Dell™ OptiPlex™ 960 Service Manual
Mini Tower Computer
Desktop Computer
Small Form Factor Computer
Page 1: ...Dell OptiPlex 960 Service Manual Mini Tower Computer Desktop Computer Small Form Factor Computer ...
Page 2: ...Working on Your Computer 3 Remove the computer cover 4 Locate the battery socket 5 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery tab away from the positive side of the connector and pry the battery it up out of the securing tabs at the negative side of the connector ...
Page 3: ... the battery straight down into the connector until it snaps into place 7 Perform the procedure After Working on Your Computer 8 Enter system setup see the Dell Technology Guide and restore the settings you recorded in step 1 9 Properly dispose of the old battery as described in the safety information that shipped with your computer Back to Contents Page 1 system battery 2 positive side of battery...
Page 4: ...customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose a Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Back to Contents Page ...
Page 5: ...rm Factor Service Manual Inside View of Your Computer Inside View of Your Computer Back to Contents Page 1 drive bays media card reader floppy drive optical drive hard drive s 2 power supply 3 chassis intrusion switch 4 system board 5 card slots 6 heatsink assembly 7 front I O assembly ...
Page 6: ... or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCNE December 2008 Rev A01 Back to Contents Page Desktop Computer...
Page 7: ...rd retention latch all the way up CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before...
Page 8: ... card 2 release lever securing tab 3 system board connector 4 card insert 5 card retention latch NOTE See the documentation that came with the card for information on configuring the card making internal connections or customizing it for your computer 1 release tab on card retention latch 2 card 3 card edge connector 4 card connector CAUTION Some network adapters automatically start the computer w...
Page 9: ...he cards 1 PCIe x16 card 2 release lever 3 securing slot not all cards 4 securing tab 5 PCIe x16 card connector 1 card fully seated 2 card not fully seated 3 bracket within slot 4 bracket caught outside of slot NOTE If you are installing a PCIe x16 card ensure that the securing tab on the connector s release lever fits into the slot on the front end of the card 1 release tab 2 card retention latch...
Page 10: ...cable to the integrated network connector on the back panel of the computer 12 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Perform the procedure Before Working on Your Computer 2 Gently rotate upward the release tab on the card retention latch 3 If necessary disconnect any cables connected to the card 4 If you are replacing a PCIe x16 card...
Page 11: ...le to the integrated network connector on the back panel of the computer Installing a PCI Card in the Riser Card Cage 1 Perform the procedure Before Working on Your Computer 2 If applicable remove the card installed in the PCIe connector on the system board 3 Remove the riser card cage a Check any cables connected to cards through the back panel openings Disconnect any cables that will not reach t...
Page 12: ...y into the card connector on the riser card cage 8 Lower the card retention latch and press it into place securing the card s in the computer 1 riser card cage 2 handle NOTE See the documentation that came with the card for information on configuring the card making internal connections or customizing it for your computer CAUTION Some network adapters automatically start the computer when they are...
Page 13: ...em setup select Network Controller and change the setting to Off see the Dell Technology Guide b Connect the network cable to the network adapter card s connectors Do not connect the network cable to the integrated network connector on the back panel of the computer 15 Install any drivers required for the card as described in the card documentation Removing a PCI Card From the Riser Card Cage 1 Pe...
Page 14: ...l the card s driver See the documentation that came with the card for instructions 11 If you removed a sound card a Enter system setup select Audio Controller and change the setting to On see the Dell Technology Guide b Connect external audio devices to the audio connectors on the computer back panel 12 If you removed a network adapter card a Enter system setup select Network Controller and change...
Page 15: ...rd securely in place 6 Route the wireless card cable through the cable guides on the top of the heatsink assembly and along the cable bundle for the front panel wiring Store and secure excess cable on the side of the heatsink assembly near the back of the front panel 7 Remove the plug on the back panel where the connector for the Wi FI antenna is installed 8 Position the external antenna connector...
Page 16: ...or from the chassis by sliding it along the back panel toward the power supply then withdrawing it from the opening 4 Plug the opening for the Wi Fi external antenna connector using the cover provided with the computer if available 5 Remove the wireless card cable from its routing path 6 Grasp the wireless card assembly at the ends press down the card retention clasp release and lift the card to u...
Page 17: ...intrusion switch into its slot until it snaps securely into place 2 Reconnect the cable to the system board 3 Perform the procedure After Working on Your Computer Resetting the Chassis Intrusion Detector 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows...
Page 18: ...4 Save your BIOS settings and exit system setup Back to Contents Page ...
Page 19: ... tools or extra parts are left inside the computer 3 To replace the cover CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To guard against electrical shock always unplug your computer from th...
Page 20: ...e the cover the chassis intrusion detector optional on some computers if installed and enabled causes the following message to appear on the screen at the next computer start up ALERT Cover was previously removed 6 Reset the chassis intrusion detector by changing Chassis Intrusion to On or On Silent See the following l Mini Tower Resetting the Chassis Intrusion Detector l Desktop Resetting the Cha...
Page 21: ...tainers screw holes in the system board Ensure that the fan cable is routed to the right side of the heatsink assembly 2 Tighten the four captive screws to secure the heatsink assembly 3 Plug the fan cable into its connector on the system board see System Board Components CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety b...
Page 22: ...er back to release the processor 4 Gently remove the processor from the socket Leave the release lever extended in the release position so that the socket is ready for the new processor Installing the Processor 1 heatsink assembly 2 captive screw housing 4 NOTICE Unless a different heatsink is required for the new processor reuse the original heatsink assembly when you replace the processor 1 cent...
Page 23: ... thermal solution to the top of the processor as needed 11 Replace the heatsink assembly see Replacing the Heatsink Assembly 12 Perform the procedure After Working on Your Computer NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in th...
Page 24: ...an and shroud assembly to the heatsink 4 Lift the fan and shroud assembly out of the chassis 5 Position the new fan and shroud assembly onto the heatsink aligning the screw holes in the shroud with the holes in the heatsink 6 Secure the shroud to the heatsink with the four black screws removed earlier 7 Plug the fan cable into its connector on the system board see System Board Components 8 Perform...
Page 25: ... drives to the SATA0 and SATA1 connectors and connect the SATA optical drive to the SATA2 connector See System Board Components for the location of SATA connectors on the system board Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data interface cable to the back of the drive Data Interface Connectors NOTE If you are removing or adding a device that ...
Page 26: ...ch end Drive Bay Inserts Your computer will come with a plastic insert with shoulder screws and a metal insert Removing Drive Bay Inserts If you are installing a new drive 1 Perform the procedure Before Working on Your Computer 2 Press the insert retention tab on the inside of the bezel to release the drive bay insert Remove the drive bay insert from the front of the bezel 1 data interface cable c...
Page 27: ...rive bay insert CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the computer cover NOT...
Page 28: ...s into place 3 If you are replacing an existing drive a Follow procedures in Removing an Optical Drive to remove the existing drive b Remove the three shoulder screws from the existing drive c Insert the three shoulder screws into the sides of the new drive and tighten them 4 Connect the power and data cables to the drive 5 Lower the drive into the drive bay and slide it forward until it clicks in...
Page 29: ...a Remove the drive bay insert see Removing Drive Bay Inserts b Remove the four shoulder screws from the drive bay insert 2 If you are replacing an existing floppy drive Remove the four shoulder screws from the existing drive or media card reader CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best prac...
Page 30: ...2 when prompted to enter system Setup see the Dell Technology Guide b On the Settings menu select Drives then Diskette Drive c Choose the option to Enable the floppy drive d Click Apply then Exit e Reboot your computer 11 Verify that your computer works correctly by running the Dell Diagnostics see the Dell Technology Guide Media Card Reader 1 power cable 2 slot verification number CAUTION Before ...
Page 31: ...e bay insert Installing a Media Card Reader 1 If you are installing a new drive or media card reader a Remove the drive bay inserts see Removing Drive Bay Inserts b Remove the four shoulder screws from the drive bay insert c Pull to remove the 3 5 inch drive bay insert that should be installed in the drive bay 2 If you are replacing an existing media card reader Remove the four shoulder screws fro...
Page 32: ... way to provide airflow for the fan and cooling vents 8 Perform the procedure After Working on Your Computer 9 Verify that your computer works correctly by running the Dell Diagnostics see the Dell Technology Guide Hard Drive The OptiPlex 960 desktop chassis support either one or two 3 5 inch hard drives or one or two 2 5 inch hard drives If a single hard drive is installed it may be a 3 5 inch or...
Page 33: ...your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To guard against electrical shock always unplug your computer from the electrical outlet before removing the computer cover NOTICE When handling 2 5 inch hard drives avoid pressing on the drive label This can cause serious damage to the drive NOTICE To ...
Page 34: ...e and configure it for your computer 2 If you are installing a 3 5 inch hard drive insert the hard drive into the drive bay caddy by gently bending out the release tabs on the side of the caddy and positioning the drive in the caddy The pins inside the drive bay caddy should align with the screw holes on the side of the drive and the connector end of the drive should be toward the back of the comp...
Page 35: ...n the side of the caddy and positioning the 2 5 inch hard drive caddy in the drive bay caddy The pins inside the drive bay caddy should align with the holes on the sides of the 2 5 inch hard drive caddy and the connector end of the hard drive should face the back of the drive bay caddy 4 Connect the power and data cables to the drive s When installing the primary hard drive ensure that the data ca...
Page 36: ...ve Menu Select a drive with bootable media and continue 14 When the operating system loads if the drive you installed is not a bootable drive partition and logically format your drive if necessary 15 Test the hard drive by running the Dell Diagnostics see the Dell Technology Guide 16 Install your operating system on the hard drive if needed Removing the Secondary Hard Drive In the OptiPlex 960 des...
Page 37: ... the chassis by pressing in on the securing clips on each side of the caddy and sliding the caddy towards the back of the computer c Lift the drive bay caddy out of the computer and disconnect the power and data cables from the drive d Remove the 2 5 inch hard drive caddy from the drive bay caddy by gently bending out the release tabs on the side of the caddy and lifting out the 2 5 inch hard driv...
Page 38: ...talled remove it and the data cables connected to it see Removing a Floppy Drive or Removing a Media Card Reader Install a drive bay insert into the bezel opening vacated by removing the drive see Replacing Drive Bay Inserts b Install four shoulder screws onto the hard drive two on each side Shoulder screws may be found on the inside of the drive bay insert or on a previously removed 3 5 inch hard...
Page 39: ...data cables from the drive s c Remove the 2 5 inch hard drive caddy from the drive bay caddy by gently bending out the release tabs on the side of the caddy and lifting out the 2 5 inch hard drive caddy d Position the secondary 2 5 inch hard drive onto the U shaped side of the 2 5 inch hard drive caddy with the side of the drive with the label plate facing toward the caddy and the connector end of...
Page 40: ...addy and the connector end of the hard drive should face the back of the drive bay caddy h Connect the power and data cables to the drives Ensure that the data cable to the primary hard drive is connected to SATA0 on the system board and the data cable to the secondary drive is connected to SATA1 see System Board Components i Lower the drive bay caddy into the drive bay and slide it forward until ...
Page 41: ...s F2 to enter system Setup see the Dell Technology Guide for more information c In the Settings menu select Drives and select Drives in the sub menu d Enable the SATA1 port if necessary If any settings were changed click Apply e Verify the that the SATA port information shown is correct f Insert a bootable medium into your boot drive g Click Exit 12 When the computer starts press F12 when prompted...
Page 42: ...uter while guiding the I O assembly cables out of the chassis CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before remo...
Page 43: ...chassis 3 Feed the I O assembly cables into the front of the chassis through the opening for the I O assembly until the assembly is in place Ensure that the securing tab points toward the right toward the grill 1 I O assembly 2 securing tab 3 I O assembly cables connectors NOTE Use the guides on the I O assembly bracket to help position the I O assembly in place and use the notch on the I O assemb...
Page 44: ...e System Board Components 6 Join the I O assembly cables to the cable bundle routed through the middle of the chassis 7 Replace the bezel 8 Perform the procedure After Working on Your Computer 9 Reboot your computer and exercise the I O panel to ensure that it is working properly Back to Contents Page 1 I O assembly 2 I O assembly cables connectors 2 3 securing tab ...
Page 45: ...button located on the floor of the computer chassis 6 Slide the power supply toward the front of the computer approximately one inch 7 Lift the power supply up and out of the computer 8 Slide the replacement power supply into place 9 Replace the screws that secure the power supply to the back of the computer chassis 10 Reconnect the DC power cables CAUTION Before working inside your computer read ...
Page 46: ... Power Connector P1 Pin Number Signal name 18 AWG Wire 1 3 3 VDC Orange 2 3 3 VDC Orange 3 GND Black 4 5 VDC Red 5 GND Black 6 5 VDC Red 7 GND Black 8 PS_PWRGOOD Gray 9 P5AUX Purple 10 12 VDC White 11 12 VDC White 12 3 3 VDC Orange 13 3 3 VDC SE Orange 14 12 VDC Blue 15 GND Black 16 PWR_PS_ON Green 17 GND Black 18 GND Black 19 GND Black 20 NC NC 21 5 VDC Red 22 5 VDC Red ...
Page 47: ... Use 22 AWG wire instead of 18 AWG wire Pin Number Signal Name 18 AWG Wire 1 GND Black 2 GND Black 3 12 VDC Yellow 4 12 VDC Yellow Pin Number Signal Name 22 AWG Wire 1 5 VDC Red 2 GND Black 3 GND Black 4 12 VDC Yellow Pin Number Signal name 18 AWG Wire 1 3 3 VDC Orange 2 GND Black 3 5 VDC Red 4 GND Black 5 12 VDC Yellow ...
Page 48: ...rmation see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis CAUTION Disconnect your computer and all attached devices from th...
Page 49: ...e from the system board 3 To remove the internal speaker press the locking tab shift the speaker to move the speaker housing retention tabs out of the grill retention tabs and lift the speaker from the chassis 4 Perform the procedure After Working on Your Computer Back to Contents Page ...
Page 50: ..._MODE 9 power connector POWER 10 system status LEDs panel connector FRONTPANEL 11 I O assembly connectors 2 12 internal serial connector 13 intrusion switch connector INTRUDER 14 PCIe x16 connector SLOT1 15 auxiliary power LED AUX_POWER 16 PCI connector SLOT2 17 PCI connector SLOT3 18 PCIe x1 connector SLOT4 19 BIOS RTC reset jumper pins 20 RTC battery socket BATTERY 21 connectors comprise riser i...
Page 51: ...connectors 3 and 4 l If you install mixed pairs of PC2 5300 DDR2 667 MHz and PC2 6400 DDR2 800 MHz memory the modules function at the speed of the slowest module installed l Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in any other connector Addressing Memory Configurations NOTE Always install DDR2 memory modules in...
Page 52: ...ure After Working on Your Computer CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding...
Page 53: ...e securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Back to Contents Page CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the R...
Page 54: ...r registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCSM December 2008 Rev A01 Back to Contents Page Mini Tower Compute...
Page 55: ...on CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic compo...
Page 56: ...guide 9 Secure the card s by reseating the card retention latch and snapping it into place 1 card retention latch 2 alignment guide 3 card 4 release lever securing tab 5 card connector 6 release tab NOTE See the documentation that came with the card for information on configuring the card making internal connections or customizing it for your computer CAUTION Some network adapters automatically st...
Page 57: ...e back panel of the computer 15 Install any drivers required for the card as described in the card documentation Removing a PCI or PCIe Card 1 Perform the procedure Before Working on Your Computer 2 Gently push the release tab on the card retention latch from the inside to pivot the latch open The latch will remain in the open position 3 If necessary disconnect any cables connected to the card 4 I...
Page 58: ...g 1 Perform the procedure Before Working on Your Computer 2 If installed remove the filler plug covering the opening in the back panel for the Wi Fi external antenna connector 3 Locate the wireless card connector on the system board see System Board Components 4 Position the wireless card connector directly above the system board connector with cable edge of the card toward the back of the chassis...
Page 59: ...l wireless card do the following 1 Perform the procedure Before Working on Your Computer 2 Disconnect the Wi Fi external antenna from the connector on the back of the computer 3 Disengage the Wi Fi external antenna connector from the chassis by sliding it along the back panel toward the power supply then withdrawing it from the opening 4 Remove the wireless card cable from its routing path 5 Grasp...
Page 60: ...usion switch into its slot until you feel it snap securely into place 2 Reconnect the cable to the system board 3 Perform the procedure After Working on Your Computer Resetting the Chassis Intrusion Detector 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Win...
Page 61: ...4 Save your BIOS settings and exit system setup Back to Contents Page ...
Page 62: ...nected and fold cables out of the way CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the computer cover ...
Page 63: ...nstructions see the documentation that came with the stand 5 Connect your computer and devices to electrical outlets and turn them on After you remove and replace the cover the chassis intrusion detector optional on some computers if installed and enabled causes the following message to appear on the screen at the next computer start up ALERT Cover was previously removed 6 Reset the chassis intrus...
Page 64: ...t b Rotate the heatsink assembly down towards the computer base c Tighten the two captive screws CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To prevent static damage to components inside your computer discha...
Page 65: ...ease the processor 4 Gently remove the processor from the socket Leave the release lever extended in the release position so that the socket is ready for the new processor 1 heatsink assembly 2 heat sink assembly bracket 3 captive screw 2 NOTICE Unless a different heatsink is required for the new processor reuse the original heatsink assembly when you replace the processor NOTICE When replacing th...
Page 66: ...cure the processor 9 Replace the heatsink assembly see Replacing the Heatsink Assembly 10 Perform the procedure After Working on Your Computer Remove the Fan Assembly 1 Perform the procedure Before Working on Your Computer 2 Remove the heatsink assembly see Removing the Heatsink Assembly NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTICE When replacing...
Page 67: ... mounting location such that slot retention tabs on the left side bottom in picture of the assembly are inserted into the slots in the left side of the chassis 2 Push the fan toward the left side of the computer down in picture and slide it toward the front panel until it clicks into place 3 Connect the fan cable to the system board see System Board Components 4 Replace the heatsink assembly see R...
Page 68: ...ing SATA connectors numbered higher than the one that the hard drive s is connected to For example if you have two SATA hard drives and one SATA optical drive connect the two hard drives to the SATA0 and SATA1 connectors and connect the SATA optical drive to the SATA2 connector See System Board Components for the location of SATA connectors on the system board Connecting Drive Cables When you inst...
Page 69: ...or 2 data interface connector 1 power cable 2 power input connector CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To guard against electrical shock always unplug your computer from the electrical outlet befor...
Page 70: ... back up your files before you begin this procedure 2 Perform the procedure Before Working on Your Computer 3 Disconnect the power cables from the drive s in the bay holding the drive being removed If removing a 2 5 inch hard drive disconnect the power cable from the power cable adapter 4 Disconnect the data cable s from the hard drive s in the in bay the containing the drive being removed 5 Remov...
Page 71: ...nch hard drive in the lower drive bay disconnect the cables from the secondary drive move the lower drive bay caddy to the upper drive bay connect the power cable and SATA0 data cable to the drive b If the primary hard drive is a 2 5 inch hard drive unmount the secondary hard drive from the U shaped side of the 2 5 inch hard drive caddy and remount it on the flat side of the caddy see Replacing a ...
Page 72: ...into the caddy aligning the screw holes on the side of the drive with the pins inside the caddy The connector end of the hard drive must be toward the cable cutout end of the drive bay caddy 6 If installing a 2 5 inch hard drive a Position the new hard drive into the 2 5 inch hard drive caddy If the hard drive being installed is the primary hard drive install the drive on the flat side of the cadd...
Page 73: ... drive bay caddy The pins inside the drive bay caddy should align with the holes on the sides of the 2 5 inch hard drive caddy with the cable cutouts of both caddies at the same end 1 2 5 inch hard drive caddy flat side up 2 2 5 inch hard drive primary drive shown 3 end of caddy with cable cutout 4 screws 4 1 2 5 inch hard drive caddy U shaped side up 2 2 5 inch hard drive secondary drive shown 3 ...
Page 74: ...In the Settings menu select Drives and select Drives on the sub menu b Enable the SATA port for the drive installed if necessary c Verify that the SATA port device information presented is correct d Click Apply then Exit 13 If the drive you just installed is the primary drive with no bootable system a Insert bootable media into a boot drive b Reboot the system and press F12 when prompted to enter ...
Page 75: ...To remove the drive bezel 1 Slide the drive release latch toward the bottom of the computer to release the bezel 2 Rotate the bezel away from the right side of the chassis 3 Lift it from the tab slot hinge on the left side of the drive bays Replace the Drive Bezel To replace the drive bezel 1 Inserting the tabs on its left edge of the bezel into the slots to the left of the drive bays 2 Rotate it ...
Page 76: ...drive bay insert onto the front panel c Replace the drive bezel see Remove the Drive Bezel d Perform the procedure After Working on Your Computer Replacing or Installing the Floppy Drive 1 Perform the procedure Before Working on Your Computer 2 If you are replacing a floppy drive remove the shoulder screws from the old drive and attach them the new drive 3 If you are installing a floppy drive into...
Page 77: ...e procedure After Working on Your Computer 8 If you are adding a floppy drive to the computer system a Boot your computer and press F2 when prompted to enter system Setup see the Dell Technology Guide b On the Settings menu select Drives then Diskette Drive c Choose the option to Enable the floppy drive d Click Apply then Exit e Reboot your computer 9 Verify that your computer works correctly by r...
Page 78: ...sting drive and attach the screws to the replacement media card reader 3 If you are installing a media card reader into an a previously unused 3 5 drive bay do the following a Remove the drive bezel see Remove the Drive Bezel b Remove the drive bay insert for the 3 5 inch drive bay if installed c Remove the 3 5 drive bay bezel insert from the drive bezel d Remove the shoulder screws from the 3 5 d...
Page 79: ...mputer 8 Verify that your computer works correctly by running the Dell Diagnostics see the Dell Technology Guide Optical Drive 1 media card reader 2 shoulder screws 4 3 shoulder screw slots 2 1 data power cable 2 media card reader CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulato...
Page 80: ...er Working on Your Computer Replacing or Installing an Optical Drive 1 Perform the procedure Before Working on Your Computer 2 If you are replacing an optical drive remove the shoulder screws from the existing drive and attach them to the replacement drive 3 If you are installing an optical drive into an a previously unused optical drive bay do the following a Remove the drive bezel see Remove the...
Page 81: ...old cables out of the way to provide airflow for the fan and cooling vents 9 FPerform the procedure After Working on Your Computer 10 Update your configuration information in system setup by setting the appropriate Drive option SATA 1 SATA 2 or SATA 3 under Drives See the Dell Technology Guide 11 Verify that your computer works correctly by running the Dell Diagnostics see the Dell Technology Guid...
Page 82: ... side of the chassis down to release it from the retaining clips 8 Slide the I O assembly away from the front of the computer while carefully routing the cables out of the chassis CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_c...
Page 83: ... toward the right side of the computer up until it slips into place The hole in the tabbed end of the assembly should align with the screw hole in the front of the chassis 6 Install a screw through the tab and into the front panel to secure the assembly to the chassis 7 Plug the I O assembly cable connectors into their system board connectors see System Board Components 8 Join the I O assembly cab...
Page 84: ...Bezel 1 Perform the procedure Before Working on Your Computer 2 Release the seven securing tabs located behind the bezel 3 Roll the bezel away from the right upper side of the computer 4 Lift the bezel out of the tab and slot hinge on the left side down of the computer Replace the Bezel To replace the bezel insert the hooks at the left side bottom of the bezel into the slots provided at the base o...
Page 85: ......
Page 86: ... computer by approximately 1 inch 6 Lift the power supply up and out of the computer 7 Slide the replacement power supply into place 8 Replace the screws that secure the power supply to the back of the computer chassis 9 Connect the DC power cables to the system board 10 Connect the AC power cable to the AC power connector 11 Perform the procedure After Working on Your Computer CAUTION Before work...
Page 87: ... Black 6 5 VDC Red 7 GND Black 8 PS_PWRGOOD Gray 9 P5AUX Purple 10 V_12P0_DIG White 11 V_12P0_DIG White 12 3 3 VDC Orange 13 3 3VDC SE Orange 14 12 VDC Blue 15 GND Black 16 PWR_PS_ON Green 17 GND Black 18 GND Black 19 GND Black 20 NC NC 21 5 VDC Red 22 5 VDC Red 23 5 VDC Red 24 GND Black Optional wire Use 22 AWG wire instead of 18 AWG wire ...
Page 88: ...ents Page Pin Number Signal Name 18 AWG Wire 1 GND Black 2 GND Black 3 12 VADC Yellow 4 12 VADC Yellow Pin Number Signal name 18 AWG Wire 1 3 3 VDC Orange 2 GND Black 3 5 VDC Red 4 GND Black 5 12 VBDC White Pin Number Signal Name 22 AWG Wire 1 5 VDC Red 2 GND Black 3 GND Black 4 12 VDC Yellow ...
Page 89: ...nformation see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis CAUTION Disconnect your computer and all attached devices from...
Page 90: ...he system board see System Board Components 3 To remove the internal speaker press the locking tab shift the speaker to move the speaker housing retention tabs out of the retention tabs on the grill and lift the speaker from the chassis 4 Perform the procedure After Working on Your Computer Back to Contents Page ...
Page 91: ...essor power connector 12VPOWER 7 auxiliary power LED AUX_POWER 8 memory module connectors 4 9 password reset pins PSWD 10 system status LEDs panel connector 11 I O assembly connectors 3 12 power supply connector POWER 13 service mode jumper SERVICEMODE 14 SATA drive connectors 4 15 internal USB connector for flex bay 16 BIOS RTC reset jumper pins 17 intrusion switch connector INTRUDER 18 PCIe x16 ...
Page 92: ... safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surf...
Page 93: ...ctors Do not connect external audio devices to the line in connector on the back panel of the computer 12 If you installed a network adapter card and want to turn off the integrated network adapter a Enter system setup select Integrated NIC from the Onboard Devices group and change the setting to Off see the Dell Technology Guide 1 card retention latch 2 release tab 3 card 4 card edge connector 5 ...
Page 94: ...remaining card s by closing the card retention latch and snapping it into place 8 Perform the procedure After Working on Your Computer 9 Uninstall the card s driver See the documentation that came with the card for instructions 10 If you removed a sound card a Enter system setup select Integrated Audio from the Onboard Devices group and change the setting to On see the Dell Technology Guide b Conn...
Page 95: ...ue with step 4 4 If you are replacing a PCIe x16 card or DVI card remove the card see Removing a PCIe x16 Card or DVI Card If necessary disconnect any cables connected to the card Then continue with step 5 5 Prepare the card for installation 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot NOTICE To connect a network cable first plug the cabl...
Page 96: ...connectors Do not connect the network cable to the integrated network connector on the back panel of the computer 13 Install any drivers required for the card as described in the card documentation Removing a PCIe x16 Card or DVI Card 1 Perform the procedure Before Working on Your Computer 2 Gently lift the release tab on the card retention latch from the inside and pivot the latch open 3 If neces...
Page 97: ...nel of the computer To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 11 If you removed a network adapter card connector a Enter system setup select Integrated NIC from the Onboard Devices group and change the setting to On see the Dell Technology Guide b Connect the network cable to the integrated network connector on the back panel of t...
Page 98: ...age excess cable if necessary 7 Remove the plug on the back panel where the connector for the Wi FI antenna is installed 8 Position the external antenna connector at the end of the wireless card cable in the antenna connector opening in the back panel so that the retaining tabs on the connector faceplate pass through the opening and the bent end of the connector faceplate is pointed away from the ...
Page 99: ...e wireless card cable from its routing path 5 Grasp the wireless card assembly at the ends press down the card retention clasp release and lift the card to unplug it from the system board wireless card connector Remove the wireless card assembly from the chassis 6 Close the opening for the Wi Fi external antenna connector with the plug provided for the computer Contact Dell for a replacement plug ...
Page 100: ...square hole in the bracket and then slide the chassis intrusion switch into its slot until it snaps securely into place 2 Reconnect the cable to the system board 3 Replace the computer cover see Replacing the Small Form Factor Computer Cover Resetting the Chassis Intrusion Detector 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately If you wait too long and the ope...
Page 101: ...the setting move to the Apply button and press Enter 4 Save your BIOS settings and exit system setup Back to Contents Page NOTE The default setting is On Silent ...
Page 102: ...ves 2 Ensure that no tools or extra parts are left inside the computer 3 To replace the cover CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To guard against electrical shock always unplug y...
Page 103: ...es to electrical outlets and turn them on After you remove and replace the cover the chassis intrusion detector optional on some computers if installed and enabled causes the following message to appear on the screen at the next computer start up ALERT Cover was previously removed 6 Reset the chassis intrusion detector by changing Chassis Intrusion to On or On Silent See Resetting the Chassis Intr...
Page 104: ...en the processor cover by sliding the release lever from under the center cover latch on the socket Then pull the lever back to release the processor CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To prevent st...
Page 105: ... rear alignment notches on the socket 5 Align the pin 1 corners of the processor and socket 1 center cover latch 2 processor cover 3 processor 4 socket 5 release lever NOTICE When replacing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer NOTI...
Page 106: ...assembly a Set the heatsink in place on the system board b Tighten the four captive screws to secure the heatsink to the chassis c Reconnect the two fan cables to the system board 1 processor cover 2 tab 3 processor 4 processor socket 5 center cover latch 6 release lever 7 front alignment notch 8 socket and processor pin 1 indicator 9 rear alignment notch NOTICE To avoid damage ensure that the pro...
Page 107: ...heatsink 1 Perform the procedure Before Working on Your Computer 2 Remove the hard drive and shroud assembly see Removing the Hard Drive and Shroud Assembly 3 Remove the optical drive see Removing an Optical Drive 4 If an internal wireless card is installed unplug the card from the system board and move it and wireless card cable away from the fan shroud see Internal Wireless Card Removal 5 Remove...
Page 108: ...ee System Board Components 12 If the system contained a wireless card that was removed in a previous step replace the card see Internal Wireless Card Installation 13 Reroute cables through guides on the fan shroud 14 Replace the optical drive see Installing an Optical Drive 15 Replace the hard drive and shroud assembly 16 Perform the procedure After Working on Your Computer Back to Contents Page 1...
Page 109: ...hat the hard drive s is connected to For example if you have two SATA hard drives and one SATA optical drive connect the two hard drives to the SATA0 and SATA1 connectors and connect the SATA optical drive to the SATA2 connector See System Board Components for the location of SATA connectors on the system board Connecting Drive Cables When you install a drive you connect two cables a DC power cabl...
Page 110: ...le by the black connector at each end Removing Drive Bay Inserts If you are installing a new drive 1 Perform the procedure Before Working on Your Computer 2 Press the insert retention tab on the inside of the bezel to release the drive bay insert Remove the drive bay insert from the front of the bezel 1 data interface cable connector 2 SATA interface connector 1 power cable 2 power input connector...
Page 111: ...inch drives are installed note the drive connected to the SATA0 connector on the system board see System Board Components CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance CAUTION To guard against electrical shock always...
Page 112: ... the drive from the shroud b Install a replacement primary hard drive Go to Replacing a Hard Drive and skip the rest of this procedure 6 If you are removing a 2 5 inch drive a Remove the 2 5 inch hard drive caddy from the shroud by slightly pulling out the release tabs to free the caddy b Detach the hard drive to be removed from the 2 5 inch hard drive caddy by removing the four screws two on each...
Page 113: ... 1 Unpack the replacement hard drive and prepare it for installation Check the documentation provided for the drive to verify that it is configured for your computer 2 If you are replacing a 3 5 inch drive a Insert the new hard drive into the shroud by pulling out the release tabs slightly and aligning the pins inside the shroud with the screw holes on the sides of the hard drive The side of the h...
Page 114: ... locator tabs and the connector end of the drive s is toward the caddy s cable cutout 1 2 5 hard drive with caddy 2 hard drive shroud 3 pins 2 on each side 4 release tabs 2 1 2 5 hard drive with caddy 2 hard drive shroud 3 release tabs 2 NOTE When mounting hard drives onto a 2 5 inch hard drive caddy the primary hard drive must be mounted on the flat side of the caddy with the label plate away fro...
Page 115: ...upport a secondary hard drive If any settings were changed click Apply e Verify that the SATA port information displayed is correct f If a non bootable primary hard drive was installed insert a bootable medium into your boot drive g Click Exit 8 If necessary press F12 when the computer starts to enter the Boot Drive Menu Select a bootable drive and continue 9 When the operating system loads partit...
Page 116: ...er and data cable from the optical drive 4 Press the drive release latch slide the drive towards the back of the computer then lift the drive out of the chassis 1 power cable 2 SATA data cable 1 release tabs 2 2 hard drive and shroud assembly 3 shroud alignment tabs and slots 3 CAUTION Before you begin any of the procedures in this section read the safety information that shipped with your compute...
Page 117: ...nstallation Check the documentation that accompanied the drive to verify that the drive is configured for your computer 2 Perform the procedure Before Working on Your Computer 3 Remove the hard drive and shroud assembly if in place see Removing the Hard Drive and Shroud Assembly 4 Connect power supply cable P6 and a SATA data cable to the drive Connect the other end of the SATA cable to the SATA1 ...
Page 118: ...see the Dell Technology Guide b On the Settings menu select Drives then Diskette Drive c Choose the option to Disable the floppy drive d Click Apply then Exit e Reboot your computer and power it off 2 Perform the procedure Before Working on Your Computer 3 Remove the optical drive see Removing an Optical Drive 4 If you are removing a floppy drive push down the drive release tab to unlock it 5 Gent...
Page 119: ...procedure After Working on Your Computer Installing a Floppy Drive 1 If you are installing a floppy drive into a bay that was previously unused l Perform the procedure Before Working on Your Computer l Remove the bezel see Remove the Bezel l Remove the floppy drive bay insert from the bezel see Removing Drive Bay Inserts l Remove the shoulder screws from the drive bay insert and attach them to the...
Page 120: ...eck all cable connections and cable routing 9 Perform the procedure After Working on Your Computer 10 If you are adding a floppy drive to the computer system a Boot your computer and press F2 when prompted to enter system Setup see the Dell Technology Guide b On the Settings menu select Drives then Diskette Drive c Choose the option to Enable the floppy drive d Click Apply then Exit e Reboot your ...
Page 121: ...e bezel insert f Replace the bezel see Replacing the Bezel g Perform the procedure After Working on Your Computer Replacing or Installing a Media Card Reader 1 If you are replacing a media card reader with another one remove the shoulder screws from the old media card reader and install them onto the new one 2 If you are installing a media card reader into an unoccupied media card reader bay perfo...
Page 122: ... and internal USB connector on the system board see System Board Components 5 Replace the optical drive see Installing an Optical Drive 6 Replace the hard drive and shroud assembly see Replacing the Hard Drive and Shroud Assembly 7 Check all cable connections 8 Check cable routing Route cables through the cable guides to ensure proper airflow through the fan and cooling vents 9 Perform the procedu...
Page 123: ...tention tabs to release the top edge of the cover Roll the cover down and lift it away from the chassis Replacing the Bezel To replace the bezel insert the hooks at the bottom of the bezel into the slots provided at the base of the chassis and rotate the bezel toward the chassis until it snaps into place Back to Contents Page 1 bezel 2 retention tabs 3 ...
Page 124: ...ssembly to the right to release it from it s locator slot Move the I O assembly away from front panel while guiding the I O assembly cables out of the front of the chassis 8 If you are not replacing the I O assembly a Replace the hard drive and shroud assembly see Replacing the Hard Drive and Shroud Assembly 9 Perform the procedure After Working on Your Computer Replacing the I O Assembly CAUTION ...
Page 125: ...ector block to the left a tang on the left end of the connector block will slide into a slot in the front panel 5 Plug the I O assembly cable connectors into their system board connectors see System Board Components 6 Join the I O assembly cables to the cable bundle routed through the middle of the chassis 7 Replace the bezel see Replacing the Bezel 8 Perform the procedure After Working on Your Co...
Page 126: ...cement power supply into place 11 Bend down the blocking tab at the front end of the power supply just enough to stop the power supply from sliding forward 12 Replace the screws that secure the power supply to the back of the computer chassis 13 Reattach the thermal sensor to the power supply CAUTION Before working inside your computer read the safety information that shipped with your computer Fo...
Page 127: ...the procedure After Working on Your Computer 19 Connect the AC power cable to the power supply AC power connector 20 Connect your computer and devices to electrical outlets and turn them on DC Power Connectors DC Power Connector P1 NOTICE To connect a network cable plug the cable into the network wall jack and then plug it into the computer Pin Number Signal Name 18 AWG Wire 1 3 3 VDC Orange 2 3 3...
Page 128: ...D Black 18 GND Black 19 GND Black 20 NC NC 21 VCC 5V Red 22 VCC 5V Red 23 VCC 5V Red 24 GND Black Use 22 AWG wire instead of 18 AWG wire Pin Number Signal Name 18 AWG Wire 1 GND Black 2 GND Black 3 12 VDC Yellow 4 12 VDC Yellow Pin Number Signal name 18 AWG Wire 1 3 3 VDC Orange 2 GND Black 3 5 VDC Red 4 GND Black 5 12 VDC Yellow Pin Number Signal name 18 AWG Wire 1 N A N A ...
Page 129: ...Back to Contents Page 2 3 5VDC Red 4 N A N A 5 6 COM Black ...
Page 130: ...n see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis CAUTION Disconnect your computer and all attached devices from their el...
Page 131: ...m board 3 To remove the internal speaker press the locking tab shift the speaker to move the speaker housing retention tabs away from the grill retention tabs and lift the speaker from the chassis 4 Replace the computer cover 5 Perform the procedure After Working on Your Computer Back to Contents Page ...
Page 132: ...ctor 8 service mode jumper pins 9 system status LEDs panel connector FRONTPANEL 10 I O assembly connectors 2 11 power connector POWER 12 PSU thermal sensor connector 13 internal serial port connector 14 intrusion switch connector INTRUDER 15 front panel thermal sensor cable connector 16 BIOS RTC reset jumper pins RTCRST 17 BIOS RTC reset jumper pins RTCRST 18 PCIe x16 connector SLOT1 19 PCI connec...
Page 133: ...egistered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DCCY December 2008 Rev A01 Back to Contents Page Small Form Factor Com...
Page 134: ...r Desktop Small Form Factor Service Manual Inside View of Your Computer Inside View of Your Computer Back to Contents Page 1 drive release latch 2 optical drive 3 power supply assembly 4 intrusion switch 5 hard drive and shroud assembly 6 system board inside 7 heatsink assembly ...
Page 135: ...r l Small form factor see Processor 4 Disconnect all cables from the system board 5 Remove the screws from the system board l Mini tower see Mini Tower System Board Screws l Desktop see Desktop System Board Screws l Small form factor see Small Form Factor System Board Screws 6 Slide the system board assembly toward the front of the computer and then lift the board up and away Mini Tower System Boa...
Page 136: ...he chassis and slide it toward the back of the computer 2 Replace the screws on the system board 3 Replace any components and cables that you removed from the system board 4 Reconnect all cables to their connectors at the back of the computer 5 Perform the procedure After Working on Your Computer Back to Contents Page 1 desktop system board 2 screws 11 7 for system board 4 for heatsink 1 small for...
Page 137: ...l Form Factor Service Manual Inside View of Your Computer Inside View of Your Computer Back to Contents Page 1 optical drive 2 flex bay device for optional floppy disk drive media card reader etc 3 power supply 4 chassis intrusion switch 5 system board 6 heatsink assembly 7 hard drive ...
Page 138: ...d trademarks of Intel Corporation in the U S and other countries Microsoft Windows Windows Server MS DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims a...
Page 139: ...button is amber or off and will not when it is blue This has no other significance Light Pattern Problem Description Suggested Resolution Off The computer is either turned off or not receiving power l Reseat the power cable in the power connector on the back of the computer and the electrical outlet l Bypass power strips power extension cables and other power protection devices to verify that the ...
Page 140: ... normally but the BIOS may be corrupt or missing Contact Dell see Contacting Dell Steady Amber A possible motherboard failure has occurred l Remove all peripheral cards from the PCI and PCI E slots and restart the computer If the computer boots add the peripheral cards back one by one until you find the bad one l If the problem persists the motherboard is probably bad Contact Dell see Contacting D...
Page 141: ...modules are detected l If two or more memory modules are installed remove the modules see your service manual then reinstall one module see your service manual and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error l If available install working memory of...
Page 142: ...actor Computer Specifications l Run the Dell Diagnostics see Dell Diagnostics Lockups and Software Problems The computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet A program stops responding End the program 1 Press Ctrl Shift Esc simultaneously to access the Task Manager and click the Applications tab 2 Click to select the program...
Page 143: ...e operating system installed on your computer l Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information l Ensure that the program is installed and configured properly l Verify that the device drivers do not conflict with the program l If necessary uninstall and then reinstall the program Dell Technical Update Servi...
Page 144: ...isted select the version that is appropriate for your computer 7 When the Dell Diagnostics Main Menu appears select the test that you want to run and follow the instructions on the screen Back to Contents Page NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop and then shut down your computer and try again NOTE If you see a ...
Page 145: ...e Mini Tower Computer Cover l Desktop Removing the Desktop Computer Cover l Small form factor Removing the Small Form Factor Computer Cover NOTE The color of your system and certain system components may appear differently than shown in this document CAUTION Before working inside your computer read the safety information that shipped with your computer For additional safety best practices informat...
Page 146: ...ver l Mini tower Replacing the Mini Tower Computer Cover l Desktop Replacing the Desktop Computer Cover l Small form factor Replacing the Small Form Factor Computer Cover 2 Connect any telephone or network cables to your computer 3 If necessary set the computer upright 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Back to Contents Page compone...
