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Dell™ PowerEdge™ 1900 Systems

Hardware Owner’s Manual

book.book  Page 1  Tuesday, September 1, 2009  4:19 PM

Summary of Contents for POWEREDGE 1900

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerEdge 1900 Systems Hardware Owner s Manual book book Page 1 Tuesday September 1 2009 4 19 PM ...

Page 2: ...Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect XPS and Dell OpenManage are trademarks of Dell Inc Intel Pentium Xeon and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation EMC is a registered trademark ...

Page 3: ...oving LCD Status Messages 23 System Messages 23 Warning Messages 30 Diagnostics Messages 30 Alert Messages 31 2 Using the System Setup Program Entering the System Setup Program 33 Responding to Error Messages 33 Using the System Setup Program 34 System Setup Options 34 Main Screen 34 CPU Information Screens 37 Integrated Devices Screen 38 Serial Communication Screen 38 System Security Screen 39 Ex...

Page 4: ...alling the Power Supply 51 Fans 52 Removing and Installing a Fan 53 Removing and Installing the Cooling Shroud Fan 54 Expansion Cards 56 Installing an Expansion Card 57 Removing an Expansion Card 59 Hard Drives 60 Removing a Hard Drive 60 Installing a Hard Drive 62 Internal Tape Backup Unit 68 Removing an Internal SCSI Tape Backup Unit 68 Installing an Internal SCSI Tape Backup Unit 69 Removing an...

Page 5: ...y Configurations 85 Memory Sparing Support 85 Memory Mirroring Support 86 Installing Memory Modules 86 Removing Memory Modules 88 Installing a RAC Card 88 Internal USB Memory Key 90 Activating the Integrated NIC TOE 91 Microprocessor 91 Replacing a Processor 91 SAS RAID Controller Daughter Card 95 Replacing the SAS RAID Controller Daughter Card Battery 95 Removing the SAS RAID Controller Daughter ...

Page 6: ...ssignment Conflicts 108 Troubleshooting External Connections 108 Troubleshooting the Video Subsystem 109 Troubleshooting the Keyboard 109 Troubleshooting the Mouse 110 Troubleshooting Basic I O Functions 110 Troubleshooting a Serial I O Device 111 Troubleshooting a USB Device 111 Troubleshooting a NIC 112 Troubleshooting a Wet System 112 Troubleshooting a Damaged System 113 Troubleshooting the Sys...

Page 7: ...agnostics 127 Running the System Diagnostics 128 System Diagnostics Testing Options 128 Using the Custom Test Options 128 Selecting Devices for Testing 128 Selecting Diagnostics Options 129 Viewing Information and Results 129 6 Jumpers and Connectors System Board Jumpers 131 System Board Connectors 133 Disabling a Forgotten Password 135 7 Getting Help Technical Assistance 137 Online Services 137 A...

Page 8: ...roblems With Your Order 139 Product Information 139 Returning Items for Warranty Repair or Credit 139 Before You Call 140 Contacting Dell 142 Glossary 161 Index 169 book book Page 8 Tuesday September 1 2009 4 19 PM ...

Page 9: ...Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Getting Started Guide provides an overview of system features setting up your system and technical specifications CDs included with your system provide documentation and tools for configuring and managing your system Systems manageme...

Page 10: ...e Baseboard Management Controller BMC Management Utility which allows access to the system event log SEL See the BMC documentation for more information on setup and use of BMC Ctrl C Enters the SAS Configuration Utility See your optional SAS controller user s guide for more information Also configures 0 and 1 hardware RAID levels Ctrl R Enters the RAID configuration utility which allows you to con...

Page 11: ...front panel Table 1 2 provides component descriptions Figure 1 1 Front Panel Features and Indicators 10 11 7 2 5 3 6 9 4 8 1 Table 1 2 Front Panel Components Item Component Icon Description 1 Hard drive activity indicator LED The green hard drive activity indicator flashes when the hard drives are in use book book Page 11 Tuesday September 1 2009 4 19 PM ...

Page 12: ...dentification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again 5 LCD panel Provides system ID status information and system error messages The LCD lights blue during norma...

Page 13: ...rive Optional optical drive 9 Tape backup unit Optional half height tape backup unit may require optional controller 10 Diskette drive Optional diskette drive 11 Hard drives Six bays for 3 5 inch cabled SAS or SATA hard drives Table 1 2 Front Panel Components continued Item Component Icon Description book book Page 13 Tuesday September 1 2009 4 19 PM ...

Page 14: ...e 1 2 Back Panel Features and Indicators 1 expansion card slots 6 2 remote access connector optional 3 system status indicator 4 system identification button 5 system status indicator connector 6 NIC connector 7 USB connectors 4 8 power supply 9 video connector 10 serial connector 1 5 8 6 10 4 7 3 2 9 book book Page 14 Tuesday September 1 2009 4 19 PM ...

Page 15: ...the system unless the documentation for the device specifies otherwise See Using the System Setup Program on page 33 for information about enabling disabling and configuring I O ports and connectors NIC Indicator Codes The NIC on the back panel has an indicator that provides information on network activity and link status See Figure 1 3 Table 1 3 lists the NIC indicator codes Figure 1 3 NIC Indica...

Page 16: ...uthorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If your system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help on page 137 Table 1 4 LCD Status Messages Code Text Causes Corrective Actions N A SYSTEM NAME A 62 character string tha...

Page 17: ...eeded the allowable voltage range See Getting Help on page 137 E122C CPU Power Fault A voltage regulator failure was detected when the processor regulator s was enabled See Getting Help on page 137 E1310 RPM Fan RPM of specified cooling fan is out of acceptable operating range See Troubleshooting System Cooling Problems on page 115 E1410 CPU IERR Specified microprocessor is reporting a system erro...

Page 18: ...icroprocessors on page 124 E141C CPU Mismatch Processors are in a configuration unsupported by Dell Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system s Getting Started Guide E141F CPU Protocol The system BIOS has reported a processor protocol error See Getting Help on page 137 E1420 CPU Bus PERR The system BIO...

Page 19: ...e Getting Help on page 137 E1712 PCI SERR B D F PCI SERR Slot The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at buss device function The system BIOS has reported a PCI system error on a component that resides in slot Remove and reseat the PCI expansion cards If the problem persists see Troubleshooting Expansion Cards on page 123 If the proble...

Page 20: ...ting Help on page 137 E2015 DMA Controller DMA controller failure See Getting Help on page 137 E2016 Int Controller Interrupt controller failure See Getting Help on page 137 E2017 Timer Fail Timer refresh failure See Getting Help on page 137 E2018 Prog Timer Programmable interval timer error See Getting Help on page 137 E2019 Parity Error Parity error See Getting Help on page 137 E201A SIO Err SIO...

Page 21: ...BE See Troubleshooting System Memory on page 116 E2111 SBE Log Disable DIMM The system BIOS has disabled memory single bit error SBE logging and will not resume logging further SBEs until the system is rebooted represents the DIMM implicated by the BIOS See Troubleshooting System Memory on page 116 E2112 Mem Spare DIMM The system BIOS has spared the memory because it has determined that the memory...

Page 22: ...ory on page 116 E2119 Fatal SB Mem CRC One of the connections in the FBD memory subsystem link on the Southbound side has failed See Troubleshooting System Memory on page 116 I1910 Intrusion System cover has been removed Information only I1911 3 ERRs Chk Log LCD overflow message A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overfl...

Page 23: ...tem Messages System messages appear on the screen to notify you of a possible problem with the system Table 1 5 lists the system messages that can occur and the probable cause and corrective action for each message NOTE If you receive a system message that is not listed in Table 1 5 check the documentation for the application that is running when the message appears or the operating system s docum...

Page 24: ...must be populated in sequential order beginning with slot 1 The following DIMM is electrically isolated DIMM x The specified DIMM is inaccessible to the system due to its location DIMMs must be populated in sequential order beginning with slot 1 Populate 2 4 or 8 DIMMs sequentially beginning with slot 1 See Memory on page 83 DIMMs should be installed in pairs Pairs must be matched in size speed an...

Page 25: ...ion DIMMs must be installed in pairs of matched memory size speed and technology Mismatched or unmatched DIMMs installed faulty or improperly seated memory module s Ensure that all pairs of memory modules are of the same type and size and that they are properly installed See Memory on page 83 If the problem persists see Troubleshooting System Memory on page 116 Error Memory failure detected Memory...

Page 26: ...ing mode Reboot to take the system out of manufacturing mode MEMBIST failure The following DIMM rank has been disabled by BIOS DIMM x Rank y Faulty memory module s See Troubleshooting System Memory on page 116 Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory on page 116 Memory double word logic failure...

Page 27: ...as unable to establish a successful data link with the memory controller See Troubleshooting System Memory on page 116 Not a boot diskette No operating system on diskette Use a bootable diskette PCIe Degraded Link Width Error Embedded Bus nn Dev nn Funcn Expected Link Width is n Actual Link Width is n Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specif...

Page 28: ... Troubleshooting a USB Device on page 111 Troubleshooting a Diskette Drive on page 118 or Troubleshooting a Hard Drive on page 121 for the appropriate drive s installed in your system Remote configuration update attempt failed System unable to process Remote Configuration request Retry Remote Configuration ROM bad checksum address Expansion card improperly installed or faulty Reseat the expansion ...

Page 29: ...r Dell sales agent to ensure compatibility Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 114 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program on page 33 If the problem persists replace the system battery See System Battery on...

Page 30: ... RAID firmware Warning Embedded RAID error Embedded RAID firmware responds with an error See Troubleshooting a SAS Controller Card or SAS RAID Controller Daughter Card on page 122 See the RAID controller documentation for information about installing or updating the RAID firmware Warning The current memory configuration is not optimal Dell recommends a population of 2 4 or 8 DIMMs DIMMs should be ...

Page 31: ...es alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation book book Page 31 Tuesday September 1 2009 4 19 PM ...

Page 32: ...32 About Your System book book Page 32 Tuesday September 1 2009 4 19 PM ...

Page 33: ...diately after you see the following message display briefly on the screen F2 System Setup If your operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again NOTE To ensure an orderly system shutdown see the documentation that accompanied your operating system Responding to Error Messages You can enter the System Setup program b...

Page 34: ...ou enter the System Setup program the main System Setup program screen appears see Figure 2 1 Table 2 1 System Setup Program Navigation Keys Keys Action Up arrow or Shift Tab Moves to the previous field Down arrow or Tab Moves to the next field Spacebar left and right arrows Cycles through the settings in a field In many fields you can also type the appropriate value Esc Exits the System Setup pro...

Page 35: ...The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options where applicable Table 2 2 System Setup Program Options Option Description System Time Resets the time on the system s internal clock System Date Resets the date on the system s internal calendar book book Page 35 Tuesday September 1 200...

Page 36: ...e Hard disk allows the USB flash drive to act as a hard drive Floppy allows the USB flash drive to act as a removal diskette drive Auto automatically chooses an emulation type Integrated Devices See Integrated Devices Screen on page 38 PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion cards that require an I...

Page 37: ...Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design This feature can only be used by software that supports Virtualization Technology Adjacent Cache Line Prefetch Enabled default Enables or disables optimal use of sequential memory access Disable this option for applications that require high use of random memory access Hardware Prefetcher ...

Page 38: ...iskette Controller Auto default Enables or disables the system s diskette drive controller When Auto is selected the system turns off the controller when necessary to accommodate a controller card installed in an expansion slot You can also configure the drive as Read Only or Off When using the Read Only setting the drive cannot be used to write to a disk User Accessible USB Ports All Ports On def...

Page 39: ...rd Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature NOTE See Using the Setup Password on page 43 for instructions on assigning a setup password and using or changing an existing setup password Password Status Setting the Setup Password option to Enabled prevents the system password from being chang...

Page 40: ...wer button and the system is running an ACPI compliant operating system the system can perform an orderly shutdown before power is turned off If the system is not running an ACPI compliant operating system power is turned off immediately after the power button is pressed The button is enabled in the System Setup program When disabled the button can only turn on system power NOTE You can still turn...

Page 41: ...ture is disabled by a jumper setting the system password is Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled default position the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked To assign a system password 1 Verify that the Password...

Page 42: ... password and press Enter your system operates as usual If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down This me...

Page 43: ...signment is not case sensitive However certain key combinations are not valid If you enter one of these combinations an error message appears To erase a character when entering your password press Backspace or the left arrow key After you verify the password the Setup Password setting changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password ...

Page 44: ...s the system s serial port and integrated NIC Fault logging and SNMP alerting Access to system event log and sensor status Control of system functions including power on and off Support is independent of the system s power or operating state Provides text console redirection for system setup text based utilities and operating system consoles For additional information on using BMC see the document...

Page 45: ...cal and diskette drives System battery System memory RAC card USB memory key Microprocessors SAS RAID controller daughter card Control panel assembly System board Recommended Tools You may need the following items to perform the procedures in this section Keys to the system keylocks 2 Phillips screwdriver T10 Torx driver Wrist grounding strap book book Page 45 Tuesday September 1 2009 4 19 PM ...

Page 46: ...es and internal system components Removing the Bezel 1 Unlock the keylock at the right side of the bezel See Figure 3 2 2 While grasping the bezel push the release latch on top of bezel to the left 3 Rotate the top of the bezel away from the front panel 4 Unhook the bottom of the bezel and pull the bezel away from the system See Figure 3 2 book book Page 46 Tuesday September 1 2009 4 19 PM ...

Page 47: ... of the bezel into the bezel slots on the bottom of the system front panel See Figure 3 2 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch 3 Lock the bezel 1 bezel latch 2 bezel 3 bezel slot 2 4 bezel lock 1 2 3 4 book book Page 47 Tuesday September 1 2009 4 19 PM ...

Page 48: ... the Kensington cable lock on the back of the system chassis 4 To remove the system cover turn the latch release lock on the cover latch counterclockwise to the unlocked position See Figure 3 3 5 Lift up on the latch on top of the system See Figure 3 3 6 Grasp the cover on both sides and carefully lift the cover away from the system Closing the System 1 Lift up on the cover latch 2 Place the cover...

Page 49: ...talling System Components 49 Figure 3 3 Installing and Removing the System Cover 1 latch release lock 2 system cover 3 chassis hooks 4 cover latch 3 1 2 4 book book Page 49 Tuesday September 1 2009 4 19 PM ...

Page 50: ... expansion bay and processor cooling fans FAN1 FAN2 and FAN3 See Removing and Installing a Fan on page 53 5 Remove the center fan bracket See Removing the Center Fan Bracket on page 82 6 Disconnect the power cables from the following components where applicable see Figure 6 2 for connector locations PWR1 connector on the system board PWR2 connector on the system board PWR CTRL connector on the sys...

Page 51: ...e power supply into the chassis until the power supply is fully seated in the chassis See Figure 3 4 2 Install the four screws to secure the power supply to the system s back panel 2 3 1 4 1 power cable retention bracket 2 screws 4 3 power supply 4 cable retention clips 3 book book Page 51 Tuesday September 1 2009 4 19 PM ...

Page 52: ...N1 FAN2 and FAN3 See Removing and Installing a Fan on page 53 6 Close the system See Closing the System on page 48 7 Connect the power cable to the power supply and the power outlet Fans The system contains six hot plug cooling fans One expansion bay cooling fan FAN1 Two processor cooling fans one for each processor FAN2 and FAN3 Three memory module cooling fans One fan on top of the memory coolin...

Page 53: ...ening the System on page 48 2 Squeeze the release latches on top of the fan and lift the fan out of the fan bracket See Figure 3 6 NOTICE Do not remove more than one fan at a time and do not operate the system with any fan removed for an extended period of time Overheating can occur resulting in a system shutdown and loss of data 3 To replace the fan align the connector on the fan with the fan con...

Page 54: ...llow the safety instructions that came with the product NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 1 Open the system See Opening the System on page 48 2 Release the fan bracket from the cooling shroud by squeezing the latches on each side of the fan bra...

Page 55: ...for an extended period of time Overheating can occur resulting in a system shutdown and loss of data 4 Replace the fan 5 Rotate the fan bracket toward the shroud and slightly squeeze the side tabs so that the tabs enter the latch slots 6 Close the system See Closing the System on page 48 Figure 3 7 Removing and Replacing the Cooling Shroud Fan 1 fan 2 fan release latches 2 3 cooling shroud 4 fan b...

Page 56: ...will accommodate 133 MHz 100 MHz 66 Hz and 33 MHz PCI cards and PCI X cards Slot 3 is a x8 lane width PCIe expansion slot Slots 4 5 and 6 are x4 lane width PCIe expansion slots NOTE The optional SAS controller card supporting up to four SAS or SATA drives should only be installed into slot 4 Figure 3 8 shows the relative locations of these expansion card slots Figure 3 8 Expansion Slots book book ...

Page 57: ...ad and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 48 3 If you are installing a full length expansion card remove the expansion card stabilizer a Swing up the end of the stabilizer toward the front of the system See Figure 3 9 b Draw the...

Page 58: ...e system and aid in proper cooling and airflow inside the system 6 Align the expansion card with the card edge guides and insert the expansion card firmly into the expansion card connector until the card is fully seated NOTE Ensure that the expansion card bracket is also inserted into the securing slot on the back of the expansion card cage 7 Close the expansion card retainer See Figure 3 9 8 If a...

Page 59: ...ove the expansion card stabilizer a Pivot the end of the stabilizer upward and toward the front of the system See Figure 3 9 b Draw the stabilizer straight up from the tab slots and out of the system 4 Disconnect any internal or external cables that are connected to the expansion card 5 Open the expansion card retainer adjacent to the slot See Figure 3 9 6 Grasp the expansion card and carefully re...

Page 60: ...ctrical outlet 2 Remove the bezel See Removing the Bezel on page 46 3 Open the system See Opening the System on page 48 4 Remove the expansion bay and processor fans FAN1 FAN2 and FAN3 See Removing and Installing a Fan on page 53 5 Disconnect the cables from the system board the SAS controller card or the SAS RAID controller daughter card and pull the cable out of the way of the center fans 6 Remo...

Page 61: ...emove the drive from the hard drive bay See Figure 3 11 a Loosen the four screws that secure the hard drive in the hard drive bay b Slide the hard drive out of the hard drive bay 1 2 4 3 1 screws 4 2 drive bay 3 power cable 4 interface cable book book Page 61 Tuesday September 1 2009 4 19 PM ...

Page 62: ...rvicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the drive and controller card if applicable and prepare the drive for installation NOTE For instructions see the documentation that accompanied the drive 2 Install the hard drive into the hard drive bay see Figure 3 11 a Slide the hard drive into the ha...

Page 63: ...pending on your hard drive configuration connect the hard drive interface and power cables as follows For up to two SATA drives connect the cables to the two SATA connectors on the system board SATA_A is the blue connector and SATA_B is the black connector Route the cables through the center fan retention cage See Figure 3 12 for connector location and cabling guidance Figure 3 12 Two Hard Drive C...

Page 64: ... 13 NOTE The optional SAS controller card supporting up to four SAS or SATA drives in a RAID configuration and illustrated in Figure 3 13 should only be installed into slot 4 PCIE_X4_4 The optional integrated SAS RAID controller daughter card illustrated in Figure 3 14 should only be installed into the integrated daughter card slot INT_STORAGE on the system board See Figure 6 2 for the locations o...

Page 65: ...1 central fan retention bracket 2 expansion slot 4 PCIE_X4_4 3 hard drive activity system board connector 4 hard drive activity system board connector 5 SAS1 connector 6 hard drive interface cable connector 7 power cable connector 3 4 6 7 5 2 1 book book Page 65 Tuesday September 1 2009 4 19 PM ...

Page 66: ...Daughter Card on page 98 and see Figure 6 2 for the location of the integrated PCI slot NOTE The optional SAS controller card supporting up to four SAS or SATA drives in a RAID configuration and illustrated in Figure 3 13 should only be installed into slot 4 PCIE_X4_4 The optional SAS RAID controller daughter card illustrated in Figure 3 14 should only be installed into the integrated daughter car...

Page 67: ... and processor fans FAN1 FAN2 and FAN3 See Removing and Installing a Fan on page 53 1 hard drive activity system board connector HD_ACT_CARD 2 SAS RAID controller daughter card battery connector 3 SASx connector 2 4 hard drive LED activity cable connector 5 center fan retention cage 6 hard drive interface cable connector 7 hard drive power connector 5 2 6 7 3 4 1 book book Page 67 Tuesday Septembe...

Page 68: ...ntroller Daughter Card on page 96 or Removing an Expansion Card on page 59 5 Disconnect the tape backup SCSI cable from the optional SCSI controller card and pull the cable out of the way of the center fans See Figure 3 15 6 Remove the fans from the center fan bracket See Removing and Installing a Fan on page 53 7 Remove the center fan bracket See Removing the Center Fan Bracket on page 82 8 Push ...

Page 69: ...n your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See...

Page 70: ... device in a chain of devices or sole device connected to the SCSI controller 8 If a controller card was included in the drive kit install the card now See Installing an Expansion Card on page 57 9 Remove the filler plate from the tape backup unit bay if applicable a Push the spring latch at the top of the peripheral bay to the right and pry the top end of the filler plate away from the system b D...

Page 71: ...ing the System on page 48 4 If applicable disconnect the cables from the SAS RAID controller daughter card or expansion card and pull the cables out of the way of the center fans See Removing the SAS RAID Controller Daughter Card on page 96 5 Pull back the card retention hook to access the SATA connectors on the system board and disconnect the SATA cable for the tape backup unit from the system bo...

Page 72: ... controller daughter card or expansion card and pull the cables out of the way of the center fans See Removing the SAS RAID Controller Daughter Card on page 96 5 Remove the fans from the center fan bracket See Removing and Installing a Fan on page 53 6 Remove the center fan bracket See Removing the Center Fan Bracket on page 82 7 Unpack the tape drive and configure the drive according to the docum...

Page 73: ...ckup and verification test with the drive as instructed in the software documentation that came with the drive Optical Drive Removing an Optical Drive CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage ...

Page 74: ... covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Removing the Bezel on page 46 3 Open the system See Opening the System on page 48 4 Remove the filler plate from the drive slot on the peripheral bay if app...

Page 75: ...vice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Removing the Bezel on page 46 3 Open the system See Opening the System on...

Page 76: ...ssis See Figure 3 16 Figure 3 16 Installing and Removing the Diskette Drive 1 diskette drive 2 diskette drive ribbon cable 3 diskette drive power cable 4 diskette drive carrier 5 release tab 6 metal stop 7 drive bay tabs 1 2 3 5 6 7 4 book book Page 76 Tuesday September 1 2009 4 19 PM ...

Page 77: ...w the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the front bezel if attached See Removing the Bezel on page 46 3 Open the system See Opening the System on page 48 4 If a diskette drive ribbon cable is already connected to your system board skip to the next step Otherwise do th...

Page 78: ... bracket See Replacing the Center Fan Bracket on page 82 e Reconnect the cables to the SAS or SAS RAID controller card 10 Close the system See Closing the System on page 48 11 Replace the front bezel if removed See Installing the Bezel on page 47 12 Reconnect the system and peripherals to their electrical outlets System Battery Replacing the System Battery CAUTION Many repairs may only be done by ...

Page 79: ...der the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 7 Replace all the expansion cards you removed in step 4 See Installing an Expansion Card on page 57 8 Close the system See Closing the System on page 48 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Enter the...

Page 80: ...any attached peripherals and disconnect the system from the electrical outlet NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 2 Open the system See Opening the System on page 48 3 To remove the cooling shroud release the blue latches on the shroud by pulling...

Page 81: ... and Cooling Shroud 1 center fan bracket release latch 2 2 cooling shroud latch left 3 cooling shroud 4 cooling shroud latch right 5 back fan bracket release latch 6 back fan bracket 7 center fan bracket 8 chassis slot 8 2 6 5 4 1 3 7 book book Page 81 Tuesday September 1 2009 4 19 PM ...

Page 82: ...tem on page 48 3 If applicable disconnect the cables from the SAS RAID controller daughter card or expansion card on the expansion bay bracket and pull the cables out of the way of the center fans See Removing the SAS RAID Controller Daughter Card on page 96 4 Remove the fans from the center fan bracket See Removing and Installing a Fan on page 53 5 To release the fan bracket use your index finger...

Page 83: ...m until the two tabs on the top edge of the bracket fit into the slots in the system back panel 3 Replace the memory cooling shroud See Installing the Cooling Shroud on page 82 NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 4 Replace the fans into the fan bracket See Re...

Page 84: ...s Channel 0 contains DIMM_1 DIMM_5 Channel 1 contains DIMM _2 DIMM_6 Channel 2 contains DIMM_3 DIMM_7 Channel 3 contains DIMM _4 DIMM _8 The first DIMM socket of each channel has white release tabs Figure 3 20 DIMM Sockets book book Page 84 Tuesday September 1 2009 4 19 PM ...

Page 85: ...es not conform to the preceding installation guidelines Your system may issue a warning message during startup stating that your memory configuration is non optimal Memory Sparing Support The system supports memory sparing if eight identical memory modules are installed in the system The memory sparing feature must be enabled in the System Setup program and can be used only if memory mirroring is ...

Page 86: ...nstructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 48 3 Remove the memory cooling shroud See Removing the Cooling Shroud on page 80 NOTICE Never remove the memory cooling shroud without first powering down the system Overheating of the system can develo...

Page 87: ...emory modules installed 8 Repeat step 3 through step 7 of this procedure to install the remaining memory modules 9 Replace the memory cooling shroud See Removing and Installing the Cooling Shroud Fan on page 54 NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 10 Close the...

Page 88: ...y module sockets on the system board See Figure 6 2 CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 3 21 6 ...

Page 89: ...e 3 22 Figure 3 22 Installing a RAC Card 5 Angle the RAC card so that its NIC connector inserts through the back panel RAC card opening See Figure 3 22 1 back standoff 2 NIC connector cutout 3 RAC card 4 RAC connector 2 5 RAC connector 1 6 expansion bay bracket 7 standoffs with card edge clips 2 8 notch in card edge 8 4 5 6 2 1 3 7 book book Page 89 Tuesday September 1 2009 4 19 PM ...

Page 90: ... Installing the Cooling Shroud on page 82 NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 9 Close the system See Closing the System on page 48 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 11 Enter the System Setup progr...

Page 91: ...d by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version on support dell com 2 Turn off the system including any attached peripherals and disconnect the system from the electri...

Page 92: ...ckwise then counterclockwise direction until it releases from the processor Do not pry the heat sink off of the processor 10 Lift the heat sink off of the processor and set the heat sink aside 11 Pull the socket release lever 90 degrees upward until the processor is released from the socket See Figure 3 24 12 Rotate the processor shield upward and out of the way 1 heat sink 2 heat sink retention l...

Page 93: ...4 16 Install the processor in the socket NOTICE Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on When placing the processor in the socket be careful not to bend the pins in the socket a If the release lever on the processor socket is not positioned all the way up move it to that position b With the processor and the socket keys alig...

Page 94: ...se one of the two heat sink retention levers until it locks See Figure 3 23 e Repeat for the other heat sink retention lever 18 Reinstall the center fan bracket See Replacing the Center Fan Bracket on page 82 19 Reinstall the fans in the center fan bracket See Removing and Installing a Fan on page 53 20 Close the system See Closing the System on page 48 21 Reconnect the system to the electrical ou...

Page 95: ...ect the battery cable from the SAS RAID controller daughter card by releasing the tab on the cable connector on the daughter card and pulling the battery cable free See Figure 3 25 2 Pull the connector through the routing hole on the expansion bay bracket and then remove the battery from the expansion bay bracket by sliding the battery up out of the battery bay See Figure 3 25 3 Insert the new bat...

Page 96: ...Remove the hard drive LED activity cable from the SAS RAID controller daughter card 3 Push outward on the plastic guide rails and gently pull up on the card edges until the card edge connector clears the socket on the system board See Figure 3 26 1 connector release tab 2 routing hole for RAID battery cable 3 RAID battery cable 4 expansion bay bracket 5 battery bay 6 RAID battery 7 SAS RAID contro...

Page 97: ...D Controller Daughter Card 6 1 3 8 2 5 7 4 1 SAS RAID controller daughter card 2 RAID battery cable SAS RAID only 3 SAS RAID controller daughter card slot socket INT_STORAGE 4 hard drive LED activity indicator system board connector HD_ACT_CARD 5 slide rails 2 6 SAS RAID connector 0 7 hard drive LED activity indicator cable connector 8 SAS RAID connector 1 book book Page 97 Tuesday September 1 200...

Page 98: ...ery see Replacing the SAS RAID Controller Daughter Card Battery on page 95 If you need to replace the SAS RAID controller daughter card hard drive LED activity indicator cable see Replacing the SAS RAID Controller Daughter Card Hard Drive Activity Indicator Cable on page 98 Replacing the SAS RAID Controller Daughter Card Hard Drive Activity Indicator Cable 1 Turn off the system including any attac...

Page 99: ...he top back of the system that secures the system top panel b Slide the panel back until it clears the chassis hooks and lift up to remove the panel 5 Disconnect the display module cable from the control panel board See Figure 3 27 6 Remove the three screws that secure the control panel board to the system chassis and remove the board See Figure 3 27 7 Disconnect the control panel cable from the b...

Page 100: ...the Control Panel Assembly 1 screws 3 2 control panel board 3 control panel cable 4 system chassis 5 display module cable 6 display module 7 display module screws 2 8 display module label 6 5 4 2 3 7 8 1 book book Page 100 Tuesday September 1 2009 4 19 PM ...

Page 101: ...LED Removing the Hard Drive Activity Indicator LED CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the ...

Page 102: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself 1 Remove the front bezel if attached See Removing the Bezel on page 46 2 Turn off the system and attached peripherals a...

Page 103: ... key if present See Figure 6 2 14 Disconnect all cables from the connectors on the front edge of the system board CAUTION The DIMMs are hot to the touch for some time after the system has been powered down Allow time for the DIMMs to cool before handling them Handle the DIMMs by the card edges and avoid touching the DIMM components 15 Remove the memory modules See Removing Memory Modules on page 8...

Page 104: ...nd follow the safety instructions that came with the product 1 Unpack the new system board 2 Install the system board a Hold the system board by its front edge and the system board handles See Figure 3 28 b Carefully lower the system board into the chassis with the DIMM socket side of the board tilted down slightly to allow room for the board to clear the chassis wall slides Ensure that the I O co...

Page 105: ... cards See Installing an Expansion Card on page 57 10 If applicable reinstall the SAS RAID controller daughter card See Installing the SAS RAID Controller Daughter Card on page 98 11 If a RAC card is present attach the cables to the RAC connectors on the system board See Installing a RAC Card on page 88 12 Reinstall the center and rear fan brackets See Replacing the Center Fan Bracket on page 82 a...

Page 106: ...106 Installing System Components book book Page 106 Tuesday September 1 2009 4 19 PM ...

Page 107: ... 4 1 Table 4 1 Start Up Routine Indications Look listen for Action A status or error message displayed on the front panel LCD See LCD Status Messages on page 16 An error message displayed on the monitor See System Messages on page 23 Alert messages from the systems management software See the systems management software documentation The monitor s power indicator See Troubleshooting the Video Subs...

Page 108: ...onitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 1 1 for the front panel connectors and Figure 1 2 for the back panel connectors on your system Table 4 2 IRQ Assignment Defaults IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt...

Page 109: ... the front panel the back panel video is disabled If two monitors are attached to the system disconnect one monitor If the problem is not resolved continue to the next step 4 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 127 If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help on page 137 Troub...

Page 110: ...ng the System Setup Program on page 33 If the problem is not resolved see Getting Help on page 137 Troubleshooting Basic I O Functions Problem Error message indicates a problem with a serial port Device connected to a serial port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application See Using the S...

Page 111: ...roblem with a USB device Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program on page 33 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the...

Page 112: ...Using the System Setup Program on page 33 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action CAUTION Many repairs may only...

Page 113: ...UTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open...

Page 114: ...am If the date and time are not correct in the System Setup program replace the battery See Replacing the System Battery on page 78 If the problem is not resolved by replacing the battery see Getting Help on page 137 NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be c...

Page 115: ... supply See Removing the Power Supply on page 50 and Installing the Power Supply on page 51 If the problem persists see Getting Help on page 137 Troubleshooting System Cooling Problems Problem Systems management software issues a fan related error message Action Ensure that none of the following conditions exist System cover cooling shroud drive blank or front or back filler panel is removed Ambie...

Page 116: ...t is working properly 5 If the problem is not resolved install a new fan See Removing and Installing a Fan on page 53 If the replacement fan is working properly close the system See Closing the System on page 48 If the replacement fan does not operate see Getting Help on page 137 Troubleshooting System Memory Problem Faulty memory module Faulty system board Front panel status LCD indicates a probl...

Page 117: ...ning the System on page 48 c Remove the memory cooling shroud See Removing the Cooling Shroud on page 80 d Swap the memory module in socket 1 with another of the same capacity See Installing Memory Modules on page 86 e Replace the memory cooling shroud NOTICE Never operate your system with the memory cooling shroud removed Overheating of the system can develop quickly resulting in a shutdown of th...

Page 118: ...er cable is properly connected to the drive 8 Close the system See Closing the System on page 48 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 11 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 12 Open th...

Page 119: ...ell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the bezel See Removing the Bezel on page 46 2 Try using a different CD or DVD that you know works properly 3 Enter the System Setup program and ensure that the drive s IDE controller is enabled See Using the System Setup Program on page 33 4 Run the appropriate online diagnostic test See...

Page 120: ... 127 7 Open or remove the bezel See Removing the Bezel on page 46 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and suppo...

Page 121: ...stall the hard drive and restart the system See Removing a Hard Drive on page 60 and Installing a Hard Drive on page 62 5 If your system has a SAS RAID controller daughter card perform the following steps a Restart the system and press Ctrl R to enter the host adapter configuration utility program See the documentation supplied with the host adapter for information about the configuration utility ...

Page 122: ...y Read and follow the safety instructions that came with the product 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics on page 127 2 Enter the System Setup program and ensure that the SAS controller card or SAS RAID controller daughter card is enabled See Using the System Setup Program on page 33 3 Restart the system and press the applicable key sequence to en...

Page 123: ... Card Battery on page 95 If replacing the battery does not solve the problem see Getting Help on page 137 Troubleshooting Expansion Cards NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action CAUTION Many repairs may ...

Page 124: ...cards d Close the system See Closing the System on page 48 e Run the appropriate diagnostic test If the tests fail see Getting Help on page 137 Troubleshooting the Microprocessors Problem Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board A heat sink is not installed for each processor Action CAUTION Many repairs may only be d...

Page 125: ...processor is installed see Getting Help on page 137 11 Close the system See Closing the System on page 48 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests complete successfully replace processor 2 See Getting Help on page 137 14 Turn off the system and attached peripherals and disconnect the ...

Page 126: ...126 Troubleshooting Your System book book Page 126 Tuesday September 1 2009 4 19 PM ...

Page 127: ...er Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate test...

Page 128: ... in the Main Menu window Table 5 1 provides a brief explanation of testing options Using the Custom Test Options When you select Custom Test in the Main Menu window the Customize window appears and allows you to select the device s to be tested select specific options for testing and view the test results Selecting Devices for Testing The left side of the Customize window lists devices that can be...

Page 129: ...ber of times the test is run Log output file pathname When checked enables you to specify where the test log file is saved Viewing Information and Results The tabs in the Customize window provide information about the test and the test results The following tabs are available Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays in...

Page 130: ...130 Running the System Diagnostics book book Page 130 Tuesday September 1 2009 4 19 PM ...

Page 131: ...cumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 6 1 shows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings NOTE To access the jumpers remove the center fans an...

Page 132: ...r Setting Description PWRD_EN default The password feature is enabled The password feature is disabled NVRAM_CLR default The configuration settings in NVRAM are retained at system boot The configuration settings in NVRAM are cleared at next system boot book book Page 132 Tuesday September 1 2009 4 19 PM ...

Page 133: ...by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product See Figure 6 2 and Table 6 2 for the location and description of the system board connectors Figure 6 2 System Board Connectors 12 5 3 20 19 14 18 17 2 1 4 7 8 9 15 10 16 11 6 13 22 21 book book...

Page 134: ... RAC MII connector 10 DIMMn Memory module connector 8 numbered by population order see Memory on page 83 11 FANn Fan power connector 6 12 CPU1 Processor connector 1 13 CPU2 Processor connector 2 14 PWRn Power supply connector 2 15 SATA_x SATA connectors 4 16 PWR_CTRL Power supply connector 17 FLOPPY Floppy disk drive connector 18 IDE CD ROM connector 19 CONTROL_PANEL Control panel connector 20 BAT...

Page 135: ... Center Fan Bracket on page 82 7 Remove the password jumper plug See Figure 6 1 to locate the password jumper on the system board 8 Replace the center fan bracket see Replacing the Center Fan Bracket on page 82 and replace the fans in the bracket 9 Reconnect the SAS RAID controller daughter card cables 10 Close the system See Closing the System on page 48 11 Reconnect the system to the electrical ...

Page 136: ...136 Jumpers and Connectors To assign a new password using the System Setup program see Using the System Password on page 41 book book Page 136 Tuesday September 1 2009 4 19 PM ...

Page 137: ...ountries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service on page 138 and Be...

Page 138: ... select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order sta...

Page 139: ... to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any err...

Page 140: ...or technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available CAUTION Before servicing any components inside your computer see your Product Information Guide f...

Page 141: ...Expansion cards Are you connected to a network Yes No Network version and network card Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you pe...

Page 142: ...ance in determining which codes to use contact a local or an international operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Anguilla General Supp...

Page 143: ...uters 0820 240 530 14 Preferred Accounts Corporate Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com Tech Support for XPS portable computers only 02 481 92 96 Tech Support for all other Dell computers 02 481 92 ...

Page 144: ...nment toll free 1 800 326 9463 Customer Service printers projectors televisions handhelds digital jukebox and wireless toll free 1 800 847 4096 Hardware Warranty Support Home Sales Small Business toll free 1 800 906 3355 Hardware Warranty Support med large bus government toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions handhelds digital jukebox and wireless 1 877 ...

Page 145: ...free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large...

Page 146: ... Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 Cit...

Page 147: ...94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Pref...

Page 148: ...ron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 India E mail india_support_desktop dell com india_support_notebook dell co...

Page 149: ... 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90...

Page 150: ... Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Public Sales government agencies educational institutions and medical institutions 044 556 5963 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Switchboard 044 5...

Page 151: ...05 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Support PowerApp PowerEdge Powe...

Page 152: ... Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 C...

Page 153: ...7 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kit...

Page 154: ...s Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Su...

Page 155: ... Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS portable computers only 0848 33 88 57 Technical Support Home and Small B...

Page 156: ...cess Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Tur...

Page 157: ...ome and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Busin...

Page 158: ...d Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3...

Page 159: ...3 3355 Venezuela General Support 8001 3605 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers book book Page 159 Tuesday September 1 2009 4 19 PM ...

Page 160: ...160 Getting Help book book Page 160 Tuesday September 1 2009 4 19 PM ...

Page 161: ...between the processor and peripheral devices Miscellaneous functions such as system messages bit The smallest unit of information interpreted by your system blade A module that contains a processor memory and a hard drive The modules are mounted into a chassis that includes power supplies and fans BMC Baseboard management controller boot routine A program that clears all memory initializes devices...

Page 162: ...system DIMM Dual in line memory module See also memory module DIN Deutsche Industrie Norm directory Directories help keep related files organized on a disk in a hierarchical inverted tree structure Each disk has a root directory Additional directories that branch off the root directory are called subdirectories Subdirectories may contain additional directories branching off them DMA Direct memory ...

Page 163: ... headless system A system or device that functions without having a keyboard mouse or monitor attached Normally headless systems are managed over a network using an Internet browser host adapter A host adapter implements communication between the system s bus and the controller for a peripheral device Hard drive controller subsystems include integrated host adapter circuitry To add a SCSI expansio...

Page 164: ...rential m Meter s mA Milliampere s MAC address Media Access Control address Your system s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s 1 048 576 bytes However when referring to hard drive capacity the term is often rounded to mean 1 000 000 bytes Mbps Megabits per second MBps Megabytes per second MBR Master boot record memory address A specif...

Page 165: ...e written for one processor must usually be revised to run on another processor CPU is a synonym for processor protected mode An operating mode that allows operating systems to implement A memory address space of 16 MB to 4 GB Multitasking Virtual memory a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32 bit operating systems run in protected mode MS DO...

Page 166: ...ch disk The amount of space used by a stripe is the same on each disk used A virtual disk may use several stripes on the same set of disks in an array See also guarding mirroring and RAID SVGA Super video graphics array VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards system board As the main circuit board the system...

Page 167: ...o match the video adapter installed in the system video memory Most VGA and SVGA video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Video resolution 800 x 600 for example is expressed as the number o...

Page 168: ...168 Glossary book book Page 168 Tuesday September 1 2009 4 19 PM ...

Page 169: ...anel installing 101 removing 99 cooling fans removing and installing 53 troubleshooting 115 cooling shroud installing 82 removing 80 cooling shroud fan 54 cover closing 48 opening 48 CPU setup options 37 D damaged systems troubleshooting 113 Dell contacting 142 diagnostics checklist 141 testing options 128 when to use 127 DIMM installing 86 removing 88 sockets 83 diskette drive drive carrier 77 in...

Page 170: ...y 51 processor 91 RAC card 88 RAID battery 95 SAS controller daughter card 98 system battery 78 system board 104 tape backup unit 69 IRQs avoiding conflicts 108 configuring 36 line assignments 108 J jumpers system board 131 K keyboard troubleshooting 109 L LCD panel configuring 36 M memory branches 83 channels 83 installation guidelines 85 installing 86 mirroring 86 removing DIMMs 88 socket arrang...

Page 171: ... card 96 system board 102 tape backup unit 68 S safety 107 SAS controller daughter card installing 98 removing 96 troubleshooting 122 SAS controller See SAS controller daughter card SAS RAID controller daughter card battery replacement 95 installing 98 removing 96 troubleshooting 122 securing your system 42 serial I O device troubleshooting 111 setup password assigning 43 changing 44 using 43 spar...

Page 172: ...8 expansion cards 123 external connections 108 hard drive 121 keyboard 109 memory 116 microprocessors 124 mouse 110 NIC 112 power supply 114 SAS RAID controller daughter card 122 serial I O device 111 start up routine 107 system battery 114 system cooling 115 tape drive 119 USB device 111 video 109 wet system 112 U USB device troubleshooting 111 V video troubleshooting 109 W warning messages 30 wa...

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