Dell POWEREDGE R515 Hardware User Manual Download Page 1

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Dell PowerEdge

R515 Systems

Hardware Owner’s

Manual

Regulatory Model E12S Series and E13S Series

Regulatory Type E12S002 and E13S002

book.book Page 1 Tuesday, August 24, 2010 1:47 PM

Summary of Contents for POWEREDGE R515

Page 1: ...Dell PowerEdge R515 Systems Hardware Owner s Manual Regulatory Model E12S Series and E13S Series Regulatory Type E12S002 and E13S002 ...

Page 2: ...ny manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows MS DOS and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this publication ...

Page 3: ...Menu 18 View Menu 18 Hard Drive Indicator Patterns 19 Back Panel Features and Indicators 20 Guidelines for Connecting Optional External Devices 23 NIC Indicator Codes 23 Power Indicator Codes 24 Diagnostic Lights Optional 25 LCD Status Messages Optional 27 Solving Problems Described by LCD Status Messages 39 Removing LCD Status Messages 39 System Messages 40 Warning Messages 55 ...

Page 4: ...Keys 58 System Setup Options 59 Main Screen 59 Memory Settings Screen 61 Processor Settings Screen 61 SATA Settings Screen Optional 62 Boot Settings Screen 63 Integrated Devices Screen 64 PCI IRQ Assignments Screen 65 Serial Communication Screen 65 Embedded Server Management Screen 66 Power Management Screen 67 System Security Screen 67 Exit Screen 69 Entering the UEFI Boot Manager 70 Using the UE...

Page 5: ...ty 78 Entering the iDRAC6 Configuration Utility 78 3 Installing System Components 79 Recommended Tools 79 Inside the System 79 Front Bezel Optional 82 Removing the Front Bezel 82 Installing the Front Bezel 83 Opening and Closing the System 83 Opening the System 83 Closing the System 85 Cooling Shroud 86 Removing the Cooling Shroud 86 Installing the Cooling Shroud 87 Hard Drives 87 Removing a Hard ...

Page 6: ...ve Into a Hard Drive Bay 94 Optical Drive Optional 95 Removing an Optical Drive 95 Installing an Optical Drive 96 Cooling Fans 97 Removing a Cooling Fan 98 Installing a Cooling Fan 101 Power Supplies 102 Removing a Power Supply 102 Installing a Power Supply 103 Removing the Power Supply Blank 104 Installing the Power Supply Blank 104 System Memory 104 General Memory Module Installation Guidelines ...

Page 7: ... Express Card 122 Removing an iDRAC6 Express Card 123 iDRAC6 Enterprise Card Optional 124 Installing an iDRAC6 Enterprise Card 124 Removing an iDRAC6 Enterprise Card 126 VFlash Media Optional 127 Installing a VFlash Media Card 127 Removing a VFlash Media Card 127 Internal USB Memory Key 127 Processors 128 Removing a Processor 128 Installing a Processor 132 System Battery 133 Replacing the System B...

Page 8: ...nstalling the SAS Backplane 147 Power Distribution Board 148 Removing the Power Distribution Board 148 Replacing the Power Distribution Board 151 System Board 152 Removing the System Board 152 Installing the System Board 154 4 Troubleshooting Your System 157 Safety First For You and Your System 157 Troubleshooting System Startup Failure 157 Troubleshooting External Connections 157 Troubleshooting ...

Page 9: ...Troubleshooting an Optical Drive 168 Troubleshooting a Hard Drive 169 Troubleshooting an Internal Hard Drive 170 Troubleshooting a Storage Controller 171 Troubleshooting Expansion Cards 172 Troubleshooting Processors 174 5 Running the System Diagnostics 177 Using Online Diagnostics 177 Embedded System Diagnostics Features 177 When to Use the Embedded System Diagnostics 178 Running the Embedded Sys...

Page 10: ...g 179 Selecting Diagnostics Options 179 Viewing Information and Results 180 6 Jumpers and Connectors 181 System Board Jumpers 181 System Board Connectors 182 Disabling a Forgotten Password 184 7 Getting Help 187 Contacting Dell 187 Index 189 ...

Page 11: ...Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 F12 Starts Preboot eXecution Environment PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC6 Configuration Utility which allows access to the system event log SEL and configuration of remote acce...

Page 12: ...m When the optional system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before...

Page 13: ...l system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powered on 6 System identification button The identification buttons on the front and back panels can be used to locate ...

Page 14: ...rprise card MAC address 10 Optical drive One optional slimline SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only Item Indicator Button or Connector Icon Description 1 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the blue system status indicator on the ...

Page 15: ...e depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for 5 seconds 4 NMI button Used to troubleshoot software and device driver errors when using c...

Page 16: ...ter five minutes of inactivity and can be turned on by pressing the Select button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the BMC or iDRAC6 utility the LCD panel or other tools Figure 1 3 LCD Panel Features 6 Video connector Connects a monitor to the system 7 USB connector Connect USB devices to the system The ports are USB 2 0 compliant 8 System ident...

Page 17: ... Home screen To navigate to the Home screen from another menu continue to select the up arrow until the Home icon is displayed and then select the Home icon 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling Press again to repeat the cycle 4 System ID Turns the system...

Page 18: ...e LCD Status Messages Optional on page 27 for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu on page 18 to see the options and option items that can be selected to display by default on the Home screen Option Description BMC IP or DRAC IP NOTE If an iDRAC6 Express card is installed on the system the BMC IP option is re...

Page 19: ...r or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 18 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu see Setup Menu on page 18 1 hard drive activity indicator green 2 hard drive status indicator green and amber Option Description ...

Page 20: ... ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds off ...

Page 21: ...Ethernet connectors 2 Embedded 10 100 1000 NIC connectors 7 PCIe expansion card slots using riser card Riser 1 OR Riser 2 Depending on the configuration your system may have either riser 1 or riser 2 NOTE See the Getting Started Guide that ships with your system for more information Connects four PCI Express Generation 2 expansion cards NOTE All four slots are x8 connectors Connects two PCI Expres...

Page 22: ... to a problem 10 System identification button Turns the system ID modes on and off The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the chassis back panel light blue until one of the buttons is pushed again 11 Power supply 2 PS2 750 W redu...

Page 23: ...stem If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 NIC Indicator Codes Figure 1 6 NIC Indicators 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link...

Page 24: ... is operational When the system is on it also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Alternating green and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capaci...

Page 25: ...system is in a normal off condition or a possible pre BIOS failure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help o...

Page 26: ...p on page 187 Memory configuration error See Troubleshooting System Memory on page 165 Possible system board resource and or system board hardware failure See Getting Help on page 187 Possible system resource configuration error See Contacting Dell on page 187 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 157 for the appr...

Page 27: ...ettings see the systems management software documentation NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code appears on the LCD Record the code then see Getting Help on page 187 Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string that can be defined by the user in the System Setup program The SYSTEM NAME displays under the ...

Page 28: ...age is outside of the allowable range See Troubleshooting the System Battery on page 162 E1211 RAID Controller battery failure Check battery RAID battery is either missing bad or unable to recharge due to thermal issues Reseat the RAID battery connector See Installing the RAID Battery on page 137 and Troubleshooting System Cooling Problems on page 163 E1216 3 3V Regulator failure Reseat PCIe cards...

Page 29: ...ators has failed Reseat the memory modules See Troubleshooting System Memory on page 165 E122E On board regulator failed Call support One of the on board voltage regulators has failed Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 187 E1310 Fan RPM exceeding range Check fan RPM of specified fan is outside of the intended operati...

Page 30: ...8 CPU not detected Check CPU is seated properly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified processor is properly installed See Troubleshooting Processors on page 174 E141C Unsupported CPU config Check CPU or BIOS revision Processors are in an unsupported configuration Ensure that your processors match and conform to the type de...

Page 31: ...oved or is missing from the system See Troubleshooting Power Supplies on page 163 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting Power Supplies on page 163 E1618 Predictive failure on Power Supply W Check PSU An over temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure S...

Page 32: ...ttage Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or install higher wattage power...

Page 33: ...BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 187 E171F PCI fatal error on Review clear SEL The system BIOS has reported a PCIe fatal error on a component that resides in PCI ...

Page 34: ...s replace cable If the problem persists see Getting Help on page 187 E1A1D Control panel USB cable not detected Check cable USB cable to the control panel is missing or bad Reseat the cable If the problem persists replace cable If the problem persists see Getting Help on page 187 E2010 Memory not detected Inspect DIMMs No memory was detected in the system Install memory or reseat memory modules Se...

Page 35: ...the problem persists see Getting Help on page 187 E2015 DMA Controller failure Power cycle AC DMA controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 187 E2016 Interrupt Controller failure Power cycle AC Interrupt controller failure Remove AC power to the system for 10 seconds and restart the system If the problem ...

Page 36: ...stem If the problem persists see Getting Help on page 187 E201B Keyboard Controller error Power cycle AC Keyboard controller failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 187 E201C SMI initialization failure Power cycle AC System management interrupt SMI initialization failure Remove AC power to the system for 10 second...

Page 37: ...ubleshooting System Memory on page 165 E2022 General failure during POST Check screen message General failure after video Check screen for specific error messages E2110 Multibit Error on DIMM Reseat DIMM The memory module in slot has had a multi bit error MBE See Troubleshooting System Memory on page 165 E2111 SBE log disabled on DIMM Reseat DIMM The system BIOS has disabled memory single bit erro...

Page 38: ... Check the SEL for details on the events then clear the SEL I1920 iDRAC6 Upgrade Successful Optional iDRAC6 has been upgraded successfully Information only W1228 RAID Controller battery capacity 24hr Warns predictively that the RAID battery has less than 24 hours of charge left Allow RAID battery to charge to greater than 24 hours of sustained charge If problem persists replace RAID battery See In...

Page 39: ...onent goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait a...

Page 40: ...tation for the application that is running or the operating system s documentation for an explanation of the message and recommended action Message Causes Corrective Actions Alert iDRAC6 not responding Rebooting The optional iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system reboots Wait for the system to rebo...

Page 41: ...ing System Memory on page 165 Alert Power required exceeds PSU wattage Check PSU and system configuration Alert Continuing system boot accepts the risk that system may power down without warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configura...

Page 42: ...ed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 57 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check...

Page 43: ...ent power rating detected System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using ...

Page 44: ...oard are securely attached to correct connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 158 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 187 Invalid configuration information please run...

Page 45: ...ufacturing mode detected System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system runs but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 105 M...

Page 46: ... on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 105 No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or no bootable USB key installed Use a bootable USB key optical drive or hard drive If the ...

Page 47: ... installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Troubleshooting Expansion Cards on page 172 If the problem persists see Getting Help on page 187 Plug Play Configuration Error Error encountered in initializing PCIe device faulty system board Install the NVRAM_CLR jumper in the clear position pins 1 and 3 and reboot the system See Figure 6 1 for jumpe...

Page 48: ...e not found There is no device connected to the specified SATA port Information only Sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Replace the USB medium or device Ensure that the USB or SAS backplane cables are properly connected See Troubleshooting a USB Device on page 158 or Troubleshooting a Hard Drive on page 169 for the appropriate drive s insta...

Page 49: ...ting System Memory on page 165 The following DIMMs should match in geometry x x Invalid memory configuration The specified memory modules do not match in size number of ranks or number of data lanes Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 105 The following DIMMs should match in rank count x x The following DIMM...

Page 50: ...e the system battery See System Battery on page 133 Timer chip counter 2 failed Faulty system board See Getting Help on page 187 TPM configuration operation honored System will now reset A TPM configuration command has been entered The system reboots and executes the command Information only TPM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the ...

Page 51: ...r Guide for instructions on performing a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 165 If the problem persists see Getting Help on page 187 Unsupported CPU combination Unsupported CPU stepping detected Processor s is not su...

Page 52: ...CC Memory Mode or change the memory mode to Optimized or Sparing in the BIOS setup screen See System Memory on page 104 Warning A fatal error has caused system reset Please check the system event log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System o...

Page 53: ...wer Supplies on page 102 Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on pag...

Page 54: ...t the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 158 Troubleshooting an Internal USB Key on page 167 Troubleshooting an Optical Drive on page 168 and Troubleshooting a Hard Drive on page 169 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals Message Causes Corrective Actions ...

Page 55: ...n or the operating system For more information see the documentation that accompanied the application or operating system Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 178 for more information about system diagnostics Alert Messages Systems management software generates alert me...

Page 56: ...ystem and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system The Lifecycle Controller User Guide provides information about setting up the controller configur...

Page 57: ...mware Interface UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 70 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program After specifying the boot mode proceed to inst...

Page 58: ...of the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up...

Page 59: ...lts are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 61 Processor Settings Displays information related to processors speed cach...

Page 60: ...e System Password on page 72 and Using the Setup Password on page 75 for more information Keyboard NumLock On default Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have ke...

Page 61: ...field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations Option Description 64 bit Specifies if the processor s support 64 bit extensions Core Speed Displays the processor clock speed Bus Speed Displays the processor bus speed HyperTransport Technology Spe...

Page 62: ...Enabled default When Enabled the processor is allowed to switch to minimum performance state when idle Processor 1 Family Model Stepping Displays the family model and stepping of the selected processor Processor 2 Family Model Stepping Displays the family model and stepping of the selected processor Option Description SATA controller Off default ATA Mode enables the integrated SATA controller RAID...

Page 63: ...e Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field indicates to the system the location of the operating system files needed for startup If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which ...

Page 64: ... the system s management controller Embedded Gb NICx NIC1 default Enabled with PXE Other NICs Enabled Enables or disables the embedded NICs Options are Enabled Enabled with PXE and Enabled with iSCSI Boot PXE support allows the system to boot from the network MAC Address Displays the MAC address for the NIC OS Watchdog Timer Disabled default Sets a timer to monitor the operating system for activit...

Page 65: ...IRQ value at system startup Option Description Serial Communication On without Console Redirection default Selects whether the serial communication devices Serial Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redi...

Page 66: ...les or disables BIOS console redirection when the operating system is loaded Option Description Front Panel LCD Options Options are User Defined String Model Number or None If the LCD Home display is set to anything other than User Defined String Model Number or None this option in BIOS will display Advanced You will not be able to edit this setting in BIOS until it is set back to User Defined Str...

Page 67: ...ce based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance CPU Power and Performance Management Options are OS DBPM System DBPM Maximum Performance or Minimum Pow...

Page 68: ...es the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the TPM to the operating system and bypasses pre boot measurements TPM Activation No Change default When set to Activate the TPM is enabled to default settings When set to Deactivate the TPM is disabled The No Change state initiates no action The operational state of the TPM remains unchanged...

Page 69: ...alified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the last power state On turns on the system after power is restored Off allows the system ...

Page 70: ...etup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navig...

Page 71: ...and press Enter NOTE If you hot swap a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services USC Diagnostics and BIOS level boot options Option Description Add Boot Option Adds a new boot ...

Page 72: ...assword enter the System Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password Option Descr...

Page 73: ...to move to another field or press Esc prior to completing step 5 4 Press Enter 5 To confirm your password type it a second time and press Enter System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboot...

Page 74: ...hut down and restart the system the error message continues to be displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Disabling the System Password If the system password is already set you can disable it by typing the password during POST and ...

Page 75: ...the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password be...

Page 76: ... can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by the controller The following features of the Lifecycle Controller are supported on systems with Baseboard Management Controller BMC Installing an operating system Running diagnostics to validate the memory I O devi...

Page 77: ...cluding power on and off Functions independently of the system s power state or the system s operating system Provides text console redirection for system setup text based utilities and operating system consoles NOTE To remotely access the BMC through the integrated NIC you must connect the network connection to integrated NIC1 For additional information on using BMC see the documentation for the ...

Page 78: ...NICs Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative username and password and manage user privileges View System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC...

Page 79: ...m CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product ...

Page 80: ...Drive System 1 control panel board 2 SAS backplane 3 power supply cooling fan 4 expansion card riser 5 power supply bays 2 6 cooling shroud 7 heat sink processor 2 8 memory modules 8 9 system cooling fans 4 10 optical drive optional 11 hard drives 8 6 5 8 9 11 1 2 7 3 4 10 ...

Page 81: ... Twelve Hard Drive System 1 power supply cooling fan 2 internal hard drives 2 3 expansion card riser 4 power supply bays 2 5 cooling shroud 6 heat sink processor 2 7 memory modules 8 8 system cooling fans 4 9 SAS backplane 10 hard drives 12 5 4 8 9 10 7 1 3 6 2 ...

Page 82: ...ccessible through the front bezel Removing the Front Bezel 1 Using the system key unlock the bezel 2 Lift the release latch next to the key lock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 3 Removing and Replacing the Front Bezel 1 release latch 2 keylock 3 bezel 4 hinge tab 3 2 1 4 ...

Page 83: ...cumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If applicable remove the front...

Page 84: ...84 Installing System Components Figure 3 4 Removing and Replacing the System Cover Eight Hard Drive System 1 system cover latch 2 latch release lock 1 2 ...

Page 85: ...o that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis See Figure 3 4 and Figure 3 5 3 Slide the cover towards the front of the chassis and press down the latch 4 Rotate the latch release lock in the clockwise direction to secure the cover 5 Reconnect the system and peripherals to their electrical outlets and turn on the system 1 system cover ...

Page 86: ... repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System on page 83 2 Grasp and gently lift the shroud up and away from the system board See F...

Page 87: ...t the system to its electrical outlet and turn the system on including any attached peripherals Hard Drives Your system supports 3 5 inch and 2 5 inch SAS or SATA hard drives in 3 5 inch hot swap hard drive carrier or cabled internal drives Depending on your chassis the hard drives are installed internally or at the front of the system see Figure 3 1 Front mounted hard drives are connected to a SA...

Page 88: ...s on the drive carrier signal that the drive can be removed safely See Hard Drive Indicator Patterns on page 19 If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button and open the drive carrier release handle to release the drive See Figure 3 8 4 Slide the hard ...

Page 89: ... partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported on all configurations 1 If applicable remove the front bezel See Removing the Front ...

Page 90: ...e See Figure 3 8 5 Close the handle to lock the drive in place Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 9 Figure 3 9 Installing a Hard Drive Into a Drive Carrier 1 hard drive 2 SAS SATA indicator 3 drive carrier 4 screws 4 2 1 3 4 ...

Page 91: ...erating system on the internal hard drives in a RAID 1 configuration For information on RAID configuration see the RAID documentation at support dell com manuals Removing an Internal Hard Drive Bay CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the onlin...

Page 92: ...92 Installing System Components Figure 3 10 Removing and Installing an Internal Hard Drive Bay 1 internal hard drives 2 2 release latch 3 internal hard drive bay 4 support bracket 2 3 1 4 ...

Page 93: ...l is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 83 3 Lift the latch on your internal hard drive bay and align the bay on the support bracket 4 Rotate the latch to lock Remov...

Page 94: ... Dell Installing a Hard Drive Into a Hard Drive Bay 1 Insert the hard drive into the internal hard drive bay with the connector end of the drive at the back until it is flush with the back of the hard drive bay See Figure 3 11 2 Attach the four screws to secure the hard drive to the hard drive bracket 1 internal hard drive bay 2 release latch 3 screws 4 4 internal hard drive 3 1 2 4 ...

Page 95: ... warranty Read and follow the safety instructions that came with the product 1 If applicable remove the front bezel See Removing the Front Bezel on page 82 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 83 4 Disconnect the optical drive cable from the back of the drive Note the routing o...

Page 96: ... covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the front bezel See Removing the Front Bezel on page 82 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 83 4 If applicable remove the optical drive blank by pressing down on...

Page 97: ... applicable replace the front bezel See Removing the Front Bezel on page 82 11 Reconnect the system and peripherals to their electrical outlets and turn on the system Cooling Fans Your system contains five cooling fans single or dual motor depending on your system configuration These provide cooling for the processor PCI cards memory modules and power supplies NOTE Hot swap removal or installation...

Page 98: ...d follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 83 3 If applicable remove the cooling shroud See Removing the Cooling Shroud on page 86 4 Disconnect the fan s power cable from the system board or power distribution board as appli...

Page 99: ...Installing System Components 99 Figure 3 13 Removing and Installing a Fan Eight Hard Drive System 1 fans 5 2 release tab 3 fan cable 1 2 3 ...

Page 100: ...100 Installing System Components Figure 3 14 Removing and Installing a Fan Twelve Hard Drive System 1 fans 5 2 release tab 3 fan cable 1 2 3 ...

Page 101: ... module into the fan assembly until the fan is fully seated See Figure 3 13 and Figure 3 14 3 Connect the fan s power cable to the power connector on the system board or power distribution board as applicable 4 Route the power cable through the guides on the chassis NOTE For twelve hard drive systems first replace the internal hard drive carrier and bay See Installing an Internal Hard Drive Bay on...

Page 102: ...uthorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The system requires one power supply to operate the system normally On power redundant systems remove and replace only one power su...

Page 103: ...n in watts is listed on the power supply label 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 15 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 1 power supply 2 power supply handle...

Page 104: ...lank must be installed in power supply bay PS2 in a redundant configuration Remove the power supply blank only if you are installing a second power supply Installing the Power Supply Blank NOTE Install the power supply blank only in power supply bay PS2 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place Syste...

Page 105: ...3L memory operates the memory modules at 1 5 V if any of the following conditions exist Two 1333 MHz DIMMs per channel A combination of both standard and low voltage memory modules RDIMMs and UDIMMs cannot be mixed Except for memory channels that are unused all populated memory channels must have identical configurations The memory configuration for each processor must be identical Memory modules ...

Page 106: ...Two memory channels are allocated to each processor The number of channels used and the allowable configurations depend on the memory mode selected Optimizer Independent Channel Mode In this mode both the channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal single channel configuration...

Page 107: ...X X X X 2 4 8 all 4 8 16 all 4 GB X X X X X X X 4 8 16 all 8 16 32 all 8 GB X X X X X X 16 32 all 32 64 all 16 GB X X X X X X 32 64 all 64 128 all Table 3 2 Sample UDIMM Memory Configurations Per Processor Memory Module Size Memory Sockets Single Processor Dual Processor 1 3 2 4 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB 1 GB X X X X X X X 1 2 4 all 2 4 8 all 2 G...

Page 108: ...or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Remove the cooling shroud See Removing the C...

Page 109: ... on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 2 10 Replace the cooling shroud See Insta...

Page 110: ...odules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing...

Page 111: ... CAUTION Expansion cards can only be installed in the slots on the expansion card riser Do not attempt to install expansion cards directly into the riser connector on the system board Expansion Card Installation Guidelines The expansion card slots support full height half length cards The expansion card slots are hot swappable PCI Express Generation 2 expansion cards are supported in all the slots...

Page 112: ...d 1 PERC S300 1 2 2 Y 2 PERC H800 3 2 2 Y 3 HPCC 2 1 2 Y 4 Fibre Channel 2 1 2 Y 5 10 Gb NIC 2 1 2 Y 6 All other NICs 1 2 2 N 7 All other Dell internal storage cards 4 1 Y 8 Non Dell storage cards 1 2 2 N PERC S300 is available only on eight hard drive systems Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 PERC H700 2 1 Y 2 PERC H200 2 1 Y 3 All other NICs 1 1 N 4 Non Dell storage c...

Page 113: ...isconnect the system from the electrical outlet 3 Open the system See Opening the System on page 83 4 Remove the cooling shroud See Removing the Cooling Shroud on page 86 5 Open the expansion card latch and remove the filler bracket See Figure 3 17 NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be installed over empty expansion card slots to maintain FCC ...

Page 114: ...on Card 9 Connect any cables to the expansion card 10 Close the system See Closing the System on page 85 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 expansion card riser 2 expansion card latch 3 expansion card 3 2 1 ...

Page 115: ...3 Remove the cooling shroud See Removing the Cooling Shroud on page 86 4 Disconnect all cables from the card 5 Open the expansion card latches See Figure 3 17 6 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card la...

Page 116: ...roduct 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Remove the cooling shroud See Removing the Cooling Shroud on page 86 4 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 115 5 If installed remove the storage controller ca...

Page 117: ...s 117 Figure 3 18 Removing and Installing an Expansion Card Riser 1 integrated storage controller slot 2 riser guides 2 3 expansion card riser 4 expansion card slot 5 riser guide posts 2 6 expansion card riser slots 2 6 1 2 3 5 4 ...

Page 118: ... 1 To install an expansion card riser align the riser guides with the riser guide posts on the system board See Figure 3 18 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card on page 113 4 Reinstall the storage controller card See Installing the Storage Controller Card on...

Page 119: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Openi...

Page 120: ...ents Figure 3 19 Removing and Installing the Storage Controller Card 1 storage connector 2 expansion card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever blue 1 2 3 6 5 4 ...

Page 121: ...nder the storage controller card slot on the expansion card riser 5 With the storage controller card edge facing the riser insert one side of the card into the black card edge guide NOTE For expansion card riser 1 the installation sequence must be slot 3 2 1 and 4 The storage controller card must be installed in slot 4 after the other expansion cards have been installed 6 Bend outward on the blue ...

Page 122: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 If installed remove all expansion cards from expansion card riser Removing an Expansion C...

Page 123: ...e done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any...

Page 124: ...g and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage dueto servicingthat isnot authorizedby Dell is notcovered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open th...

Page 125: ...ee Installing a VFlash Media Card on page 127 8 Close the system See Closing the System on page 85 9 Reconnect the system and peripherals to their power sources and turn them on 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 3 2 1 4 5 6 ...

Page 126: ... 83 4 Remove the cooling shroud See Removing the Cooling Shroud on page 86 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 127 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs As the card releases from the standoffs the connector under the...

Page 127: ...B connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and...

Page 128: ...ssors Removing a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that...

Page 129: ...ns 5 Using a 2 Phillips screwdriver loosen one of the heat sink retention screws See Figure 3 23 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Loosen the other three heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware...

Page 130: ...ket and leave the release lever up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blank in socket CPU2 only 1 heat sink 2 retention screws 4 2 1 ...

Page 131: ...Installing System Components 131 Figure 3 24 Removing and Installing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket release lever 2 1 6 3 4 5 ...

Page 132: ...grease from the top of the processor using a lint free cloth 3 Align the processor with the socket keys on the ZIF socket See Figure 3 24 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the ZIF socket 4 With the release lever on the processor socket in the open position align the processor with the socket key...

Page 133: ...iagnostics System Battery Replacing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple ...

Page 134: ...r Card on page 119 6 Remove the expansion card riser See iDRAC6 Express Card Optional on page 122 7 Locate the battery socket See Jumpers and Connectors on page 181 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 8 Support the battery connector by firmly holding the positive side of the connector 1 system battery 2 negat...

Page 135: ...r on page 118 14 Replace the storage controller card See Installing the Storage Controller Card on page 121 15 Replace the expansion card from the expansion card slot See Installing an Expansion Card on page 113 16 Replace the cooling shroud See Installing the Cooling Shroud on page 87 17 Close the system See Closing the System on page 85 18 Reconnect the system to the electrical outlet and turn t...

Page 136: ...came with the product NOTE The information in this section applies only to systems with the optional RAID controller card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Disconnect the RAID battery cable by gently pulling the cable connector out of the connector See Figure 3 26 4 Pul...

Page 137: ...el Assembly LED NOTE This section applies to twelve hard drive systems only Removing the Control Panel Module LED CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authoriz...

Page 138: ...d to the control panel module See Figure 3 27 6 Remove the power button board and power button from the control panel module Figure 3 27 Removing and Installing the Control Panel LED 1 bracket 2 control panel cable 3 power button board 4 power button 5 control panel module 1 2 4 3 5 ...

Page 139: ...rranty Read and follow the safety instructions that came with the product 1 Assemble the power button and power button board in the control panel module 2 Tighten the screw to secure the power button board to the control panel module See Figure 3 27 3 Connect the control panel cable to the control panel module 4 Replace the bracket and tighten the single screw to secure the bracket to the back of ...

Page 140: ...is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 If applicable remove the front bezel See Removing the Front Bezel on page 82 3 Open the system See Opening the System on page 83 4 Disconnect the display module cable from the control...

Page 141: ...rals 6 If applicable install the front bezel See Installing the Front Bezel on page 83 Removing the Control Panel Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not...

Page 142: ... 28 6 Remove the two screws that secure the control panel board to the system chassis and remove the board Figure 3 28 Removing and Installing the Control Panel LCD 1 slot 2 control panel cable 3 USB memory key connector 4 power cable 5 control panel board 6 display module cable 7 LCD display module 1 6 5 2 7 4 3 ...

Page 143: ...el cable to the control panel board See Figure 3 28 4 Connect the USB cable to the control panel board See Figure 3 28 5 Close the system See Closing the System on page 85 6 Reconnect the system to the power source and turn on the system and attached peripherals SAS Backplane Removing the SAS Backplane CAUTION Many repairs may only be done by a certified service technician You should only perform ...

Page 144: ...AS backplane 6 Disconnect the SAS data cables from the backplane 7 Disconnect the optical drive cable USB cable and the control panel cable CAUTION Handle the cables gently to prevent damage NOTE In case of the twelve hard drive systems disconnect the internal hard drive cables 8 While pressing the two blue latches toward each other lift the backplane upward See Figure 3 30 9 When the backplane ca...

Page 145: ...ponents 145 Figure 3 29 Removing and Installing a SAS Backplane Eight Hard Drive System 1 backplane retention latches 2 2 SAS backplane power cable 3 SAS A cable 4 SAS backplane 5 SAS B cable 6 retention hooks 4 2 3 1 4 6 5 ...

Page 146: ...ane Twelve Hard Drive System 1 SAS backplane 2 backplane retention latches 2 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables 2 9 USB cable 10 SAS backplane cable 1 3 7 2 8 9 6 4 10 5 ...

Page 147: ...n hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 30 3 Slide the backplane downward until the two blue retention latches snap into place 4 Connect the SAS data and power cables to the SAS backplane 5 Install the hard drives in their original locations 6 Connect the optical drive cable USB cable and th...

Page 148: ...See Opening the System on page 83 3 If applicable remove the internal hard drive bay and support carrier See Removing an Internal Hard Drive Bay on page 91 4 If applicable remove the thumb screw on the support bracket and lift it up and out of the system 5 Remove the power supplies from the system See Removing a Power Supply on page 102 6 Remove the expansion cards See Removing an Expansion Card o...

Page 149: ...the system to disengage from the tabs on the power supply bay See Figure 3 31 and Figure 3 32 Figure 3 31 Removing and Installing the Power Distribution Board Eight Hard Drive System 1 screws 4 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 6 2 1 5 4 3 ...

Page 150: ...ts Figure 3 32 Removing and Installing the Power Distribution Board Twelve Hard Drive System 1 screws 3 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 6 2 1 5 4 3 ...

Page 151: ... chassis See Figure 3 31 and Figure 3 32 NOTE The twelve hard drive systems have only three screws securing the power distribution board to the chassis 4 Connect the power distribution cables to the system board see System Board on page 152 and fan cable to the power distribution board as shown in Figure 3 31 and Figure 3 32 5 If applicable align the support bracket over the power distribution boa...

Page 152: ...r program before you can access the encrypted data on your hard drives 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Remove the cooling shroud See Removing the Cooling Shroud on page 86 4 Remove the power supplies See Removing a Power Supply on page 102 or System Memory on page 104 5 Remove ...

Page 153: ...d the front end of the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis See Figure 3 33 Figure 3 33 Removing and Installing the System Board 1 screws 9 2 system board assembly 1 2 ...

Page 154: ...aneuver the system board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the board is in place 6 Tighten the nine screws that secure the system board to the chassis See Figure 3 33 7 Transfer the processors to the new system board See Removing a Processor on page 128 and Installing a Processor on page 132 8 Remove the memory m...

Page 155: ...24 14 If applicable install the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 122 15 Replace the cooling shroud See Installing the Cooling Shroud on page 87 16 Close the system See Closing the System on page 85 17 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals ...

Page 156: ...156 Installing System Components ...

Page 157: ...nditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 57 Invalid memory configurations could cause the system to halt at startup without any vide...

Page 158: ... the system 3 If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 5 P...

Page 159: ... cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 187 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 177 2 Restart the system and check for any system m...

Page 160: ...les are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 187 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage ...

Page 161: ...you removed in step 3 6 Close the system See Closing the System on page 85 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 187 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 113 9 Run ...

Page 162: ...that the following components are properly installed Expansion card riser Power supplies Fans Processors and heat sinks Memory modules Hard drive carriers Cooling shroud 4 Ensure that all cables are properly connected 5 Close the system See Closing the System on page 85 6 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 177 If the tests fail see Getti...

Page 163: ...erate Operating the system with only one power supply installed for extended periods of time can cause the system to overheat 2 Reseat the power supply by removing and reinstalling it See Power Supplies on page 102 NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to sig...

Page 164: ...uthorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Locate the faulty fan indicated by the LCD panel or the diagnostic software 2 Turn off the system and all attached peripherals 3 Open the...

Page 165: ...fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 14 if an error message appears indicating a faul...

Page 166: ... system See Opening the System on page 83 16 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module 17 To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity See Installing Memory Modules on page 108 18 Close the system See Closing the System on page 85...

Page 167: ...ed Devices Screen on page 64 2 Turn off the system and attached peripherals 3 Open the system See Opening the System on page 83 4 Locate the USB key and reseat it See Internal USB Memory Key on page 127 5 Close the system See Closing the System on page 85 6 Turn on the system and attached peripherals and check if the USB key is functioning 7 If the problem is not resolved repeat step 2 and step 3 ...

Page 168: ... Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Entering the System Setup Program on page 58 4 Run the appropriate online diagnostic test See Using Online Diagnostics on page 177 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System on page...

Page 169: ... test proceed as needed through the following steps 2 If applicable remove the front bezel See Removing the Front Bezel on page 82 3 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller ...

Page 170: ... the product CAUTION This troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 177 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are confi...

Page 171: ...roller is enabled See Entering the System Setup Program on page 58 3 Restart the system and press the applicable key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for a PERC controller See the controller s documentation for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system CAUTI...

Page 172: ...n the system and attached peripherals If the problem persists see Getting Help on page 187 13 If applicable replace the front bezel See Installing the Front Bezel on page 83 Troubleshooting Expansion Cards CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by t...

Page 173: ...pening the System on page 83 11 Remove all expansion cards installed in the system See Removing an Expansion Card on page 115 12 Close the system See Closing the System on page 85 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 14 Run the appropriate online diagnostic test See Running the System Diagnostics on page 177 If the tests fail see Getting ...

Page 174: ... See Installing a Processor on page 132 5 Close the system See Closing the System on page 85 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test See Running the System Diagnostics on page 177 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system S...

Page 175: ... 16 Replace processor 1 with processor 2 See Installing a Processor on page 132 17 Repeat step 11 through step 13 If you have tested both the processors and the problem persists the system board is faulty See Getting Help on page 187 ...

Page 176: ...176 Troubleshooting Your System ...

Page 177: ...rts NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the DVDs that came with your system For information about using diagnostics see the Dell Online Diagnos...

Page 178: ...ate properly component failure may be indicated As long as the processor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen CAUTION Use the system diagnostics to test only your system Using this program with other sy...

Page 179: ...its components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Run...

Page 180: ... Information and Results The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected devic...

Page 181: ...hows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system b...

Page 182: ... Connectors System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors 1 2 19 20 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 21 ...

Page 183: ...e release lever 5 CPU1 Processor 1 6 FAN1 Cooling fan 1 connector 7 FAN2 Cooling fan 2 connector 8 A1 A3 A2 A4 Memory module slot A1 White release lever Memory module slot A3 Memory module slot A2 White release lever Memory module slot A4 9 FAN3 Cooling fan 3 connector 10 BATTERY System battery 11 FAN4 Cooling fan 4 connector 12 12V 8 pin power connector 13 FP_CONN Control panel connector 14 BP_CO...

Page 184: ... that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 83 3 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to l...

Page 185: ... the disabled position the system disables the new password s the next time it boots 6 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 7 Open the system See Opening the System on page 83 8 Move the password jumper back to the enabled position to restore the password function See Table 6 1 9 Close the system See Closing the System on page ...

Page 186: ...186 Jumpers and Connectors ...

Page 187: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Page 188: ...188 Getting Help ...

Page 189: ... 166 connectors system board 180 USB 12 video 12 contacting Dell 185 control panel assembly features 12 installing 138 142 LCD panel features 16 removing 136 140 cooling fan replacing 101 cooling fans troubleshooting 162 cooling shroud installing 87 removing 86 cover closing 85 opening 83 D damaged systems troubleshooting 160 Dell contacting 185 Dell PowerEdge Diagnostics using 175 diagnostics adv...

Page 190: ...ces 23 expansion card installation 111 memory installation 105 H hard drive troubleshooting 167 168 hard drives hot swappable installing 89 heat sink 129 I iDRAC6 Configuration Utility 78 iDRAC6 Enterprise Card Optional 123 iDRAC6 Express Card Optional 121 indicators front panel 12 NIC 23 power 12 24 installing control panel assembly 138 142 cooling shroud 87 expansion card 113 hard drive hot swap...

Page 191: ...ng 105 installing 108 removing 110 UDIMM configurations 112 messages error messages 58 status LCD 27 system 40 warning 55 N NIC indicators 23 NICs troubleshooting 157 O Optimizer memory mode 106 P password setup 75 system 72 passwords disabling 182 phone numbers 185 POST accessing system features 11 power indicators 12 24 power supplies indicators 24 removing 102 replacing 103 power supply blank 1...

Page 192: ... 155 SAS backplane board installing 146 removing 142 SAS controller card installing 118 removing 116 SAS controller daughter card troubleshooting 169 SAS hard drive See hard drive SAS RAID controller daughter card troubleshooting 169 SATA hard drive See hard drive SD card troubleshooting 165 securing your system 67 73 setup password 75 slots See expansion slots startup accessing system features 11...

Page 193: ...ity 67 troubleshooting battery 160 CD drive 166 cooling fans 162 damaged system 160 expansion card 170 external connections 155 hard drive 167 168 internal hard drive 168 internal USB key 165 keyboard 156 memory 163 NIC 157 processors 172 SAS RAID controller daughter card 169 SD card 165 system cooling 161 video 156 wet system 158 U UEFI Boot Manager entering 70 main screen 71 System Utilities scr...

Page 194: ...194 Index W warning messages 55 warranty 56 wet system troubleshooting 158 ...

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Summary of Contents for POWEREDGE R515

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Summary of Contents for POWEREDGE R515

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