Dell PowerEdge R420xr Owner'S Manual Download

Page: 116 / 128

Error Code

Message Information

HWC1001

Message

The <

name

> is absent.

LCD Message

The <

name

> is absent. Check hardware.

Details

The absent device may be necessary for proper operation.
System functionality may be degraded.

Action

Reinstall or reconnect the hardware.

HWC2003

Message

The storage <

name

> cable is not connected, or is improperly

connected.

LCD Message

Storage <

name

> cable or interconnect failure. Check

connection.

Details

The cable may be necessary for proper operation. System
functionality may be degraded.

Action

Check if the cable is present, then reinstall or reconnect.

HWC2005

Message

The system board <

name

> cable is not connected, or is

improperly connected.

LCD Message

System board <

name

> cable connection failure. Check

connection.

Details

The cable may be necessary for proper operation. System
functionality may be degraded.

Action

Check if the cable is present, then reinstall or reconnect.

MEM0000

Message

Persistent correctable memory errors detected on a memory
device at location(s) <

location

Details

This is an early indicator of a possible future uncorrectable
error.

Action

Re-seat the memory modules. If the issue persists, see

Getting Help

MEM0001

Message

Multi-bit memory errors detected on a memory device at
location(s) <

location

LCD Message

Multi-bit memory error on <

location

>. Re-seat memory.

Details

The memory module has encountered an uncorrectable
error. System performance may be degraded. The operating
system and/or applications may fail as a result.

Action

Re-seat the memory modules. If the issue persists, see

Getting Help

116

Summary of Contents for PowerEdge R420xr

Page 1: ...Dell PowerEdge R420xr Owner s Manual Regulatory Model E27S Series Regulatory Type E27S001 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...reen 17 System Information Screen 18 Memory Settings Screen 18 Processor Settings Screen 19 SATA Settings Screen 20 Boot Settings Screen 21 Integrated Devices Screen 21 Serial Communications Screen 22 System Profile Settings Screen 23 System Security Screen 24 Miscellaneous Settings 25 System And Setup Password Features 25 Assigning A System And Or Setup Password 26 Deleting Or Changing An Existin...

Page 4: ... Specific Guidelines 41 Sample Memory Configurations 42 Removing Memory Modules 44 Installing Memory Modules 46 Hard Drives 48 Removing A Hot Swap Hard Drive 48 Installing A Hot Swap Hard Drive 49 Removing A Hard Drive From A Hard Drive Carrier 50 Installing A Hard Drive Into A Hard Drive Carrier 50 Cooling Fans 51 Removing A Cooling Fan 52 Installing A Cooling Fan 53 Internal USB Memory Key Optio...

Page 5: ... A Power Supply 73 System Battery 73 Replacing The System Battery 73 Hard Drive Backplane 74 Removing The Hard Drive Backplane 75 Installing The Hard Drive Backplane 78 Control Panel Assembly 79 Removing The Control Panel 79 Installing The Control Panel 80 Removing The Control Panel Module 80 Installing The Control Panel Module 81 Power Distribution Board Shroud 82 Removing The Power Distribution ...

Page 6: ...d 95 Troubleshooting A Hard Drive 95 Troubleshooting A Storage Controller 96 Troubleshooting Expansion Cards 97 Troubleshooting Processors 98 5 Using System Diagnostics 99 Dell Embedded System Diagnostics 99 When To Use The Embedded System Diagnostics 99 Running The Embedded System Diagnostics 99 System Diagnostic Controls 99 6 Jumpers And Connectors 101 System Board Jumper Settings 101 System Boa...

Page 7: ...Contacting Dell 128 Locating Your System Service Tag 128 Documentation Feedback 128 ...

Page 8: ...system is turned off 2 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during...

Page 9: ...h as Service Tag NIC MAC address and so on as per your need 9 NMI button Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation LCD Panel Features The system s LCD panel provides system in...

Page 10: ...age scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle Hard Drive Indicator Patterns Figure 3 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator does n...

Page 11: ...slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Back Panel Features And Indicators Figure 4 Back Panel Features and Indicators Item Indicator Button or Connector Icon Description 1 PCIe expansion card slot 1 Allows you to connect one low profile PCI Express expansion card 2 vFlash card slot Allows you to connect t...

Page 12: ...a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more tha...

Page 13: ...lashing amber Indicates a problem with the power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the syste...

Page 14: ...escribes how to install your system into a rack if required Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system The Integrated Dell Remote Access Controller iDRAC User s Guide provides...

Page 15: ...he Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration F12 Starts Preboot Execution Environment PXE boot From the System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can ac...

Page 16: ...de DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode NOTE For the latest information on supported operating systems go to dell com ossupport Entering System Setup 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If your operating system begins to load before you press F2 allow the system...

Page 17: ...n NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item Description System Information Displays information about the system such as the system model name BIOS version Service Tag and so on Memory Settings Displays information and options related to installed memory Processor Settings Displays information and options related to th...

Page 18: ...stem manufacturer Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system System Memory Type Displays the type of memory installed in the system System Memory Speed Displays the system memory speed System Memory Voltage Displays the system memory voltage Video Memory Displays the amount of video memory System Memory Testing Specifies wh...

Page 19: ...NOTE QPI Speed displays only when both the processors are installed Alternate RTID Requestor Transaction ID Setting Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Virtualization Technology Allows you to enable or disable the addi...

Page 20: ...amily Model Stepping Displays the family model and stepping of the processor as defined by Intel Brand Displays the brand name reported by the processor Level 2 Cache Displays the total L2 cache Level 3 Cache Displays the total L3 cache Number of Cores Displays the number of cores per processor SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off ATA A...

Page 21: ...This option is enabled only if the boot mode is BIOS UEFI Boot Settings Allows you to enable or disable UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE By default the UEFI PXE boot protocol is set to IPv4 NOTE This option is enabled only if the boot mode is UEFI One Time Boot Allows you to enable or disable a one time boot from a selected device Integrated Devices Screen Menu Item...

Page 22: ...slots on your system The Slot Disablement feature controls the configuration of PCIe cards installed in the specified slot CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Memory Mapped I O above 4 GB Allows you to...

Page 23: ...m Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller NOTE The following parameters are available only when the System Profile is set to Custom CPU Power Management Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Memory Frequency Allows you to set the...

Page 24: ...e setup password This option is read only if the password jumper is not installed in the system Password Status Allows you to lock the system password By default the Password Status option is set to Unlocked TPM Security Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status TPM Activation and ...

Page 25: ...s Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On NOTE This option does n...

Page 26: ...provide the system password to log on to the system To assign a system and or setup password 1 To enter System Setup press F2 immediately after a power on or reboot 2 In the System Setup Main Menu select System BIOS and press Enter The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press Enter The System Security screen is displayed 4 In the System Security ...

Page 27: ...return to the System BIOS screen Press Esc again and a message prompts you to save the changes NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press Ctrl Enter Using Your System Password To Secure Your System NOTE If you have assigned a setup password the system accepts your setup password a...

Page 28: ... DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to Add delete and arrange boot options Access System Setup and BIOS level boot options without restarting To enter the Boot Manager 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager If your operating system begins to load before you press...

Page 29: ...Setup Enables you to access the System Setup System Utilities Enables you to access the BIOS Update File Explorer run the Dell Diagnostics program and reboot the system UEFI Boot Menu Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options marked with asterisks select the boot option you wish to use and press Enter Add Boot Option Adds a new boot option Delet...

Page 30: ...rt the managed system 2 Press F2 during Power on Self test POST 3 In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the foll...

Page 31: ...Components Recommended Tools You may need the following items to perform the procedures in this section 2 Phillips screwdriver T10 and T15 Torx screwdrivers Wrist grounding strap connected to ground Front Bezel Optional 31 ...

Page 32: ...e Front Bezel 1 front bezel 2 thumb screws 2 3 rack ears 2 Removing The Front Bezel 1 Loosen the thumb screws using a 2 Phillips screwdriver 2 Unhook the bezel from the rack ears and pull the bezel away from the system Bezel Filter Optional Removing the Bezel Filter 1 Remove the screw that secures the filter frame to the bezel 2 Rotate one end of the filter frame away from the bezel and remove the...

Page 33: ...ters contact Dell Technical Support Installing The Bezel Filter 1 Install the filter into the bezel 2 Insert the filter frame into the bezel and align the screw hole on the filter frame with the corresponding hole on the bezel 3 Secure the filter frame with the screw Opening And Closing The System WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt ...

Page 34: ...y Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system 1 Turn off the system and attached peripherals and disconnect the system from the electrica...

Page 35: ...assis 2 Tighten the thumb screws that secure the back of the system cover to the chassis 3 Tighten the captive screws on the top of the system cover 4 If applicable affix the Mylar adhesive sheaths over the vents present on the top of the system cover NOTE The Mylar adhesive sheaths protect the system by preventing unfiltered air and other contaminants from entering the system The Mylar adhesive s...

Page 36: ...horized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue Figure 10 Inside the System 1 cooling shroud 2 power supply units 2 3 storage controller card 4 expansion card riser 2 5 expansion card 6 expansion card riser 1 7 heat sink for ...

Page 37: ...ected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including...

Page 38: ...ized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed through the cable routing latch 1 Align the cooling shroud with the numbered fan bays as a guide 2 Lower the cooling shroud into the chassis When firmly seated the memory sock...

Page 39: ...he memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Populated Channel Operating Frequency in MT s Maximum DIMM Rank Channel 1 5 V 1 35 V UDIMM ECC 1 1333 1066 and 800 1333 1066 and 800 Dual rank 2 1333 1066 and 800 1066 and 800 Dual rank RDIMM 1 1600 1333 1066 and 800 1333 1066 and 800 Dual rank 1333 1066 and 800 1066 and 800 Quad rank 2 1600 1333 1066 ...

Page 40: ...rganized as follows Processor 1 channel 1 memory sockets A1 and A4 channel 2 memory sockets A2 and A5 channel 3 memory sockets A3 and A6 Processor 2 channel 1 memory sockets B1 and B4 channel 2 memory sockets B2 and B5 channel 3 memory sockets B3 and B6 40 ...

Page 41: ...an be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines If memory modules with different speeds are installed they will operate at the speed of the ...

Page 42: ...s the strongest DIMM reliability mode compared to all other modes providing improved uncorrectable multi bit failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This en...

Page 43: ...33 MT s 1R x8 1600 MT s A1 A2 A3 A4 A5 24 8 3 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 32 8 4 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 48 16 3 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 96 16 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 128 32 4 4R x4 1066 MT s A1 A2 A3 A4 192 32 6 4R x4 1066 MT s A1 A2 A3 A4 A5 A6 Table 2 Memory Configurations Two Processors System Capacity in GB DIMM Siz...

Page 44: ...2 A3 A4 B1 B2 B3 B4 384 32 12 4R x4 1066 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 Removing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Ma...

Page 45: ...pen the system 3 Remove the cooling shroud 4 Locate the appropriate memory module socket s 5 To release the memory module blank from the socket simultaneously press the ejectors on both ends of the memory module socket CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle onl...

Page 46: ...ou should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installe...

Page 47: ...ors 3 memory module socket alignment key 4 memory module alignment key NOTE When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other identical sockets that have memory modules installed 8 Repeat step 4 through step 7 of this procedure to install the remaining memory modules 9 Replace the cooling shroud 10 Close the system 11 ...

Page 48: ...ackplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A Hot Swap Hard Drive CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 From the management software prepare the ...

Page 49: ...d approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive ...

Page 50: ... 1 screws 4 2 hard drive 3 screw holes 4 4 hard drive carrier Installing A Hard Drive Into A Hard Drive Carrier CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized...

Page 51: ...ve carrier NOTE When installing new hard drives into blank hard drive carriers use the spare hard drive screws supplied with the system Figure 18 Location of the Spare Hard Drive Screws 1 spare hard drive screw 16 Cooling Fans Your system supports up to six cooling fans NOTE Hot swap removal or installation of the fans is not supported NOTE In the event of a problem with a particular fan the fan n...

Page 52: ...r warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system with the cover removed for a duration exceeding five minutes NOTE The procedure for removing each fan is identical 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Remove the cooling shroud or power distribu...

Page 53: ...ptional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Se...

Page 54: ...iser 1 to optimize PCIe slot 1 speed The following table provides the riser configurations for single and dual processor systems Table 3 Riser Configuration for Single and Dual Processor Systems Number of Processors Expansion Card Connector Riser 1 Riser 2 One PCIE_G2_X4 iDRAC_Enterprise PCIE_G3_X16 Two PCIE_G3_X16 iDRAC_Enterprise PCIE_G3_X16 NOTE The expansion card risers listed in the above tab...

Page 55: ...as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To prevent damage to the card you must hold the card by its edges only 1 Turn off the system including any attached peripherals...

Page 56: ...and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Close the system 56 ...

Page 57: ...re 21 Removing and Installing the Expansion Card from Expansion Card Riser 1 1 expansion card 2 expansion card latch 3 riser touch points 2 4 expansion card riser 1 Figure 22 Removing and Installing the Expansion Card from Expansion Card Riser 2 1 expansion card riser 2 2 expansion card riser touch points 2 57 ...

Page 58: ...until the card is fully seated NOTE Ensure that the expansion card is properly seated along the chassis so that expansion card latch can be closed 8 Press the release latch on the expansion card holder and move the expansion card holder so that it supports the expansion card on expansion card riser 2 NOTE Ensure that the expansion card bracket is attached properly to the chassis so that expansion ...

Page 59: ... and Installing the Expansion Card Riser 1 1 expansion card riser 1 2 expansion card riser touch points 2 3 riser guides 2 4 connector Figure 24 Removing and Installing the Expansion Card Riser 2 1 chassis intrusion switch 2 expansion card riser touch points 3 expansion card riser 2 4 expansion card riser 2 connector 59 ...

Page 60: ...and turn the system on including any attached peripherals 6 Install any device drivers required for the card as described in the documentation for the card iDRAC Enterprise Card Optional The iDRAC Enterprise card supports one 1GbE Ethernet port SD vFlash card Removing The iDRAC Enterprise Card CAUTION Many repairs may only be done by a certified service technician You should only perform troublesh...

Page 61: ... Installing The iDRAC Enterprise Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instru...

Page 62: ...ent that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the iDRAC7 User s Guide under Remote Access Controller at dell com esmmanuals Replacing An SD vFlash Card 1 Locate the vFlash media slot on the system 2 To remove the SD vFlash card push inward on the card to release it and pull the card from the card slot Figure 26 Removing and...

Page 63: ...ng that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the internal dual SD module installed on the IDSDM connector on the system board 4 If applicable remove the SD car...

Page 64: ...pairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 O...

Page 65: ...d in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the internal SD card port is enabled in the System Setup 1 Turn off the system including any at...

Page 66: ...afety instructions that came with the product CAUTION To prevent damage to the card you must hold the card by its edges only 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system NOTE It is recommended that you remove the expansion card riser 2 before removing the storage controller card 3 Push down the two r...

Page 67: ...ay only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To prevent damage ...

Page 68: ... your warranty Read and follow the safety instructions that came with the product 1 Before upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached periphe...

Page 69: ...ressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward 10 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be caref...

Page 70: ...the processor Touch only the side edges of the processor Installing A Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your ...

Page 71: ...ack the new processor 7 Release the lever from the locked position by pushing down and out from under the tab 8 Rotate the processor shield upward and out of the way 9 Align the processor with the socket keys on the ZIF socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force...

Page 72: ...y defaults are to wake both power supplies if the load on the active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide under Remote Access Controller at dell com esmmanuals Removing A Power Supply CAUTION Many repairs m...

Page 73: ...evious procedure relatch it For information about the cable management arm see the system s rack documentation 2 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the...

Page 74: ...ttery connector by pressing down firmly on the positive side of the connector Figure 32 Replacing the System Battery 1 positive side of battery 2 securing tab 5 Lift the battery out of the securing tabs at the negative side of the connector 6 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 7 Hold the battery with the facin...

Page 75: ... instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and tempo...

Page 76: ...nd slide the backplane upward Figure 33 Front View of the Hard Drive Backplane 1 hard drive connectors 4 Figure 34 Rear View of the Hard Drive Backplane 1 backplane power connector 2 backplane signal connector 3 SAS connector 76 ...

Page 77: ...Figure 35 Removing and Installing the Hard Drive Backplane 1 release tabs 2 2 hard drive backplane 3 guide pins 2 4 chassis hooks 4 77 ...

Page 78: ...he online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS SATA SSD data si...

Page 79: ...your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 4 Release the locking tabs of the cont...

Page 80: ...ed the control panel will be flush with the front panel 3 Close the system 4 Reconnect the system and peripherals to their power sources and turn them on 5 If applicable install the front bezel Removing The Control Panel Module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentati...

Page 81: ...a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the control panel module into the sl...

Page 82: ...s authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system without the power distribution board shroud The system may get overheated which may result in loss of ...

Page 83: ...ot covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the power distribution shroud in the chassis ensure that the cables inside the system are routed through the cable securing latch 1 Align the PDB shroud with the numbered fan bay and the arrow as the guide 2 Lower the PDB shroud into the chassis so that the two tabs on the PDB ...

Page 84: ...d by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The power distribution board is present only in systems that support redundant power supplies 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove t...

Page 85: ...echnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the power distribution board with the standoffs on the cha...

Page 86: ...rogram before you can access the encrypted data on your hard drives 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If installed remove the front bezel 3 Open the system 4 Remove the following a cooling shroud b PDB shroud c memory modules d expansion cards and the expansion card risers e integrated storage controller card WARNING The...

Page 87: ...ty instructions that came with the product 1 Unpack the new system board assembly 2 Transfer the following components to the new system board a heat sink s heat sink blank s and processors s processor blank s b memory modules and memory module blanks CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care not to damage the system id...

Page 88: ...les to the system board NOTE Ensure that the cables inside the system are routed secured using the cable securing latches 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Import your new or existing iDRAC Enterprise license For more information see iDRAC7 User s Guide under Remote Access Controller at dell com esmmanual...

Page 89: ...ooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the p...

Page 90: ...e interface cable with a known good cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on ...

Page 91: ...system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 6 Close the system 7 Turn on the system and attached peripherals If the system does not start properly see Getting Help 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed 9 Run the appropriate diagnostic test If the tests fail see Getting Help Tro...

Page 92: ...in the System Setup 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem persists see Getting Help NOTE Some software may cause the system time to speed u...

Page 93: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system 2 Reseat the fan or the fan s power cable 3 If the fan functions properly close the system If the problem persists see Getting Help Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service techn...

Page 94: ...y Module Installation Guidelines 14 Close the system 15 As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system 16 If the memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting An Internal USB...

Page 95: ...le controller notifies the system On the next reboot the system displays a message indicating the failure 4 If the Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card 5 If SD card 1 has failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 6 Remove the card present in SD card ...

Page 96: ...er CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product N...

Page 97: ...nsion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that each expansion card is firmly seated in its connector 5 Close the system 6 If the problem is not resolved turn off the system and attached periphera...

Page 98: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run the ap...

Page 99: ...hat inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running The Embedded System Diagnostics The embedded system diagnostics program is run f...

Page 100: ...vent Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebooks Desktops and Servers at dell com support manuals 100 ...

Page 101: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 101 ...

Page 102: ...em identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector 7 NIC2 Network connector 8 NIC1 Network connector 9 VGA Video connector 10 COM Serial connector 11 IO_RISER1 Riser 1 connector 12 CPU2 Processor socket 2 13 FAN6 Cooling fan connector 14 FAN5 Cooling fan connector 102 ...

Page 103: ...lude a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove...

Page 104: ...6 Open the system 7 Install the jumper plug on the password jumper 8 Close the system 9 Assign a new system and or setup password 104 ...

Page 105: ...y Architecture 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twelve 240 pin Memory module capacities RDIMMs 4 GB single rank 8 GB single and dual rank 16 GB dual rank and 32 GB quad rank UDIMMs 4 GB single rank and 8 GB single and dual rank Minimum RAM...

Page 106: ...sh card One flash memory card slot with iDRAC Enterprise card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Front USB Two 4 pin USB 2 0 compliant Video 15 pin VGA Internal USB One 4 pin USB 2 0 compliant Internal Dual SD Module Two optional flash memory card slots with the internal SD module NOTE One card slot is dedicated for redundancy ...

Page 107: ...TE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating te...

Page 108: ... C 78 8 F maximum dew point Relative Humidity Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Vibration Operating MIL STD 810G Method 514 6 Figure 514 6D 9 0 00220783 g2 Hz at 10 500 Hz overall 1 04 Grms 1 hour per axis Non operating MIL STD 810G Method 514 6 Figure 514 6 Procedure I Category 4 Figure 514 6C 1 US highway truck vibration Vertical 5...

Page 109: ...diation of environmental conditions will be the responsibility of the customer Air Filtration NOTE Applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor Data center air filtration as defined by ISO Class 8 per ISO 14644 1 with a 95 upper confidence limit NOTE Air...

Page 110: ...ther faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify yo...

Page 111: ...side of range Details System board name current is outside of the optimum range Action 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help ASR0000 Message The watchdog timer expired Details The operating system or an application failed to communicate within the time out period Action Check the op...

Page 112: ...ls The system board battery is either missing or bad Action See Getting Help BAT0017 Message The name battery has failed LCD Message The name battery has failed Check battery Details The name battery is either missing bad or unable to charge due to thermal issues Action Check system fans If the problem persists see Getting Help CPU0000 Message CPU number has an internal error IERR LCD Message CPU ...

Page 113: ...ogs for power or thermal exceptions CPU0023 Message CPU number is absent LCD Message CPU number is absent Check CPU Action Verify processor installation If present re seat the processor CPU0204 Message CPU number name voltage is outside of range LCD Message CPU number name voltage is outside of range Re seat CPU Details Voltages outside the allowable range may damage electrical components or may c...

Page 114: ...ted correctly 4 Reapply input power and turn on the system 5 If the issue persists see Getting Help CPU0702 Message CPU bus parity error detected LCD Message CPU bus parity error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions a...

Page 115: ...ptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 If the issue persists see Getting Help FAN0000 Message Fan number RPM is less than the lower warning threshold Details Fan operating speed is out of range Action Remove and reinstall the fan If the issue persists see Getting...

Page 116: ...age System board name cable connection failure Check connection Details The cable may be necessary for proper operation System functionality may be degraded Action Check if the cable is present then reinstall or reconnect MEM0000 Message Persistent correctable memory errors detected on a memory device at location s location Details This is an early indicator of a possible future uncorrectable erro...

Page 117: ...exceeded for location LCD Message Correctable memory error rate exceeded for location Re seat memory Details The memory may not be operational This an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the issue persists see Getting Help MEM1205 Message Memory mirror redundancy is lost Check memory device at location s location LCD Message Memory mirror l...

Page 118: ...channel check error detected Power cycle system Action Cycle input power update component drivers if device is removable reinstall the device PCI1308 Message A PCI parity error was detected on a component at bus bus device device function func LCD Message PCI parity error on bus bus device device function func Power cycle system Details System performance may be degraded PCI device may fail to ope...

Page 119: ...cted on a component at slot number LCD Message Bus fatal error on slot number Re seat PCI card Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PDR0001 Message Fault detected on drive number LCD Message Fault detected on drive number Check drive Details The controller detected a fa...

Page 120: ...r failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU number Check PSU Details System performance and power redundancy may be degraded or lost Action Remove and reinstall the power supply at the next service window If the issue persists see Get...

Page 121: ...Cannot communicate with power supply number LCD Message Cannot communicate with PSU number Re seat PSU Details The power supply may operate however power supply monitoring is degraded System performance may be degraded Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System perf...

Page 122: ...ly number LCD Message Over voltage fault on PSU number Check PSU Action Check input power or reinstall the power supply If the issue persists see Getting Help PSU0036 Message An over current fault detected on power supply number LCD Message An over current fault detected on PSU number Check PSU Details This failure may be the result of an electrical issue with cables or subsystem components in the...

Page 123: ...rrent power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Action Check the event log for power supply failures Review system configuration and power consumption PWR1004 Message The system performance degraded because power capacity has changed Details The system may power down or operate in a performance deg...

Page 124: ...s write protected by the physical latch on the SD card A write protected card cannot be used Action If unintended remove the media and disable write protection RFM1201 Message Internal Dual SD Module redundancy is lost LCD Message Internal Dual SD Module redundancy is lost Check SD Card Details Either one or both the SD cards are not functioning properly Action See Getting Help RFM2001 Message Int...

Page 125: ...security may be compromised Action Close the chassis Check system logs SEC0033 Message The chassis is open while the power is off LCD Message Intrusion detected Check chassis cover Details The chassis was opened while the power was off System security may have been compromised Action Close the chassis and verify hardware inventory Check system logs SEL0006 Message All event logging is disabled Det...

Page 126: ... TMP0118 Message The system inlet temperature is less than the lower warning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too cool Action Check the system operating environment TMP0119 Message The system inlet temperature is less than the lower critical threshold LCD Message System inlet temperature is outside of range Details Ambient air te...

Page 127: ...A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating syste...

Page 128: ...n drop down menu at the top of page 4 Select the appropriate service or support link based on your need Locating Your System Service Tag Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the information may be on a sticker on the chassis of ...

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