Dell P2422HE User Manual Download Page 78

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Troubleshooting

Universal Serial Bus (USB) specific problems

Common

symptoms

What you

experience

Possible solutions

USB interface is
not working

USB peripherals
are not working

• Check that your monitor is turned On.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Turn off the monitor and turn it on

again.

• Reboot the computer.

• Certain USB devices such as portable

hard drive require higher power source;
connect the drive to the computer
directly.

USB Type-C port
does not supply
power

USB peripherals
can not be charged

• Check that the connected device is

compliant with the USB-C
specification. The USB Type-C port
supports USB 3.2 Gen1 and an output
of 65 W.

• Check that you use the USB Type-C

cable shipped with your monitor.

SuperSpeed USB
5 Gbps (USB 3.2
Gen1) interface is
slow

SuperSpeed USB
5 Gbps (USB 3.2
Gen1) peripherals
working slowly or
not working at all

• Check that your computer is

SuperSpeed USB 5 Gbps (USB 3.2
Gen1)-compatible.

• Some computers have USB 3.2, USB

2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Reboot the computer.

Summary of Contents for P2422HE

Page 1: ...Dell USB C Monitor P2422HE P2722HE User s Guide Model P2422HE P2722HE Regulatory model P2422HEb P2422HEc P2722HEt ...

Page 2: ...ot followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries USB Type C and USB C are registered trademarks of USB Implementers Forum Other trademarks may be trademarks of their respective owners 2021 05 Rev A00 ...

Page 3: ...P Multi Stream Transport MST modes 16 Electrical specifications 16 Physical characteristics 17 Environmental characteristics 18 Pin assignments 19 Plug and play capability 22 Universal Serial Bus USB interface 22 SuperSpeed USB 5 Gbps USB3 2 Gen1 22 USB Type C 22 USB 3 2 downstream connector 23 USB Type C connector 23 USB ports 24 RJ45 port connector side 24 Driver installation 25 RJ45 connector L...

Page 4: ...t MST function 33 Connecting the RJ45 cable optional 34 Dell Power Button Sync DPBS 34 Connecting the monitor for DPBS for the first time 37 Using DPBS function 38 Connecting the monitor for USB C Multi Stream Transport MST function 40 Connecting the monitor for USB C 41 Organizing your cables 43 Removing the monitor stand 43 VESA wall mounting optional 44 Operating the monitor 45 Power on the mon...

Page 5: ...terclockwise 67 Adjusting the rotation display settings of your system 68 Troubleshooting 69 Self test 69 Built in diagnostics 70 Common problems 72 Product specific problems 76 Universal Serial Bus USB specific problems 78 Appendix 80 FCC notices U S only and other regulatory information 80 Contact Dell 80 EU product database for energy label and product information sheet 80 ...

Page 6: ...ct Dell technical support For more information see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE If you are attaching a stand that you purchased from any other source follow the setup instructions that were included with the stand Display Stand riser Stand base ...

Page 7: ...en support for lower resolutions P2722HE 68 60 cm 27 in viewable area measured diagonally 1920 x 1080 16 9 resolution plus full screen support for lower resolutions Wide viewing angle to allow viewing from a sitting or standing position Color gamut of sRGB 99 Digital connectivity with DisplayPort USB Type C and HDMI Power cable varies by country DisplayPort to DisplayPort cable 1 8 meters USB Type...

Page 8: ... cable network connected experience Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Power and joystick buttons lock Security lock slot Stand lock 0 3 W in Standby Mode Optimize eye comfort with a flicker free screen and low blue light feature The monitor uses Low Blue Light panel and is in compliance with TUV Rheinla...

Page 9: ...tifying parts and controls Front view Label Description 1 Power LED indicator Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode ...

Page 10: ...atory label Lists the regulatory approvals 3 Stand release button Releases stand from the monitor 4 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 5 Power On Off button To turn the monitor on or off 6 Joystick Use to control the OSD menu For more Information see Operating the monitor 7 Cable management slot Use to organize cables b...

Page 11: ...t Connect your computer with the HDMI cable 4 Stand lock To lock the stand to the monitor using a M3 x 6 mm screw screw not included 5 DisplayPort in Connect your computer with the DisplayPort cable shipped with your monitor 6 DisplayPort out DisplayPort output for MST multi stream transport capable monitor To enable MST see Connecting the monitor for DP Multi Stream Transport MST function NOTE Re...

Page 12: ...C port supports Alternate Mode DP1 2 with a maximum resolution of 1920 x 1080 at 60 Hz PD 20 V 3 25 A 15 V 3 A 9 V 3 A 5 V 3 A NOTE USB Type C is not supported on versions of Windows prior to Windows 10 8 SuperSpeed USB 5 Gbps USB 3 2 Gen1 Type A downstream port 4 Connect your USB device NOTE To use these ports you must connect the USB Type C cable shipped with your monitor to the USB Type C upstr...

Page 13: ...m 27 in 597 89 mm 23 54 in 336 31 mm 13 24 in 201076 38 mm2 311 67 in 2 Pixel pitch 0 2745 mm x 0 2745 mm 0 3114 mm x 0 3114 mm Pixel per inch PPI 93 82 Viewing angle 178 vertical typical 178 horizontal typical Luminance output 250 cd m typical 300 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Color gamut sRGB 99 ty...

Page 14: ...layPort Out with MST HDCP 1 4 1 x USB Type C upstream port Alternate mode with DisplayPort 1 2 Power Delivery PD up to 65 W 4 x SuperSpeed USB 5 Gbps USB 3 2 Gen1 downstream port 1 x RJ45 port Border width edge of monitor to active area 5 38 mm Top 5 38 mm Left Right 16 66 mm Bottom 5 99 mm Top 6 01 mm Left Right 17 29 mm Bottom Adjustability Height adjustable stand Tilt Swivel Pivot 150 mm 5 to 2...

Page 15: ...lock MHz Sync polarity Horizontal Vertical 720 x 400 31 50 70 10 28 30 640 x 480 31 50 59 90 25 20 640 x 480 37 50 75 00 31 50 800 x 600 37 90 60 30 40 00 800 x 600 46 90 75 00 49 50 1024 x 768 48 40 60 00 65 00 1024 x 768 60 00 75 00 78 80 1152 x 864 67 50 75 00 108 00 1280 x 720 45 00 59 90 74 25 1280 x 720 56 50 74 80 95 75 1280 x 1024 64 00 60 00 108 00 1280 x 1024 80 00 75 00 135 00 1600 x 90...

Page 16: ...ntial pair USB C with Alternate mode signal input support AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 50 A typical 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 70 A typical Inrush current 120 V 40 A Max at 0 C cold start 240 V 80 A Max at 0 C cold start Power consumption 0 2 W Off mode 1 0 3 W Standby Mode 1 14 5 W On mode 1 118 W Max 2 14 79 W Pon 3 48 02 kWh TEC 3 0 2...

Page 17: ... upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied Physical characteristics Model P2422HE P2722HE Signal cable type Digital DisplayPort 20 pins Digital HDMI 19 pins cable not included Universal Series Bus Type C 24 pins NOTE Dell monitors are designed to work optimally with the video cables that are...

Page 18: ...8 47 lb 9 62 kg 21 21 lb Weight with stand assembly and cables 6 00 kg 13 23 lb 7 14 kg 15 74 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 3 81 kg 8 40 lb 4 92 kg 10 85 lb Weight of stand assembly 1 76 kg 3 88 lb 1 89 kg 4 17 lb Model P2422HE P2722HE Compliant standards ENERGY STAR certified monitor EPEAT registered where applicable EPEAT registration vari...

Page 19: ...ing Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 403 56 BTU hour maximum 49 59 BTU hour typical 451 44 BTU hour maximum 58 48 BTU hour typical Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GN...

Page 20: ...L0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 ...

Page 21: ...e connected signal cable 1 TMDS DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 22: ...tomatic you can select different settings if desired For more information about changing the monitor settings see Operating the monitor Universal Serial Bus USB interface This section gives you information about the USB ports that are available on the monitor Transfer speed Data rate Maximum power supported each port SuperSpeed 5 Gbps 4 5 W High speed 480 Mbps 4 5 W Full speed 12 Mbps 4 5 W SuperS...

Page 23: ...n side of the connector 1 VCC 2 D 3 D 4 GND 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX USB Type C connector Pin Number Signal Name Pin Number Signal Name A1 GND B1 GND A2 TX1 B2 TX2 A3 TX1 B3 TX2 A4 VBUS B4 VBUS A5 CC1 B5 CC2 A6 D B6 D A7 D B7 D A8 SBU1 B8 SBU2 A9 VBUS B9 VBUS ...

Page 24: ...es a SuperSpeed USB 5 Gbps USB 3 2 Gen1 capable computer NOTE The USB ports on the monitor work only when the monitor is turned On or in Standby mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality RJ45 port connector side A10 RX2 B10 RX1 A11 RX2 B11 RX1 A12 GND B12 GND Pin number Signal 1 TD1 2 TD1 3 TD2 ...

Page 25: ...5 data rate via USB C max speed is 1000 Mbps NOTE This LAN port is 1000Base T IEEE 802 3az compliant supporting Mac Address Printed on model label Pass thru MAPT Wake on LAN WOL from standby mode S3 only and UEFI PXE Boot function these 3 features depend on BIOS setting and OS version UEFI stands for Unified Extensible Firmware Interface 4 TD2 5 CT 6 CT 7 TD3 8 TD3 9 TD4 10 TD4 11 GREEN_AMBER 12 G...

Page 26: ... indicator Amber On 1000 Mbps Green On 100 Mbps Off 10 Mbps NOTE The RJ45 cable is non in box standard accessory LCD monitor quality and pixel policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability For more information on Dell Monitor Quality and Pi...

Page 27: ...cial screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care...

Page 28: ...ions that were included with the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the cushion that secures it 2 Remove the stand base and stand riser from the packaging cushion NOTE The graphics are used for the purpose of illustration only The appearance of the package cushion may vary 3 Insert the stand base blocks fully into the stand s...

Page 29: ...efore attaching the stand assembly to the display ensure that the front plate flap is opened to allow space for assembly 7 Attach the stand assembly to the display a Fit the two tabs on the upper part of the stand to the groove on the back of the display b Press the stand down till it snaps into place ...

Page 30: ...ng up the monitor 8 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Lift the monitor carefully to prevent it from slipping or falling 9 Remove the cover from the monitor ...

Page 31: ... the cables through the cable management slot before connecting them NOTE Do not connect all cables to the computer at the same time NOTE The graphics are used for the purpose of illustration only The appearance of the computer may vary To connect your monitor to the computer 1 Turn Off your computer and disconnect the power cable 2 Route the power cable through the cable management slot on the st...

Page 32: ...ith monitor only This port supports DisplayPort Alternate Mode DP1 2 standard only The USB Type C power delivery compliant port PD Version 3 0 delivers up to 65 W of power If your notebook requires more than 65 W to operate and the battery is drained it may not be powered up or charged with the USB PD port of this monitor Connecting the HDMI cable optional ...

Page 33: ...eature your PC Graphics Card must be certified to DP1 2 with MST option NOTE Remove the rubber plug when using DP out connector Connecting the monitor for USB C Multi Stream Transport MST function NOTE The maximum number of supported monitors via MST is subjected to the bandwidth of the USB C source NOTE Remove the rubber plug when using the DP out connector ...

Page 34: ...feature to allow you to control PC system power state from the monitor power button This feature is only supported with Dell platform which has built in DPBS function and is only supported over USB C interface To make sure the DPBS function works for the first time perform the following steps on the DPBS supported platform in the Control Panel first NOTE DPBS only supports the USB Type C upstream ...

Page 35: ...Setting up the monitor 35 1 Go to Control Panel 2 Select Hardware and Sound followed by Power Options 3 Go to System Settings ...

Page 36: ...press the power button there are a few options for selection namely Do nothing Sleep Hibernate Shut down You can select Sleep Hibernate Shut down NOTE Do not select Do nothing otherwise the monitor power button will not be able to sync with PC system power state ...

Page 37: ...a while approximately 6 seconds and both the PC and monitor will turn OFF When you press either the monitor power button or PC power button both the PC and monitor will turn ON The PC system power state is in sync with the monitor power button NOTE When the monitor and PC are both at power OFF state for the first time it is recommended that you turn ON the monitor first then connect the USB C cabl...

Page 38: ... on the USB C cable When you connect the USB C cable the Monitor PC state is as follows Not all Dell PC systems support to wake up the platform via the monitor When you press the monitor power button or PC power button the Monitor PC state is as follows ...

Page 39: ...ate are both ON press and hold the monitor power button for 4 seconds the screen prompt will ask if you would like to shut down the PC When the monitor and the PC power state are both ON press and hold the monitor power button for 10 seconds the PC will shut down ...

Page 40: ... both Monitor 1 and PC turns ON Meanwhile Monitor 2 will remain OFF You need to manually press the power button on Monitor 2 to turn it ON Similarly a PC is connected to two monitors in an initial ON power state and the PC system power state is in sync with Monitor 1 power button When you press Monitor 1 or PC power button both Monitor 1 and PC turns OFF Meanwhile Monitor 2 will be in Standby mode...

Page 41: ...nitor 1 and Monitor 2 power state can sync with the PC When the PC and two monitors are in an initial ON power state pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC Monitor 1 and Monitor 2 Ensure to check the Dell PC for DPBS supportability NOTE DPBS only supports the USB Type C upstream port ...

Page 42: ... monitor Ensure to set USB C Charging 65W to On in Off Mode When the PC and two monitors are in an initial OFF power state pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC Monitor 1 and Monitor 2 ...

Page 43: ... removing the stand ensure that the monitor is placed on a soft clean surface NOTE The following instructions are applicable only for removing the stand that was shipped with your monitor If you are removing a stand that you purchased from any other source follow the setup instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and ...

Page 44: ...ee Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall For more information see the documentation that is shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight or ...

Page 45: ...isplay OSD adjustments 1 Press the joystick to launch the Menu Launcher 2 Move the joystick up down left right to toggle between options 3 Press the joystick again to confirm the selection Joystick Description When there is no OSD on the screen press the joystick to launch the Menu Launcher See Accessing the Menu Launcher When the OSD is displayed press the joystick to confirm the selection or sav...

Page 46: ...ve the joystick The following table describes the Menu Launcher functions For 2 way right and left directional navigation Move right to enter the submenu Move left to exit from the submenu For 2 way up and down directional navigation Toggles between the menu items Increases up or decreases down the parameters of selected menu item Label Icon Description 1 Menu To launch the On Screen Display OSD m...

Page 47: ...ick to the left or right to toggle between the shortcut functions the selected item will be highlighted and shifted to the center position Press the joystick to enter its submenu After you change the settings press the joystick to save the changes before proceeding to another function or exit Input Source To choose an input source from the list of video signals that may be connected to your monito...

Page 48: ...the luminance of the backlight Move the joystick up to increase the brightness level or move the joystick down to decrease the brightness level min 0 max 100 Contrast Adjusts the Brightness first and then adjust the Contrast only if further adjustment is necessary Move the joystick up to increase the contrast level or move the joystick down to decrease the contrast level min 0 max 100 The Contrast...

Page 49: ...ing the USB Type C connector Press the joystick to confirm the selection DP Select the DP input when you are using the DisplayPort DP connector Press the joystick to confirm the selection HDMI Select the HDMI input when you are using the HDMI connector Press the joystick to confirm the selection Auto Select Allows you to scan for available input sources The default is On ...

Page 50: ...cable is connected Press the joystick to confirm the selection NOTE The option is available only when Auto Select is on Rename Inputs Allows you to specify a preset input name for the selected input source The preset options are PC PC 1 PC 2 Laptop Laptop 1 and Laptop 2 The default setting is Off NOTE When you perform a rename for the USB C input the wattage value remains after the specified optio...

Page 51: ...s Press the joystick to confirm the selection Standard Loads the monitor s default color settings This is the default preset mode Movie Loads color settings ideal for movies Game Loads color settings ideal for most gaming applications Warm Presents colors at lower color temperatures The screen appears warmer with a red yellow tint ...

Page 52: ... you to set the video input mode to RGB Select this option if your monitor is connected to a computer or a media player that supports RGB output YCbCr Select this option if your media player supports only YCbCr output Press the joystick to confirm the selection Hue Shifts the color of the video image to green or purple This is used to adjust the desired flesh tone color Move the joystick to adjust...

Page 53: ...to 16 9 4 3 or 5 4 Sharpness This feature can make the image look sharper or softer Move the joystick to adjust the sharpness level from 0 to 100 Response Time Allows you to set the Response Time to Normal or Fast MST DisplayPort Multi Stream Transport The default setting is Off To enable MST DP out select On NOTE When the DisplayPort USB Type C cable and the DP downstream cable are connected the ...

Page 54: ...ortuguese Russian Simplified Chinese or Japanese Rotation Press the joystick to rotate the OSD and the screen by 0 90 180 270 degrees You can adjust the menu according to your display rotation Transparency Select this option to change the menu transparency by moving the joystick min 0 max 100 Timer Sets the length of time the OSD will remain active after the last time you pressed a button Move the...

Page 55: ...the user Menu Power Buttons Both the joystick Power button are locked and not accessible by the user The default setting is Disable Alternative Lock Method You can move and hold the joystick up down left right for 4 seconds to set the lock options via the pop up menu and then press the joystick to confirm the configuration NOTE To unlock the button s move and hold the joystick up down left right f...

Page 56: ...ower LED indicator on or off to save energy USB C Charging 65W The default setting is Off in Off Mode Selecting On in Off Mode may automatically charge your notebook or mobile devices through the USB Type C cable even when the monitor is in off mode Other USB Charging Allows you to enable or disable USB Type A Downstream Ports charging function during monitor standby mode Reset Personalization Res...

Page 57: ...o on Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor ...

Page 58: ...isplays the firmware version of your monitor Service Tag Displays the service tag of your monitor This string is required when you look for phone support check your warranty status update drivers on Dell s website etc Reset Others Resets all settings under the Others menu to the factory preset values Factory Reset Restore all preset values to the factory default settings These are also the setting...

Page 59: ...lowing message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor The recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled ...

Page 60: ...power saving features for the first time such as USB C Charging 65W or Other USB Charging the following message appears NOTE If you select Yes for either of the features mentioned above the message will not appear the next time you change the settings of these features When you perform a factory reset the message will appear again When the monitor goes into Standby mode the following message appea...

Page 61: ...ected input Activate the computer and the monitor to gain access to the OSD NOTE The message may be slightly different according to the connected input signal If either USB Type C DisplayPort or HDMI input is selected and the corresponding cable is not connected the following message will appear or NOTE The message may be slightly different according to the connected input signal ...

Page 62: ...ook that supports DP Alternate Mode if Auto Select for USB C is enabled the following message appears You will see the following message before the Lock function is activated NOTE The message may be slightly different according to the selected settings When Factory Reset is selected the following message appears ...

Page 63: ...Operating the monitor 63 When Yes is selected the following message appears See Troubleshooting for more information ...

Page 64: ...tings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download the latest d...

Page 65: ... you purchased from any other source follow the setup instructions that were included with the stand Tilt swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is not installed at the factory when shipped Vertical extension NOTE The stand extends vertically up to 150 mm The figure below illustrates how to extend the ...

Page 66: ...the monitor Rotating the monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical extension and fully tilted up to avoid hitting the bottom edge of the monitor Rotate clockwise ...

Page 67: ...ter you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive applications 3D Gaming and etc ...

Page 68: ...y Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab...

Page 69: ...he following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the computer 3 Turn on the monitor If the monitor cannot sense a video signal and is working correctly the following message will appear or NOTE The message may be slightly different according to the connected input signal NOTE While in self test mode the power LED remains white 4 This box also appears d...

Page 70: ...Your monitor has a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Move and hold the joystick up down left right for about 4 seconds until a pop up menu appea...

Page 71: ...e joystick to confirm A gray test pattern appears 4 Carefully inspect the screen for abnormalities 5 Press the joystick to change the test patterns 6 Repeat steps 4 and 5 to inspect the display in red green blue black white and text screens 7 Press the joystick to end the diagnostic program ...

Page 72: ...at the correct input source is selected in the Input Source menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or...

Page 73: ...ogy For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com pixelguidelines Brightness Problems Picture too dim or too bright Reset the monitor to factory settings Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Horizontal Vertical Lines Screen has one or more lines Rese...

Page 74: ...m any troubleshooting steps Contact Dell immediately Intermittent Problems Monitor malfunctions on off Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to factory settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monito...

Page 75: ... YPbPr in the Color settings OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Set the screen to turn off after a few minutes of screen idle time These can be adjusted in Windows Power Options or Mac Energy Saver setting Alternatively use a dynamically changing screen...

Page 76: ...ressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the scree...

Page 77: ...stalled in the Windows Device Manager If your BIOS Setup has a LAN GBE Enabled Disabled option make sure it is set to Enabled Ensure that the Ethernet cable is connected securely on the monitor and the hub router firewall Check the status LED of the Ethernet cable to confirm connectivity Re connect both ends of the Ethernet cable if the LED is not lit First power off the computer and unplug the US...

Page 78: ...B Type C port does not supply power USB peripherals can not be charged Check that the connected device is compliant with the USB C specification The USB Type C port supports USB 3 2 Gen1 and an output of 65 W Check that you use the USB Type C cable shipped with your monitor SuperSpeed USB 5 Gbps USB 3 2 Gen1 interface is slow SuperSpeed USB 5 Gbps USB 3 2 Gen1 peripherals working slowly or not wor...

Page 79: ...orking as the distance between itself and its receiver decreases Increase the distance between the USB 3 2 peripherals and the wireless USB receiver Position your wireless USB receiver as close as possible to the wireless USB peripherals Use a USB extender cable to position the wireless USB receiver as far away as possible from the USB 3 2 port ...

Page 80: ...ce Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in yo...

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