Dell PowerVault MD3860f Owner'S Manual Download Page 1

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Dell PowerVault MD3860f Storage Arrays
Owner's Manual

Regulatory Model: E08J Series

Regulatory Type: E08J001

Summary of Contents for PowerVault MD3860f

Page 1: ...Dell PowerVault MD3860f Storage Arrays Owner s Manual Regulatory Model E08J Series Regulatory Type E08J001 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ... Modules 18 MD3060e Expansion Module Features And Indicators 18 RAID Controller Module Additional Features 19 Battery Backup Unit 19 Storage Array Thermal Shutdown 19 System Password Reset 20 3 Installing and removing system components 21 Recommended Tools 21 Removing And Installing The Front Bezel 21 Installing The Front Bezel 21 Removing The Front Bezel 22 Service Action Allowed Status LED 22 Ph...

Page 4: ...moving A Cooling Fan Module 40 Installing A Cooling Fan Module 41 4 Troubleshooting your system 42 Safety first for you and your system 42 Troubleshooting Storage Array Startup Failure 42 Troubleshooting Loss Of Communication 42 Troubleshooting An SFP Transceiver 42 Troubleshooting External Connections 44 Troubleshooting Power Supply Modules 44 Troubleshooting Array Cooling Problems 45 Troubleshoo...

Page 5: ...ECC Errors 49 PCI Errors 49 5 Technical Specifications 50 6 Getting help 53 Locating your system service tag 53 Contacting Dell 53 Documentation feedback 53 ...

Page 6: ...ger Dell PowerVault Modular Disk Storage Manager MD Storage Manager is a graphical user interface GUI application used to configure and manage one or more MD Series storage arrays The MD Storage Manager software is located on the MD Series resource DVD Related Documentation WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within t...

Page 7: ...hardware compatibility matrices for the storage array For the full name of an abbreviation or acronym used in this document see the Glossary at dell com support manuals For Online Help Resource navigate to dell com PVResources NOTE Always check for updates on dell com support manuals and read the updates first because they often supersede information in other documents NOTE When upgrading your sys...

Page 8: ...Front Panel Indicators Figure 2 Front Bezel Indicators Figure 3 Front Panel Indicators 8 ...

Page 9: ...ndicator lights amber when there is a fault in one of the components in the system 6 Service action allowed indicator system CAUTION Remove the physical disk drawer from the system only if the service action allowed indicator lights blue Removing the physical disk drawer from the system when the service action allowed indicator is off may damage the system Blue Indicates that you can safely remove...

Page 10: ...e drive activity indicator Green Indicates that power is on and the physical disk is operating normally Blinks green Indicates I O activity for that physical disk Off Indicates that there is no power reaching the drive or a drive is not installed Back Panel Features NOTE The following illustration displays the Dell PowerVault MD3860f storage enclosure Figure 4 Back Panel Features 1 cooling fan mod...

Page 11: ... lights amber when there is a fault in the cooling fan module 3 Service action allowed indicator CAUTION Remove the cooling fan module from the system only if the service action allowed indicator lights blue Removing the cooling fan module from the system when the service action allowed indicator is off may damage the system Blue Indicates that you can safely remove the cooling fan module from the...

Page 12: ...ls the power supply output to the system 3 Standby power indicator The standby power indicator lights green when the system is in standby mode and the main power is off 4 DC power indicator Green Indicates that DC output voltage is within the limit Off Indicates that DC output voltage is not within the limit 5 Service action allowed indicator CAUTION Remove the power supply module from the system ...

Page 13: ...ction required indicator The service action required indicator lights amber when there is a fault in the power supply module 7 AC power indicator Green Indicates that AC output voltage is within the limit Off Indicates that AC output voltage is not within the limit Physical Disk LED Indicators Figure 7 Physical Disk LED Indicators 13 ...

Page 14: ...the physical disk from the system when the service action allowed indicator is off may damage the system Blue Indicates that you can safely remove the physical disk from the system Off Indicates that you cannot remove the physical disk from the system 2 Service action required indicator The service action required indicator lights amber when there is a fault in the physical disk 14 ...

Page 15: ...onitoring and controlling enclosure environment elements temperature fans power supplies and enclosure LEDs Controlling access to the physical disks Communicating enclosure attributes and states to the host server and management station MD3860f Fibre Channel RAID Controller Module Features And Indicators Figure 8 MD3860f Fibre Channel RAID Controller Module Features and Indicators Item Indicator B...

Page 16: ...cator lights amber when controller fault is detected 12 Controller power indicator The controller power indicator lights green when controller power is on 13 Cache active or cache offload indicator The cache active or cache offload indicator lights green when on board controller memory contains data If AC power fails this LED changes to indicate cache offload status If the password reset function ...

Page 17: ...bre Channel host connections require SFP transceivers designed for this data rate SFP transceivers that support other data rates are incompatible WARNING Do not disassemble or remove any part of a SFP transceiver due to the possibility of being exposed to laser radiation Figure 9 Fibre Optic Cable Connection 1 FC IN slot 4 2 SFP transceiver 3 fibre optic cable 4 gate The RAID controller expansion ...

Page 18: ...osure with up to two MD3060e expansion enclosures NOTE Hot plug of MD3060e expansion enclosure is not supported MD3060e Expansion Module Features And Indicators Figure 11 MD3060e Expansion Module Features and Indicators Item Indicator Button or Connector Icon Description 1 SAS IN port 0 Provides EMM to RAID controller SAS connection 2 SAS IN port 1 Provides EMM to RAID controller SAS connection 3 ...

Page 19: ...remove the expansion module from the system RAID Controller Module Additional Features Battery Backup Unit Each RAID controller module contains a two cell Lithium ion nanopolymer battery backup unit BBU It provides power to the RAID controller module in the event of a power outage NOTE For virtual disks the controller firmware changes the data cache setting based on the state of the battery If the...

Page 20: ...To reset the password push and hold down the password reset switch for at least five seconds The password is deleted You can change the password using MD Storage Manager For more information about setting your password see the Dell PowerVault MD Series Storage Arrays Administrator s Guide at dell com powervaultmanuals NOTE If your system is iSCSI based you can use the Modular Disk Configuration Ut...

Page 21: ... Installing The Front Bezel Installing The Front Bezel You must install the front bezel on the system to secure the disk drawers against accidental removal 1 Align the slots on the back of the bezel with the guide pins on the front of the chassis 2 Push the bezel toward the chassis until the bezel is seated properly and the release latches snap into place Figure 12 Removing and Installing the Fron...

Page 22: ...om the storage enclosure CAUTION Never remove any hot swappable component until the service action allowed indicator on the component lights blue Removing a hot swappable component with the service action allowed indicator off can result in a loss of data and data availability Physical Disk Drawers Each storage array contains five physical disk drawers Each physical disk drawer supports up to 12 h...

Page 23: ...upport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the front bezel 2 Hold and rotate the release latches away from the system until the physical disk drawer is free from its slot 3 Hold the physical disk drawer and pull it away from the chassis Figure 14 Opening and Closing t...

Page 24: ...drawer for removal using the MD Storage Manager software For more information see the Dell PowerVault MD Series Storage Arrays Administrator s Guide at dell com powervaultmanuals 2 Remove the front bezel 3 Remove both the SAS cable chains from the back of the chassis 4 Open the physical disk drawer CAUTION Do not try to remove more than one drawer at a time Ensure that you insert the drawer that i...

Page 25: ... by your warranty Read and follow the safety instructions that came with the product 1 Align the physical disk drawer with the slot on the chassis 2 Slide the physical disk drawer into the chassis until it is seated properly and the release tabs snap into place 3 Install the physical disks row wise into the physical disk drawer NOTE Using the note that you saved while removing the physical disk dr...

Page 26: ...of physical disk types NOTE 15k RPM SAS drives are not supported For the latest drive support refer to Dell PowerVault MD 34xx 38xx Series Support Matrix at dell com powervaultmanuals Figure 16 Slot Numbering on the Disk Drawer Removing A Physical Disk From A Physical Disk Carrier CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and si...

Page 27: ...nstalling the 2 5 Inch Physical Disk in a 2 5 Inch Physical Disk Carrier 1 2 5 inch physical drive cage 2 guide pin 4 3 release handle 4 holes on physical disk 4 5 carrier for 2 5 inch physical disk 6 2 5 inch physical disk 27 ...

Page 28: ...ion or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Angle the physical disk into the physical disk carrier 2 Align the holes on one side and if applicable on the bottom of the physical disk with the pins on the corresponding ...

Page 29: ...the physical disk drawer CAUTION Remove the physical disk from the system only if the service action allowed indicator lights blue Removing the physical disk from the system when the service action allowed indicator is off may damage the system NOTE The service action required indicator lights blue on the RAID controller module physical disk drawer physical disk 5 Press the release tab to disengag...

Page 30: ...n the physical disk drawer NOTE Ensure that you install the physical disk from left to right and from front to back 3 Rotate the handle downward until the physical disk is properly seated in the connector and the physical disk carrier handle snaps into place 4 Close the physical disk drawer 5 Install the front bezel SAS Chain Cables There are two SAS cable chains on each side of the physical disk ...

Page 31: ...r heating of the storage enclosure CAUTION Ensure that you are removing the SAS cable chain for the failed physical disk drawer Removing the SAS cable chain for the incorrect physical disk drawer causes loss of data access and causes virtual disks to appear degraded in the MD Storage Manager 2 Locate and identify the SAS chain cables for the failed physical disk drawer 3 To remove the chain cable ...

Page 32: ...rizontally 8 SAS cable connector on the physical disk drawer oriented horizontally Installing The SAS Chain Cable s CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Page 33: ...amage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid damage to the sensitive EMI contacts on the RAID controller module or expansion module do not stack RAID controller modules 1 Using MD Storage Manager save the RAID controller module or expansion module profile 2 Identify and loca...

Page 34: ...mage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the RAID controller module or expansion module into the bay until it seats into place 2 Push the release lever toward the chassis until it clicks into place 3 Connect all the cables and SFP modules to the RAID controller module or expansio...

Page 35: ...re 23 Opening and Closing the RAID Controller Module 1 screw 2 2 indent 3 RAID controller module Closing The RAID Controller Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing th...

Page 36: ...red by your warranty Read and follow the safety instructions that came with the product The SFP transceivers are used to connect the Fibre Channel cables to the MD3860f storage enclosure 1 Locate and identify the faulty SFP transceiver 2 Disconnect the interface cables from the SFP transceiver 3 Remove the failed SFP transceiver from the controller Figure 24 Replacing the SFP Transceiver 1 FC IN s...

Page 37: ...cted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Identify and locate the controller for which the battery backup unit has failed NOTE The battery fault indicator for the affected controller lights amber 2 Take the affected controller of...

Page 38: ...tion is redundant In redundant mode power is supplied to the system equally from both power supplies to maximize efficiency When one power supply module is removed or has failed the power supply configuration is non redundant Power is supplied to the system only by the single power supply module CAUTION Do not plug the enclosure into a standard power outlet Your storage array is shipped with two I...

Page 39: ...Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that ...

Page 40: ... and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time NOTE The procedure for removing each cooling fan module is identical Ensure that the service action allowed indicator lights blue before you remove the cooling fan module For more information see Cooling Fan Modul...

Page 41: ...he online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the cooling fan module with the slot on the back of the chassis 2 Slide the cooling fan module into the slot until it is properly seated 3 Rotate the cooling fan module handle toward the cha...

Page 42: ...sical disk For assistance contact Dell Support Troubleshooting Loss Of Communication For information about troubleshooting loss of communication see Troubleshooting Array And Expansion Enclosure Connections Troubleshooting An SFP Transceiver NOTE This section is applicable only for the Dell PowerVault MD3860f storage enclosures WARNING Data processing environments can contain equipment transmittin...

Page 43: ...r a particular port with a known good cable the SFP transceiver must be replaced Go to step 6 If at least one FC IN speed LED is on for a particular port the SFP transceiver is functional The FC IN speed LEDs indicate a channel speed of 4Gbps 8Gbps or 16Gbps Ensure that the speed indicated by the LEDs is what is expected WARNING Data processing environments can contain equipment transmitting on sy...

Page 44: ...ice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION It is recommended that you turn off the host server before turning off the array to prevent loss of data 1 Locate the faulty power supply and determine the status of the LEDs If the AC power LED is not lit check the p...

Page 45: ... as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION It is recommended that you turn off the host server before turning off the expansion enclosure array to prevent loss of data I...

Page 46: ...nsion enclosures 2 Reseat the RAID controller module and reconnect cables on the storage array and the host server 3 Restart the storage array and wait until the array is fully booted 4 Turn on the host server 5 Recheck the LEDs of the affected port s Replace the fibre optic cables of any port s where both LEDs are unlit NOTE The SAS OUT status LED must be green If the problem is not resolved see ...

Page 47: ...the problem is not resolved see Getting Help NOTE You must turn off the host server before resetting the cables on the storage array or expansion enclosure 8 Reboot the host server Troubleshooting A Wet Storage Array CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as di...

Page 48: ... or shut down Unrecoverable ECC memory or PCI errors or critical physical conditions can cause lockdown If your RAID storage array is configured for redundant access and cache mirroring the surviving controller can normally recover without data loss or shutdown Critical Conditions The storage array generates a critical event if the RAID controller module detects a critical condition that could cau...

Page 49: ...events to alert you in the event of an invalid array but the array status LED is lit with a flashing amber color to indicate a fault state ECC Errors RAID controller firmware can detect ECC errors and can recover from a single bit ECC error whether the RAID controller module is in a redundant or nonredundant configuration A storage array with redundant controllers can recover from multi bit ECC er...

Page 50: ...120 physical disks in addition to 60 physical disks in the RAID enclosure Redundant path connectivity provides redundant data paths to each hard drive NOTE Support for 180 physical disks is a premium feature and requires activation The maximum number of physical disks supported without using the premium feature is 120 SAS connectors Two SAS IN ports to connect hosts One SAS OUT port for expansion ...

Page 51: ... of band management of the enclosure and the second Ethernet port is reserved FC connectors Four FC IN ports to connect hosts NOTE Directly attaching to the FC ports is not supported The host connection must use a FC switch Power AC power supply per power supply Wattage 1755 W Heat dissipation maximum NOTE Heat dissipation is calculated using the power supply wattage rating The heat dissipation va...

Page 52: ...dation of 10 per hour Storage 5 to 95 at a maximum wet bulb temperature of 38 C 100 4 F Maximum vibration Operating 0 26 Grms at 5 Hz to 350 Hz in operational orientation Storage 1 88 Grms at 10 Hz to 500 Hz for 15 minutes all six sides tested Maximum shock Operating One shock pulse in the positive z axis of the system at 31 G for 2 6 ms in the operational orientation Storage Six consecutively exe...

Page 53: ...ies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to dell com support 2 Select your country from the drop down menu on the top left corner of the page 3 For customized support a Enter your system service tag in the Enter your Service Tag field b Click Submit The support page that lists the vari...

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