Dell P2222H User Manual Download

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Troubleshooting

Built-in diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if any screen
abnormality you experience is an inherent problem with your monitor, or with your
computer and video card.

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of the

screen).

2. Move and hold the joystick up/down/left/right about 4 seconds until a pop-

up menu appears.

Select option:

Summary of Contents for P2222H

Page 1: ...Monitor Model P2222H P2422H P2722H Regulatory Model P2222Hb P2222Ht P2422Hb P2422Hc P2722Hb P2722Ht Dell P2222H P2422H P2722H Monitor User s Guide ...

Page 2: ...or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2021 05 Rev A00 ...

Page 3: ...cations 13 Resolution specifications 19 Supported video modes 19 Preset display modes 20 Physical characteristics 23 Environmental characteristics 26 Pin assignments 27 VGA connector 27 DisplayPort connector 28 HDMI connector 29 Universal Serial Bus USB interface 30 Plug and play capability 31 LCD monitor quality and pixel policy 32 Maintenance guidelines 32 Cleaning your monitor 32 ...

Page 4: ...tor 41 Power on the monitor 41 Using the joystick control 41 Using the On Screen Display OSD menu 42 Accessing the Menu Launcher 42 Using the navigation keys 43 Accessing the OSD menu 44 Menu and Power button lock 55 OSD warning messages 58 Setting the maximum resolution 61 Using the tilt swivel and vertical extension 62 Tilt swivel 62 Vertical Extension 62 Rotating the monitor 63 Rotate clockwise...

Page 5: ...s 68 Common problems 70 Product specific problems 73 Universal Serial Bus USB specific problems 73 Appendix 75 FCC notices U S Only and other regulatory information75 Contacting Dell 75 EU product database for energy label and product information sheet 75 ...

Page 6: ...e AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Connect the power cable from the monitor to a wall outlet that is near and accessible See Connecting your monitor Do not place and use the monitor on a wet surface or near water Do not subject the monitor to severe vibration or ...

Page 7: ...hown in the table below If any component is missing contact Dell For more information see Contacting Dell NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country ...

Page 8: ... your monitor DisplayPort 1 2 cable VGA cable Japan only HDMI 1 4 cable Brazil only USB 3 0 upstream cable enables the USB ports on the monitor Quick Setup Guide Safety Environmental and Regulatory Information ...

Page 9: ...isplay OSD adjustments for ease of setup and screen optimization Power and joystick buttons lock Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Tilt swivel height and rotate adjustment capabilities Security lock slot Stand lock 0 3 W standby power when in Standby Mode Supports Dell Display Manager Optimize eye comfort with a f...

Page 10: ...ifying parts and controls Front view 1 Label Description 1 Power LED indicator Solid white light indicates that the monitor is turned on and functioning normally Blinking white light indicates that the monitor is in Standby Mode ...

Page 11: ...evice complies with part 15 of the FCC Rules Opera on is subject to the following two condi ons 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired opera on 2 XXXXX R33037 RoHS X X X X X X X X IS 13252 Part 1 IEC 60950 1 R 41082465 www bis gov in XXXXXXX R R E2K P2422Hc 신청인 DELL INC 제조자 L T Display...

Page 12: ...ort Connect to your computer using a DisplayPort cable shipped with your monitor 6 VGA connector Connect your computer with VGA cable shipped with your monitor for Japan only 7 USB 3 0 upstream port Connect the USB cable shipped with your monitor from this port to your computer to enable the USB ports on your monitor 8 SuperSpeed USB 5 Gbps USB3 2 Gen 1 Type A downstream port 4 Connect your USB de...

Page 13: ... 1080 at 60 Hz Pixel pitch 0 2480 mm x 0 2480 mm Pixel per inch PPI 102 Viewing angle Horizontal Vertical 178 typical 178 typical Luminance output 250 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED edgelight system Response time 5 ms Fast mode 8 ms Normal mode Color depth 16 7 million colors 6bit FRC Co...

Page 14: ...Right Bottom 5 60 mm 5 60 mm 16 60 mm Adjustability Height adjustable stand Tilt Swivel Pivot 150 mm 5 to 21 45 to 45 90 to 90 Cable management Yes Dell display manager compatibility Easy Arrange and other key features Security Security lock slot cable lock optional purchase ...

Page 15: ...2 242 15 in 2 Native resolution and refresh rate 1920 x 1080 at 60 Hz Pixel pitch 0 2745 mm x 0 2745 mm Pixel per inch PPI 93 Viewing angle Horizontal Vertical 178 typical 178 typical Luminance output 250 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED edgelight system Response time 5 ms Fast mode 8 ms N...

Page 16: ... USB3 2 Gen 1 Bezel width edge of monitor to active area Top Left Right Bottom 5 38 mm 5 38 mm 16 66 mm Adjustability Height adjustable stand Tilt Swivel Pivot 150 mm 5 to 21 45 to 45 90 to 90 Cable management Yes Dell display manager compatibility Easy Arrange and other key features Security Security lock slot cable lock optional purchase ...

Page 17: ... 311 67 in 2 Native resolution and refresh rate 1920 x 1080 at 60 Hz Pixel pitch 0 3114 mm x 0 3114 mm Pixel per inch PPI 82 Viewing angle Horizontal Vertical 178 typical 178 typical Luminance output 300 cd m typical Contrast ratio 1000 to 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED edgelight system Response time 5 ms Fast mode 8 ms No...

Page 18: ... USB3 2 Gen 1 Bezel width edge of monitor to active area Top Left Right Bottom 5 99 mm 6 01 mm 17 29 mm Adjustability Height adjustable stand Tilt Swivel Pivot 150 mm 5 to 21 45 to 45 90 to 90 Cable management Yes Dell display manager compatibility Easy Arrange and other key features Security Security lock slot cable lock optional purchase ...

Page 19: ...2722H Horizontal scan range 30 kHz to 83 kHz automatic Vertical scan range 56 Hz to 76 Hz automatic Maximum preset resolution 1920 x 1080 at 60 Hz Supported video modes Model P2222H P2422H P2722H Video display capabilities VGA HDMI DisplayPort 480p 576p 720p 1080i 1080p ...

Page 20: ...640 x 480 31 50 59 90 25 20 640 x 480 37 50 75 00 31 50 800 x 600 37 90 60 30 40 00 800 x 600 46 90 75 00 49 50 1024 x 768 48 40 60 00 65 00 1024 x 768 60 00 75 00 78 80 1152 x 864 67 50 75 00 108 00 1280 x 720 45 00 59 94 74 25 1280 x 720 56 46 74 78 95 75 1280 x 1024 64 00 60 00 108 00 1280 x 1024 80 00 75 00 135 00 1600 x 900 R 60 00 60 00 108 00 1920 x 1080 67 50 60 00 148 50 ...

Page 21: ...ntial pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 5 A typical Inrush current 120 V 30 A max at 0 C cold start 240 V 60 A max at 0 C cold start Power consumption P2222H 0 2 W Off mode 1 0 3 W Standby Mode 1 11 8 W On Mode 1 46 W Max 2 11 34 W Pon 3 36 14 kWh TEC 3 Power consumption P2422H 0 2 W Off mode 1 0 3 W Standby Mode 1 12 W On Mode 1 48 W Max 2 11 55 W Po...

Page 22: ...e such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied Energy Star is a program run by the U S Environmental Protection Agency EPA and U S Department of Energy DOE that promotes energy efficiency This product qualifies for ENERGY STAR in the fac...

Page 23: ...6 mm 19 18 in Depth 179 57 mm 7 07 in Dimensions without stand Height 289 99 mm 11 42 in Width 487 26 mm 19 18 in Depth 52 15 mm 2 05 in Stand dimensions Height extended 410 80 mm 16 17 in Height compressed 364 00 mm 14 33 in Width 245 00 mm 9 65 in Depth 179 57 mm 7 07 in Base 245 00 x 173 00 mm 9 65 in x 6 81 in Weight Weight with packaging 6 37 kg 14 04 lb Weight with stand assembly and cables ...

Page 24: ...n Depth 179 57 mm 7 07 in Dimensions without stand Height 318 50 mm 12 54 in Width 537 80 mm 21 17 in Depth 52 15 mm 2 05 in Stand dimensions Height extended 410 80 mm 16 17 in Height compressed 364 00 mm 14 33 in Width 245 00 mm 9 65 in Depth 179 57 mm 7 07 in Base 245 00 x 173 00 mm 9 65 in x 6 81 in Weight Weight with packaging 7 95 kg 17 53 lb Weight with stand assembly and cables 5 57 kg 12 2...

Page 25: ... Depth 190 10 mm 7 48 in Dimensions without stand Height 359 60 mm 14 16 in Width 609 90 mm 24 01 in Depth 52 15 mm 2 05 in Stand dimensions Height extended 428 30 mm 16 68 in Height compressed 381 50 mm 15 02 in Width 268 00 mm 10 55 in Depth 190 10 mm 7 48 in Base 268 00 x 185 00 mm 10 55 in x 7 28 in Weight Weight with packaging 9 31 kg 20 52 lb Weight with stand assembly and cables 6 77 kg 14 ...

Page 26: ...ree glass and Mercury free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Altitude Operating maximum 5 000 m 16 400 ft Non operating maximum 12 192 m 40 000 ft Thermal dissipati...

Page 27: ...nts VGA connector Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Page 28: ...onnector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Page 29: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 30: ... are available on the monitor SuperSpeed USB 5 Gbps USB3 2 Gen1 Transfer speed Data rate Maximum power supported each port SuperSpeed 5 Gbps 4 5 W High speed 480 Mbps 4 5 W Full speed 12 Mbps 4 5 W USB 3 0 upstream connector Pin number 9 pin side of the connector 1 VCC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX ...

Page 31: ...itor and then turn it On the attached peripherals may take a few seconds to resume normal functionality Plug and play capability You can install the monitor in any Plug and Play compatible system The monitor automatically provides the computer system with its Extended Display Identification Data EDID using Display Data Channel DDC protocols so the system can configure itself and optimize the monit...

Page 32: ...t practices follow the instructions in the list below while unpacking cleaning or handling your monitor To clean your screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened cloth to clean the monitor Avoid using...

Page 33: ...t shipped with the stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Remove the stand riser and stand base from the packaging cushion NOTE The graphics are used for the purpose of illustration only The appearance of the package cushion may vary 3 Insert the stand base blocks fully into the stand slot 4 Lift the screw handle and turn t...

Page 34: ...efore attaching the stand assembly to the display ensure that the front plate flap is opened to allow space for assembly 7 Attach the stand assembly to the display a Fit the two tabs on the upper part of the stand to the groove on the back of the display b Press the stand down till it snaps into place ...

Page 35: ...up the monitor 35 8 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Lift the monitor carefully to prevent it from slipping or falling 9 Remove the cover from the monitor ...

Page 36: ... monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the DisplayPort cable shipped with your monitor from your monitor to the computer 3 Connect the HDMI or VGA cable optional purchase from your monitor to the computer 4 Connect the USB upstream cable shipped with your monitor to an appropriate USB 3 0 port on your computer See Bottom view for details 5 Connec...

Page 37: ...ng up the monitor 37 Connecting the HDMI cable optional HDMI 2 0 HDMI HDMI Connecting the VGA cable optional HDMI 2 0 VGA VGA 6 Connect the power cables from your computer and monitor into a wall outlet 1 2 ...

Page 38: ...38 Setting up the monitor Organizing cables Use the cable management slot to route the cables connected to your monitor HDMI 2 0 7 Turn on the Monitor ...

Page 39: ...E The following procedure is applicable only for the stand that shipped with your monitor If you are connecting a third party stand see the documentation that shipped with the stand 1 Place the monitor on a soft cloth or cushion at the edge of the desk 2 Press and hold the stand release button at the back of the display 3 Lift the stand assembly up and away from the monitor ...

Page 40: ...бочего режима XXXX Вт см Consumo de energía en operación XX Wh Потребляемая мощность изделием в режиме ожидания 0 XX Вт Потребляемая мощность изделием в выключенном режиме 0 XX Вт Apparatet må lkoples jordet s kkontakt Apparaten skall anslutas ll jordat u ag Laite on liite ävä suojakoske milla varuste uun pistorasiaan Apparatets s kprop skal lslu es en s kkontakt med jord som giver forbindelse l s...

Page 41: ... On the monitor Using the joystick control Use the joystick control on the rear of the monitor to make On Screen Display OSD adjustments 1 Press the joystick to launch the Menu Launcher 2 Move the joystick up down left right to toggle between options 3 Press the joystick again to confirm the selection ...

Page 42: ...scribes the Menu Launcher functions Joystick Description 1 Shortcut key Input Source To choose an input source from the list of video signals that may be connected to your monitor 2 Shortcut key Preset Modes To choose a preferred color mode from the list of preset modes 3 Shortcut key Bright ness Contrast To access the adjustment sliders of brightness and contrast 4 Menu To launch the On Screen Di...

Page 43: ...cription 1 Up Use the Up direction to adjust increase ranges items in the OSD menu 2 Down Use the Down direction to adjust decrease ranges items in the OSD menu 3 Left For all first level in the Menu list Left arrow will exit close the OSD menu 4 Right For all other levels except first level in the Menu list Right arrow will go to the next level 5 OK Press the joystick to confirm your selection ...

Page 44: ...X Monitor Color Display Menu Personalize Others Exit 75 75 2 Press the and directions to move between the setting options As you move from one icon to another the option is highlighted 3 Press the or directions once to activate the highlighted option NOTE The directional buttons and the OK button displayed may differ according to the menu you ve selected Use available buttons to make your selectio...

Page 45: ...usts the luminance of the backlight Press the direction to increase the brightness and press the direction to decrease the brightness min 0 max 100 Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the direction to increase the contrast and press the direction to decrease the contrast min 0 max 100 The Contrast function adjusts the degr...

Page 46: ...further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display settings NOTE In most cases Auto Adjust produces the best image for your configuration NOTE Auto Adjust option is only available when you are using the analog VGA connector Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor Brightne...

Page 47: ... input when you are using the HDMI connector Push to select the HDMI input source Auto Select Choose Auto Select to scan for available input signals Rename Inputs Reset Input Source Select this option to restore default Input Source Color Use Color to adjust the color setting mode Brightness Contrast Input Source Auto Adjust 2X Monitor Color Display Menu Personalize Others Exit Preset Modes Reset ...

Page 48: ...he color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and directions to adjust the three colors R G B values and create your own preset color mode Brightness Contrast Input Source Auto Adjust 2X Monitor Color Display Menu Personaliz...

Page 49: ... feature can shift the color of the video image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 Press to increase the green shade of the video image Press to increase the purple shade of the video image NOTE Hue adjustment is available only when you select Movie and Game mode Saturation This feature can adjust the color saturation of th...

Page 50: ... or right Minimum is 0 Maximum is 100 Vertical Position Use or to adjust the image up or down Minimum is 0 Maximum is 100 NOTE Horizontal Position and Vertical Position adjustments are only available for VGA input Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your m...

Page 51: ...D display to one of the eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 90 degrees counter clockwise You can adjust the menu according to your Display Rotation Transparency Select this option to change the menu transparency by pressing the and directions from 0 to 100 Timer OSD hold time sets the length of time t...

Page 52: ... Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio Rotation Display Info and set it as a shortcut key Brightness Contrast Input Source Auto Adjust 2X Monitor Color Display Menu Personalize Others Exit Shortcut Key 1 Shortcut Key 2 Shortcut Key 3 Power Button LED USB Charging Reset Personalization Preset Modes Brightness Contract Auto Adjust Input Source Aspect Ratio Rotation Display ...

Page 53: ... Info Displays the monitor s current settings DDC CI DDC CI display data channel command interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature by selecting on for best user experience and optimum performance of your monitor Brightness Contrast Input Source Auto A...

Page 54: ... The Service Tag is also printed on a label located at the back of the cover Reset Others Reset all settings under the others setting menu to the factory preset values Factory Reset Restore all preset values to the factory default settings These are also the settings for ENERGY STAR tests Brightness Contrast Input Source Auto Adjust 2X Monitor Color Display Menu Personalize Others Exit Select On O...

Page 55: ...ection for four seconds A lock menu appears at the bottom right corner of the display NOTE The lock menu can be accessed using this method when the Menu and Power buttons are in unlocked state Select option To access the unlock menu press and hold the Up or Down or Left or Right directionfor four seconds An unlock menu appears at the bottom right corner of the display NOTE The unlock menu can be a...

Page 56: ...Power button 3 Menu Power Buttons When Menu Power Buttons is selected the OSD menu settings cannot be changed and the Power button is locked 4 Built in Diagnostics See Built in diagnostics for more information NOTE To access the Lock or Unlock menu Press and hold the Up or Down or Left or Right direction for four seconds In the following scenarios the icon appears at the center of the display When...

Page 57: ...r Left or Right direction or Power button are pressed This indicates OSD menu buttons and the Power button is in lock state Unlocking the OSD menu and Power buttons 1 Press and hold the Up or Down or Left or Right direction for four seconds The unlock menu appears 2 Select the unlock icon to unlock the buttons on the display ...

Page 58: ... ranges addressable by this monitor Recommended mode is 1920 x 1080 NOTE The message may be slightly different according to the con nected input signal You will see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be Yes No disabled Do you wish to disable DDC CI function You will see the following message before the Lo...

Page 59: ... or DisplayPort cable is not connected a floating dialog box as shown below appears The monitor will enter Standby Mode after 4 minutes if left at this state No VGA Cable The display will go into Standby mode in 4 minutes www dell com P2X22H or No HDMI Cable The display will go into Standby mode in 4 minutes www dell com P2X22H or No DP Cable The display will go into Standby mode in 4 minutes www ...

Page 60: ... to continue Yes Adjusting to this value will increase power consumption above the No When Factory Reset is selected the following message appears Are you sure you want to reset to default settings Yes No When you select Yes to reset to default settings the following message will appear 2X Monitor Select Yes to enable the following function s Yes USB Charging No See Troubleshooting for more inform...

Page 61: ... Click Advanced display settings 3 Click the dropdown list of the Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell com support enter your computer s Service Tag and download the lates...

Page 62: ...ching a stand that you purchased from any other source follow the set up instructions that were included with the stand Tilt swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand can be extended vertically up to 150 mm 150 mm ...

Page 63: ...onitor 63 Rotating the monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical extension and fully tilted up to avoid hitting the bottom edge of the monitor 1 2 Rotate clockwise ...

Page 64: ...ter you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive applications 3D Gaming and etc ...

Page 65: ...lay Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred otation 4 If you have an NVIDIA graphics card click the NVIDIA tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics ta...

Page 66: ...ter and the monitor 2 Disconnect all video cables from the monitor This way the computer doesn t have to be involved 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown be...

Page 67: ...ormal system operation if the video cable becomes disconnected or damaged 5 Turn Off your monitor and reconnect the video cable then turn On both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Page 68: ... abnormality you experience is an inherent problem with your monitor or with your computer and video card To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Move and hold the joystick up down left right about 4 seconds until a pop up menu appears Select option ...

Page 69: ...k to confirm A gray test pattern appears Select option 4 Carefully inspect the screen for abnormalities 5 Press the joystick to change the test patterns 6 Repeat steps 4 and 5 to inspect the display in red green blue black white and text screens 7 Press the joystick to end the diagnostic program ...

Page 70: ...o cable connector Run the built in diagnostics Ensure that the correct input source is selected via the Input Source menu Poor Focus Eliminate video extension cables Reset the monitor to Factory Settings Factory Reset Change the video resolution to the correct aspect ratio Shaky Jittery Video Reset the monitor to Factory Settings Factory Reset Check environmental factors Relocate the monitor and t...

Page 71: ...the computer in the safe mode Safety Related Issues Do not perform any troubleshooting steps Contact Dell immediately Intermittent Problems Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to Factory Settings Factory Reset Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode...

Page 72: ...en to turn off after a few minutes of screen idle time These can be adjusted in Windows Power Options or Mac Energy Saver setting Alternatively use a dynamically changing screensaver Video Ghosting or Overshooting Change the Response Time in the Display OSD to Normal or Fast depending on your application and usage ...

Page 73: ...r is not in Standby Mode by moving the mouse or pressing any key on the keyboard Check if the video cable is plugged in properly Disconnect and reconnect the video cable if necessary Reset the computer or video player The picture does not fill the entire screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics Universal Serial B...

Page 74: ...pstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 2 device is plugged in Increase the distance between the USB 3 2 peripherals and the wireless USB receiver Position your wireless USB receiver as close as possible to the wireless USB peripherals Use a USB extender cable to position the wireless U...

Page 75: ... 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area Online technical assistance www dell com suppor...

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