Dell PowerVault E03J Series Hardware Owner'S Manual Download | Manualshive

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Troubleshooting Your Enclosure

55

Troubleshooting a Damaged Enclosure

CAUTION:

Many repairs may only be done by a certified service technician.

You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.

1

Ensure that the following components are properly installed:
•

Hard drives

•

EMMs

•

Power supply/cooling fan modules

•

Control panel

•

Backplane

2

Ensure that all the cables are properly connected and that there are no
damaged pins in the connectors.

3

Run diagnostics available in Server Administrator.
If the test fails, see "Getting Help" on page 57.

book.book Page 55 Monday, December 7, 2009 4:51 PM

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Summary of Contents for PowerVault E03J Series

Page 1: ...Dell PowerVault MD1200 and MD1220 Storage Enclosures Hardware Owner s Manual Regulatory Model E03J Series and E04J Series Regulatory Type E03J001 and E04J001 ...

Page 2: ...09 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo OpenManage PowerEdge and PowerVault are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their pro...

Page 3: ...cators 12 Enclosure Management Module 13 Enclosure Failover When Two EMMs are Installed 16 EMM Thermal Shutdown 16 Enclosure Alarms 16 Power Indicator Codes 17 Other Information You May Need 18 2 Operating Your Storage Enclosure 19 Before You Begin 19 Cabling Your Enclosure 19 Connecting the Enclosure 20 Changing Your Enclosure s Operating Mode 25 Managing Your Storage Enclosure 26 ...

Page 4: ... Hard Drive 32 Removing a Hard Drive From a Hard Drive Carrier 33 Installing a Hard Drive Into a Drive Carrier 35 Enclosure Management Module 35 Removing an EMM Blank 35 Installing an EMM Blank 36 Removing an EMM 37 Installing an EMM 39 Power Supply Cooling Fan Module 39 Removing a Power Supply Cooling Fan Module 39 Installing a Power Supply Cooling Fan Module 41 Control Panel 42 Removing the Cont...

Page 5: ...ation 49 Troubleshooting External Connections 49 Troubleshooting Power Supply Cooling Fan Module 50 Troubleshooting Enclosure Cooling Problems 51 Troubleshooting Enclosure Management Modules 52 Troubleshooting Hard Drives 53 Troubleshooting Enclosure Connections 54 Troubleshooting a Wet Enclosure 54 Troubleshooting a Damaged Enclosure 55 5 Getting Help 57 Contacting Dell 57 Glossary 59 Index 69 ...

Page 6: ...6 Contents ...

Page 7: ...7 About Your Enclosure Front Panel Features and Indicators Figure 1 1 Front Panel Features and Indicators Dell PowerVault MD1200 Figure 1 2 Front Panel Features and Indicators Dell PowerVault MD1220 1 2 3 5 4 6 1 2 3 4 6 5 ...

Page 8: ... Blinks amber when the enclosure is in the fault state 2 Power LED The power LED lights when at least one power supply is supplying power to the enclosure 3 Split mode LED The split mode LED lights when the enclosure is in a split mode configuration If the LED is not lit it indicates that the enclosure is in a unified mode configuration 4 System identification button The system identification butt...

Page 9: ...p to 12 3 5 inch SAS hot swappable hard drives PowerVault MD1220 Up to 24 2 5 inch SAS hot swappable hard drives 6 Enclosure mode switch When set in the top position the enclosure is configured in unified mode When set in the bottom position the enclosure is configured in split mode Item Indicator Button or Connector Icon Description 1 2 3 ...

Page 10: ...rver is identifying the enclosure or when the system identification button is pressed Lights amber when the enclosure is turned on or is reset Blinks amber when the enclosure is in the fault state 2 Power LED The power LED lights when at least one power supply is supplying power to the enclosure 3 Split mode LED The split mode LED lights when the enclosure is in a split mode configuration If the L...

Page 11: ...ndition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is turned on Drives are not ready for insertion or removal during this time The Dell PowerEdge RAID controller PERC H800 may take up to a minute to discover and initialize all the...

Page 12: ...e seconds amber three seconds and off six seconds Rebuild aborted Item Indicator Button or Connector Icon Description 1 Power supply cooling fan module PS 1 600 W power supply For more information see Power Indicator Codes on page 17 2 Primary enclosure management module EMM EMM 0 The EMM provides a data path between the enclosure and the host server enclosure management functions for your enclosu...

Page 13: ...utes and states to the host server NOTE At least one EMM must be installed in the enclosure If only one EMM is installed in the enclosure it must be installed in the primary EMM bay and a blank must be installed in the secondary EMM bay See Installing an EMM Blank on page 36 4 Power switches 2 The power switch controls the power supply output to the enclosure 5 Power supply cooling fan module PS 2...

Page 14: ...t In IN Provides SAS connections for cabling the host or an upchain expansion enclosure unified mode only 4 In port link status Lights green when all the links to the port are connected Lights amber when one or more links to the port are not connected The LED remains off if enclosure is not connected 5 SAS port Out OUT Provides SAS connections for cabling to the next down chain expansion enclosure...

Page 15: ... ms Off 250 ms when a firmware download is in progress Blinks green On 1000 ms Off 1000 ms when a peer auto update is in progress Blinks amber On 250 ms Off 250 ms two times Off 1000 ms when the enclosure is unable to communicate with enclosure devices Blinks amber On 250 ms Off 250 ms four times Off 1000 ms when a firmware update fails Blinks amber On 250 ms Off 250 ms five times Off 1000 ms when...

Page 16: ... providing connectivity to the drives controlled by the failed EMM When a failed EMM is replaced enclosure management functions do not automatically return to the replaced EMM unless an additional failure occurs that triggers another failover event The new EMM only restores the data path to the hard drives controlled by the failed EMM EMM Thermal Shutdown If critical internal temperatures are reac...

Page 17: ...To enable the alarm you must change the default setting in Server Administrator For more information see the Server Administrator documentation at support dell com manuals Power Indicator Codes Figure 1 7 Power Indicator Codes Item LED Type Icon Description 1 DC power The LED lights green when the DC output voltage is within the limit If this LED is off it indicates that the DC output voltages are...

Page 18: ...uide provides information about configuring RAID Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always check for updates on support dell com manuals and read the updates firs...

Page 19: ...ost for example a server with a controller card Your enclosure can be one of up to four enclosures daisy chained to a single port on the controller card in your host server The enclosure can also be connected in a redundant path mode with two connections to single host server See Figure 2 2 and Figure 2 3 for cabling diagrams of a unified mode configuration In a split mode configuration your enclo...

Page 20: ...erver Administrator is installed For installation instructions and supported operating systems see the Server Administrator documentation NOTE The minimum version of Server Administrator supported on your enclosure is 6 2 2 Turn off the host system and all attached devices 3 Connect the SAS cable s to the EMM SAS connector on the storage enclosure and to the RAID controller on the host system Push...

Page 21: ... the SAS cable from the host controller to the In port on the EMM module of the first enclosure in the daisy chain See Figure 2 2 Attach subsequent storage enclosures in the daisy chain to the Out port on the first upchain storage enclosure If you are configuring your enclosure in a split mode configuration attach the SAS cable from the first host controller to the In port on the primary EMM modul...

Page 22: ...22 Operating Your Storage Enclosure Figure 2 2 EMM Cabling Diagram in Unified Mode host controller ...

Page 23: ...Operating Your Storage Enclosure 23 Figure 2 3 EMM Cabling Diagram in Unified Mode Redundant Path host controller ...

Page 24: ...plies to different circuits 5 Connect power supplies to the power source NOTE Before connecting the power supplies ensure that the power switch on both power supplies is in the OFF position 6 Turn on the power switches on all power supply cooling fan modules 7 Turn on the host system 8 Check the LED indicators on the front and back panel of the storage enclosure If any of the LEDs are amber see Tr...

Page 25: ...virtual disks may appear as foreign if the configuration is not deleted before turning the enclosure back on These disks must be imported or cleared using either Server Administrator or the BIOS configuration utility before they can be used NOTE Split mode configurations do not support daisy chaining of enclosures and redundant paths 3 Turn off the host system 4 Turn off the enclosure by turning o...

Page 26: ...ted graphical view and command line interface It enables online configuration and management for both internal storage and externally attached storage Server Administrator obtains information about physical storage devices disk enclosures virtual disks RAID arrays and logical devices and displays the information in both physical and logical views Using Server Administrator you can create and manag...

Page 27: ...n Key to the system keylock 2 Phillips screwdriver Wrist grounding strap Front Bezel Optional Removing the Front Bezel 1 Using the system key unlock the front bezel if locked 2 Lift up the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system ...

Page 28: ...d Installing the Front Bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 1 1 bezel 2 keylock 3 release latch 4 hinge tab 1 2 3 4 ...

Page 29: ... configured as hot swappable CAUTION Do not turn off or reboot your enclosure while the drive is being formatted Doing so can cause a drive to fail When you format a hard drive allow enough time for the formatting to complete High capacity hard drives can take a number of hours to format Removing a Drive Blank CAUTION To maintain proper system cooling all empty hard drive bays must have drive blan...

Page 30: ...ng Enclosure Components Figure 3 2 Removing and Installing a 3 5 Inch Hard Drive Blank Figure 3 3 Removing and Installing a 2 5 Inch Hard Drive Blank 1 drive blank 2 release tab 1 drive blank 2 release tab 1 2 1 2 ...

Page 31: ...ame with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 27 2 From the management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the drive can be removed safely For more information see your controller documentation for information about hot swap drive removal If the drive has been online the green...

Page 32: ...hat came with the product CAUTION Use only hard drives that have been tested and approved for use with the SAS backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable 1 If ap...

Page 33: ...e to lock the drive in place Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 5 for PowerVault MD1200 and Figure 3 6 for PowerVault MD1220 Figure 3 5 Removing and Installing a Hard Drive Into a 3 5 Inch Drive Carrier 4 2 1 3 ...

Page 34: ...closure Components Figure 3 6 Removing and Installing a Hard Drive Into a 2 5 Inch Drive Carrier 1 screws 4 2 drive carrier 3 SAS screw hole 4 hard drive 1 screws 4 2 drive carrier 3 SAS screw hole 4 hard drive 2 1 3 4 ...

Page 35: ... of only one EMM in unified mode If only one EMM is installed in your enclosure it must be installed in EMM 0 You must install the EMM blank in EMM 1 CAUTION EMMs can be removed and installed without turning off the enclosure It is recommended that you do not remove the EMM while data is being transferred Replacing or installing an EMM that is connected to a host server causes it to loose communic...

Page 36: ...closure 7 Turn on the enclosure and the host server Figure 3 7 Removing and Installing an EMM Blank Installing an EMM Blank To install an EMM blank align the blank with the EMM bay and insert the blank into the chassis until it clicks into place 1 release latch 2 EMM blank 1 2 ...

Page 37: ...t covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you remove an EMM from an enclosure operating in split mode while connected to a host server you lose connection to the physical disks attached to the removed EMM 1 Disconnect the cables connected to the EMM 2 Push down on the release tab and pull the release lever away from the chassis See Fig...

Page 38: ...38 Installing Enclosure Components Figure 3 8 Removing and Installing an EMM 1 EMM 2 release tab 3 release lever 2 3 1 ...

Page 39: ...stalled You can verify if both the enclosures use the same firmware version by checking the LEDs on the enclosure or by using Server Administrator For more information about EMM connections and cabling see Operating Your Storage Enclosure on page 19 Power Supply Cooling Fan Module Your enclosure supports two hot swappable power supply cooling fan modules While the enclosure can operate temporarily...

Page 40: ...he power supply cooling fan module WARNING The power supply cooling fan modules are heavy Use both hands while removing the module 4 Press the release tab and pull the power supply out of the chassis Figure 3 9 Removing and Installing a Power Supply Cooling Fan Module 1 power supply 2 release tab 3 power supply handle OUT OUT 1 3 2 ...

Page 41: ...an module and plug the cable into a power outlet 3 Secure the power cable using the Velcro strap See Figure 3 10 Figure 3 10 Securing the Power Cable CAUTION When connecting the power cable secure the cable with the Velcro strap NOTE If the enclosure is powered on all the power supply LEDs remain off until the AC power cable is connected to the power supply cooling fan module and the power switch ...

Page 42: ...lots 0 to 2 in PowerVault MD1200 slots 0 to 5 in PowerVault MD1220 See Removing a Hard Drive on page 31 NOTE Mark each hard drive with it s slot position as you remove it 4 Slide the control panel out of the chassis after Pushing the release tab toward the front of the enclosure in PowerVault MD1200 See Figure 3 11 Pulling the release pin toward the front of the enclosure in PowerVault MD1220 See ...

Page 43: ...omponents 43 Figure 3 11 Removing and Installing the Control Panel PowerVault MD1200 Figure 3 12 Removing and Installing the Control Panel PowerVault MD1220 1 control panel 2 release tab 1 control panel 2 release pin 2 1 2 1 ...

Page 44: ...only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Removing the Backplane 1 Turn...

Page 45: ...hassis See Figure 3 13 10 Loosen the captive screw that secures the backplane to the chassis See Figure 3 14 for PowerVault MD1200 or Figure 3 15 for PowerVault MD1220 11 Remove the screws that secure the backplane and pull the backplane out of the enclosure See Figure 3 14 for PowerVault MD1200 or Figure 3 15 for PowerVault MD1220 Figure 3 13 Removing and Installing the EMM Power Supply Cage 1 EM...

Page 46: ...nents Figure 3 14 Removing and Installing the Backplane PowerVault MD1200 Figure 3 15 Removing and Installing the Backplane PowerVault MD1220 1 screws 5 2 backplane 3 captive screw 1 screws 4 2 backplane 3 captive screw 2 1 3 2 1 3 ...

Page 47: ...for PowerVault MD1220 4 Align the slots on the EMM power supply cage with the tabs on the chassis See Figure 3 13 5 Push the EMM power supply cage toward the front of the enclosure 6 Replace the screws that secure the EMM power supply cage to the chassis 7 Replace the control panel See Installing the Control Panel on page 44 8 Replace the power supply cooling fan modules See Installing a Power Sup...

Page 48: ...48 Installing Enclosure Components ...

Page 49: ...emits a series of beeps See Enclosure Alarms on page 16 The enclosure fault LEDs are lit See Enclosure Management Module on page 13 A message is displayed on the screen See the Dell OpenManage Server Administrator documentation There is a constant scraping or grinding sound when you access the hard drive See Getting Help on page 57 Troubleshooting Loss of Communication For information about troubl...

Page 50: ...f the AC power LED is not lit check the power cord and power source into which the power supply is plugged Connect another device to the power source to verify if it is working Connect the cable to a different power source Replace the power cable If the problem is not resolved see Getting Help on page 57 If the DC power LED is not lit verify that the power switch is turned on If the power switch i...

Page 51: ...ms CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product E...

Page 52: ...Remove the EMM and verify that the pins on backplane and EMM are not bent See Removing an EMM on page 37 c Reinstall the EMM and wait for 30 seconds See Installing an EMM on page 39 d Turn on the server e Check the EMM status LED If the problem is not resolved see Getting Help on page 57 If EMM status LED is blinking amber 5 times per sequence update the firmware to the latest supported firmware o...

Page 53: ...ators before removing the faulty hard drive from the enclosure 2 Check the hard drives and the backplane to ensure that the connectors are not damaged 3 Reinstall the hard drive 4 Reboot the host server If the problem is not resolved proceed to step 5 5 Verify that the EMM port link status LED and the EMM status LED are solid green for each port that is connected to a cable If the LEDs are not sol...

Page 54: ...e CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 ...

Page 55: ...pport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that the following components are properly installed Hard drives EMMs Power supply cooling fan modules Control panel Backplane 2 Ensure that all the cables are properly connected and that there are no damaged pins in the conne...

Page 56: ...56 Troubleshooting Your Enclosure ...

Page 57: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 58: ...58 Getting Help ...

Page 59: ... or USB memory key that is used to start your system if the system does not boot from the hard drive BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for commu...

Page 60: ...video disc ECC Error checking and correction EMI Electromagnetic interference ERA Embedded remote access ERA allows you to perform remote or out of band server management on your network server using a remote access controller ESD Electrostatic discharge ESM Embedded server management expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for ...

Page 61: ...fan into the host system while the system is powered on and running Hz Hertz I O Input output A keyboard is an input device and a monitor is an output device In general I O activity can be differentiated from computational activity IDE Integrated drive electronics A standard interface between the system board and storage devices iDRAC Internet Dell Remote Access Controller A remote access controll...

Page 62: ...s with all equipment linked by wiring dedicated specifically to the LAN LCD Liquid crystal display LED Light emitting diode An electronic device that lights up when a current is passed through it LGA Land grid array local bus On a system with local bus expansion capability certain peripheral devices such as the video adapter circuitry can be designed to run much faster than they would with a tradi...

Page 63: ... concepts used for implementing shared storage on a network NAS systems have their own operating systems integrated hardware and software that are optimized to serve specific storage needs NIC Network interface controller A device that is installed or integrated in a system to allow connection to a network NMI Nonmaskable interrupt A device sends an NMI to signal the processor about hardware error...

Page 64: ...C Remote access controller RAID Redundant array of independent disks A method of providing data redundancy Some common implementations of RAID include RAID 0 RAID 1 RAID 5 RAID 10 and RAID 50 See also mirroring and striping RAM Random access memory The system s primary temporary storage area for program instructions and data Any information stored in RAM is lost when you turn off your system R DIM...

Page 65: ... striping writes data across three or more disks in an array but only uses a portion of the space on each disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution a...

Page 66: ...s alternating current VDC Volt s direct current VGA Video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards video adapter The logical circuitry that provides in combination with the monitor your system s video capabilities A video adapter may be integrated into the system board or may be an expansion ca...

Page 67: ...67 WH Watt hour s XML Extensible Markup Language XML is a way to create common information formats and to share both the format and the data on the World Wide Web intranets and elsewhere ZIF Zero insertion force ...

Page 68: ...68 Glossary ...

Page 69: ...control panel installing 44 removing 42 D Dell contacting 57 drive carrier hard drive 33 E enclosure managing 26 enclosure mode cabling 19 changing 25 split 19 unified 19 F firmware downloading 26 front bezel installing 28 removing 27 front panel features 7 H hard drive drive carrier 33 installing 32 removing 31 I indicators ...

Page 70: ...ng backplane 44 control panel MD1200 42 drive blank 29 EMM 37 EMM blank 35 front bezel 27 hard drive 31 hard drive from a drive carrier 33 power supply cooling fan module 39 S safety 49 support contacting Dell 57 T telephone numbers 57 thermal shutdown 16 troubleshooting 49 connections 54 cooling problems 51 damaged enclosure 55 external connections 49 hard drives 53 loss of communication 49 power...

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