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Dell OptiPlex 9020 AIO, Owner'S Manual, Page: 1 / 63

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Dell OptiPlex 9020 AIO
Owner's Manual

Regulatory Model: W04C

Regulatory Type: W04C002

Summary of Contents for OptiPlex 9020 AIO

Page 1: ...Dell OptiPlex 9020 AIO Owner s Manual Regulatory Model W04C Regulatory Type W04C002 ...

Page 2: ...ademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the Unite...

Page 3: ...Power and On Screen Display OSD Buttons Board 15 Removing the System Board Shield 15 Installing the System Board Shield 16 Removing the Converter Board 16 Installing the Converter Board 17 Removing the Coin Cell Battery 17 Installing the Coin Cell Battery 17 Removing the Optical Drive 17 Installing the Optical Drive 19 Removing the Hard Drive 19 Installing the Hard Drive 20 Removing the Intrusion ...

Page 4: ... the Heat Sink Graphics Card 34 Installing the Heat Sink Graphics Card 35 Removing the Antenna Module 36 Installing the Antenna Module 37 Removing the Display Panel 37 Installing the Display Panel 39 Removing the Camera 40 Installing the Camera 41 3 System Setup 43 Boot Sequence 43 Navigation Keys 43 System Setup Options 44 Updating the BIOS 53 System and Setup Password 53 Assigning a System Passw...

Page 5: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 6: ...ore you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings b Click the and select Shut down In Windows 7 1 Click Start 2 Click Shut Down or 1 Click ...

Page 7: ...ace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 2 Connect any telephone or network cables to your computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer 5 If required verify that the computer works correctly by running the Dell Diagnostics 7 ...

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Page 9: ...des detailed information on how to remove or install the components from your computer System Overview Figure 1 Inside View 1 power supply unit PSU 2 camera 3 hard drive 4 processor fan 5 coin cell battery 6 heat sink assembly 7 heat sink 8 memory module 9 ...

Page 10: ... optical drive Removing the VESA Stand 1 Follow the procedures in Before Working Inside Your Computer 2 Place the computer on a flat surface display side facing downwards 3 Using a plastic scribe release the cover starting with the notches at the bottom NOTE To avoid damaging the VESA stand cover handle the plastic scribe with care 4 Slide and lift the VESA cover upwards and away from the computer...

Page 11: ... of the computer 2 Tighten the screws that secure the VESA stand to the computer 3 Place and press the VESA cover on the computer until it clicks into place 4 Follow the procedures in After Working Inside Your Computer Removing the Back Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the VESA stand 3 Remove the screws from the base of the computer 11 ...

Page 12: ...the back of the computer using the notches near the input output I O panel 2 Tighten the screws to secure the back cover to the computer 3 Install the VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 12 ...

Page 13: ...on the memory module until the release tabs spring back to secure them in place 3 Place the memory shield back into its place 4 Install the a back cover b VESA stand 5 Follow the procedures in After Working Inside Your Computer Removing the VESA Mount Bracket 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Remove the screws that secure the VE...

Page 14: ...b VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Power and On Screen Display OSD Buttons Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Disconnect the cable from the and power and on screen display OSD buttons board Lift the power and on screen display OSD buttons board from the chassis 14 ...

Page 15: ...y OSD buttons board 3 Install a back cover b VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the System Board Shield 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket 3 Remove the screws that secure the system board shield to the computer Lift the system board shield away from the computer 15...

Page 16: ... b back cover c VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Converter Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover 3 Disconnect the backlight and converter cables from the converter board 4 Remove the screws that secure the converter board to the computer 5 Lift the convertor board away from th...

Page 17: ...hield 3 Press the release latch away from the battery The battery pops out from the socket lift the coin cell battery out of the computer Installing the Coin Cell Battery 1 Place the coin cell battery into its slot on the system board 2 Press the coin cell battery downward until the release latch springs back into place and secures it 3 Install a system board shield b base cover c VESA stand 4 Fol...

Page 18: ...rd and disconnect the optical drive cable 5 Slide and lift the optical drive from the computer 6 Remove the screws that secure the optical drive bracket to the optical drive Remove the optical drive bracket from the optical drive 18 ...

Page 19: ...puter 6 Install the a back cover b VESA stand 7 Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket 3 Unthread the cables from the notches on the hard drive bracket Disconnect the hard drive cables from the hard drive 4 Remove the screw that sec...

Page 20: ...drive bracket Installing the Hard Drive 1 For a 3 5 inch hard drive slide the hard drive into the hard drive bracket 2 For a 2 5 inch hard drive tighten the screws that secure the hard drive case to the hard drive Slide the hard drive into the hard drive bracket 3 Align and place the hard drive bracket on the computer 4 Tighten the screws that secure the hard drive to the hard drive bracket 5 Conn...

Page 21: ...Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield 3 Disconnect the intrusion switch cable from the connector on the system board Unthread the cable from the notches on the computer 4 Remove the screws that secure the intrusion switch to the chassis Lift the intrusion switch and remove it from the computer 21 ...

Page 22: ...d 4 Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield 3 Disconnect the WLAN antenna cables and remove the screws that secure the WLAN card to the system board Remove the WLAN card from the conne...

Page 23: ...he procedures in After Working Inside Your Computer Removing the Heat Sink Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield 3 Remove the screws that secure the heat sink module to the chassis Lift the heat sink assembly up and remove it from the computer Installing the Heat Sink Assembly 1 Alig...

Page 24: ...alling the Processor Fan 1 Place the processor fan on the computer and tighten the screws to secure the processor fan to the system board 2 Connect the processor fan cable to the connector on the system board 3 Install a system board shield b VESA mount bracket c back cover d VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Power Supply Fan 1 Follow the procedu...

Page 25: ...e the power supply fan on the computer and tighten the screws to secure it to the chassis 2 Align and place the fan duct from the computer 3 Tighten the screw that secures the fan duct to the chassis 4 Install a system board shield b VESA mount bracket c back cover d VESA stand 5 Follow the procedures in After Working Inside Your Computer 25 ...

Page 26: ...b back cover c VESA mount bracket d power supply fan e system board shield 3 Lift the I O panel away from the computer 4 Remove the screws that secure the power connector to the I O board shield 5 Remove the screws that secure the I O board shield to the chassis Loosen the power connector and press it down the socket 26 ...

Page 27: ...6 Flip the input output I O board shield and remove it from the computer 7 Disconnect the power connector cable from the system board 27 ...

Page 28: ...the I O panel on the computer 6 Install a power supply fan b system board shield c VESA mount bracket d back cover e VESA stand 7 Follow the procedures in After Working Inside Your Computer Removing the Power Supply Unit PSU 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e input output I O board shiel...

Page 29: ...wer supply unit on the computer 2 Tighten the screws to secure the power supply unit to the chassis 3 Thread the cable on the hooks in the computer 4 Connect the power supply cables to the connector on the system board 5 Install a power supply fan b input output I O board shield c system board shield d VESA mount bracket e back cover f VESA stand 29 ...

Page 30: ...ng the Processor 1 Insert the processor into the processor socket Ensure the processor is properly seated 2 Press the release lever down and then move it inward to secure it with the retention hook 3 Install a heat sink assembly b system board shield c VESA mount bracket d back cover e VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Speakers 1 Follow the proce...

Page 31: ...ace and align the speakers on the chassis Tighten the screws that secure the speaker to the chassis 2 Thread the cables on the notches Connect the speaker cables to the system board 3 Install a system board shield b VESA mount bracket c back cover d VESA stand 4 Follow the procedures in After Working Inside Your Computer 31 ...

Page 32: ...g hard drive h heat sink assembly i power supply unit j input output I O board shield k converter board l power supply fan 3 Disconnect all the cables that are connected to the system board 4 Remove the screws that secure the system board to the computer 5 Lift and remove the system board from the chassis System Board Layout The following image displays the system board layout of the computer 32 ...

Page 33: ...h connector 7 processor heat sink fan connector 8 camera connector 9 coin cell battery connector 10 processor socket 11 memory connectors SODIMM sockets 12 speaker connector 13 mini PCI Express socket 14 12V CPU power connector 15 LVDS Connector 16 convertor board connector 17 touch panel connector 18 front panel connector 19 PSU fan connector 33 ...

Page 34: ...stem board shield j VESA mount bracket k back cover l VESA stand 5 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Graphics Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e memory f optical drive g hard drive h heat sink assembly i power supply unit j input outp...

Page 35: ... 5 Remove the heat sink from the system board Installing the Heat Sink Graphics Card 1 Place the heat sink on the system board 2 Press the screws to lock the heat sink to its position 3 Connect the fan cable 4 Install a system board b power supply fan c converter board 35 ...

Page 36: ...ide Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e input output I O board shield f WLAN card g optical drive h hard drive i intrusion switch j power and on screen display OSD buttons board k converter board l processor fan m power supply unit n heat sink assembly o power supply fan p system board 3 Remove the screws that secure the antenna module ...

Page 37: ...card l input output I O board shield m system board shield n VESA mount bracket o back cover p VESA stand 4 Follow the procedures in After Working Inside Your Computer Removing the Display Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e input output I O board shield f WLAN card g optical drive ...

Page 38: ...be disassembled in a clean room environment 3 Disconnect the LVDS cable from the display panel Remove any other cables or antennae around the edges of the base panel 4 Remove the screws that secure the base panel to the chassis Lift the base panel from the chassis 5 Lift the display panel from the chassis 38 ...

Page 39: ...l 1 Tighten the screws to secure the display bracket to the display panel 2 Place the display panel on the chassis 3 Place the base panel on the chassis 4 Tighten the screws to secure the base panel to the chassis 5 Connect the LVDS cable to the display panel 6 Install a system board b antenna module c speakers d processor fan e heat sink assembly 39 ...

Page 40: ...ving the Camera 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a VESA stand b back cover c VESA mount bracket d system board shield e input output I O board shield f WLAN card g optical drive h hard drive i intrusion switch j power and on screen display OSD buttons board k converter board l processor fan m power supply unit n heat sink assembly o power supply fan p sys...

Page 41: ...c power supply fan d heat sink assembly e power supply unit f processor fan g converter board h power and on screen display OSD buttons board i intrusion switch j hard drive k optical drive l WLAN card m input output I O board shield n system board shield o VESA mount bracket p back cover q VESA stand 4 Follow the procedures in After Working Inside Your Computer 41 ...

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Page 43: ...ess System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 44: ...Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology Device Information Displays SATA 0 SATA 1 SATA 4 LOM MAC Address and Video Controller Audio Controller Wi Fi Device Bluetooth Device Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system To change the boot order select the device that you...

Page 45: ...em date and time takes effect immediately Table 3 System Configuration Option Description Integrated NIC Allows you to enable or disable the integrated network card You can set the integrated NIC to Disabled Enabled Enabled w PXE Enabled w Cloud Desktop NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear SATA Operation Allows you to confi...

Page 46: ...te the administrator admin password sometimes called the setup password The admin password enables several security features The drive does not have a password set by default Enter the old password Enter the new password Confirm the new password The successful changes in the password will take effect immediately NOTE If you delete the admin password the system password also gets deleted You can al...

Page 47: ...abled by default Reboot Bypass Bypass the password prompts on restarts warm boots NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present Password Change Allows you to determine whether changes to the system and hard disk passwords are perm...

Page 48: ...y default Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set Enable Admin Setup Lockout This option is not set by default HDD Protection Support Allows you to enable or disable the HDD Protection feature HDD Protection Support This option is disabled by default Table 5 Secure Boot Option Description Secure Boot Enable This option enables or ...

Page 49: ... maximum CPUID Function supported is greater than 3 Enable CPUID Limit This option is disabled by default Intel TurboBoost Allows you to enable or disable Intel TurboBoost mode of the processor This option is enabled by default Disabled Does not allow the TurboBoost driver to increase the performance state of the processor above the standard performance Enabled Allows the Intel TurboBoost driver t...

Page 50: ...option is disabled by default Fan Control Override Controls the speed of the system fan This option is disabled by default NOTE When enabled the fan runs at full speed USB Wake Support This option allows you to enable USB devices to wake the computer from standby Enable USB Wake Support This option is enabled by default Wake on LAN WLAN This option allows the computer to power up from the off stat...

Page 51: ...his option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization technology Enable Intel Virtualization Technology This option is enabled by default VT for Direct I O Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direc...

Page 52: ...ith Cloud Desktop Server Port This option specifies the primary IP port of the Cloud Desktop with which the client software communicates The default Server Port value is 06910 NOTE This option is relevant only when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Client Address Method This option specifies how the client obtains its IP address The op...

Page 53: ...Service Code NOTE To locate the Service Tag click Where is my Service Tag NOTE If you cannot find your Service Tag click Detect Service Tag Proceed with the instructions on screen 4 Enter the Service Tag or Express Service Code and click Submit 5 If you are unable to locate or find the Service Tag click the Product Category of your computer 6 Choose the Product Type from the list 7 Select your com...

Page 54: ...tem Setup screen select System Security and press Enter The System Security screen appears 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password enter your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower cas...

Page 55: ... Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted 5 Press Esc and a message prompts you to save the changes...

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Page 57: ...Intel Q87 Express chipset Table 15 Memory Feature Specification Type up to 1600 MHz unbuffered non ECC dual channel DDR3L configuration Connectors two internally accessible DDR3L SODIMM sockets Capacity 2 GB 4 GB and 8 GB Minimum Memory 2 GB Maximum Memory 16 GB Table 16 Video Feature Specification Video Controller Integrated Integrated Intel HD Graphics 4600 4th generation Core i3 i5 i7 DC QC CPU...

Page 58: ...0 1000 Mbps Ethernet LAN on system board Wireless half mini card Wi Fi b g n supporting Wi Fi display combo half mini card Bluetooth 4 0 and Wi Fi b g n supporting Wi Fi display Table 19 Cards Feature Specification Mini PCI Express one Table 20 Displays Feature Specification Type 23 inch full HD WLED Maximum resolution 1920 x 1080 Refresh rate 60 Hz Brightness Brightness up down buttons Operating ...

Page 59: ...tt PSU Frequency 50 Hz 60 Hz Voltage 100 VAC 240 VAC Input current Maximum 2 90 A Maximum 1 45 A Coin cell battery 3 V CR2032 lithium coin cell Table 24 Camera optional Feature Specification Image resolution 2 0 megapixel Video resolution FHD 1080p Diagonal viewing angle 66 2 degrees Table 25 Stand Feature Specification Tilt 5 degrees to 30 degrees Table 26 Physical Dimensions Feature Without Stan...

Page 60: ... data to the hard drive Camera LED White light solid while light indicates that the camera is on Back panel Link integrity light on integrated network adapter Green a good 10 Mbps connection exists between the network and the computer Green a good 100 Mbps connection exists between the network and the computer Orange a good 1000 Mbps connection exists between the network and the computer Off no li...

Page 61: ...o 95 non condensing Maximum vibration Operating 0 66 GRMS Storage 1 30 GRMS Maximum shock Operating 110 G Storage 160 G Altitude Operating 15 2 m to 3048 m 50 to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G2 or lower as defined by ANSI ISA S71 04 1985 61 ...

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Page 63: ...ed support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support link b...

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