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Dell PowerVault NX300 Hardware Owner'S Manual Download Page 147

Troubleshooting Your System

147

Troubleshooting Your System

Safety First—For You and Your System

 

CAUTION: 

Many repairs may only be done by a certified service technician. You 

should only perform troubleshooting and simple repairs as authorized in your 
product documentation, or as directed by the online or telephone service and 
support team. Damage due to servicing that is not authorized by Dell is not covered 
by your warranty. Read and follow the safety instructions that came with the 
product.

Troubleshooting System Startup Failure

If your system halts during startup prior to video imaging or LCD messaging, 
especially after installing an operating system or reconfiguring your system’s 
hardware, check for the following conditions:

•

If you boot the system to the BIOS boot mode after installing an operating 
system from the UEFI Boot Manager, the system will hang. The reverse is 
also true. You must boot to the same boot mode in which you installed the 
operating system. See "Using the System Setup Program and UEFI Boot 
Manager" on page 57.

•

Invalid memory configurations could cause the system to halt at startup 
without any video output. See "System Memory" on page 115.

For all other startup issues, note the LCD panel messages and any system 
messages that appear onscreen. See "LCD Status Messages (Optional)" on 
page 23 and "System Messages" on page 37 for more information.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external 
connectors on your system before troubleshooting any external devices. See 
Figure 1-1 and Figure 1-4 for the front- and back-panel connectors on your 
system.

book.book  Page 147  Thursday, August 13, 2009  7:27 AM

Summary of Contents for PowerVault NX300

Page 1: ...Dell PowerVault NX300 Systems Hardware Owner s Manual book book Page 1 Thursday August 13 2009 7 27 AM ...

Page 2: ...hese materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerVault are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this...

Page 3: ...icators 16 Back Panel Features and Indicators 17 Guidelines for Connecting Optional External Devices 19 NIC Indicator Codes 19 Power Indicator Codes 20 Diagnostic Lights Optional 21 LCD Status Messages Optional 23 System Messages 37 Warning Messages 55 Diagnostics Messages 55 Alert Messages 55 Other Information You May Need 55 book book Page 3 Thursday August 13 2009 7 27 AM ...

Page 4: ...2 Embedded System Management 75 Baseboard Management Controller Configuration 76 iDRAC Configuration Utility 77 3 Installing System Components 79 Recommended Tools 79 Inside the System 79 Removing and Replacing the Optional Front Bezel 81 Opening and Closing the System 82 Hard Drives 84 Power Supplies 88 Expansion Cards 92 Integrated Storage Controller Card 95 Expansion Card Riser 98 book book Pag...

Page 5: ...ory 116 Processors 123 System Battery 130 Control Panel Assembly LED LCD Optional 132 SAS Backplane 136 Power Distribution Board 139 System Board 141 4 Troubleshooting Your System 147 Safety First For You and Your System 147 Troubleshooting System Startup Failure 147 Troubleshooting External Connections 147 Troubleshooting the Video Subsystem 148 Troubleshooting a USB Device 148 book book Page 5 T...

Page 6: ...ting System Memory 154 Troubleshooting an Internal USB Key 156 Troubleshooting an Optical Drive 157 Troubleshooting an External Tape Drive 157 Troubleshooting a Hard Drive 158 Troubleshooting a SAS or SAS RAID Controller 160 Troubleshooting Expansion Cards 161 Troubleshooting the Microprocessors 162 5 Running the System Diagnostics 167 Using Online Diagnostics 167 Embedded System Diagnostics Featu...

Page 7: ...s Testing Options 168 Using the Custom Test Options 169 6 Jumpers and Connectors 171 System Board Jumpers 171 System Board Connectors 172 Disabling a Forgotten Password 174 7 Getting Help 177 Contacting Dell 177 Glossary 179 Index 189 book book Page 7 Thursday August 13 2009 7 27 AM ...

Page 8: ...8 Contents book book Page 8 Thursday August 13 2009 7 27 AM ...

Page 9: ...nager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation Ctrl C Enters the ...

Page 10: ...stalled the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOT...

Page 11: ...ic indicator lights display error codes during system startup See Diagnostic Lights Optional on page 21 LCD panel Provides system ID status information and system error messages The LCD lights during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system ...

Page 12: ...or other tools 6 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again 7 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 complia...

Page 13: ...Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling Press again to repeat the cycle 4 System ID Turns the system ID mode on and off LCD pane...

Page 14: ...NS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a more user friendly description See LCD Status Messages Optional on page 23 for a list of messages i...

Page 15: ...ess card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu o...

Page 16: ...ondition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 1 2 book book Page 16 Thursday August 13 2009 7 27 AM...

Page 17: ...nnector Icon Description 1 serial connector Connects a serial device to the system 2 video connector Connects a VGA display to the system 3 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise card 4 iDRAC6 Enterprise port optional Dedicated management port for the optional iDRAC6 Enterprise card 5 USB connectors 2 Connects USB devices to the system The...

Page 18: ...particular system Lights amber when the system needs attention due to a problem 10 system identification button Turns the system ID modes on and off The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the chassis back panel light blue until o...

Page 19: ...rts on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 NIC Indicator Codes Figure 1 5 NIC Indicators 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Link indicator...

Page 20: ...l When the system is on it also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply a high output power supply and a Energy Smart power supply are installed in the same system Replace the power supp...

Page 21: ...n a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 177 ...

Page 22: ...ror See Troubleshooting System Memory on page 154 Possible system board resource and or system board hardware failure See Getting Help on page 177 Possible system resource configuration error See Contacting Dell on page 177 Other failure Ensure that the diskette drive optical drive and hard drives are properly connected See Troubleshooting Your System on page 147 for the appropriate drive installe...

Page 23: ...fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 177 Table 1 2 LCD Status Messages Optional Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the System Setup program The SYSTEM NAME displays under the following conditions The system is p...

Page 24: ...ing the System Battery on page 152 E1211 RAID Controller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Installing the RAID Battery on page 114 and Troubleshooting System Cooling Problems on page 153 E1216 3 3V Regulator failure Reseat PCIe cards 3 3V voltage regulator has failed Remove and reseat t...

Page 25: ...the memory modules See Troubleshooting System Memory on page 154 E122E On board regulator failed Call support One of the on board voltage regulators failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E1310 Fan RPM exceeding range Check fan RPM of specified fan is outside of the intended operating range See Troubleshooting...

Page 26: ...re that the processor heat sinks are properly installed See Troubleshooting the Microprocessors on page 162 and Troubleshooting System Cooling Problems on page 153 E1418 CPU not detected Check CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified microprocessor is properly installed See Troubleshooting the Microproc...

Page 27: ...ower to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E1610 Power Supply W missing Check power supply Specified power supply was removed or is missing from the system See Troubleshooting Power Supplies on page 153 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies on page 153 E16...

Page 28: ...stem is no longer redundant If the remaining power supply fails the system will shut down See Troubleshooting Power Supplies on page 153 E1626 Power Supply Mismatch PSU1 W PSU2 W The power supplies in the system are not the same wattage Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power require...

Page 29: ...rsists see Troubleshooting Expansion Cards on page 161 PCI parity error on Slot Review clear SEL The system BIOS has reported a PCI parity error on a component that resides in the specified slot Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 161 E1712 PCI system error on Bus Device Function The system BIOS has reported a PCI system er...

Page 30: ...n cards If the problem persists see Troubleshooting Expansion Cards on page 161 E1810 Hard drive fault Review clear SEL The specified hard drive has experienced a fault See Troubleshooting a Hard Drive on page 158 E1812 Hard drive removed Check drive The specified hard drive has been removed from the system Information only E1920 iDRAC6 Upgrade Failed optional iDRAC6 upgrade has failed See Trouble...

Page 31: ...n page 154 E2011 Memory configuration failure Check DIMMs Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Memory on page 154 E2012 Memory configured but unusable Check DIMMs Memory configured but is unusable See Troubleshooting System Memory on page 154 E2013 BIOS unable to shadow memory Check DIMMs The system BIOS failed to copy its fl...

Page 32: ... AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E2019 Parity error Power cycle AC Parity error Remov...

Page 33: ...tart the system If the problem persists see Getting Help on page 177 E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 177 E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory on page 154 If the problem persis...

Page 34: ...g System Memory on page 154 E2111 SBE log disabled on DIMM Reseat DIMM The system BIOS has disabled memory single bit error SBE logging and will not log anymore SBEs until the system is rebooted represents the memory module implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 154 E2112 Memory sp...

Page 35: ...sage instructs the user to check the SEL for details on the events Check the SEL for details on the events Remove AC power to the system for 10 seconds or clear the SEL I1912 SEL full Review clear log The SEL is full of events and is unable to log any more Check the SEL for details on the events then clear the SEL I1920 iDRAC6 Upgrade Successful optional iDRAC6 has been upgraded successfully Infor...

Page 36: ...SU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system W1628 Performance degraded Check PSU and system configuration The system configuration requires more power than what the power supply can provide but it can boot if throt...

Page 37: ... approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL entry The system is reset and new error events are detected A failure is recor...

Page 38: ... Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup program but the current configuration does not support Advanced ECC Memory Mode A memory module may be faulty Ensure that the memory modules are installed in a configuration that supports Advanced ECC Memory Mode Check other system messages for additional information for possible causes For memory configuration info...

Page 39: ...ng The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will still run but without node interleaving Ensure that the memory modules are installed in a configuration that supports node interleaving Check other system messages for additional information for possible...

Page 40: ...er supplies to use the components See Power Supplies on page 88 Alert Redundant memory disabled Memory configuration does not support redundant memory Memory Sparing or Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory on page 1...

Page 41: ...ed Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 57 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible cau...

Page 42: ...rent boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Mana...

Page 43: ...see Troubleshooting a NIC on page 149 Error 8602 Auxiliary Device Failure Verify that mouse and keyboard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 148 Gate A20 failure Faulty keyboard cont...

Page 44: ... the System Setup program to enable the USB port s See Entering the System Setup Program on page 58 Manufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system will run but with the specified memory module disabled Ensure that the memory mod...

Page 45: ...essing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 115 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size and geometry The memory con...

Page 46: ...n settings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 177 PCIe Training ...

Page 47: ...sted sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubleshooting a USB Device on page 148 Troub...

Page 48: ...d across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Sparing mode See System Memory on page 115 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has no...

Page 49: ... in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 115 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 152 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system ba...

Page 50: ...s pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A Trusted Platform Module TPM function has failed See Getting Help on page 177 Table 1 3 System Message...

Page 51: ...rming a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 154 If the problem persists see Getting Help on page 177 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a s...

Page 52: ... on page 115 Unused memory detected DIMM s installed in the following slot are not available when in 128 bit advanced ECC mode x x x The memory configuration is not optimal for Advanced ECC Memory Mode Modules in the specified slots are unused Reconfigure the memory for Advanced ECC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 115...

Page 53: ...n cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the High Output power supplies to use the components See Power Supplies on page 88...

Page 54: ...e installed in a valid configuration See General Memory Module Installation Guidelines on page 115 If the problem persists see Troubleshooting System Memory on page 154 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connect...

Page 55: ...umentation Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within that document or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system ...

Page 56: ...56 About Your System book book Page 56 Thursday August 13 2009 7 27 AM ...

Page 57: ...tensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 69 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen on page 63 Once you specify the boot mode the system boots in that mode and you proceed then to install your...

Page 58: ...gestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Mo...

Page 59: ...tion NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 61 book book Page 59 Thursday Augus...

Page 60: ...age 72 and Using the Setup Password on page 74 for more information Keyboard NumLock On default Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Selec...

Page 61: ...ontrollers run independently of each other for improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory on page 115 NOTE The Spare Mode option may not be present on all systems Node Interleaving Disabled default If t...

Page 62: ...If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo Boost Technology is supported by the processor s enables or disables Turbo Mode C States Enabled default When set to Enabled the processor s can operate in all available power states Processor 1 Family Model Stepping Displays the family model and stepping of the selected processor Option Desc...

Page 63: ...rive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS will atte...

Page 64: ...boot from the network MAC Address Displays the MAC address for the NIC Capability Detected Displays the features of the NIC hardware key if installed NOTE Some NIC features may require the installation of an additional driver OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activity and aids in recovery if the system stops responding When Enabled the operating sy...

Page 65: ...rial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device External Serial Connector Serial Device1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use co...

Page 66: ...r Defined String Model Number or None through another LCD configuration utility such as the optional BMC or iDRAC6 Configuration Utility or LCD panel menu User Defined LCD String You can enter a name or other identifier for the system to be displayed on the LCD module screen Option Description Power Management Options are OS Control Active Power Controller Custom or Maximum Performance If you sele...

Page 67: ...imum Power and the memory power to Maximum Performance In this setting processor performance is controlled by the system BIOS Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each option independently Fan Power and Performance Management Options are Maximum Performance or Minimum Power Memory Power and Performance Management Options are Maximum Perf...

Page 68: ...orts the TPM to the operating system and bypasses pre boot measurements TPM Activation No Change default When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged all user settings for the TPM are preserved NOTE This field is read only when TPM Security is set to ...

Page 69: ...rly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option Enables or disables the NMI feature AC P...

Page 70: ...Moves to and highlights the previous field Down arrow Moves to and highlights the next field Spacebar Enter Cycles through the settings in a field Esc Refreshes the UEFI Boot Manager screen page one or returns to the previous screen F1 Displays the UEFI Boot Manager help file Option Description Continue The system attempts to boot to devices starting with the first item in the boot order If the bo...

Page 71: ...boot option list Change Boot Order Changes the order of the boot option list One Time Boot from File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services USC Restarts the system and accesses the Unified Server Configurator which enables you to run utilities such as system diagnostics BIO...

Page 72: ...ssword is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not...

Page 73: ...reboot your system by pressing Ctrl Alt Del 2 Type your password and press Enter To disable the password security 1 Turn on or reboot your system by pressing Ctrl Alt Del 2 Type your password and press Ctrl Enter When Password Status is Locked you must type the password and press Enter when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you ...

Page 74: ...Setup Password is Not Enabled To assign a setup password highlight the Setup Password option and press the or key The system prompts you to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You...

Page 75: ...gram and select the System Security 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 74 Embedded System Management The Unified Server Configurator USC is an embedded utility that enab...

Page 76: ...eatures Uses the system s integrated NIC Enables fault logging and SNMP alerting Provides access to system event log and sensor status Allows control of system functions including power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely...

Page 77: ...I over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative username and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 T...

Page 78: ...78 Using the System Setup Program and UEFI Boot Manager book book Page 78 Thursday August 13 2009 7 27 AM ...

Page 79: ...ations in this section show a system with hot swappable hard drives and an LCD panel Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap Inside the System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onli...

Page 80: ... shroud 3 power supply bays 2 4 expansion card riser 5 heat sink processor 2 6 memory modules 8 7 system cooling fans 4 8 optical drive 9 hard drives 4 10 control panel board 11 SAS backplane 12 power supply cooling fans 2 2 1 6 4 7 8 9 10 11 3 5 12 book book Page 80 Thursday August 13 2009 7 27 AM ...

Page 81: ...front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Replacing the Optional Front Bezel To replace the optional bezel hook the right end of the bezel onto the chassis then fit the free end of the bezel onto the system Secure the bezel with the keylock See Figure 3 2 1 release latch 2 keylock 3 bezel 4 hinge tab 3 2 1 4 book book Page 81 Th...

Page 82: ... and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Rotate the latch release lock counter clockwise to the unlocked position See Figure 3 3 3 G...

Page 83: ... the system so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis See Figure 3 3 2 Slide the cover towards the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 1 latch release lock 2 indent 1 2 book book Page 83 Thursday August 13 2009 7 27 AM ...

Page 84: ...d as hot swappable Removing a Drive Blank CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 1 Remove the front bezel See Removing and Replacing the Optional Front Bezel on page 81 2 Grasp the front of the hard drive blank press the release lever on the right side and slide the blank out until it is free of the drive bay See Figure 3 4 Figure 3 4 R...

Page 85: ...the hard drive indicators on the drive carrier signal that the drive can be removed safely See your storage controller documentation for information about hot swap drive removal If the drive has been online the green activity fault indicator will flash as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button and open the drive carrier...

Page 86: ...ed carrier s shield spring and make it unusable CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported 1 Remove the front bezel See Removing and Replacing the Optional Front Bezel on page 81 2 If a drive blank is present in th...

Page 87: ...the carrier contacts the backplane see Figure 3 5 Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Figure 3 6 Installing a Hard Drive Into a Drive Carrier Screws are supplied along with the hard drives ordered from Dell 1 drive carrier 2 screws 4 3 hard drive 4 SAS SATA screw...

Page 88: ...utes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is picked up by the remaining power supply Removing a Redundant Power Supply CAUTION The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is p...

Page 89: ... until the power supply is fully seated and the release latch snaps into place See Figure 3 7 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation CAUTION When connecting the power cable secure the cable with the Velcro strap 3 Connect the power cable to the power supply and ...

Page 90: ...nk with the power supply bay and insert the blank into the chassis until it clicks into place Removing a Non Redundant Power Supply 1 Turn off the system and all attached peripherals 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables NOTE You may have to unlatch and lift the opt...

Page 91: ...91 Figure 3 8 Removing and Replacing a Non Redundant Power Supply 1 power supply 2 screw 3 power cable 8 pins 4 ODD power cable 5 power cable 24 pins 6 SATA power cable 1 2 3 6 4 5 book book Page 91 Thursday August 13 2009 7 27 AM ...

Page 92: ...y be installed in the slots on the expansion card riser Do not attempt to install expansion cards directly into the riser connector on the system board The expansion slot supports full height half length cards The expansion card slot is not hot swappable PCI Express Generation 1 and Generation 2 expansion cards are supported in the slot CAUTION To ensure proper cooling only one of the two expansio...

Page 93: ...ation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 82 4 Open the expansion card latch and remove the filler bracket See Figure 3 9 Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 SAS 6 iR Modular 2 1 Y 2 PERC 6 i 1 1 Y 3 PERC 6 E controller 1 1 Y 4 S...

Page 94: ...on card connector until the card is fully seated c Close the expansion card latch See Figure 3 9 Figure 3 9 Installing or Removing an Expansion Card 6 Connect any cables to the expansion card 7 Close the system See Closing the System on page 83 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 expansion card latch 2 expansion card 3 expansi...

Page 95: ...y remove it from the expansion card connector 5 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and ai...

Page 96: ...Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 If installed remove the expansion card See Removing an Expansion Card on page 95 4 Remove the card from the storage controller card ...

Page 97: ... Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 If installed remove the expansion card See Removing an Expansion Card on page 95 ...

Page 98: ...SAS B on the backplane See Figure 3 10 Close the system See Closing the System on page 83 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Expansion Card Riser The system s expansion card riser supports an x16 link Gen1 or Gen2 PCIe expansion card An additional slot on the riser is reserved for use by the integrated storage controller card R...

Page 99: ...emoving the Integrated Storage Controller Card on page 96 5 To remove the expansion card riser grasp the riser guides and lift the expansion card riser from the chassis See Figure 3 11 Figure 3 11 Installing or Removing an Expansion Card Riser 1 riser guides 2 2 expansion card riser 3 expansion card slot 4 riser guide posts 2 5 expansion card riser socket 2 6 integrated storage controller slot 5 1...

Page 100: ...the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See Boot Settings Screen on page 63 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key CAUTION Many repairs may only be done by a certified service technician You...

Page 101: ...er and restart the system Figure 3 12 Removing or Installing a USB Memory Key System Board Shroud The system board shroud covers the processor heat sink memory modules and system battery and provides air flow to these components Airflow is facilitated by the cooling fan modules which are positions directly behind the system board shroud 1 USB memory key 2 USB memory key connector 1 2 book book Pag...

Page 102: ...s not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening and Closing the System on page 82 2 Locate the two shroud tabs with blue dots between the fan assemblies See Figure 3 13 3 Grasping the tabs gently lift the shroud straight up and away from the system board See Figure 3 13 4 Remove the system board shroud Figure 3 13 Inst...

Page 103: ...y the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 To install the iDRAC6 Express c...

Page 104: ...leshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical ou...

Page 105: ...duct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 8...

Page 106: ... Enterprise Card Optional 6 Close the system See Closing the System on page 83 7 Reconnect the system and peripherals to their power sources and turn them on 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 3 2 1 4 5 6 book book Page 106 Thursday August 13 2009 7 27 AM ...

Page 107: ...the System Board Shroud on page 101 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See iDRAC6 Express Card Optional on page 103 6 Remove the iDRAC6 Enterprise card a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the ca...

Page 108: ...e processor and memory modules and two dual motor fans for the redundant power supplies NOTE Hot swap removal or installation of the fans is not supported NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan...

Page 109: ... any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 82 3 Remove the system board shroud See Removing the System Board Shroud on page 101 4 Disconnect the fan s power cable from the system board See Figure 3 16 5 Remove the faulty fan by grasping the fan and sliding the fan from the fan assembly See Figure 3 16 Figure 3 16 ...

Page 110: ...l and connects to the SATA controller on the system board NOTE DVD devices are data only Removing an Optical Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authori...

Page 111: ... prevent them from being pinched or crimped 5 To remove the drive pull the release latch and lift and angle the drive to release it from the notch on the metal standoffs Lift the drive out of the chassis See Figure 3 17 6 Close the system See Closing the System on page 83 7 If applicable replace the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 book book Page ...

Page 112: ...nts Figure 3 17 Removing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 release latch 5 metal standoffs 2 6 notches 2 7 metal standoff with notches 2 3 4 5 6 7 1 2 book book Page 112 Thursday August 13 2009 7 27 AM ...

Page 113: ...th the holes in the drive See Figure 3 17 5 Pull the release latch place the optical drive in position and release the release latch 6 Connect the power and data cables to the back of the drive You must route these cables properly underneath the tabs on the system chassis to prevent them from being pinched or crimped See Figure 3 1 7 If not already done connect the power cable to DVD_PWR and the i...

Page 114: ...and lift the RAID battery from the battery carrier See Figure 3 18 Figure 3 18 Removing and Installing the RAID Battery Installing the RAID Battery 1 Insert the RAID battery into the battery carrier until it locks into place See Figure 3 18 2 Connect the battery cable to the connector on the system board See Figure 6 1 3 Close the system See Closing the System on page 83 1 RAID battery 2 battery c...

Page 115: ...or a total of up to 64 GB Quad rank RDIMMs are supported for a total of up to 64 GB 1 GB and 2 GB UDIMMs are supported for a total of up to 16 GB General Memory Module Installation Guidelines To ensure optimal performance of your system observe the following general guidelines when configuring your system memory NOTE Memory configurations that fail to observe these guidelines can prevent your syst...

Page 116: ...z regardless of memory module speed If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s Mode Specific Guidelines Three memory channels are allocated to each processor The...

Page 117: ...le channel configuration of one 1 GB memory module per processor is also supported in this mode Table 3 2 and Table 3 3 show sample memory configurations that follow the appropriate memory guidelines stated in this section The samples show identical memory module configurations and their the physical and available memory totals The tables do not show mixed or quad rank memory module configurations...

Page 118: ...2 48 32 64 all Advanced ECC2 2 GB X X 4 all 8 all 4 GB X X 8 all 16 all 8 GB1 X X 16 all 32 all Mirroring 2 GB X X 4 2 8 4 4 GB X X 8 4 16 8 8 GB1 X X 16 8 32 16 Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Mode Memory Module Size Memory Sockets Single Processor Dual Processor 4 1 2 3 Physical Memory GB Available Memory GB Physical Memory GB Avai...

Page 119: ...vicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets Table 3 3 Sample UDIMM Memory Configurations Per Processor M...

Page 120: ...3 19 to allow the memory module to be inserted into the socket 6 Handle each memory module only on either card edge making sure not to touch the middle of the memory module Figure 3 19 Installing and Removing a Memory Module 7 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an a...

Page 121: ... to ensure that the memory modules are firmly seated in their sockets 14 Run the system memory test in the system diagnostics See Running the Embedded System Diagnostics on page 168 Removing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by t...

Page 122: ... repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgra...

Page 123: ... CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 20 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Release the other heat sink retention screws 8 Gently lift the heat sink off of...

Page 124: ...humb firmly over the processor socket release lever and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 21 10 Use the tab on the processor shield to rotate shield upward and out of the way See Figure 3 21 1 heat sink retention screws 4 2 heat sink 1 2 book b...

Page 125: ... removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor If you are permanently removing the processor you must install a processor blank and a heat sink blank in the CPU2 socket to ensure proper system cooling Adding the blank is similar to installing a processor See Instal...

Page 126: ... Handle the processor carefully with your fingers on the side edges Place your hand beneath the processor when you are moving it to the system 3 Locate the pin 1 indicator on the system board socket 4 Locate the pin 1 indicator on the top of the processor The pin 1 indicator is shown as a triangle on the top of the processor See Figure 3 23 CAUTION Positioning the processor incorrectly can permane...

Page 127: ...rallel to the Socket Figure 3 23 Aligning the Processor with the Socket Keys 1 socket release lever 2 processor 3 processor shield 4 notches in processor 2 5 socket keys 2 6 ZIF socket 7 pin 1 indicators 2 6 1 2 4 3 5 7 book book Page 127 Thursday August 13 2009 7 27 AM ...

Page 128: ...nk if you are installing a processor that consumes additional power The new heat sink may not appear different than the original one however it has improved thermal dissipation specifications and must be used CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket a Using a clean lint free cloth remove the thermal grease fr...

Page 129: ...perates correctly 17 See Running the System Diagnostics on page 167 for information about running the diagnostics System Battery Replacing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs...

Page 130: ...g a battery 5 Remove the system battery a Support the battery connector by firmly holding the positive side of the connector b Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector 6 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector 1 positiv...

Page 131: ...ional NOTE The LCD control panel assembly consists of two separate modules the display module and the control panel circuit board Use the following instructions to remove and install either module Removing the Control Panel Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docume...

Page 132: ...ontrol panel board See Figure 3 27 6 Remove the two screws that secure the control panel board to the system chassis and remove the board This completes the removal for LED control panel 7 Remove the display module a Using a knife or a small flat blade screwdriver insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 27...

Page 133: ... Figure 3 26 Control Panel Removal LED Optional 1 LED display module 2 control panel board 3 control panel data cable 4 slot 5 mounting screws 2 6 power cable 7 standoff 4 1 3 5 2 6 7 book book Page 133 Thursday August 13 2009 7 27 AM ...

Page 134: ...l Removal LCD Optional 1 display module cable 2 control panel board 3 control panel data cable 4 slot 5 mounting screws 2 6 power cable 7 standoff 8 front panel screws 2 9 LCD display module 4 1 3 5 2 6 7 8 9 book book Page 134 Thursday August 13 2009 7 27 AM ...

Page 135: ... SAS Backplane Removing the SAS Backplane CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety in...

Page 136: ...m a While pulling the two blue latches towards the front of the system slide the backplane upward See Figure 3 28 b When the backplane cannot slide upward any farther pull the backplane toward the back of the system to remove it from the retention hooks c Lift the board out of the system being careful to avoid damaging components on the face of the board d Place the SAS backplane face down on a wo...

Page 137: ...ents 137 Figure 3 28 Removing and Installing a SAS Backplane 1 backplane retention latches 2 2 SAS backplane power cable 3 SAS A cable 4 SAS backplane 5 SAS B cable 1 2 3 4 5 book book Page 137 Thursday August 13 2009 7 27 AM ...

Page 138: ...ed on your system directly behind the power supply fan modules This feature provides additional cooling to the power supplies through the power distribution shroud that routes airflow to the power supplies See Figure 3 29 Removing the Power Distribution Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as author...

Page 139: ...e 3 29 5 Slide the power distribution board away from the standoffs and then lift the board out See Figure 3 29 Figure 3 29 Power Distribution Board 1 screws 2 2 power supply connectors 2 3 power distribution board 4 standoffs 2 5 fan module cable connectors 2 4 1 2 5 3 book book Page 139 Thursday August 13 2009 7 27 AM ...

Page 140: ...er distribution board as shown in Figure 3 29 5 Removing the Control Panel Assembly on page 131 and Removing the SAS Backplane on page 135 6 Locate the hinged interior catches on either side of the shroud and align and seat the power distribution board cover rotating it down and over the shroud See Figure 3 29 7 Install the power supplies in the system See Installing a Redundant Power Supply on pa...

Page 141: ...age 95 and Removing the Integrated Storage Controller Card on page 96 5 Remove the expansion card riser See Removing an Expansion Card Riser on page 98 6 Remove the processor heat sinks See Removing a Processor on page 122 7 If installed remove the optional iDRAC6 Enterprise card See Removing an iDRAC6 Enterprise Card on page 107 8 If installed remove the optional iDRAC6 Express card See Removing ...

Page 142: ...on panel on the front of the system See Figure 1 1 3 Transfer the processors to the new system board See Removing a Processor on page 122 and Installing a Processor on page 126 4 Remove the memory modules and transfer them to the same locations on the new board See Removing Memory Modules on page 121 and Installing Memory Modules on page 119 1 screws 9 2 system board assembly 1 2 book book Page 14...

Page 143: ... 6 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interface cable connector Optical drive power cable connector Control panel USB interface cable connector SAS backplane power cable connector System board power cable connectors 7 Replace the expansion card risers See Replacing an Expansion Card Riser on page 100 8 Install all expansion ca...

Page 144: ...roud See Installing the System Board Shroud on page 103 14 Close the system See Closing the System on page 83 15 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 16 If applicable replace the Bezel See Removing and Replacing the Optional Front Bezel on page 81 book book Page 144 Thursday August 13 2009 7 27 AM ...

Page 145: ...Installing System Components 145 book book Page 145 Thursday August 13 2009 7 27 AM ...

Page 146: ...146 Installing System Components book book Page 146 Thursday August 13 2009 7 27 AM ...

Page 147: ...ou boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 57 Invalid memory configurations could cause the system to halt at startup without any video output See ...

Page 148: ...lem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 2 Power down all attached US...

Page 149: ...em and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 177 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 167 2 Restart the system and check for any system messages pertaining to the ...

Page 150: ... maximum length If all troubleshooting fails see Getting Help on page 177 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell ...

Page 151: ...ou removed See Installing an Expansion Card on page 93 9 Run the appropriate online diagnostic test See Using Online Diagnostics on page 167 If the tests fail see Getting Help on page 177 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or a...

Page 152: ... enter the time and date through the System Setup program See Entering the System Setup Program on page 58 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See Replacing t...

Page 153: ...problem persists replace the faulty power supply 3 If the problem persists see Getting Help on page 177 Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to ...

Page 154: ...the fan does not function turn off the system and install a new fan See Replacing a Cooling Fan on page 110 7 Restart the system If the problem is resolved close the system See Closing the System on page 83 If the replacement fan does not operate see Getting Help on page 177 Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service technician You should only perfor...

Page 155: ...ks and ensure that they are populated correctly See General Memory Module Installation Guidelines on page 115 8 Reseat the memory modules in their sockets See Installing Memory Modules on page 119 9 Close the system See Closing the System on page 83 10 Reconnect the system to its electrical outlet and turn on the system and attached peripherals 11 Enter the System Setup program and check the syste...

Page 156: ... telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 64 2 Turn off the system and attached peripherals 3 Open the system See Opening the System on p...

Page 157: ...stic test See Running the System Diagnostics on page 167 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page 82 7 Ensure that the interface cable is securely connected to the optical drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Close the system See Closin...

Page 158: ... System on page 83 10 Reconnect the system to the electrical outlet and turn on the system including attached peripherals If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions If you cannot resolve the problem see Getting Help on page 177 Troubleshooting a Hard Drive CAUTION Many repairs may only be done by a certified service technicia...

Page 159: ...led and are configured correctly See the operating system documentation for more information 5 Restart the system enter the System Setup program and verify that the controller is enabled and the drives appear in the System Setup program See Entering the System Setup Program on page 58 6 Check the cable connections inside the system a Turn off the system including any attached peripherals and disco...

Page 160: ...d remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not...

Page 161: ...xpansion card see the documentation for your operating system and the expansion card 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 167 2 If installed remove the optional front bezel See Removing and Replacing the Optional Front Bezel on page 81 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system S...

Page 162: ... Getting Help on page 177 Troubleshooting the Microprocessors CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and ...

Page 163: ...trical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test See Running the System Diagnostics on page 167 If the test fails the processor is faulty See Getting Help on page 177 14 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening the System on page 82 16 Replace processor...

Page 164: ...164 Troubleshooting Your System book book Page 164 Thursday August 13 2009 7 27 AM ...

Page 165: ...u are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Diagnostics User s Guide Embedde...

Page 166: ...N Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 to start the USC 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit Embedded System Diagnostics Testing Options Cli...

Page 167: ...of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on t...

Page 168: ...plays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test book book Page 170 Thursday August 13 2009 7 27 AM ...

Page 169: ...6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the...

Page 170: ... Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors 1 3 4 5 7 8 11 12 16 17 13 19 18 6 9 10 2 15 20 14 book book Page 172 Thursday August 13 2009 7 27 AM ...

Page 171: ...r 7 A3 A2 A1 A4 Memory module slot A3 white release lever Memory module slot A2 white release lever Memory module slot A1 white release lever Memory module slot A4 8 FAN3 System fan 3 connector 9 FAN4 System fan 4 connector 10 12V 8 pin power connector 11 FP_CONN Control panel connector 12 BP_CONN Backplane power connector 13 PWR_CONN 24 pin power connector 14 PDB_ I2C Power distribution board con...

Page 172: ...fety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening and Closing the System on page 82 3 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to locate the password jumper on the system board Item Connector Description 1...

Page 173: ...disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening and Closing the System on page 82 8 Move the password jumper back to the enabled position to restore the password function See Table 6 1 9 Close the system 10 Reconnect your system...

Page 174: ...176 Jumpers and Connectors book book Page 176 Thursday August 13 2009 7 27 AM ...

Page 175: ... options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link...

Page 176: ...178 Getting Help book book Page 178 Thursday August 13 2009 7 27 AM ...

Page 177: ...gement controller bootable media A CD diskette or USB memory key that is used to start your system if the system will not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also co...

Page 178: ...P addresses such as 208 77 188 166 DRAM Dynamic random access memory A system s RAM is usually made up entirely of DRAM chips driver See device driver DVD Digital versatile disc or digital video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote ac...

Page 179: ...usually rounded to 1 000 000 000 bytes graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors host adapter A controller that implements communication between the system s bus and the peripheral device typically a storage device hot swap The ability to insert or install a device typically a hard drive or an internal cooling fan into the host system while the...

Page 180: ...e s 1024 bytes Kbps Kilobit s per second KBps Kilobyte s per second kg Kilogram s 1000 grams kHz Kilohertz KVM Keyboard video mouse KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used LAN Local area network A LAN is usually confined to the same building or a few nearby buildings with all equipment linked by wiri...

Page 181: ...USB connector MHz Megahertz mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data Mirroring functionality is provided by software See also striping and RAID mm Millimeter s ms Millisecond s NAS Network Attached Storage NAS is one of the concepts used for implementing shared storage on a networ...

Page 182: ...u turn on your system the POST tests various system components such as RAM and hard drives processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions Software written for one processor must usually be revised to run on another processor CPU is a synonym for processor PXE Preboot eXecution Environment A way of booting ...

Page 183: ...m service tag A bar code label on the system used to identify it when you call Dell for technical support SMART Self Monitoring Analysis and Reporting Technology Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen SMP Symmetric multiprocessing Used to describe a system that has two or more processors connected via a high bandwidth lin...

Page 184: ... changing settings in the configuration software for the devices TOE TCP IP offload engine U DIMM An unregistered unbuffered DDR3 memory module uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable UPS Uninterruptible power supply A battery powered unit that automatically supplies power to your system in the event of an electric...

Page 185: ...rogram at a specific graphics resolution you must install the appropriate video drivers and your monitor must support the resolution virtualization The ability via software to share the resources of a single computer across multiple environments A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems W Watt s WH Watt hour s XML Extensible...

Page 186: ...188 Glossary book book Page 188 Thursday August 13 2009 7 27 AM ...

Page 187: ...cal drive 111 CD drive troubleshooting 157 CD DVD drive See optical drive connectors system board 172 USB 10 video 10 contacting Dell 177 control panel assembly features 10 installing 136 LCD panel features 12 removing 132 cooling fan replacing 111 cooling fans troubleshooting 154 cooling shroud installing 103 removing 102 cover closing 83 opening 82 D damaged systems troubleshooting 151 Dell cont...

Page 188: ...n card troubleshooting 161 expansion cards installing 93 removing 95 SAS controller 96 expansion slots 92 F front panel features 10 G guidelines connecting external devices 19 expansion card installation 92 memory installation 116 H hard drive troubleshooting 158 hard drives hot pluggable removing 85 hard drives hot swappable installing 86 heat sink 125 I iDRAC card installing 104 106 system port ...

Page 189: ...l features 12 menus 13 M memory troubleshooting 154 Memory Mirroring memory mode 118 memory mode Advanced ECC 117 memory mirroring 118 Optimizer 118 memory modules DIMMs configuring 116 installing 120 RDIMM configurations 118 removing 122 UDIMM configurations 93 messages error messages 58 status LCD 23 system 37 warning 55 microprocessor See processor microprocessors troubleshooting 162 N NIC indi...

Page 190: ...d 102 cover 82 expansion card 95 hard drive blank 84 hard drives hot pluggable 85 memory modules 122 power supply 88 90 power supply blank 90 processor 123 SAS backplane board 136 SAS controller 96 system board 141 replacing cooling fan 111 power supply 89 92 system battery 130 S safety 147 SAS backplane board installing 139 removing 136 SAS controller card installing 97 removing 96 SAS controller...

Page 191: ...ions 66 integrated devices options 64 keystroke to enter 58 memory settings 61 PCI IRQ assignments 65 power management options 66 processor settings 61 SATA settings 62 serial communications options 65 system security options 67 system setup screens main 59 T tape drive troubleshooting 157 telephone numbers 177 TPM security 67 troubleshooting battery 152 CD drive 157 cooling fans 154 damaged syste...

Page 192: ...1 Unified Server Configurator 75 upgrades processor 123 USB front panel connectors 10 USB device back panel connectors 17 USB key troubleshooting 156 USC 75 V video back panel connector 17 front panel connectors 10 troubleshooting 148 W warning messages 55 wet system troubleshooting 150 book book Page 194 Thursday August 13 2009 7 27 AM ...

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