when the following prompt is...

Page 52: ...ete Hotspares by using the up and down arrow keys 4 Use the up and down arrow keys to highlight the disk you want to designate as a Hotspare select Insert and then press Enter 5 Select Yes when the following prompt is displayed Do you want to create spare Yes No The Spare you have selected appears in the Assigned Hot Spare Drive menu Viewing Array Properties To view the properties of an existing a...

Page 53: ...el format of the hard drive by writing zeros to the entire disk Serial ATA drives are low level formatted at the factory and do not need to be low level formatted again NOTICE Formatting destroys all data on the drive Be sure to back up your data before performing this operation Verify Disk Media Scans the media of a disk drive for defects SCSI Host RAID With the SCSISelect utility you can create ...

Page 54: ... R0 Mirrored R1 Hard Drive Spare Vendor Indicates vendor of hard drive Product Indicates model of hard drive or name of built array Size Indicates size of hard drive Status Indicates available RAID status Free Available drive Optimal No defect Degraded One drive in a mirrored array is in failed status and a Rebuild option is available Dead One drive in a RAID 0 array is in failed state or missing ...

Page 55: ...an array configuration it will not be available for selection 4 Select the RAID type you want to build As you highlight the selections you receive an allowance message regarding minimum and maximum drives Press Enter The allowance messages for the different RAID types are as follows RAID 0 Min 2 drives RAID 1 Min 2 drives max 2 drives 5 From the Select RAID Member menu press the spacebar to select...

Page 56: ... the source is equal to or smaller than the target Copy from ID to ID Copy from a source drive to a target drive if the source is equal to or smaller than the target NOTE If a valid partition table or boot block is detected in the target drive you receive a warning that that the information will be destroyed 6 After entering your options if a partition exists on any of the selected drives you get ...

Page 57: ...ives None Breaks the array but keeps any existing data on both drives 4 Select Yes and press Enter The following message appears Are you sure 5 Select Yes and press Enter If you select No you return to the Main menu Adding a Spare Drive With RAID 1 you have the option to create a maximum of 2 spare drives You can create a spare before you define your RAID or you can add a spare later to an existin...

Page 58: ...p the Verify by pressing Esc You get a pop up window displaying Stop Verify If you select Yes you return to the Main menu 3 If a message asking if you want to automatically fix errors appears select Yes to AutoFix This executes a comparison of mirrored drives a copy from the primary drive to secondary drive when a miscompare occurs and a report at the end of the verification process If you select ...

Page 59: ...13 9 31 47 AM Write Cache 1 From the Main menu select Array press Enter and then select W for the write cache setting change 2 Select Write Cache Setting from the write cache options window and press Enter 3 For the non RAID array drives select W from the Main menu 4 Choose the drive and press Enter Back to Contents Page ...

Page 60: ...s procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer You have read the safety information in your Dell Product Information Guide A component can be replaced by performing the removal procedure in reve...

Page 61: ...ctors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug i...

Page 62: ...M NOTICE Ensure that sufficient space exists to accommodate the open cover at least 30 cm 1 ft of desk top space 3 Slide the cover release latch toward the top of the computer 4 Raise the cover and pivot it toward the front of the computer Dell Precision 670 Workstation 1 cover release latch 2 security cable slot 3 padlock ring Dell Precision 470 Workstation ...

Page 63: ... you install new memory modules download the most recent BIOS for your computer from the Dell Support website at support dell com Memory Overview NOTE Your computer supports ECC and registered memory Memory modules should be installed in pairs of matched size speed and rank 1R is single rank and 2R is dual rank See the label on the memory module to determine its size speed rank and organization Be...

Page 64: ...MM_2 DIMM_3 and DIMM_4 and then DIMM_5 and DIMM_6 If dual rank modules are installed in DIMM_3 and DIMM_4 then DIMM_5 and DIMM_6 cannot be used Dual rank memory modules are not supported in DIMM_5 and DIMM_6 NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any ...

Page 65: ...e computer chassis NOTE If you have incorrectly installed memory when you start your computer you will receive an error message Press F2 to enter system setup and help identify the error See Memory Overview for information on installation guidelines 1 Follow the procedures in Removing and Replacing Parts 2 Press out the securing clip at each end of the memory module connector NOTE Memory modules s...

Page 66: ...tep 10 8 If the memory total is incorrect turn off and disconnect your computer and devices from their electrical outlets 9 Open the computer cover and check the installed memory modules to ensure that they are seated properly in their sockets Then repeat step 5 through step 7 10 When the System Memory total is correct press Esc to exit system setup 11 Run the Dell Diagnostics to verify that the m...

Page 67: ... or remove some memory Installing the Memory Fan and Shroud 1 Follow the procedures in Removing and Replacing Parts 2 Align the tabs on the back of the shroud with the back of computer 3 Insert the tabs and lower the shroud in place over the memory modules 4 Connect the fan cable to the memory fan connector labeled FAN_MEM on the system board for your Dell Precision 670 see System Board Components...

Page 68: ...rive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Since cable select is the default setting any additional drives that are installed do not need to be set as a primary or secondary drive Hard drives should be connected to the connector labeled SATA_0 and SATA_1 IDE CD DVD drives should be connected to the connector labeled ID...

Page 69: ...puter SCSI ID Numbers Internal SCSI devices must have a unique SCSI ID number from 0 to 15 If you are using the SCSI connector on the system board and a SCSI controller card installed in your computer you have two separate SCSI buses operating Each SCSI bus has a set of SCSI ID numbers from 0 to 15 When SCSI devices are shipped from the factory the default SCSI ID numbers are assigned as shown in ...

Page 70: ...e Primary Drive 0 and Primary Drive 1 should be set to None in system setup if no IDE hard drives are installed If you have any IDE devices on the second IDE channel such as a CD or tape drive Secondary Drive 0 and or Secondary Drive 1 should be set to Auto To partition and format SCSI hard drives you may need to use programs other than those provided with the operating system See the documentatio...

Page 71: ...s ws670 EN ug_en before htm 3 20 2013 9 31 52 AM Removing a Hard Drive 1 Press in on the top shroud tabs and tilt the shroud back 2 Lift the shroud away from the hard drive 3 Disconnect the power and hard drive cables from the drive 4 Press in on the tabs on each side of the drive and slide the drive up and out ...

Page 72: ... replacement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that it is configured for your computer 3 If your replacement hard drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket rails to the new drive by aligning the screw holes on the drive...

Page 73: ...board connector 5 If you are installing a drive that has its own controller card install the controller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 Connect the power and hard drive cables to the d...

Page 74: ...drive for instructions on installing any software required for drive operation 13 If the drive you just installed is the primary drive insert a bootable medium into your boot drive 14 Turn on the computer 15 Enter system setup and update the your drive configuration 16 After you have updated the system settings exit system setup and restart the computer 17 Partition and logically format your drive...

Page 75: ...s from the back of the floppy drive 3 Press inward on the two tabs on the sides of the drive slide the drive upward and remove it from the floppy drive bay 1 power cable 2 floppy drive cable 3 tabs 2 4 floppy drive Installing a Floppy Drive 1 If you are replacing a drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that s...

Page 76: ...ws 4 2 Gently slide the drive into place until the tabs securely click into position 1 power cable 2 floppy drive cable 3 tabs 2 4 floppy drive 3 Attach the power and floppy drive cables to the floppy drive 4 If you are installing a new floppy drive rather than replacing a drive remove the front panel inserts From inside the drive bay gently press on each side of the insert until it pops out ...

Page 77: ... that came with the drive for instructions on installing any software required for drive operation 8 Enter system setup and update the appropriate Diskette Drive A option to reflect the size and capacity of your new floppy drive 9 To verify that your computer works correctly run the Dell Diagnostics CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instr...

Page 78: ...rails is not attached inside the computer cover contact Dell 3 If you are installing a replacement drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting ...

Page 79: ...le connections and fold cables out of the way to provide airflow for the fan and cooling vents 9 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any sof...

Page 80: ...20 2013 9 31 52 AM Drive Door for the Dell Precision 670 Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Drive Door 1 Open the drive door 2 Unsnap the top bracket hinge and pull the top of the drive door outward away from the computer ...

Page 81: ...mputer the drive door is designed to break away from the computer if it is opened too far If the drive door detaches from the computer without disassembling perform the removal procedure in reverse If the drive door is open and it is opened too far instead of breaking away from the computer in one piece the drive door may disassemble into several smaller pieces If the drive door disassembles 1 If ...

Page 82: ...9 31 52 AM 1 hinge tab 2 door hinge 3 door bracket 2 Attach the door bracket door hinge assembly to the door starting with the lower part of each door hinge 1 door 2 door bracket door hinge assembly 3 lower part of the door hinge 3 Attach the drive door to the computer starting with the bottom bracket hinge Drives for the Dell Precision 470 Computer ...

Page 83: ...e 0 and the device attached to the middle connector on the interface cable is the secondary device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Since cable select is the default setting any additional drives that are installed do not need to be set as a primary or secondary drive Hard drives should be connected to the c...

Page 84: ...rating Each SCSI bus has a set of SCSI ID numbers from 0 to 15 When SCSI devices are shipped from the factory the default SCSI ID numbers are assigned as shown in the following table System Board Controller Controller Card Device ID Device ID Controller 7 Controller 7 Boot hard drive 0 Boot hard drive 0 CD or DVD drive 5 tape or DAT drive 6 NOTE There is no requirement that SCSI ID numbers be assi...

Page 85: ...ond EIDE channel such as a CD or tape drive Secondary Drive 0 and or Secondary Drive 1 should be set to Auto You may need to use programs other than those provided with the operating system to partition and format SCSI hard drives See the documentation that came with your SCSI software drivers for information on installing the appropriate drivers and preparing your SCSI hard drive for use SCSI Cab...

Page 86: ...tion 470 and 670 Computers User s Guide file T htdocs systems ws670 EN ug_en before htm 3 20 2013 9 31 52 AM 1 power cable 2 serial ATA hard drive cable 4 Press in on the tabs on each side of the drive and slide the drive up and out 1 tab 2 2 hard drive ...

Page 87: ...have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket rails to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail 1 drive 2 bracket rails 2 3 screws 4 4 Gently slide the drive into plac...

Page 88: ...installing a drive that has its own controller card install the controller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer NOTICE Match the colored strip on the cable with pin 1 on the drive pin 1 is marked as 1 6 Connect the power and hard drive cables to the drive ...

Page 89: ...imary drive insert a bootable medium into your boot drive 11 Turn on the computer 12 Enter system setup and update the your drive configuration 13 After you have updated the system settings exit system setup and restart the computer 14 Partition and logically format your drive before you proceed to the next step See the documentation for your operating system for instructions 15 Test the hard driv...

Page 90: ...ers User s Guide file T htdocs systems ws670 EN ug_en before htm 3 20 2013 9 31 52 AM 1 power cable 2 floppy drive cable 3 floppy drive connector DSKT 3 Press inward on the two tabs on the sides of the drive slide the drive upward and then remove it from the floppy drive bay ...

Page 91: ... new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail 1 drive 2 bracket rails 2 3 screws 4 2 Gently slide the d...

Page 92: ... provide airflow for the fan and cooling vents 6 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 8 Enter system...

Page 93: ... htm 3 20 2013 9 31 52 AM Removing a CD DVD Drive 1 Follow the procedures in Removing and Replacing Parts 2 Disconnect the power and CD DVD drive cables from the back of the drive 1 CD DVD drive cable 2 power cable 3 Press inward on the two tabs on the sides of the drive and then slide the drive upward and remove it from the drive bay ...

Page 94: ...onfigure the drive for the cable select setting 2 Connect the new drive to the set of rails that are attached to the inside of the computer cover If a set of rails is not attached inside the cover contact Dell for the number to call for assistance 3 If you are installing a replacement drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing t...

Page 95: ... securely click into position 5 If you are installing a drive that has its own controller card install the controller card in an expansion slot See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer 6 Connect the power and CD DVD drive cables to the drive If you are adding a drive that has an audio cable connect the audio ...

Page 96: ...cooling vents 9 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Update your configuration information by se...

Page 97: ...x16 card slot One PCI Express x8 card slot runs at x4 only Your Dell Precision 470 computer provides the following slots for PCI and PCI Express cards One PCI card slot One PCIx slots One PCI Express x16 card slot One PCI Express x8 card slot runs at x4 only PCI Cards If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a card se...

Page 98: ... out of its connector 17 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electr...

Page 99: ...acket caught outside of slot 3 fully seated card 4 not fully seated card 19 Before you lower the retention arm ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 20 Press the retention arm into place securing the card s in the computer 1 filler bracket 2 alignment bar ...

Page 100: ... the setting for Network Interface Card to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 25 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before You Begin 2 Press the lever on the card retention arm and raise t...

Page 101: ... the computer PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x8 card runs at x4 only 1 PCI Express x16 card 2 PCI Express x16 card slot If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a PCI Express card see Removing a PCI Express Card If you are replacing a card remove the c...

Page 102: ...retention arm 5 edge connector 12 lever 6 card connector 13 tab 7 card 3 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 17 4 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card If your card includes a card retention bar remove the bar Gently p...

Page 103: ...ned with the securing tab and gently pull the securing tab 7 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot If the card is full length insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board Insert the card firmly into the card connector on the system board 1 bracket within slot 2 ...

Page 104: ...into the computer 12 Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on 13 If you installed a sound card a Enter system setup select Integrated Devices and then change the setting for Sound to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in c...

Page 105: ... and then turn them on 9 Remove the card s driver from the operating system 10 If you installed a sound card a Enter system setup select Integrated Devices and then change the setting for Sound to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 11 If you installed a...

Page 106: ...ide Removing the Airflow Shroud CAUTION Before you perform this procedure follow the safety instructions located in the Product Features Guide CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Foll...

Page 107: ... 9 31 52 AM 1 tabs 2 2 airflow shroud Removing the Airflow Shroud Insert If you have added a second processor to your computer you must remove the insert from the airflow shroud in order to install the processor airflow shroud 1 Press in the single tab on the left side of the shroud 2 While pressing the tab inward slide the insert out of the shroud ...

Page 108: ...holes at each corner of the fan on the air intake side Airflow orientation is shown on the side of the fan 3 With the fan power cable oriented downward align the grommets in the fan with the holes in each corner of the shroud and pull through until they snap into place 4 Follow the instructions for Installing the Airflow Shroud 1 second fan 2 airflow shroud 3 fan power cable 4 rubber grommets 4 Pr...

Page 109: ...M is not properly installed the diagnostic lights indicate an error If you are upgrading your processor keep your original processor heat sink and securing clips for future troubleshooting If you are removing the second processor CPU_1 you must also remove the VRM Installing the Processor CAUTION The processor can get very hot during normal operation Ensure that the processor has had sufficient ti...

Page 110: ...AM 1 release lever 2 processor 3 processor socket 4 processor pin 1 indicator 5 socket pin 1 indicator 7 Remove the thermal grease protective cover and place the heat sink in the base 8 Install the heat sink a Slide one end of the heat sink under the retention tab b Pull out the other retention tab and lower the heat sink until it fits securely in the base ...

Page 111: ...e network wall jack and then plug it into the computer 14 Connect your computer and devices to electrical outlets and turn them on Removing the Processor NOTE It is recommended that only a technically knowledgeable person perform this procedure CAUTION The processor can get very hot during normal operation Ensure that the processor has had sufficient time to cool before you touch it CAUTION Before...

Page 112: ...re removing the secondary ones 3 Remove the heat sink a Remove the two retention module clips by pressing the tabs together and lifting the retention module clips up b On the retention base locate the tab at the back of the computer Push out on the tab towards the back of the computer The heat sink pops up slightly c Push out on the second retention tab while lifting the heat sink up and out of th...

Page 113: ...d NOTICE Be careful not to bend any of the pins when you remove the processor from the socket Bending the pins can permanently damage the processor 1 release lever 2 processor 3 socket 5 Remove the processor from the socket If you are replacing the processor leave the release lever extended in the release position so that the socket is ready for the new processor and go to Installing the Processor...

Page 114: ...ate in system setup and exit the program to save the information Turn off your computer and disconnect it from the electrical outlet for a few hours then reconnect the computer turn it on and enter system setup If the date and time are not correct in system setup replace the battery You can operate your computer without a battery however without a battery the configuration information is erased if...

Page 115: ...o prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer NOTICE A VRM must be installed to operate dual processors To locate the VRM connector see the system board components illustration for the Dell Precision 670 computer...

Page 116: ...notch on the bottom of the VRM with the ridges inside the connector 5 Press the VRM straight down into the connector until the securing clips snap into place at the ends of the module 6 Install the processor airflow shroud 7 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 8 Connect your computer and devic...

Page 117: ...ng a new VRM continue with step 5 5 Install the processor airflow shroud 6 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on Control Panel CAUTION Before you begin any of the procedures in this section follow the safety instructions ...

Page 118: ...off To locate this light for the Dell Precision 670 computer see System Board Components and for the Dell Precision 470 computer see System Board Components 1 Remove the front panel 2 Disconnect the control panel cable from the I O panel connector 3 Disconnect the I O panel cable from the connector on the system board To locate the system board connector on the Dell Precision 670 computer see Syst...

Page 119: ...ront Panel CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Removing the Front Panel 1 Disconnect and remove all drives for the Dell Precision 670 computer see Drives for the Dell Precision 670 Computer and for the Dell Precision 470 computer see Drives for the Dell Precision 470 Computer 2 Release the front pane...

Page 120: ...ems ws670 EN ug_en before htm 3 20 2013 9 31 52 AM Dell Precision 470 Computer 3 Close the computer cover halfway and pull the front panel away from the computer Replacing the Front Panel To replace the front panel perform the removal procedure in reverse I O Panel I O Panel for the Dell Precision 670 Computer ...

Page 121: ... switch connector 9 USB 2 0 connectors 2 4 front panel connector 10 microphone connector 5 speaker connector 11 headphone connector 6 front panel IEEE 1394a connector I O Panel for the Dell Precision 470 Computer 1 chassis intrusion switch connector 7 headphone connector 2 external speaker connector 8 IEEE 1394a connector 3 front panel IEEE 1394a connector 9 USB 2 0 connector 4 audio cable connect...

Page 122: ...TION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 Follow the procedures in Removing and Replacing Parts 2 Disconnect all cables that are connected to the I O panel Note the routing of the control panel cable as you remove it from the computer so that you can replace it correctly 3 From inside the computer cover remove the mount...

Page 123: ...tic electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer Removing the Power Supply NOTICE Before disconnecting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby p...

Page 124: ... and 670 Computers User s Guide file T htdocs systems ws670 EN ug_en before htm 3 20 2013 9 31 52 AM 1 release button 2 power cables 3 system board connector 4 While pressing the power supply release button slide the power supply toward the back of the computer ...

Page 125: ... through the hole into the computer 2 Insert the power supply securing tabs into the power supply securing slot on the computer ensuring that each securing tab is connected to its slot on the computer 3 Slide the power supply toward the front of the computer 4 Install the card guide a Place the guide into the four securing slots in the computer b Slide the guide to the left until it locks into pos...

Page 126: ...necting a device from the computer wait 10 to 20 seconds after disconnecting the computer from its electrical outlet Before removing a component from the system board verify that the standby power light on the system board has turned off To locate this light see System Board Components 1 Follow the procedures in Removing and Replacing Parts 2 Remove the card guide a Pull up on the guide release bu...

Page 127: ...ected to its slot on the computer 2 Slide the power supply toward the back of the computer 3 Connect the power supply cables System Board CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touc...

Page 128: ...board screw 1 system board screw 2 tab 3 tab 6 Pull up on the two tabs slide the system board assembly toward the front of the computer and then lift the assembly up and away 7 Place the system board assembly that you just removed next to the replacement system board Replacing the System Board 1 Transfer components from the existing system board to the replacement system board a Remove the memory ...

Page 129: ... the system board assembly toward the back of the computer until the assembly clicks into position 6 Replace any components and cables that you removed from the system board 7 Reconnect all cables to their connectors at the back of the computer 8 Close the computer cover NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Connect y...

Page 130: ... 2 security cable slot 3 padlock ring 1 cover release latch 2 security cable slot 3 padlock ring 6 If you are using a padlock to secure your computer install the padlock NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on Back to Contents Page ...

Page 131: ...hts Your power button light and hard drive light may indicate a computer problem Power Light Hard Drive Light Problem Description Suggested Resolution Solid green N A Power is on and the computer is operating normally No corrective action is required Blinking green Blank The computer is in the suspended state Microsoft Windows XP Press the power button move the mouse or press a key on the keyboard...

Page 132: ...Light Codes Before POST Light Pattern Problem Description Suggested Resolution off off off off No electrical power is supplied to the computer Connect the computer to an electrical outlet Ensure that the front panel power light is on If the power light is off ensure that the computer is connected to a working electrical outlet and then press the power button If the problem is still not resolved co...

Page 133: ...d Contact Dell for technical assistance Diagnostic Light Codes During POST Light Pattern Problem Description Suggested Resolution yellow yellow green yellow A possible processor failure has occurred Reinstall the processor and restart the computer yellow yellow green green Memory modules are detected but a memory failure has occurred 1 Reseat the memory modules to ensure that your computer is succ...

Page 134: ...er has a graphics card remove the card reinstall it and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists or the computer has integrated graphics contact Dell yellow green green yellow A possible floppy or hard drive failure has occurred Reseat all power and data cables and restart the computer yellow ...

Page 135: ...a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities If the problem persists contact Dell green green yellow yellow A possible system board resource and or hardware failure has occurred Perform the procedures...

Page 136: ...tified or used 3 1 1 Slave DMA register failure 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard Controller Test failure 3 3 1 NVRAM power loss 3 3 2 Invalid NVRAM configuration 3 3 4 Video Memory Test failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace failu...

Page 137: ...tion instructions Alert Card cage fan failure Alert chipset heatsink not detected The chip set heat sink is not properly installed Alert CPU 0 Fan Failure Alert CPU 1 Fan Failure Ensure that the cooling fan and airflow shroud are properly installed and working Alert Error initializing PCI Express slot n or bridge The computer encountered a problem while trying to configure a PCI Express card Alert...

Page 138: ...or allocating IRQ for PCI Device bb dd f Error allocating I O Bar for PCI Device bb dd f Error allocating Mem BAR for PCI Device bb dd f Error allocating PMem BAR for PCI Device bb dd f Error allocating Upper Memory Block for PCI Device where bb is the bus number dd is the device number and f is the function number All numbers are in hexadecimal The computer encountered a problem while trying to c...

Page 139: ...he computer wait 30 seconds and then restart the computer 2 Try to run the program again 3 If the error message appears again see the software documentation for additional troubleshooting suggestions Memory data line failure at address read value expecting value Memory double word logic failure at address read value expecting value Memory odd even logic failure at address read value expecting valu...

Page 140: ...not found Reset failed See Drive Problems Sector not found Run the Windows error checking utility to check the file structure on the floppy disk or hard drive See the Windows Help and Support Center for instructions If a large number of sectors are defective back up the data if possible and then reformat the floppy disk or hard drive Seek error See Drive Problems Shutdown failure Run the Dell Diag...

Page 141: ...u want to test displays in system setup and is active Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD also known as the ResourceCD Starting the Dell Diagnostics From Your Hard Drive 1 Turn on or restart your computer 2 When the DELL logo appears press F12 immediately NOTE If you see a message stating that no diagnostics utility partition has been found r...

Page 142: ... requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 If a problem is encountered during a test a message appears with an error code and a description of the problem Write down the error...

Page 143: ...no further installation or configuration is needed NOTICE The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Rei...

Page 144: ...n use System Restore to return your computer to the operating state that existed before you installed the new driver Using the Drivers and Utilities CD If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the Drivers and Utilities CD also known as the ResourceCD Manually Reinstalling Drivers 1 After extracting the driver files to your hard d...

Page 145: ...time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automaticall...

Page 146: ...operating system you can also use Device Manager to resolve incompatibilities Windows XP To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I ...

Page 147: ...evice Driver Rollback does not resolve the problem then use System Restore to return your operating system to the operating state it was in before you installed the new device driver NOTICE Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Wi...

Page 148: ... install the devices The computer automatically restarts multiple times NOTE The time required to complete the setup depends on the size of the hard drive and the speed of your computer NOTICE Do not press any key when the following message appears Press any key to boot from the CD 6 When the Regional and Language Options screen appears select the settings for your location and click Next 7 Enter ...

Page 149: ...his computer screen appears you can enter up to five users 17 Click Next 18 Click Finish to complete the setup and remove the CD 19 Reinstall the appropriate drivers with the Drivers and Utilities CD 20 Reinstall your virus protection software 21 Reinstall your programs NOTE To reinstall and activate your Microsoft Office or Microsoft Works Suite programs you need the Product Key number located on...

Page 150: ...ou begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Replace the battery If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery If the battery still does not work properly contact Dell Card Problems Fill out the Diagnostics ...

Page 151: ...eds to be replaced 5 Repeat this process until you have reinstalled all cards Clearing NVRAM and Restoring Default Settings Clear the computer s non volatile random access memory NVRAM and restore the computer s system settings to their default values 1 Turn on or restart your computer 2 When Press F2 to Enter Setup appears in the upper right corner of the screen press F2 immediately 3 If you wait...

Page 152: ...ner of your screen Ensure that the volume is turned up by clicking the slide bar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked Check the speakers and subwoofer See Sound and Speaker Problems Problems writing to a CD DVD RW drive Close other programs The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an e...

Page 153: ...nnot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark Check the telephone line connection Check the telephone jack Connect the modem directly to the telephone wall jack Use a different telephone line Verify that the telephone line is connected to the jack on the modem The jack has either a g...

Page 154: ...ce is properly inserted into the connector Ensure that the IEEE 1394a device is recognized by Windows Windows XP 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394a device is listed Windows recognizes the device Windows 2000 1 Click the Start button point to Settings Control Panel and then click System 2 Click the Hardware tab 3 Click Device Mana...

Page 155: ...ble is firmly connected to the computer and to the electrical outlet The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart...

Page 156: ...her software problems Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and conf...

Page 157: ...has sufficient memory to run your programs See the software documentation for minimum memory requirements If necessary install additional memory 3 Reseat the memory modules to ensure that your computer is successfully communicating with the memory 4 Restart the computer 5 Run the Dell Diagnostics If any of the diagnostics tests fail contact Dell If you experience other memory problems 1 Reseat the...

Page 158: ...r 4 Start the computer Test the mouse Connect a properly working mouse to the computer and try using the mouse If the new mouse works the original mouse is faulty Check the mouse settings Windows XP 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings Windows 2000 1 Click the Start button point to Settings and then click...

Page 159: ... strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely conne...

Page 160: ...ed by Windows Windows XP 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to t...

Page 161: ...error Check the diagnostic lights to make sure Serial or Parallel Device Problems Fill out the Diagnostics Checklist as you complete these checks CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTE If you are having a problem with a printer see Printer Problems Check the option setting See the device s document...

Page 162: ...k Sounds and Audio Devices 3 Click the Hardware tab 4 Double click the name of your CD drive 5 Click the Properties tab 6 Check the Enable digital CD audio for this CD ROM device box Windows 2000 1 Click the Start button point to Settings Control Panel and then click Sounds and Multimedia 2 Click the Hardware tab 3 Click the name of your CD drive and click Properties 4 Click the Properties tab 5 C...

Page 163: ...n If you purchased a graphics card ensure that the monitor is connected to the card Ensure that your monitor is properly connected see the Setup and Quick Reference Guide that came with your computer If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine if the power cable is defective Che...

Page 164: ... 2 ft away from the monitor Move the monitor away from external power sources Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference Adjust the Windows display settings Windows XP 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Set...

Page 165: ...ble for the monitor s antistatic coating Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dish washing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retaine...

Page 166: ...try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damage to the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solu...

Page 167: ...emovable medium such as a writable CD or floppy disk To prepare the new computer for the file transfer 1 Click the Start button point to All Programs Accessories System Tools and then click Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer and click Next 4 On the Do you have a...

Page 168: ... 3 Click Finished and restart the new computer Microsoft Windows Classic View You can change the appearance of the Windows desktop Start menu and Control Panel so that they look more like previous versions of the Windows operating system NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows classic view Desk...

Page 169: ...image in the center of the screen Stretch to place a single copy of an image to fit the size of the screen 5 Click OK to accept the settings and close the Display Properties window Choosing a Screen Saver 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Under Pick a task click Choose a screen saver 3 Choose a screen saver from the Screen Saver drop down menu or c...

Page 170: ...an empty spot on the Windows desktop to display a pop up menu 2 Point to Arrange Icons By and click the option for the icon arrangement you prefer Desktop Cleanup Wizard Your computer is set up to use the Desktop Cleanup Wizard to move programs that are not frequently used to a designated folder 7 days after you first start your computer and every 60 days after that The appearance of the Start men...

Page 171: ...and Office Network Connecting to a Network Adapter Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it To connect a network cable NOTE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a tele...

Page 172: ...ck the Start button and click Control Panel 2 In the Control Panel window click User Accounts 3 Under Pick a task click Create a new account 4 Under Name the new account type the name of the new user and click Next 5 Under Pick an account type click one of the following options Computer administrator You can change all computer settings Limited You can change only your own personal settings such a...

Page 173: ...0 2013 9 32 00 AM When you use Fast User Switching programs that previous users were using remain running in the background which might slow your computer s response time Also multimedia programs such as games and DVD software might not work with Fast User Switching For more information see the Windows Help and Support Center Back to Contents Page ...

Page 174: ...s 5 If the preceding steps have not resolved the problem contact Dell NOTE Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to...

Page 175: ... service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service For the tele...

Page 176: ...n for the return 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics 4 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are respon...

Page 177: ...ell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need t...

Page 178: ...Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com E mail tech_be dell com E ma...

Page 179: ...upport dell com Tech Support Fax 818 1350 Technical Support Dimension and Inspiron toll free 800 858 2969 Technical Support OptiPlex Latitude and Dell Precision toll free 800 858 0950 Technical Support servers and storage toll free 800 858 0960 Technical Support projectors PDAs printers switches routers and so on toll free 800 858 2920 Customer Experience toll free 800 858 2060 Home and Small Busi...

Page 180: ...witchboard Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support d...

Page 181: ...00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support 080044149518 Gold Technical Support 08844140083 Switchboard 2108129800 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong International Access Code 001 Country...

Page 182: ...90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers toll free 0120 19...

Page 183: ...Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchbo...

Page 184: ...usiness Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au...

Page 185: ...4 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support toll free 800 6011 051 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll fr...

Page 186: ...l Support 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Ho...

Page 187: ...in Texas International Access Code 011 Country Code 1 Automated Order Status Service toll free 1 800 433 9014 AutoTech portable and desktop computers toll free 1 800 247 9362 Consumer Home and Home Office Technical Support toll free 1 800 624 9896 Customer Service toll free 1 800 624 9897 DellNet Service and Support toll free 1 877 Dellnet 1 877 335 5638 Employee Purchase Program EPP Customers tol...

Page 188: ...the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipmen...

Page 189: ...tion 470 and 670 Computers User s Guide file T htdocs systems ws670 EN ug_en client_h htm 3 20 2013 9 32 01 AM Model numbers WHL and WHM Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Back to Contents Page ...

Page 190: ...ce ASF alert standards format A standard to define a mechanism for reporting hardware and software alerts to a management console ASF is designed to be platform and operating system independent B backup A copy of a program or data file on a floppy disk CD or hard drive As a precaution back up the data files from your hard drive regularly battery An internal power source used to operate portable co...

Page 191: ...A recordable version of a CD Data can be recorded only once onto a CD R Once recorded the data cannot be erased or written over CD RW CD rewritable A rewritable version of a CD Data can be written to a CD RW disc and then erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple time...

Page 192: ...res information in integrated circuits containing capacitors driver Software that allows the operating system to control a device such as a printer Many devices do not work properly if the correct driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual display mode A display setti...

Page 193: ...o an array that can continue to function after a disk drive failure without loss of data Fault tolerant or redundant arrays include RAID 1 and RAID 10 arrays FCC Federal Communications Commission A U S agency responsible for enforcing communications related regulations that state how much radiation computers and other electronic equipment can emit floppy drive A disk drive that can read and write ...

Page 194: ...C integrated circuit A semiconductor wafer or chip on which thousands or millions of tiny electronic components are fabricated for use in computer audio and video equipment IDE integrated device electronics An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive IEEE 1394a Institute of Electrical and Electronics Engineers Inc A high performance s...

Page 195: ... used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes per second One million bytes per second This measurement is typically used for data transfer ratings memory A temporary data storage area inside your computer Because the data in memory is not permanent it is recommended that you frequently save your files while you are working on them and always sav...

Page 196: ...rs are common types of PC Cards PCI peripheral component interconnect PCI is a local bus that supports 32 and 64 bit data paths providing a high speed data path between the processor and devices such as video drives and networks PCMCIA Personal Computer Memory Card International Association The organization that establishes standards for PC Cards PIN personal identification number A sequence of nu...

Page 197: ...ghts only to specific individuals rebuild Background regeneration of redundant data on a RAID 1 redundant The ability of an array to maintain operability when one or more hardware failures occur RAID 1 is redundant In the event of the drive failure refresh rate The frequency measured in Hz at which your screen s horizontal lines are recharged sometimes also referred to as its vertical frequency Th...

Page 198: ...rade the quality of the file standby mode A power management mode that shuts down all unnecessary computer operations to save energy stripe Contiguous set of data distributed across all the drives in an array A striped array distributes data evenly across all members in equal sized sections called stripes surge protectors Prevent voltage spikes such as those that may occur during an electrical sto...

Page 199: ...stem board in computers with an integrated video controller that provides the video capabilities in combination with the monitor for your computer video memory Memory that consists of memory chips dedicated to video functions Video memory is usually faster than system memory The amount of video memory installed primarily influences the number of colors that a program can display video mode A mode ...

Page 200: ...ons up to 1024 x 768 Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracting file...

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