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Dell PowerEdge R930, Owner'S Manual

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Dell PowerEdge R930 Owner'S Manual Download Page 183

Troubleshooting power supply units

Prerequisites

CAUTION: 

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple 

repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. 
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions 
that came with the product.

CAUTION: 

At least one power supply (PSU) must be installed for the system to operate. Operating the system with only one 

PSU installed for extended periods of time can cause the system to overheat.

Steps

1 

Identify the faulty PSU by the PSU's fault indicator.

2 

Reseat the PSU by removing and reinstalling it.

NOTE: 

After installing a PSU, allow several seconds for the system to recognize the PSU and to determine if it is working 

properly.

3 

If the problem persists, see 

Getting Help

.

Troubleshooting cooling problems

CAUTION: 

Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple 

repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. 
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions 
that are shipped with your product.

Ensure that the following conditions exist:

•

System cover, cooling shroud, EMI filler panel, memory module blank, or back filler bracket is not removed.

•

Ambient temperature is not higher than the system specific ambient temperature.

•

External airflow is not obstructed.

•

A cooling fan is not removed or has not failed.

•

The expansion card installation guidelines have been followed.

Additional cooling can be added by one of the following methods:

From the iDRAC web GUI:

1

Click 

Hardware

 > 

Fans

 > 

Setup

.

2

From the 

Fan Speed Offset

 drop-down list, select the cooling level required or set the minimum fan speed to a custom value.

From F2 System Setup:

1

Select 

iDRAC Settings

 > 

Thermal

, and set a higher fan speed from the fan speed offset or minimum fan speed.

From RACADM commands:

1

Run the command 

racadm help system.thermalsettings

For more information, see the Integrated Dell Remote Access User’s Guide at 

Dell.com/idracmanuals

.

Troubleshooting your system

183

Summary of Contents for PowerEdge R930

Page 1: ...Dell PowerEdge R930 Owner s Manual Regulatory Model E37S Series Regulatory Type E37S001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 01 Rev A02 ...

Page 3: ...Documentation resources 22 3 Technical specifications 24 Chassis dimensions 24 Chassis weight 24 Processor specifications 25 PSU specifications 25 System battery specifications 25 Expansion bus specifications 25 Memory specifications 26 Drive specifications 26 Hard drives 26 Optical drive 27 Ports and connectors specifications 27 USB ports 27 NIC ports 27 Serial connector 28 VGA ports 28 Internal ...

Page 4: ...9 Before working inside your system 60 After working inside your system 60 Recommended tools 60 Front bezel optional 61 Removing the optional front bezel 61 Installing the optional front bezel 61 System cover 62 Removing the system cover 62 Installing the system cover 63 Inside the system 64 System memory 65 General memory module installation guidelines 67 Mode specific guidelines 68 Fault Resilie...

Page 5: ... Removing the left or right expansion card riser blank 104 Installing the left or right expansion card riser blank 105 Removing the left or right expansion card riser 106 Installing the left or right expansion card riser 107 Removing an expansion card from expansion card risers 109 Installing an expansion card into the expansion card risers 111 Network Daughter Card riser 115 Removing the Network ...

Page 6: ...the system battery 154 Hard drive backplane 155 Removing the hard drive backplane 155 Installing the hard drive backplane 163 SAS expander daughter card 167 Removing the SAS expander daughter card 167 Installing the SAS expander daughter card 168 Control panel 169 Removing the control panel board 169 Installing the control panel board 170 System board 171 Removing the system board 172 Installing t...

Page 7: ...8 Troubleshooting processors 189 8 Using system diagnostics 190 Dell Embedded System Diagnostics 190 When to use the Embedded System Diagnostics 190 Running the Embedded System Diagnostics from Boot Manager 190 Running the Embedded System Diagnostics from the Dell Lifecycle Controller 190 System diagnostic controls 191 9 Jumpers and connectors 192 System board jumper settings 192 System board conn...

Page 8: ...800 v3 or v4 product family eight memory risers with a capacity of 12 DIMMs per riser and up to 24 hard drives SSDs Supported configurations for the PowerEdge R930 system The Dell PowerEdge R930 system supports the following configurations Figure 1 Supported configurations for the PowerEdge R930 system 1 8 About the PowerEdge R930 ...

Page 9: ...nformation tag 9 Hard drives 10 Rack ears 11 Slide lock 12 Optical drive Table 1 Front panel features of the PowerEdge R930 system Item Indicator Button or Connector Icon Description 1 vFlash media card slot Use the vFlash media card slot to insert a vFlash media card 2 Power button Press the power button to turn the system on or off The indicator on the button indicates if the system is on or off...

Page 10: ...formation tag is a slide out label panel 9 Hard drives Up to twenty four 2 5 inch hard drives NOTE On the backplane supported Flash devices there are 3 bays in total The first two bays are for PCIe Flash devices with two sets of drives labelled 0 through 3 The bay 3 is for SAS drives labelled 0 through 15 For information about the supported hard drives see the Technical specifications section 10 R...

Page 11: ... hold the button to increase scrolling speed Release the button to stop NOTE The display stops scrolling when the button is released After 45 seconds of inactivity the display starts scrolling Related links Viewing Home screen Setup menu View menu Viewing Home screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when...

Page 12: ... option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC8 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number...

Page 13: ...talled Enables you to connect PCI Express expansion cards 3 Power Supply Unit PSU 1 and 2 Up to two redundant AC power supplies with a rating of 750 W or 1100 W 4 Video connector Use the video VGA port to connect a display to the system For more information about the supported video VGA port see the Technical specifications section 5 iDRAC Enterprise port Use the iDRAC8 Enterprise port to remotely...

Page 14: ...more information about the supported serial port see the Technical specifications section 9 System identification port Use the system identification port to connect the system status indicator assembly through the optional cable management arm 10 System identification button Press the system ID button To locate a particular system within a rack To turn the system ID on or off NOTE To reset the iDR...

Page 15: ...3 hard drive NOTE If the hard drive is in the Advanced Host Controller Interface AHCI mode the status indicator on the right side does not turn on Table 4 Hard drive indicator codes Drive status indicator pattern RAID only Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until al...

Page 16: ...dicator codes Table 5 SSD LED indicator pattern State Name Slot Device State Status LED Green Status LED Amber Device status off The system or device is not powered up Off Off Device online The device is powered up On Off Device identify blink The device is identifying the slot location or is indicating that the device has received a Prepare for Removal command from the host operating system On fo...

Page 17: ... The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received iDRAC Direct LED indicator codes The iDRAC Direct LED indicator light...

Page 18: ...lit Indicates that the USB is ready to be removed or that a task is complete The following table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop and cable Laptop Connect Table 8 iDRAC Direct LED indicator patterns iDRAC Direct LED indicator pattern Condition Solid green for two seconds Indicates that the laptop is connected Flashing green on for two seconds and o...

Page 19: ...with respect to efficiency feature set health status and supported voltage CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back NOTE Ensure that both the PSUs are of the same capacity NOTE Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on D Flashing amber Indicates a problem...

Page 20: ...SD cards in both the slots and provides redundancy NOTE When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup the information is replicated from one SD card to another Single card operation single card operation is supported but without redundancy Figure 10 Internal dual SD module IDSDM 1 LED status indicator 2 The following table describes the IDSDM ind...

Page 21: ...ed by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a sticker on the chassis of the system This information is used by Dell to route support calls to the appropriate personnel About the PowerEdge R930 21 ...

Page 22: ...bout understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see the Methods to download firmware and drivers section in this document Dell com support drivers Managing your system For information about systems management software o...

Page 23: ...ing configuration and monitoring tasks remotely turning on or off servers and enabling alerts for events on servers and components using the Dell Chassis Management Controller CMC see the CMC User s Guide Dell com esmmanuals Working with Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC and deploying the PERC cards see the ...

Page 24: ...ensions of the PowerEdge R930 system Table 12 Dimensions of the Dell PowerEdge R930 system X Xa Y Z with bezel Za without bezel Z without bezel Za without bezel Zb 482 4 mm 18 99 inches 422 mm 16 61 inches 172 6 mm 6 8 inches 802 3 mm 31 58 inches 35 mm 1 37 inches 787 7 mm 31 01 inches 20 4mm 0 80 inch 767 3 mm 30 20 inches Chassis weight This section describes the weight of the system 3 24 Techn...

Page 25: ...e PowerEdge R930 system supports 3 V CR2032 Lithium coin cell system battery Expansion bus specifications The PowerEdge R930 system supports PCI express PCIe Generation 3 expansion cards which need to be installed on the system board using expansion card risers This system supports three types of expansion card risers The following table provides the expansion card riser specifications Table 15 Ex...

Page 26: ...lots Each processor supports two memory risers Drive specifications Hard drives The PowerEdge R930 system supports SAS and SATA hard drives and Solid State Drives SSDs Table 17 Supported hard drive and SSD options for the PowerEdge R930 system Four hard drive systems Up to four 2 5 inch internal hot swappable SAS hard drives in hard drive slots 0 through 3 This configuration supports 6 Gbps and 12...

Page 27: ...teen 2 5 inch internal hot swappable SATA drives and up to eight Dell PowerEdge Express Flash devices PCIe SSDs hard drives in hard drive slots 0 through 4 bay 1 0 through 4 bay 2 and 8 through 15 bay 3 for SAS SATA NOTE Initial status LED of PCIe SSDs may vary based on the actual drive status and server components populated Optical drive The PowerEdge R930 system supports one optional SATA DVD RO...

Page 28: ...he PowerEdge R930 system supports Matrox G200 graphics card with 16 MB capacity Table 19 Supported video resolution options Resolution Refresh rate Hz Color depth bits 640 x 480 60 70 8 16 32 800 x 600 60 75 85 8 16 32 1024 x 768 60 75 85 8 16 32 1152 x 864 60 75 85 8 16 32 1280 x 1024 60 75 8 16 32 1440 x 900 60 8 16 32 Environmental specifications NOTE For additional information about environmen...

Page 29: ...um altitude specifications Maximum altitude Specifications Operating 3048 m 10 000 ft Storage 12 000 m 39 370 ft Table 25 Operating temperature de rating specifications Operating temperature de rating Specifications Up to 35 C 95 F Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft 35 C to 40 C 95 F to 104 F Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 ...

Page 30: ... relative humidity NOTE This condition applies to data center and non data center environments Table 27 Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver coupon corrosion rate 200 Å month as defined by AHSRAE TC9 9 NOTE Maximum corrosive contaminant levels measured at 50 relative h...

Page 31: ...per 125 m above 950 m 1 F per 228 ft NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperature warnings maybe reported on the LCD panel and in the System Event Log Expanded operating temperature restrictions In systems that have do not have Class 2 Near Line SAS hard drives installed the restri...

Page 32: ... iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Dell Deployment Toolkit See Dell Deployme...

Page 33: ...fecycle Controller Dell com idracmanuals Dell OpenManage Deployment Toolkit Dell com openmanagemanuals Dell certified VMware ESXi Dell com virtualizationsolutions Supported operating systems on Dell PowerEdge systems Dell com ossupport Installation and How to videos for supported operating systems on Dell PowerEdge systems Supported Operating Systems for Dell PowerEdge Systems Methods to download ...

Page 34: ... Under the Drivers Downloads section type the Service Tag of your system in the Service Tag or Express Service Code box and then click Submit NOTE If you do not have the Service Tag select Detect My Product to allow the system to automatically detect your Service Tag or under General support navigate to your product 3 Click Drivers Downloads The drivers that are applicable to your selection are di...

Page 35: ...e settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by using two methods Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Related links System Setup details Viewing System Setup Viewi...

Page 36: ...nuals Device Settings Enables you to configure device settings Related links System Setup Viewing System Setup System BIOS You can use the System BIOS screen to edit specific functions such as boot order system password setup password set the RAID mode and enable or disable USB ports Related links System BIOS Settings details Boot Settings Network Settings System Information Memory Settings Proces...

Page 37: ...s Specifies options to manage integrated device controllers and ports and specify related features and options Serial Communication Specifies options to manage the serial ports and specify related features and options System Profile Settings Specifies options to change the processor power management settings memory frequency and so on System Security Specifies options to configure the system secur...

Page 38: ...ed by default Hard Disk Failover Specifies the hard drive that is booted in the event of a hard drive failure The devices are selected in the Hard Disk Drive Sequence on the Boot Option Setting menu When this option is set to Disabled only the first hard drive in the list is attempted to boot When this option is set to Enabled all hard drives are attempted to boot in the order selected in the Hard...

Page 39: ...on Settings Boot Sequence 3 Use the arrow keys to select a boot device and use the plus and minus sign keys to move the device down or up in the order 4 Click Exit and then click Yes to save the settings on exit Related links Boot Settings Boot Settings details Viewing Boot Settings Network Settings You can use the Network Settings screen to modify PXE device settings The network settings option i...

Page 40: ...inks UEFI iSCSI Settings details Viewing UEFI iSCSI Settings Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and ...

Page 41: ... of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set AES NI This option is set to Enabled by default System Password Sets the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Setup Password Sets the setup password This option is read only if the password jump...

Page 42: ... Policy Secure Boot is disabled by default Secure Boot Policy When Secure Boot policy is set to Standard the BIOS uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is set to Custom the BIOS uses the user defined key and certificates Secure Boot policy is set to Standard by default Secure Boot Policy Summary Specifies the list of certificate...

Page 43: ...cial characters are allowed space A message prompts you to reenter the system password 5 Reenter the system password and click OK 6 In the Setup Password field type your setup password and press Enter or Tab A message prompts you to reenter the setup password 7 Reenter the setup password and click OK 8 Press Esc to return to the System BIOS screen Press Esc again A message prompts you to save the ...

Page 44: ...odifying the system setup options If you do not type the correct password in three attempts the system displays the following message Invalid Password Number of unsuccessful password attempts x System Halted Must power down Even after you turn off and restart the system the error message is displayed until the correct password is typed The following options are exceptions If System Password is not...

Page 45: ...are System Service Tag Specifies the system Service Tag System Manufacturer Specifies the name of the system manufacturer System Manufacturer Contact Information Specifies the contact information of the system manufacturer System CPLD Version Specifies the current version of the system complex programmable logic device CPLD firmware UEFI Compliance Version Specifies the UEFI compliance level of th...

Page 46: ... Advanced ECC Mode Mirror Mode Spare Mode Spare with Advanced ECC Mode Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode This option is set to Optimizer Mode by default NOTE The Memory Operating Mode option can have different default and available options based on the memory configuration of your system NOTE The Dell Fault Resilient Mode option establishes an area of memory that is faul...

Page 47: ...zation Technology Enables or disables the additional hardware capabilities provided for virtualization This option is set to Enabled by default Address Translation Service ATS Defines the Address Translation Cache ATC for devices to cache the DMA transactions This option provides an interface between CPU and DMA Memory Management to a chipset s Address Translation and Protection Table to translate...

Page 48: ... installed in the system Option Description Family Model Stepping Specifies the family model and stepping of the processor as defined by Intel Brand Specifies the brand name Level 2 Cache Specifies the total L2 cache Level 3 Cache Specifies the total L3 cache Number of Cores Specifies the number of cores per processor Related links Processor Settings Viewing Processor Settings SATA Settings You ca...

Page 49: ...ettings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media dev...

Page 50: ...again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Integrated Devices Related links Integrated Devices Integrated Devices details Integrated Devices details The Integrated Devices screen details are explained as follows Option Description User Accessible USB Ports Enables or disables the USB ports Selecting Only Back Ports On disables the front USB por...

Page 51: ... set to Disabled by default OS Watchdog Timer If your system stops responding this watchdog timer aids in the recovery of your operating system When this option is set to Enabled the operating system initializes the timer When this option is set to Disabled the default the timer does not have any effect on the system Memory Mapped I O above 4 GB Enables or disables the support for PCIe devices tha...

Page 52: ... Access Device by using this option NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from with...

Page 53: ...m memory You can select Maximum Performance Maximum Reliability or a specific speed Turbo Boost Enables or disables the processor to operate in the turbo boost mode This option is set to Enabled by default Energy Efficient Turbo Enables or disables the Energy Efficient Turbo option Energy Efficient Turbo EET is a mode of operation where a processor s core frequency is adjusted to be within the tur...

Page 54: ...e Related links System Profile Settings Viewing System Profile Settings Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time Related links Miscellaneous Settings details System BIOS Viewing Miscellaneous Settings Viewing Miscellaneous Settings To view the Miscellaneous Settings screen...

Page 55: ...uration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is needed for ISC results to be applied The Enabled No Reboot option executes ISC and continues without applying ISC results until the next time system reset occurs The Enabled option executes ISC and forces an immediate system reset so that ISC results can be applied It takes the system longer ...

Page 56: ...LC is delivered as part of the iDRAC out of band solution and Dell system embedded Unified Extensible Firmware Interface UEFI applications Related links Embedded system management Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout the system s lifecycle The Dell Lifecycle Controller can be started during the boot sequence and can funct...

Page 57: ...ful or no more boot options are found One shot Boot Menu Enables you to access boot menu where you can select a one time boot device to boot from Launch System Setup Enables you to access System Setup Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI s...

Page 58: ...nment PXE is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator 58 Pre operating system management applications ...

Page 59: ...ard risers Network Daughter Card riser Network daughter card Chassis intrusion switch SD vFlash card optional Internal dual SD module optional Integrated storage controller card Processors and heat sinks Power supply units Power distribution board System battery Hard drive backplane SAS expander daughter card Control panel System board Trusted Platform Module Safety instructions WARNING Whenever y...

Page 60: ...stem from the electrical outlet and disconnect the peripherals 3 If installed remove the front bezel 4 If applicable remove the system from the rack For more information see the Rack Installation placemat at Dell com poweredgemanuals 5 Remove the system cover Related links Safety instructions Removing the optional front bezel Removing the system cover After working inside your system Prerequisite ...

Page 61: ...afety instructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Unlock the bezel by using the key 3 Slide the release latch up and pull the left end of the bezel 4 Unhook the right end and remove the bezel Figure 12 Removing the optional front bezel 1 front bezel 2 bezel lock 3 release latch Related links Safety instructions Installing t...

Page 62: ...ng system security Removing the system cover Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 If installed remove the front bezel Steps 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the...

Page 63: ...tion 2 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Push the system cover latch down to move the system cover into the closed position The system cover slides forward and the slots on the system cover engage with the tabs on the chassis The sy...

Page 64: ...er working inside your system section Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow...

Page 65: ...ory Your system supports DDR4 ECC registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs at DDR4 1 2 V voltage specification It also supports single dual and quad rank DIMMs of up to 2400 MHz NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1333 MT s 1600 MT s and 1866 MT s depending on DIMM type RDIMM and LRDIMM DIMM configuration number of ranks Ma...

Page 66: ...ystem varies according to the sizes of memory modules being used Single dual and quad rank DIMMs of capacities 8 GB 16 GB and 32 GB are supported for a total of up to 3 TB NOTE DIMMs in memory risers A and B are assigned to processor 1 C and D are assigned to processor 2 E and F are assigned to processor 3 and G and H are assigned to processor 4 Figure 17 Memory socket locations Memory channels ar...

Page 67: ...or the supported configurations Lock Step Mode 1 1 Table 34 Memory population for Lock Step Mode 1 1 DIMM Type DIMMs Populated Channel DPC DIMM Size Operating Frequency in MT s Maximum DIMM Rank Channel DDR4 2133 MT s 1 2 V RDIMM 1 32 GB 1866 MT s Dual rank 2 32 GB 1866 MT s Dual rank 3 32 GB 1333 MT s Dual rank LRDIMM 1 64 GB 1866 MT s Quad rank 2 64 GB 1866 MT s Quad rank 3 64 GB 1600 MT s Quad ...

Page 68: ...ite release tabs must be identical and similar rule applies for sockets with black and green release tabs This ensures that identical DIMMs are installed in matched pairs for example A1 with A3 A2 with A4 A5 with A7 and so on Memory optimized independent channel mode This mode supports Single Device Data Correction SDDC only for memory modules that use x4 device width It does not impose any specif...

Page 69: ...ring by mirroring just the critical portion of memory versus mirroring the entire memory space It provides additional flexibility to optimize cost performance or RAS by providing high degree of reliability to memory at lower cost than mirroring the entire system memory Memory Mirroring is a RAS feature that enables duplicating memory content at a remote DIMM in the partition This capability enable...

Page 70: ...memory propulation for Riser A the same rules have to be replicated on Riser B Memory riser Removing a memory riser blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicin...

Page 71: ...talling a memory riser blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety i...

Page 72: ...ur system After working inside your system Removing a memory riser Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your...

Page 73: ...t have memory riser blanks installed Figure 20 Removing the memory riser 1 memory riser and fan cage 2 memory riser handle 3 handle lock Next steps 1 Install a memory riser or a memory riser blank 2 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Installing a memory riser Installing a memory riser blank...

Page 74: ...ser handle while installing and removing the memory risers Handling the memory riser without using the handle may cause injury 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the memory riser blank and the protective cap on the memory riser connector Steps 1 Hold the memory...

Page 75: ...s may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety gui...

Page 76: ...ly if you intend to install memory modules in those sockets Steps 1 To open the memory riser open the flip out brackets on the memory riser Figure 22 Opening the memory riser 1 memory riser 2 flip out bracket 2 3 memory riser handle 2 Locate the appropriate memory module socket 3 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket...

Page 77: ...ry modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized ...

Page 78: ...dule apply pressure at both ends of the memory module evenly NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation 5 Press the memory module with your thumbs until the socket levers firmly click into place When the memory module is properly seated in the socket the levers on the memory module socket align with the lev...

Page 79: ...y riser and fan cage The memory risers and fans are installed and secured in the memory riser and fan cage Removing the memory riser and fan cage Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support tea...

Page 80: ...andle 3 memory riser and fan cage 4 rear handle 5 guide rail 2 6 guide on the chassis 2 7 chassis Next steps 1 Install the memory riser and fan cage NOTE Before installing the memory riser and fan cage ensure there are no loose cables from the hard drive backplane If the cables are not latched the cage will not seat firmly into the chassis 2 Install the following a Memory risers b Cooling fans c M...

Page 81: ...our warranty Read and follow the safety instructions that came with the product NOTE Before installing the memory riser and fan cage ensure there are no loose cables from the hard drive backplane If the cables are not latched the cage will not seat firmly into the chassis 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working in...

Page 82: ...inks Safety instructions Before working inside your system Installing a memory riser Installing a cooling fan Installing a memory riser blank After working inside your system Cooling fans Your system supports six hot swappable cooling fans that are mounted in a memory riser and fan cage These fans provide cooling for the processors expansion cards and memory modules Individual fans are connected t...

Page 83: ...overed by your warranty Read and follow the safety instructions that came with the product WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans WARNING Do not operate the system without the cooling fans or the system cover for an extended period of time WARNING The cooling fans o...

Page 84: ...r telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product WARNING The cooling fans operate at a high speed To avoid injury do not attempt to touch the cooling fan blades while working on cooling fans 1 Follow the safety guidelines listed in the Safety instructions se...

Page 85: ...y only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guideli...

Page 86: ...he following a Memory riser and fan cage b Memory risers c Cooling fans d Memory riser blanks if installed 3 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Removing a memory riser Removing a cooling fan Removing a memory riser blank Installing the fan tray Installing the memory riser and fan cage Insta...

Page 87: ...ray with the screw holes on the system board while lowering the fan tray into the system NOTE Ensure that the tabs on the fan tray are seated in the slots on the memory riser guide Ensure that the connector on the fan tray engages with the connector on the system board 2 Press the fan tray at the edges to ensure that the fan tray is properly seated 3 Tighten the captive screws in the order of the ...

Page 88: ...technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions ...

Page 89: ...ement tray 1 cable management tray 2 release tab 3 cables Figure 33 Removing the cable management tray 1 slots on the chassis 4 2 cable management tray hook 4 3 cable management tray Next steps 1 Install the following Installing and removing system components 89 ...

Page 90: ...ine or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the following a Memory risers b Memory rise...

Page 91: ... tray 1 cable management tray 2 release tab 3 cables Figure 35 Installing the cable management tray 1 slots on the chassis 4 2 cable management tray hook 4 3 cable management tray Next steps 1 Install the following Installing and removing system components 91 ...

Page 92: ...ear leads to significant risk and increase the drives failure rate For more information on these hard drives see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at Dell com poweredgemanuals Depending on the configuration your system supports one of the following Four hard drive systems Up to four 2 5 inch hot swappable SAS hard drives SATA hard drives or SATA SSD Twenty fou...

Page 93: ...d service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To maintain proper system cooling all e...

Page 94: ...nline or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel 3 Using the management software prepare the hard drive for removal For more information see...

Page 95: ...nician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Use only hard drives that have been tested and approv...

Page 96: ...ive carrier and open the hot swappable hard drive carrier handle 2 Insert the hot swappable hard drive carrier into the hard drive slot and push the hot swappable hard drive carrier until it comes in contact with the backplane 3 Close the hot swappable hard drive carrier handle to lock the hot swappable hard drive carrier in place Figure 39 Installing a hot swappable hard drive carrier 1 release b...

Page 97: ...Figure 40 Removing a hot swappable hard drive from a hard drive carrier 1 screw 4 2 hard drive 3 hard drive carrier Next steps 1 Install the hot swappable hard drive into the hard drive carrier 2 Install the hot swappable hard drive carrier into the system Related links Safety instructions Removing a hot swappable hard drive carrier Installing a hot swappable hard drive into a hard drive carrier I...

Page 98: ...be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines lis...

Page 99: ...ly be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines ...

Page 100: ...tion Related links Safety instructions Before working inside your system After working inside your system Internal USB memory key optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in S...

Page 101: ...section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Locate the USB port or USB memory key on the system board To locate the USB port see the System board jumpers and connectors section 2 If installed remove the USB memory key from the USB port Figure 44 Removing the internal USB memory key 1 USB memory key 2 USB port 3 Insert the replacement USB memory ke...

Page 102: ...2 is installed as the left I O riser 1 NDC riser 2 Processor 1 Full Height Half Length x8 x16 reversed 2 2 Processor 1 Full Height Half Length x4 x8 3 Processor 1 Full Height Half Length x8 x16 4 Processor 2 Full Height Half Length x16 x16 5 Processor 2 Full Height Half Length x16 x16 6 Processor 3 Full Height Half Length x16 x16 7 Processor 3 Full Height Half Length x16 x16 8 Processor 4 Full Hei...

Page 103: ...twork Adapters 1 Gb Dual Port Broadcom Full Height 1 3 4 5 1 1 2 2 1 9 2 10 1 3 4 5 6 7 8 9 1 1 2 2 10 Converged Network Adapters 10 Gb Dual Port Broadcom Full Height 1 3 4 5 1 1 2 2 1 9 2 10 1 3 4 5 6 7 8 9 1 1 2 2 10 6 10 Gb Ethernet Controllers Dual Port Emulex Full Height 1 3 4 5 1 1 2 2 1 3 4 5 6 7 8 9 1 9 2 10 1 1 2 2 10 10 Gb Ethernet Controllers Dual Port Mellanox Full Height 1 3 4 5 1 1 2...

Page 104: ...one service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Slide the blank toward the side wall of the chassis 2 Til...

Page 105: ...ct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Al...

Page 106: ...cumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the le...

Page 107: ...tem Removing the left or right expansion card riser blank Installing the left or right expansion card riser After working inside your system Installing the left or right expansion card riser Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by th...

Page 108: ...des into the riser guide on the system board 3 Insert the riser edge connector into the PCIe connector on the system board until the riser is fully seated Figure 49 Installing the left or right expansion card riser 1 left expansion card riser 2 right expansion card riser 3 riser handle 4 riser panel 5 guide pin 6 riser guide on VR bracket Next step Follow the procedure listed in the After working ...

Page 109: ...side your system section 3 Disconnect the cables connected to the expansion card 4 Remove the expansion card riser Steps 1 Slide the expansion card latch 2 Remove the expansion card from the expansion card riser 3 If you are removing the card permanently install a metal filler bracket over the empty expansion slot and insert the expansion card latch NOTE You must install a filler bracket over an e...

Page 110: ...left expansion card riser 1 expansion card full length 2 expansion card latch 3 expansion card riser Figure 52 Removing the expansion card from the right expansion card riser 1 expansion card riser 2 expansion card connector on the riser 110 Installing and removing system components ...

Page 111: ...e repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working ...

Page 112: ...ure 53 Installing the expansion card half length from the left expansion card riser 1 expansion card half length 2 expansion card latch 3 expansion card riser 112 Installing and removing system components ...

Page 113: ... 2 expansion card latch 3 expansion card riser To enable the installation of full length expansion card in expansion card risers ensure the metal brackets are removed from the back of the memory cage and fan cage See the illustration below for removing the metal brackets Installing and removing system components 113 ...

Page 114: ...d riser 1 expansion card riser 2 expansion card connector on the riser 3 expansion card latch 4 expansion card Next steps 1 Install the expansion card riser 2 Connect the cables to the expansion card 3 Follow the procedure listed in the After working inside your system section 4 Install any device drivers required for the card as described in the documentation for the card 114 Installing and remov...

Page 115: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your ...

Page 116: ...n card riser After working inside your system Installing the Network Daughter Card riser Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell ...

Page 117: ...DC riser until the card is fully seated 3 Close the PCI retention rocker to lock the NDC riser Figure 58 Installing the NDC riser 1 NDC 2 PCI retention rocker 3 connector on the system board Next steps 1 If removed install the left expansion card riser 2 Re connect all the disconnected cables 3 Follow the procedure listed in the After working inside your system section Related links Safety instruc...

Page 118: ...m troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure li...

Page 119: ...ing inside your system Installing the network daughter card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warran...

Page 120: ...d Next steps 1 Install the NDC riser 2 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Installing the Network Daughter Card riser After working inside your system Chassis intrusion switch The Chassis Intrusion Switch detects any intrusion into the interior of your system and provides an indication of th...

Page 121: ...and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The chassis intrusion switch is detachable from the Network Daughter Card NDC riser Ensure that the switch is n...

Page 122: ...d only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the...

Page 123: ...cure Digital SD card that plugs into the SD vFlash card slot in the iDRAC port card It provides persistent on demand local storage and a custom deployment environment that enables automation of server configuration scripts and imaging It emulates USB device s For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Removing the optional SD vFlash ...

Page 124: ...e safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to ser...

Page 125: ...ystem section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped ...

Page 126: ... Removing the optional internal dual SD module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and f...

Page 127: ...g an internal SD card Installing the optional internal dual SD module Installing an internal SD card After working inside your system Installing the optional internal dual SD module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online ...

Page 128: ... your system section Related links Safety instructions Before working inside your system System board connectors Installing an internal SD card After working inside your system Integrated storage controller card Your system supports both single and dual storage controller card options Your system includes a dedicated expansion card slot on the system board for the primary integrated SAS or PERC co...

Page 129: ...the procedure listed in the Before working inside your system section 3 If installed remove the left expansion card riser 4 Remove the Network Daughter Card NDC riser NOTE The storage controller card is located next to the power supply bay under the clamp Steps 1 Press and open the clamp 2 Hold the storage controller card by its edges and lift to remove it from the connector on the system board 3 ...

Page 130: ... with the product CAUTION Ensure that the storage controller card is installed carefully so that the components on the card are not damaged 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Reconnect the SAS data cables to the card NOTE Ensure that you connect the cable according to the co...

Page 131: ...e listed in the After working inside your system section Related links Safety instructions Before working inside your system Installing the Network Daughter Card riser Installing the left or right expansion card riser After working inside your system Processors and heat sinks Use the following procedure when Removing and installing a heat sink Installing an additional processor Replacing a process...

Page 132: ...e proper system cooling you must install a processor blank and heat sink blank in any empty processor socket 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system 3 Keep the Phillips 2 screwdriver ready 4 Remove the following a Cooling fans b Memory risers c Memory riser and fan cage d Cable management tray e...

Page 133: ...oad file to install the update on your system NOTE You can update the system BIOS by using the Dell Lifecycle Controller NOTE To ensure proper system cooling you must install a processor blank in any empty processor socket 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 scr...

Page 134: ...socket pins and keep the socket free of dust NOTE After removing the processor place it in an anti static container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Figure 71 Processor shield 1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon 134 Installing and removing ...

Page 135: ... inside your system Installing a processor Installing a heat sink After working inside your system Installing a processor Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicin...

Page 136: ... from the processor by using a lint free cloth 2 Locate the processor socket 3 If applicable remove the socket protective cap 4 Release the open first socket release lever near the unlock icon by pushing the lever down and out from under the tab 5 Similarly release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Lift the lever 90 degrees...

Page 137: ...nditions 1 Install the heat sink 2 If removed reinstall the PCIe expansion card riser 3 If disconnected reconnect the cables to the expansion card s 4 While booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 5 Run the system diagnostics to verify that the new processor operates correctly Related links Safety instructions Before wor...

Page 138: ... the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready 4 Remove the cooling shroud 5 Install the processor NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clean lint ...

Page 139: ...5 Tighten the screw diagonally opposite to the first screw you have tightened NOTE Do not over tighten the heat sink retention screws when installing the heat sink To prevent over tightening tighten the retention screw until resistance is felt and stop after the screw is seated The screw tension should not be more than 6 in lb 6 9 kg cm 6 Repeat the procedure for the remaining two screws Installin...

Page 140: ...inks Safety instructions Before working inside your system Installing a processor Installing the fan tray Installing the cable management tray Installing the memory riser and fan cage Installing a memory riser Installing a cooling fan After working inside your system Removing a processor and heat sink blank Prerequisites CAUTION Many repairs may only be done by a certified service technician You s...

Page 141: ...and heat sink blank 2 Lift the processor and heat sink blank out of the system Figure 76 Removing the processor and heat sink blank 1 slot 2 2 tab 2 3 processor and heat sink blank 4 release tab 5 processor socket Next steps 1 Install the heat sink and processor or the heat sink processor blank 2 Install the following a Memory risers b Cooling fans c Memory riser and fan cage d Cable management tr...

Page 142: ... or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Align the tabs on ...

Page 143: ...he After working inside your system section Related links Safety instructions Before working inside your system Installing the fan tray Installing the cable management tray Installing the memory riser and fan cage Installing a cooling fan Installing a memory riser After working inside your system Power supply units Your system supports up to four 750 W or four 1100 W AC power supply units PSUs tha...

Page 144: ...e the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load on the active PSU is more than 50 percent then the redundant PSU is switched to the active state If the load on the active PSU falls below 20 percent then the redundant PSU is switched to the sleep state You can configure the hot spare feature by using the iDRAC settings For more information abo...

Page 145: ...e safety instructions that are shipped with your product NOTE The maximum output power shown in watts is listed on the PSU label 1 Follow the safety guidelines listed in the Safety instructions section 2 For systems that support redundant power supply units PSUs ensure that both the PSUs are of the same type and have the same maximum output power 3 If installed remove the PSU blank Steps 1 Slide t...

Page 146: ... certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling the po...

Page 147: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Install the power supply unit PSU blank only in the second PSU bay Follow the safety g...

Page 148: ...rvice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the following a AC PSU or power supply unit PSU blanks if inst...

Page 149: ...stalled b Expansion card risers if installed c Storage controller card for the left PSU bay 3 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Removing an AC power supply unit Removing the power supply unit blank Removing the left or right expansion card riser Removing the integrated storage controller c...

Page 150: ... section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Orient the power supply unit PSU bay to the side of the chassis 2 Align the following a Four slots on the PSU bay with the hooks on the side of the chassis a Connector on the power distribution board PDB with the connector on the system board 3 Press the PSU bay until it clicks into place Figure 83 Inst...

Page 151: ...or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screw...

Page 152: ...t Removing the power supply unit blank Removing the power supply unit bay Installing the power distribution board After working inside your system Installing the power distribution board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the on...

Page 153: ...y 4 right PSU bay Next steps 1 Install the following a PSU bay b AC PSU or PSU blank if installed c Storage controller card d Expansion card risers if installed 2 Follow the procedure listed in the After working inside your system section Related links Safety instructions Before working inside your system Installing the power supply unit bay Installing an AC power supply unit Installing the power ...

Page 154: ...Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud Steps 1 Locate the battery socket For more information see the Jumpers and connectors section CAUTION To avo...

Page 155: ...ress Flash PCIe SSD backplane Removing the hard drive backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your wa...

Page 156: ...and system board Steps 1 Push the release tabs in the direction of the arrow 2 Lift the backplane away from the system until the hooks and slots on the backplane disengage from the hooks and slots on the chassis Figure 88 Removing the 2 5 inch x4 SAS SATA backplane 1 SAS connector 2 release tab 2 3 hard drive connector 4 4 backplane hook 4 5 guide 6 backplane power cable 7 power connector on the s...

Page 157: ... 3 hard drive connector 24 4 backplane hook 8 5 backplane power cable 2 6 power connector on the system board 2 7 memory riser guide 8 miscellaneous signal connector on the system board 9 backplane miscellaneous signal cable 10 guide 11 backplane jumper connector 12 expander connector Installing and removing system components 157 ...

Page 158: ...xtender mini SAS HD connector 4 4 hard drive connector 24 5 backplane hook 8 6 backplane power cable 2 7 power connector on the system board 2 8 memory riser guide 9 miscellaneous signal connector on the system board 10 backplane miscellaneous signal cable 11 guide 12 backplane jumper connector 13 expander connector 158 Installing and removing system components ...

Page 159: ...ERC 9 1 SAS cable connector on the integrated storage controller card 2 integrated storage controller card PERC 9 3 system board 4 cable management tray 5 SAS connector on the backplane 6 x4 hard drive backplane Installing and removing system components 159 ...

Page 160: ...t tray 5 x24 hard drive backplane 6 SAS B cable connector on the expander daughter card 7 backplane jumper cable connector on the expander daughter card 8 SAS jumper cable connector on the expander daughter card 9 SAS A cable connector on the expander daughter card 10 SAS jumper cable connector on the backplane 11 backplane jumper cable connector on the backplane 160 Installing and removing system...

Page 161: ... tray 5 secondary PCIe SSD extender mini SAS HD connector A to D 6 2 5 inch 24x SAS SATA plus x8 PCIe SSD backplane 7 SAS B cable connector on the expander daughter card 8 SAS jumper cable connector on the expander daughter card 9 SAS A cable connector on the expander daughter card 10 SAS jumper cable connector on the backplane 11 primary PCIe SSD extender mini SAS HD connector A to D Installing a...

Page 162: ...e connector on the secondary integrated storage controller card 5 x24 hard drive backplane 6 primary daughter card SAS B connector 7 primary daughter card SAS A connector 8 secondary daughter card SAS B connector 9 secondary daughter card SAS A connector Next steps 1 Install the hard drive backplane 2 If removed install the front bezel 3 Follow the procedure listed in the After working inside your...

Page 163: ... servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the following a Hard drives b Memory risers c Cooling fans d Memory riser and fan cage e SAS expan...

Page 164: ... x4 SAS SATA backplane 1 SAS connector 2 release tab 2 3 hard drive connector 4 4 backplane hook 4 5 guide 6 backplane power cable 7 power connector on the system board 8 memory riser guide 164 Installing and removing system components ...

Page 165: ...2 3 hard drive connector 24 4 backplane hook 8 5 backplane power cable 2 6 power connector on the system board 2 7 memory riser guide 8 miscellaneous signal connector on the system board 9 backplane miscellaneous signal cable 10 guide 11 backplane jumper connector 12 expander connector Installing and removing system components 165 ...

Page 166: ...or 13 expander connector Next steps 1 Reconnect the SAS SATA PCIe SSD data signal and power cables to the backplane and system board 2 Route the control panel USB cable PERC card cable and PCIe SSD cables along the left side of the chassis wall 3 Route the PERC card cable first and then the PCIe SSD cables along the right side of the chassis wall 4 Install the following a SAS expander daughter car...

Page 167: ...orts up to two daughter cards depending on the system configuration Removing the SAS expander daughter card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not ...

Page 168: ... repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working i...

Page 169: ...ubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed ...

Page 170: ...e working inside your system Installing the control panel board After working inside your system Installing the control panel board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t...

Page 171: ...er working inside your system section Related links Safety instructions Before working inside your system After working inside your system System board A system board also known as the motherboard is the main printed circuit board found in systems The system board allows communication between many of the crucial electronic components of the system such as the central processing unit CPU and memory...

Page 172: ...backplane and control panel board 4 Remove the following a Cable management tray b Cooling fans 6 c Memory risers 8 d Memory riser and fan cage e Fan tray f Processor blank and heat sink blank g Processors and heat sinks h Power supply units i Power supply unit bays with power distribution boards 2 j NDC riser k Expansion card risers expansion cards integrated storage controller cards l Internal U...

Page 173: ...system board 2 Reconnect the cables to the system board hard drive backplane control panel board and the optical drive cable NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the shimstock pieces 3 Follow the procedure listed in the After working inside your system section Installing and removing system components 173 ...

Page 174: ...e service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians 1 Follow the safety guidelines listed in the Safety instructions section 2 Fol...

Page 175: ...wing a Power supply unit bay 2 with power distribution board 2 b Power supply units c NDC riser d Expansion card risers expansion card integrated storage controller e Processors and heat sinks f Processor blank and heat sink blank g Fan tray h Memory riser and fan cage i Memory risers 8 j Cooling fans 6 k Cable management tray Installing and removing system components 175 ...

Page 176: ...expansion card into the expansion card risers Installing the left or right expansion card riser Installing the integrated storage controller card Installing an AC power supply unit Installing a heat sink Installing a processor and heat sink blank Installing the fan tray Installing the memory riser and fan cage Installing a memory riser Installing a cooling fan Installing the cable management tray ...

Page 177: ... by integrating cryptographic keys into devices A software can use a Trusted Platform Module to authenticate hardware devices As each TPM chip has a unique and secret RSA key burned in as it is produced it can perform the platform authentication Initializing the TPM for BitLocker users Initialize the TPM For more information about initializing the TPM see http technet microsoft com en us library c...

Page 178: ...B device Troubleshooting a serial I O device Troubleshooting a NIC Troubleshooting a wet system Troubleshooting a damaged system Troubleshooting the system battery Troubleshooting power supply units Troubleshooting cooling problems Troubleshooting cooling fans Troubleshooting system memory Troubleshooting an internal USB key Troubleshooting an SD card Troubleshooting an optical drive Troubleshooti...

Page 179: ...SB ports are enabled NOTE Older operating systems may not support USB 3 0 4 Check if USB 3 0 is enabled in System Setup If enabled disable it and see if the issue is resolved 5 In iDRAC Settings Utility ensure that USB Management Port Mode is configured as Automatic or Standard OS Use 6 If the problem is not resolved replace the keyboard and or mouse with a known working keyboard or mouse If the p...

Page 180: ...ng to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation Try another known good network cable If the problem persists...

Page 181: ... s and heat sink s System board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expansion cards 6 Install the system cover 7 Turn on the system and attached peripherals If the problem persists see the Getting help section 8 If the system starts properly turn off the system and reinstall all the expansion cards that you removed 9 Run...

Page 182: ...ation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a d...

Page 183: ...rm troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Ensure that the following conditions exist System cover cooling shroud EMI filler panel m...

Page 184: ...e safety instructions that came with the product Steps 1 If the system is operational run the appropriate diagnostic test See Using system diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power sou...

Page 185: ...he online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Enter System Setup and ensure that the USB key port is enabled on the Integrated Devices screen 2 Turn off the system and attached peripherals and disconnect the system from the elec...

Page 186: ...uild is always sourced from the primary SD card to the secondary SD card Related links Removing the system cover Installing the system cover Troubleshooting an optical drive Prerequisite CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or teleph...

Page 187: ...igured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup Next step If the problem persists see the Getting help section Related links Getting help Using system diagnostics Troubleshooting a storage controller CAUTION Many repairs may only be d...

Page 188: ... Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE When troubleshooting an expansion card you also have to see the documentation for your operating system and the expansion card Steps 1 Run the appropriate diagnostic test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the syst...

Page 189: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Run the appropriate diagnostics test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that the processor and h...

Page 190: ...evice s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if your system does not boot Running the Embedded System Diagnostics from Boot Manager Prerequisite Run the Embedded System Diagnostics ePSA if your system doe...

Page 191: ...etected devices Results Displays the results of all tests that are run System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics 191 ...

Page 192: ...ing a forgotten password Table 39 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 The password reset feature is disabled pins 4 6 The iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3...

Page 193: ...ated storage controller card connector 2 J_PCIE_SLOT1 Left I O riser connector optional 3 IO_RISER1 J_NDC_RISER NDC riser connector 4 J_PCIE_SLOT3 Expansion card connectors 5 J_PCIE_SLOT4 6 J_PCIE_SLOT5 7 J_PCIE_SLOT6 8 J_PCIE_SLOT7 9 J_PCIE_SLOT8 10 J_PCIE_SLOT9 11 SATA_A SATA A connector 12 J_PDBR_SIG Right power distribution board connector Jumpers and connectors 193 ...

Page 194: ...RY RISER C Memory Riser connectors 24 MEMORY RISER B 25 J_SATA_PWR_A Optical drive SATA power connector 26 J_BP_PWR_MISC Backplane power connector 27 MEMORY RISER A Memory Riser connector 28 J_FAN_MOD1 Fan tray connector 29 CPU1 Processor socket 1 30 CPU2 Processor socket 2 31 J_PDBL_SIG Left power distribution board connector 32 J_USB_CNTRL_PNL USB control panel connector 33 CONTROL PANEL Control...

Page 195: ...SAS A1 connector Figure 106 Expander daughter card board jumpers and connectors performance mode Table 42 Expander daughter card board jumpers and connectors performance mode Item Connector Description 1 J_XCEDE_SAS1 SAS 1 connector 2 J_XCEDE_SAS2 SAS 2 connector 3 J_XCEDE_SAS1 SAS 1 connector 4 J_XCEDE_SAS2 SAS 2 connector 5 J_SAS_A SAS A connector 6 J_SAS_B SAS B connector 7 J_SAS_B SAS B connec...

Page 196: ... 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and ...

Page 197: ... product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Documentation feedback Click the Feedback link in any of the Dell documentat...

Page 198: ...roduct or 2 Use your smartphone or tablet to scan the model specific Quick Resource QR code on your Dell PowerEdge system or in the Quick Resource Locator section Quick Resource Locator QRL Figure 107 Quick Resource Locator for PE R930 system 198 Getting help ...

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