Dell Precision Rack 7910Owner's Manual
Regulatory Model: E31S
Regulatory Type: E31S001
Page 1: ...Dell Precision Rack 7910 Owner s Manual Regulatory Model E31S Regulatory Type E31S001 ...
Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...
Page 3: ... optional 18 Removing the front bezel 18 Installing the front bezel 19 Removing the system cover 19 Installing the system cover 20 Inside the system 21 Cooling shroud 22 Removing the cooling shroud 23 Installing the cooling shroud 23 System memory 24 General memory module installation guidelines 26 Sample memory configurations 26 Removing memory modules 29 Installing memory modules 31 Hard drives ...
Page 4: ...ines 50 Removing an expansion card from expansion card riser 2 or 3 50 Installing an expansion card into the expansion card riser 2 or 3 52 Removing an expansion card from the expansion card riser 1 53 Installing an expansion card into the expansion card riser 1 54 Removing the riser 1 blank 55 Installing the riser 1 blank 56 Removing expansion card risers 56 Installing expansion card risers 62 GP...
Page 5: ... Removing the system board 91 Installing the system board 94 Entering the system service tag using System Setup 95 Restoring the service tag using Easy Restore 95 Updating the BIOS version 96 Re enabling the TPM for TXT users 96 6 Troubleshooting your system 97 Safety first for you and your system 97 Troubleshooting system startup failure 97 Troubleshooting external connections 97 Troubleshooting ...
Page 6: ...sages 108 Warning messages 108 Diagnostic messages 108 Alert messages 108 7 Using system diagnostics 110 Dell Embedded System Diagnostics 110 When to use the Embedded System Diagnostics 110 Running the Embedded System Diagnostics from Boot Manager 110 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 110 System diagnostic controls 111 8 Jumpers and connectors 112 System bo...
Page 7: ...0 Integrated Devices screen details 131 Serial Communication screen details 133 System Profile Settings screen details 133 System Security settings screen details 135 Miscellaneous Settings screen details 136 11 NIC indicator codes 139 12 Power indicator codes 140 13 Contacting Dell 142 Contacting Dell 142 Quick Resource Locator QRL 142 ...
Page 8: ...e and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings b Click the and select Shut down In Windows 7 1 Click Start 2 Click Shut Down or 1 Click Start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached d...
Page 9: ...he iDRAC utility the LCD panel or other tools Figure 1 LCD panel features Item Button Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press and hold the button to increase scrolling speed Release the button to stop NOTE The display will stop scro...
Page 10: ...rmation on error messages see the Dell Event and Error Messages Reference Guide at dell com esmmanuals Set home Select the default information to be displayed on the LCD Home screen See View menu to see the options and option items that can be set as the default on the Home screen View menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next ac...
Page 11: ...t the RACADM subcommands and supported RACADM interfaces RACADM Command Line Reference Guide for iDRAC and CMC at dell com esmmanuals Launch enable and disable Lifecycle Controller know the features use and troubleshoot Lifecycle Controller Dell Lifecycle Controller User s Guide at dell com esmmanuals Use Lifecycle Controller Remote Services Dell Lifecycle Controller Remote Services Quick Start Gu...
Page 12: ...ard drive Figure 3 Hard drive indicators on the hard drive tray backplane 1 hard drive activity indicator 2 hard drive status indicator 3 hard drive backplane on hard drive tray NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off 12 ...
Page 13: ...remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Blinks green amber and turns off Predicted drive failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three seconds and turns off six seconds Rebuild aborted ...
Page 14: ... Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE It is recommended that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system must be populated at all times with either a module or with a blank Before working inside your system 1 Turn ...
Page 15: ... Phillips screwdriver For how to videos documentation and troubleshooting solutions scan this QR code or click here http www Dell com QRL Workstation R7910 System Overview Figure 4 Front and Back View 15 ...
Page 16: ...tem within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup ...
Page 17: ...TA DVD ROM drive or DVD RW drive 13 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack Precision Rack 7910 When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If t...
Page 18: ...ows you to connect up to four single wall or two double wide PCI Express expansion cards 21 Ethernet connector 4 Four integrated 10 100 1000 Mbps NIC connectors or Four integrated connectors that include Two 10 100 1000 Mbps NIC connectors Two 100 Mbps 1 Gbps 10 Gbps NIC connectors 22 Power supply unit AC 1100 W Front bezel optional Removing the front bezel 1 Unlock the bezel lock at the left end ...
Page 19: ...o the system 3 Secure the bezel with the keylock Removing the system cover 1 Ensure that you read the Safety instructions 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals 4 Rotate the latch release lock counter clockwise to the unlocked position 5 Lift the latch and rotate the latch toward the back of the system 19 ...
Page 20: ...eo on removing and installing System Cover scan this QR code or click here http www Dell com QRL Workstation R7910 Cover Installing the system cover Ensure that you read the Safety instructions To see a video on removing and installing System Cover scan this QR code or click here http www Dell com QRL Workstation R7910 Cover 20 ...
Page 21: ...to its electrical outlet and turn the system on including any attached peripherals Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is...
Page 22: ...10 1 cooling fan 6 2 processor 2 3 DIMM 24 4 PCIe card holder 5 internal USB port 6 power supply unit 2 7 expansion card riser 3 8 network daughter card 9 expansion card riser 2 10 expansion card riser 1 11 hard drive backplane Cooling shroud 22 ...
Page 23: ...f the system and loss of data Hold the shroud and lift it away from the system Figure 7 Removing and installing the cooling shroud 1 cooling shroud 2 touch point 2 1 Replace the cooling shroud See Installing the cooling shroud 2 Follow the procedure listed in After working inside your system Installing the cooling shroud CAUTION Many repairs may only be done by a certified service technician You s...
Page 24: ...populated per channel System profile selected for example Performance Optimized Custom or Dense Configuration Optimized Maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release levers of the first socket are marked white the second s...
Page 25: ... channel 0 slots A1 A5 and A9 channel 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 25 ...
Page 26: ...white release tabs first then black and then green Populate the sockets by highest rank count in the following order first in sockets with white release levers then black and then green For example if you want to mix single rank and dual rank DIMMs populate dual rank DIMMs in the sockets with white release tabs and single rank DIMMs in the sockets with black release tabs When mixing memory modules...
Page 27: ...s 1R x8 1866 MT s A1 A2 A3 A4 8 2 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 24 4 6 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 48 4 12 1R x8 1866 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 8 6 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 A5 A6 96 8 12 2R x8 1866 MT s 2R x8 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 16 6 2R x4 2133 MT s 2R x4 1866 MT s A1 A2 A3 A4 A5 A6 128 ...
Page 28: ...nization and frequency DIMM slot population 16 4 4 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 B1 B2 32 4 8 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 B1 B2 B3 B4 64 4 16 1R x8 2133 MT s 1R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 8 8 2R x8 2133 MT s 2R x8 1866 MT s A1 A2 A3 A4 B1 B2 B3 B4 96 4 24 1R x8 1866 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 ...
Page 29: ...3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 384 16 24 2R x4 1866 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 32 12 LRDIMM 4R x4 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 512 32 16 LRDIMM 4R x4 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 768 32 24 LRDIMM 4R x4 1866 MT s LRDIMM 4R x4 1600 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A1...
Page 30: ... memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or gold contacts 2 To release the memory module from the socket simultaneously press the ejectors on both ends of ...
Page 31: ...upied Remove memory module blanks only if you intend to install memory modules in those sockets 1 Locate the appropriate memory module socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or gold contacts 2 If installed remove the cooling fan assembly For more information see Removing the cooling fan assembly 3 If a memory module ...
Page 32: ...rocedure listed in After working inside your system 3 Press F2 to enter System Setup and check the System Memory setting The system should have already changed the value to reflect the installed memory 4 If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seate...
Page 33: ...UTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a 2 5 inch har...
Page 34: ... Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 If applicable remove the bezel 3 Using the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for ...
Page 35: ... QR code or click here http www Dell com QRL Workstation R7910 HDD Installing Hard Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered...
Page 36: ... data that you wish to have over written Any data on the replacement hard drive is immediately lost after the hard drive is installed 1 If a hard drive blank is installed in the hard drive slot remove it 2 Install a hard drive in the hard drive carrier 3 Press the release button on the front of the hard drive carrier and open the hard drive carrier handle 4 Insert the hard drive carrier into the h...
Page 37: ...e or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with the set of screw holes on the hard drive carrier W...
Page 38: ... is not covered by your warranty Read and follow the safety instructions that came with the product NOTE This procedure applies only to the 8 hard drive system 1 Disconnect the power data cable from the back of the drive Note the routing of the power data cable on the side of the system as you remove them from the system board and drive You must route these cables properly when you replace them to...
Page 39: ...ical drive 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is n...
Page 40: ...system management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing a cooling fan 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple ...
Page 41: ...To see a video on how to remove install a fan or the fan assembly scan this QR code or click here http www Dell com QRL Workstation R7910 Fans 4 Replace the cooling fan 5 Follow the procedure listed in After working inside your system Installing a cooling fan 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 41 ...
Page 42: ... working inside your system To see a video on how to remove install a fan or the fan assembly scan this QR code or click here http www Dell com QRL Workstation R7910 Fans Removing the cooling fan assembly 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You shoul...
Page 43: ...hassis 6 To see a video on removing and installing a cooling fan assembly click http www Dell com QRL Server PER730 Fans or scan the following QR code 1 Replace the cooling fan assembly 2 Follow the procedure listed in After working inside your system To see a video on how to remove install a fan or the fan assembly scan this QR code or click here http www Dell com QRL Workstation R7910 Fans 43 ...
Page 44: ...ly installed cables may get damaged 1 Align the cooling fan assembly slots with the guide pins on the chassis 2 Slide the cooling fan assembly into the chassis 3 Lock the cooling fan assembly into the chassis by lowering the release levers until firmly seated To see a video on how to remove install a fan or the fan assembly scan this QR code or click here http www Dell com QRL Workstation R7910 Fa...
Page 45: ... Read and follow the safety instructions that came with the product 1 Locate the USB connector or USB key on the system board 2 If installed remove the USB key 3 Insert the new USB key into the USB connector Figure 16 Replacing the internal USB key 1 USB memory key 2 USB memory key connector 1 Follow the procedure listed in After working inside your system 2 While booting press F2 to enter the Sys...
Page 46: ...er installed The PCIe card holder is necessary to ensure proper system cooling 1 Press the release tab and slide the card holder toward the back of the chassis to release the PCIe card holder from the chassis 2 Lift the PCIe card holder out of the chassis NOTE To ensure proper system cooling you must replace the PCIe card holder Figure 17 Removing and installing the PCIe card holder 1 PCIe card ho...
Page 47: ...cedure listed in After working inside your system To see a video on how to remove install a PCI card and riser scan this QR code or click here http www Dell com QRL Workstation R7910 PCI Opening and closing the PCIe card holder latch 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified...
Page 48: ...ted through the cable retention bracket CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety inst...
Page 49: ...y perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the cable retention bracket with the alignment pins on the chassis 2 Slide the cab...
Page 50: ...he expansion card slots are not hot swappable Removing an expansion card from expansion card riser 2 or 3 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by De...
Page 51: ...ts also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 20 Removing and installing an expansion card from expansion card riser 2 or 3 1 expansion card 2 expansion card latch 3 expansion card riser 4 power connector for GPU cards 5 expansion card connector To see a video on how to remove install a PCI card and riser scan this QR code or click here...
Page 52: ...ation accompanying the card 2 Lift the expansion card latch and remove the filler bracket 3 Holding the card by its edges position the card so that the connector on the expansion card aligns with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Press the touch points to open the expansion card locki...
Page 53: ...expansion card 4 Remove the expansion card riser Pull straight up on the riser using the blue touch points on the top of the riser NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Press tab A and rotate the latch clockwise 2 Press tab B and rotate the latch downward 3 Remove the expansion card from the expansion card riser 4 If you are removing the card per...
Page 54: ... expansion card 1 Install the expansion card riser 2 Follow the procedure listed in After working inside your system To see a video on how to remove install a PCI card and riser scan this QR code or click here http www Dell com QRL Workstation R7910 PCI Installing an expansion card into the expansion card riser 1 1 Ensure that you read the Safety instructions 54 ...
Page 55: ...r 5 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 6 Close the latches of tab A and tab B 1 Install the expansion card riser 2 If applicable connect any cables to the expansion card 3 Follow the procedure listed in After working inside your system 4 Install any device drivers required for the card as described in the documentation for the car...
Page 56: ...duct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove any expansion card insta...
Page 57: ...ser 1 blank must be installed in the riser 1 slot Remove the riser 1 blank only if you are installing riser 1 Figure 23 Removing and installing the expansion card riser 1 1 expansion card riser 1 cage 2 expansion card riser 1 3 riser guide back right 4 riser guide back left 5 expansion card riser 1 connector 6 riser guide front 57 ...
Page 58: ...Figure 24 Identifying connectors on the expansion card riser 1 1 expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 58 ...
Page 59: ...Figure 25 Removing and installing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 59 ...
Page 60: ...Figure 26 Identifying connectors on the expansion card riser 2 1 expansion card slot 4 2 expansion card slot 5 3 power connector for GPU cards 60 ...
Page 61: ...Figure 27 Removing and installing the expansion card riser 3 1 riser guide front 2 power connector for GPU cards 3 expansion card riser 3 4 riser guide back 5 expansion card riser 3 connector 61 ...
Page 62: ...ng connectors on the expansion card riser 3 alternate 1 expansion card slot 6 2 power connector for GPU cards 1 If applicable remove or install an expansion card on the riser 2 If applicable replace the expansion card riser 3 Follow the procedure listed in After working inside your system Installing expansion card risers 1 Ensure that you read the Safety instructions 62 ...
Page 63: ...mperature is restricted to 30 c to ensure adequate system cooling All GPU cards must be of the same type and model You can install up to two double wide GPU cards NOTE Two double wide GPU cards configuration requires optional riser 3 You can install up to four single wide GPU cards Installing a GPU card 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working ...
Page 64: ...hone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Lift the expansion card latch 2 Close the expansion card locking tabs on the cooling shroud and the risers 3 Hold the GPU card by its edges and slide out the GPU card at an angle to release it from the connector on...
Page 65: ... provides persistent on demand local storage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals Replacing an SD vFlash media card 1 Locate the SD vFlash media slot on the system For Precision Rack 7910 systems it is l...
Page 66: ... the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Locate the SD card slot on the internal dual SD module and press the card to release it from the slot 4 Follow the procedure listed in After working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as auth...
Page 67: ...m ensure that the Internal SD Card Port is enabled in the System Setup 1 Locate the SD card connector on the internal dual SD module system motherboard Orient the SD card appropriately and insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot to lock it into place 1 If removed replace the cooling shro...
Page 68: ...vicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Locate the internal dual SD module on the system board 2 If installed remove the SD card s 3 Hold the plastic pull tab and pull the dual SD module out of the system board Figure 32 Removing and installing the Internal Dual SD Module IDSDM 1 Internal Dual SD mod...
Page 69: ...structions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your wa...
Page 70: ...e the expansion card riser 1 5 Keep the 2 Phillips screwdriver handy CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Re...
Page 71: ...orage controller card holder 1 Replace the expansion card riser 1 2 Replace the cooling shroud 3 Follow the procedure listed in After working inside your system Installing the integrated storage controller card 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the ...
Page 72: ...nsion card riser 1 2 Replace the cooling shroud 3 Follow the procedure listed in After working inside your system Network daughter card Removing the network daughter card 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove expansion card s from the expansion card riser 2 and 3 4 Keep the 1 Phillips screwdriver hand...
Page 73: ...rew 2 4 touch point 2 5 network daughter card 6 back panel slot for Ethernet connectors 1 Replace the network daughter card 2 Follow the procedure listed in After working inside your system To see a video on how to remove install the network daughter card scan this QR code or click here http www Dell com QRL Workstation R7910 NDC 73 ...
Page 74: ... safety instructions that came with the product 1 Angle the card so that the Ethernet connectors fit through the slot in the back panel 2 Align the captive screws on the card with the captive screw sockets on the system board 3 Press the touch points on the card until the card connector is firmly seated on the system board connector 4 Using a 1 Phillips screwdriver tighten the captive screws to se...
Page 75: ...test system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller 4 Follow the procedure listed in Before Working Inside Your Computer 5 If installed remove the full length PCIe card s 6 Remove the cooling shroud WARNING The heat sink and process...
Page 76: ...ling a processor heat sink 1 captive screw 4 2 heat sink 3 processor socket 4 slot 4 CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 76 ...
Page 77: ...ssor a Release the open first socket lever near the unlock icon by pushing the lever down and out from under the tab b Similarly release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Rotate the lever 90 degrees upward c Lower the open first socket release lever to lift the processor shield 77 ...
Page 78: ...nd can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket e Lift the processor out of the socket and leave the open first socket release lever up NOTE If you are permanently removing the processor you must install a socket protective cap in the vacant socket to protect the socket pins and keep the socket free of dust NOTE After removi...
Page 79: ...onditions NOTE If you are installing a single processor it must be installed in socket CPU1 1 Unpack the new processor If the processor has previously been used in a system remove any remaining thermal grease from the processor using a lint free cloth 2 Locate the processor socket 3 If applicable remove the socket protective cap 4 Release the open first socket release lever near the unlock icon by...
Page 80: ...rmal grease from the heat sink using a clean lint free cloth b Apply thermal grease on the top of the processor Use the thermal grease syringe included with your processor kit CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket Figure 38 Applying thermal grease on the top of the processor 1 processor 2 thermal grease 3 ...
Page 81: ...of the PSUs will be put into standby when system utilization is low in order to maximize efficiency NOTE For AC power supply units use only power supply units with the Extended Power Performance EPP label on the back Mixing power supply units from previous generations of servers can result in a power supply unit mismatch condition or failure to power on Hot Spare feature Your system supports the H...
Page 82: ...ond power supply Figure 39 Removing and installing the power supply blank 1 power supply blank 2 power supply bay Installing the power supply unit blank Install the power supply unit blank only in the second power supply unit bay 1 Align the blank with the power supply unit bay 2 push it into the chassis until it clicks into place Removing an AC power supply unit CAUTION Many repairs may only be d...
Page 83: ... Disconnect the power cable from the power source and from the power supply unit you intend to remove and remove the cables from the strap 2 Press the release latch and slide the power supply unit out of the chassis Figure 40 Removing and installing an AC power supply unit 1 release latch 2 power supply unit cable connector 3 power supply unit 4 connector 5 power supply unit handle Related video h...
Page 84: ...ly seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply unit and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding...
Page 85: ...oduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Locate the battery socket CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 2 Pla...
Page 86: ...your system 3 While booting press F2 to enter the System Setup and ensure the battery is operating properly 4 Enter the correct time and date in the System Setup Time and Date fields 5 Exit the System Setup To see a video on how to remove install the system battery scan this QR code or click here http www Dell com QRL Workstation R7910 Battery Hard drive backplane Depending on your system configur...
Page 87: ...kplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 1 Disconnect the HHD SSD data signal and power cable s from the backplane 2 Press the release tabs and lift the backplane upward and slide it toward the back of the chass...
Page 88: ... 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Rea...
Page 89: ...sure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized b...
Page 90: ...m PowerEdge R730 1 control panel 2 control panel board 3 control panel connector cable 4 USB connector cable 5 screw 2 6 vFlash media connector cable 4 Locate and press the tabs on the information tag 5 Push the information tag out of the slot to remove it from the control panel NOTE Retain the information tag for replacement in the new control panel 90 ...
Page 91: ...tion tag retained from the old control panel NOTE Information tag lists system information such as Service Tag NIC MAC address and so on 2 To install the information tag push the information tag into the control panel slot 3 Connect all the applicable cables to the control panel 4 Slide the control panel into the slot in the chassis Follow the procedure listed in After working inside your system S...
Page 92: ...nit s d remove all PCIe cards installed in Riser 2 and Riser 3 e integrated storage controller card f internal dual SD module g internal USB key if installed h PCIe card holder i cable retention bracket j heat sink s heat sink blank s k processors s processor blank s CAUTION To prevent damage to the processor pins when replacing a faulty system board ensure that you cover the processor socket with...
Page 93: ...2 system board 3 system board holder 1 Replace the system board 2 Follow the procedure listed in After working inside your system To see a video on how to remove install the system board scan this QR code or click here http www Dell com QRL Workstation R7910 MOBO 93 ...
Page 94: ...tem board into the chassis 2 Hold the touch points and lower the system board into the chassis 3 Push the system board toward the back of the chassis until the board clicks into place 1 Install the Trusted Platform Module TPM NOTE The TPM plug in module is attached to the motherboard and cannot be removed A replacement TPM plug in module will be provided for all motherboard replacements where a TP...
Page 95: ...nly when the Service Tag field is empty Ensure that you enter the correct service tag Once the service tag is entered it cannot be updated or changed 5 Click Ok Restoring the service tag using Easy Restore Use the Easy Restore feature if you do not know the service tag of your system The Easy Restore feature allows you to restore your system s service tag license UEFI configuration and the system ...
Page 96: ...pdate File Explorer and select the plugged in USB device 6 From the BIOS Update File Explorer select the BIOS update file The BIOS Update Utility with the current and new version of BIOS is displayed 7 Select Continue BIOS Update to install the BIOS update Re enabling the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 In the System Setup Main Menu click System BIOS ...
Page 97: ...ections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting the video subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test Troubleshooting a USB device Use the following steps to...
Page 98: ... device is connect to the front USB Management Port identified by icon 2 Ensure your USB storage device is configured with an NTFS or a FAT32 file system with only one partition 3 Verify that the USB storage device is configured correctly For more information on configuring the USB storage device see the Integrated Dell Remote Access Controller User s Guide at dell com esmanuals 4 In the IDRAC Set...
Page 99: ...hub 4 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 5 Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen 6 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device 7 Ensure that all network ...
Page 100: ...let 2 Remove the system cover 3 Ensure that the following components are properly installed Cooling shroud Expansion card risers if present Expansion cards Power supply s Cooling fan assembly if present Cooling fans Processor s and heat sink s Memory modules Hard drive carriers Hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate dia...
Page 101: ...d on If the power indicator does not light up when the power button is pressed press the power on button firmly 2 Plug in another working device to ensure that the power outlet is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ensure that the power source meets applicable standards 5 Ensure that there are no short circuits 6 Have a qualified electrician check ...
Page 102: ...needed or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command racadm help system thermalsettings For more information see the Integrated Dell Remote Access Controller User s Guide at dell com esmmanuals Troubleshooting cooling fans CAUTION Ma...
Page 103: ...atch the installed memory but the problem still persists go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Remove the system cover 7 Check the memory channels and ensure that they are populated correctly NOTE See the system event log or system messages for the location of the failed memory module Reinstall the memory device 8 Reset ...
Page 104: ...ephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Certain SD cards have a physical write protect switch on the card If the write protect switch is turned on the SD card is not writeable 1 Enter the System Setup and ensure that the Internal SD Card Port is ena...
Page 105: ...ed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the ap...
Page 106: ... system from the electrical outlet 9 Remove the system cover 10 Remove all expansion cards installed in the system 11 Install the system cover 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate diagnostic test 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripher...
Page 107: ...s not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that the processor and heat sink are prope...
Page 108: ... event and error messages generated by the system firmware and agents that monitor system components see the Dell Event and Error Messages Reference Guide at dell com esmmanuals Warning messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on...
Page 109: ...more information see the systems management software documentation Dell OpenManage Systems Management Overview Guide at dell com openmanagemanuals 109 ...
Page 110: ...nformation about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running the Embedded System D...
Page 111: ...at are executed System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebooks Desktops and Servers at dell com support manuals 111 ...
Page 112: ...4 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 BIOS local access is unlocked at the next AC power cycle The password reset feature is disabled pins 4 6 NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 112 ...
Page 113: ... J_PS_2 PSU 2 connector 3 J_BP_SIG0 Backplane signal connector 0 4 J_BP0 Backplane power connector 0 5 J_SATA_CD Optical drive SATA connector 6 J_SATA_TBU Tape backup unit SATA connector 7 J_TBU Tape backup unit power connector 8 J_PS_1 PSU 1 connector 9 J_IDSDM Internal dual SD module connector 10 J_NDC Network daughter card connector 113 ...
Page 114: ...or 25 J_STORAGE Mini PERC connector 26 J_USB_INT Internal USB connector 27 J_SATA_A Internal SAS connector 28 BAT Battery connector 220 CPU 2 Processor socket 2 30 J_BP3 Backplane power connector 3 31 B10 B6 B2 B9 B5 B1 Memory module sockets 32 J_BP_SIG2 Backplane signal connector 2 33 J_FAN2U_6 Cooling fan connector 34 J_FAN2U_5 Cooling fan connector 35 J_BP2 Backplane power connector 2 36 B3 B7 ...
Page 115: ... and disconnect the system from the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a ...
Page 116: ... KB Mid Level Cache per core up to 20 MB 4C 10 MB 6C 15 MB 12 MB 8C 20 MB Last Level Cache shared among all cores Table 6 System Information Feature Specification Chipset Intel C612 chipset BIOS chip NVRAM 8 MB 4 MB serial flash EEPROM Table 7 Memory Memory Specification Type 1333 MT s 1600 MT s 1866 MT s or 2133 MT s DDR4 registered load reduced Error Correcting Code ECC DIMMs Support for advance...
Page 117: ...Express Generation 3 Bus speed PCI 133 MB s PCI Express PCIe 3 0 x16 slots bidirectional speed 16 GB s PCIe 3 0 x8 slots bidirectional speed 8 GB s PCIe 3 0 x4 slots bidirectional speed 4 GB s PCIe 2 0 x4 slots bidirectional speed 2 GB s PCI 2 3 32 bit 33MHz 133MB s SAS 3 Gbps and 6 Gbps SATA 1 5 Gbps 3 Gbps and 6 Gbps USB 3 0 480 Mbps high speed 12 Mbps full speed 1 2 Mbps low speed Table 11 Card...
Page 118: ... 0 through 7 Internally accessible none Optical drive One optional SATA DVD ROM drive or DVD RW drive NOTE NOTE DVD devices are data only Table 13 External Connectors External connectors Specification NIC Four 1 Gbps ortwo 1 Gbps plus two 10 Gbps Network two RJ 45 Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 3 0 compliant Two 4 pin USB 2 0 compliant Video 15 pin VGA System ID Cable Manageme...
Page 119: ...TA two 36 pin Mini SAS connectors eight 29 pin HDD connectors Power one 14 pin connector Table 15 Controls and Lights Controls and Lights Specification Power button light off system is off or unplugged solid blue light computer is operating normally blinking blue light computer is in stand by solid amber light the computer does not start indicating a problem with the system board or power supply b...
Page 120: ...ted POST amber blinking light see the service manual for specific diagnostic codes Table 16 Power Power Specification Coin cell battery 3 V CR2032 lithium coin cell Voltage 100 V to 240 V 12 00 A to 6 00 A 50 Hz to 60 Hz Wattage 1100 W 200 VAC to 240 VAC Maximum heat dissipation 4774 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating NOTE See the safety information...
Page 121: ...ll six sides tested Maximum shock Operating Six consecutively executed shock pulses in the positive and negative x y and z axes of 40 G for up to 2 3 ms Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms Airborne contaminant level G1 or lower as defined by ISA S71 04 1985 Maximum Altitude Operating...
Page 122: ...nu only affects the current boot it has the added benefit of not requiring the technician to restore the customer s boot order after completing troubleshooting The computer has several keystroke options available during the POST process at the Dell Logo screen These keystrokes make several options available Keystroke Function Description F2 Enter System Setup Use System Setup to make changes to th...
Page 123: ... device settings of your system You can access System Setup in two ways Standard Graphical Browser This is enabled by default Text Browser This is enabled using Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the help text in the text browser press F1 Entering System Setup 1 Turn on or restart your system 2 Press F2 immediately aft...
Page 124: ...ices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displays options to enable or disable the serial ports and specify related features and options System Profile Settings Displays options to change the processor power management settings memory frequency and so on System Security Displays options to co...
Page 125: ...stem memory testing and node interleaving You can view the Memory Setting screen by clicking System Setup Main Menu System BIOS Memory Settings The Memory Settings screen details are explained as follows Menu Item Description System Memory Size Displays the amount of memory installed in the system System Memory Type Displays the type of memory installed in the system System Memory Speed Displays t...
Page 126: ...the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled Maximum data rate QPI Speed maximum data rate 9 6 Gt s 8 0 GT s 6 4 GT s Alternate RTID Requestor Transaction ID Setting Enables you to allocate more RTIDs to the remote socket thereby increasing cache perform...
Page 127: ...e number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Displays the maximum core frequency of the processor Processor 1 NOTE Depending on the number of installed CPUs there may be up to four processor listings The following settings are display...
Page 128: ...plays the drive model of the selected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as optical drives Port B Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off B...
Page 129: ...SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI mode or RAID mode BIOS always enables support Model Displays the drive model of the selected device Drive Type Displays the type of drive attached to the SATA port Capacity Displays the total capacity of the hard drive The field is undefined for removable media devices such as op...
Page 130: ...ails You can use the Boot Settings screen to set the Boot mode to either BIOS or UEFI It also allows you to specify the boot order You can view the Boot Settings screen by clicking System Setup Main Menu System BIOS Boot Settings The Boot Settings screen details are explained as follows Menu Item Description Boot Mode Enables you to set the boot mode of the system CAUTION Switching the boot mode m...
Page 131: ...nable this option only if your operating system supports USB 3 0 If you disable this option devices operate at USB 2 0 speed USB 3 0 is set to Auto by default User Accessible USB Ports Enables or disables the USB ports Selecting Only Back Ports On disables the front USB ports selecting All Ports Off disables all USB ports The USB keyboard and mouse operates during boot process in certain operating...
Page 132: ...ve no effect on the system Memory Mapped I O above 4GB Enables or disables the support for PCIe devices that require large amounts of memory By default the option is set to Enabled Slot Disablement Enables or disables the available PCIe slots on your system The Slot Disablement feature controls the configuration of PCIe cards installed in the specified slot Slot disablement must be used only when ...
Page 133: ...rial Connector option is set to Serial Device1 NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Failsafe Baud Rate Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and...
Page 134: ... management When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC By default the option is set to Disabled Memory Patrol Scrub Sets the memory patrol scrub frequency By default the Memory Patrol Scrub option is set to Standard Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x By default the Memory Refresh Rate option is set to 1x Uncor...
Page 135: ...f the password jumper is not installed in the system Setup Password Sets the setup password This option is read only if the password jumper is not installed in the system Password Status Locks the system password By default the Password Status option is set to Unlocked TPM Security NOTE The TPM menu is available only when the TPM module is installed Allows you to control the reporting mode of the ...
Page 136: ...S uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is Custom the BIOS uses the user defined key and certificates Secure Boot policy is Standard by default Secure Boot Policy Summary Views the list of certificates and hashes that secure boot uses to authenticated images Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings i...
Page 137: ...ation This option enables or disables In System Characterization By default In System Characterization is set to Enabled No Reboot The two other options are Enabled and Disabled When enabled In System Characterization ISC executes during POST upon detecting relevant change s in system configuration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is r...
Page 138: ...Menu Item Description Memory RMT Disabled 138 ...
Page 139: ...rs are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received 139 ...
Page 140: ... connected to the power supply unit and that the power supply unit is operational B Flashing green When updating the firmware of the power supply unit the power supply unit handle flashes green C Flashing green and turns off When hot adding a power supply unit PSU the power supply unit handle flashes green five times at 4 Hz rate and turns off This indicates that the power supply unit is mismatche...
Page 141: ...atched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system CAUTION AC power supplies support both 220 V and 110 V input voltages with the exception of Titanium power supplies which support only 220 V When two identical power supplies receive different input voltage...
Page 142: ... customer service issues 1 Go to dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on your need Quick Resource Locator QRL Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by v...
