Dell OptiPlex 7020 Owner'S Manual Download Page 1

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Dell OptiPlex 7020 Small Form Factor
Owner's Manual

Regulatory Model: D07S

Regulatory Type: D07S001

Summary of Contents for OptiPlex 7020

Page 1: ...Dell OptiPlex 7020 Small Form Factor Owner s Manual Regulatory Model D07S Regulatory Type D07S001 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ... Card 13 Installing the WLAN Card 14 Removing the Optical Drive 14 Installing the Optical Drive 15 Removing the Drive Cage 15 Installing the Drive Cage 16 Removing the Hard Drive 17 Installing the Hard Drive 17 Removing the Speaker 18 Installing the Speaker 18 Memory Module Guidelines 19 Removing the Memory 19 Installing the Memory 19 Removing the System Fan 19 Installing the System Fan 20 Removin...

Page 4: ...Setup 33 Boot Sequence 33 Navigation Keys 33 System Setup Options 34 Updating the BIOS 42 Jumper Settings 43 System and Setup Password 43 Assigning a System Password and Setup Password 44 Deleting or Changing an Existing System and or Setup Password 44 Disabling a System Password 45 4 Diagnostics 46 Enhanced Pre Boot System Assessment ePSA Diagnostics 46 5 Troubleshooting Your Computer 47 Power LE...

Page 5: ...ge due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touc...

Page 6: ...ng Off Your Computer CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the and then select Shut down Using a mouse a Point to upper right corner of the scree...

Page 7: ...ace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 2 Connect any telephone or network cables to your computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer 5 If required verify that the computer works correctly by running the Dell Diagnostics 7 ...

Page 8: ...er Phillips screwdriver Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed The call outs show the names and the layout of the components inside the computer Front Back and Inside View Figure 1 Front and Back View 1 power button or power light 2 flex bay 3 microphone connector 4 headphone connector 5 hard dri...

Page 9: ... 14 line in or microphone connector 15 expansion card slots 16 security cable slot 17 padlock ring 18 mouse connector 19 network connector 20 serial connector 21 line out connector Figure 2 Inside View 1 power supply 2 PCI Express Card 3 intrusion switch 4 processor fan cover 5 processor fan 6 drive cage 7 optical drive 8 power switch 9 input output I O Panel 9 ...

Page 10: ...t bezel 4 system fan Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Pull up the cover release latch and lift the cover Lift the cover upward to a 45 degree angle and remove it from the computer 10 ...

Page 11: ...n the opposite edge of the bezel from the chassis Then lift the chassis and remove the front bezel from the computer Installing the Front Bezel 1 Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front 2 Push the bezel toward the computer to engage the front bezel retention clips until they click into place 3 Install the cover 4 Follow the procedures in After ...

Page 12: ...4 Pull the release lever away from the expansion card until you release the securing tab from the dent in the card Then ease the card up and out of its connector and remove it from the computer 12 ...

Page 13: ...Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the screws that secure the antenna puck to the computer 4 Pull the antenna puck from the computer 5 Press the blue tab and lift the latch outwards Lift and remove the WLAN card from the connector on the system board 13 ...

Page 14: ...stall the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the data and power cables from the back of the optical drive 4 Lift the tab and slide the optical drive out to remove it from the computer 5 Flex the optical drive bracket and then lift the optical dr...

Page 15: ...t it into the drive cage 3 Connect the data and power cables to the optical drive 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Removing the Drive Cage 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive 3 Disconnect the data and the power cables from the back of the hard drive 15 ...

Page 16: ...f the computer to allow access to the cable connectors on the hard drive 2 Connect the data and power cables to the back of the hard drive 3 Flip over the drive cage and insert it into the chassis The drive cage tabs are secured by the slots in the chassis 4 Slide the drive cage handle toward the locked position 5 Install the a front bezel b optical drive c cover 16 ...

Page 17: ...out from the drive cage 4 Flex the hard drive bracket and remove the hard drive from the bracket 5 Remove the screws that secure the mini hard drive to the hard drive bracket and remove the hard drive from its bracket NOTE Perform step 5 only if you have a mini hard drive Installing the Hard Drive 1 Tighten the screws to secure the mini hard drive if available to the hard drive bracket 2 Flex the ...

Page 18: ...release it from the securing tab inside the chassis Press the speaker securing tab and slide the speaker towards the right of the computer to release it Installing the Speaker 1 Place the speaker at the appropriate location on the chassis 2 Press the speaker securing tab and slide the speaker towards the left of the computer to secure it 3 Guide the speaker cable through the securing tab and conne...

Page 19: ...the white release levers If memory modules with different speeds are installed they operate at the speed of the slowest installed memory modules Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press down on the memory retaining tabs on each side of the memory modules and lift the memory modules out of the connectors on the system board Instal...

Page 20: ... along the slots and pass through the chassis Installing the System Fan 1 Place the system fan in the chassis 2 Pass the grommets through the chassis and slide outward along the groove to secure it in place 3 Connect the system fan cable to the system board 4 Install a front bezel b drive cage c optical drive d cover 5 Follow the procedures in After Working Inside Your Computer 20 ...

Page 21: ...Computer 2 Remove the a cover b front bezel c optical drive d drive cage 3 Disconnect the power switch cable from the system board 4 Press the clips on both side of the power switch to release it from the chassis and remove the power switch along with its cable from the computer 21 ...

Page 22: ...cedures in After Working Inside Your Computer Removing the Input Output I O Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b optical drive c drive cage d front bezel 3 Disconnect the I O panel or FlyWire cable and the audio cable from the system board 4 Remove the screw that secures the I O panel to the chassis Then slide the I O panel to release and remo...

Page 23: ...le and audio cable to the system board 5 Thread the I O panel or FlyWire cable into the fan shelter clip 6 Install the a drive cage b optical drive c front bezel d cover 7 Follow the procedures in After Working Inside Your Computer Removing the Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive d drive cage 3 Disconnect th...

Page 24: ...e 4 pin power cables from the system board 5 Remove the screws that secure the power supply to the back of the computer 6 Push in on the blue release tab and slide the power supply towards the front of the computer 24 ...

Page 25: ... the computer to secure it 2 Tighten the screws securing the power supply to the back of the computer 3 Connect the 4 pin and 8 pin power cables to the system board 4 Thread the power cables into the chassis clips 5 Install the a drive cage b optical drive c front bezel d cover 6 Follow the procedures in After Working Inside Your Computer 25 ...

Page 26: ...Battery 1 Place the coin cell battery into its slot on the system board 2 Press the coin cell battery downward until the release latch springs back into place and secures it 3 Install the a drive cage b front bezel c cover 4 Follow the procedures in After Working Inside Your Computer Removing the Heat Sink Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3...

Page 27: ...ling the Heat Sink Assembly 1 Place the heat sink assembly into the chassis 2 Tighten the captive screws to secure the heat sink assembly to the system board 3 Connect the fan cable to the system board 4 Place the fan shroud on the fan and push to click in place 5 Install the cover 6 Follow the procedures in After Working Inside Your Computer 27 ...

Page 28: ...cessor socket Ensure the processor is properly seated 2 Gently lower the processor cover 3 Press the release lever down and then move it inward to secure it with the retention hook 4 Install the heat sink assembly 5 Install the cover 6 Follow the procedures in After Working Inside Your Computer Removing the Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove th...

Page 29: ...er 4 Follow the procedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b front bezel c optical drive d drive cage e memory f expansion card s g heatsink assembly h power supply i processor 3 Disconnect all the cables from the system board 4 Turn the hex screw counter clockwise and remove from th...

Page 30: ...es and then lift the system board out of the computer Installing the System Board 1 Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis 2 Tighten the screws securing the system board to the chassis 3 Tighten the hex screw to the system board 4 Connect the cables to the system board 5 Install the 30 ...

Page 31: ...llowing image displays the system board layout of the computer 1 power connector 2 processor socket 3 system fan connector 4 memory connectors SODIMM sockets 5 power switch connector 6 coin cell battery 7 system power connector 8 heatsink fan connector 9 front USB 3 0 connector 10 front panel connector 11 HDD ODD power connector 12 SATA connector 13 SATA connector 14 SATA connector 15 internal spe...

Page 32: ...16 front panel audio connector 17 PCI Express x16 connector 18 PCI Express x4 connector 19 intrusion switch connector 32 ...

Page 33: ...on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostic...

Page 34: ...tem Information Displays the following information System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date and the Express Service Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Size and DIMM 4 Size PCI Information Displays SLOT1 and SLOT2 Proc...

Page 35: ...perating system may allocate resources even though the setting is disabled SATA Operation Allows you to configure the operating mode of the integrated hard drive controller Disabled The SATA controllers are hidden ATA SATA is configured for ATA mode AHCI SATA is configured for AHCI mode Drives Allows you to enable or disable the various on board drives SATA 0 SATA 1 SATA 2 SMART Reporting This fie...

Page 36: ...veral security features The drive does not have a password set by default Enter the old password Enter the new password Confirm the new password Strong Password Enable strong password This option is disabled by default Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords Admin Password Min Admin Password Max System Passw...

Page 37: ... the processor Enable CPU XD Support This option is enabled by default OROM Keyboard Access Allows you to determine if you access the Option Read Only Memory OROM configuration screens via hotkeys during boot These settings prevent access to the Intel RAID CTRL I or Intel Management Engine BIOS Extension CTRL P F12 Enable User may enter OROM configuration screens via the hotkey This option is sele...

Page 38: ...e erased and the keys will restore to default settings Table 6 Performance Option Description Multi Core Support Specifies whether the process will have one or all cores enabled The performance of some applications will improve with the additional cores All This option is enabled by default 1 2 NOTE To enable Trusted Execution mode all cores must be enabled Intel SpeedStep Allows you to enable or ...

Page 39: ...nabled by default Power On Last Power State Auto On Time This option sets the time of the day when you would like the system to turn on automatically Time is kept in standard 12 hour format hour minutes seconds The startup time can be changed by typing the values in the time and A M P M fields Disabled The system will not automatically power up This option is selected by default Every Day The syst...

Page 40: ...sabled by default Intel Smart Connect Technology The option is disabled by default If option enables will periodically sense nearby wireless connection while the system is asleep It will synchronize emails or social media application that were open when system entered the sleep state Smart Connect Table 8 POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled...

Page 41: ...Desktop software will looks up the server addresses Static IP DNS This option is enabled by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Server Name Specifies server name of the server NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable w...

Page 42: ...e client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop Domain Name Specifies the Domain Name of the client NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enable with Cloud Desktop and when the Client Address Me...

Page 43: ...pears 11 Click Save to save the file on your computer 12 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen Jumper Settings To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated on the system board The following table displays the system board jumper settings Table 13 Jumper Settings Jumper Setti...

Page 44: ...elect Setup Password type your system password and press Enter or Tab A message prompts you to re type the setup password 6 Type the setup password that you entered earlier and click OK 7 Press Esc and a message prompts you to save the changes 8 Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked...

Page 45: ... disabled erased until the computer boots without the jumper 5 Install the cover NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new password s the next time it boots 6 Connect the computer to the electrical outlet and power on the computer 7 Power off the computer and disconnect the power cable from the electrical outlet 8 Remove the co...

Page 46: ... provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user int...

Page 47: ...ed in the middle For example 2 3 2 amber blinks short pause 3 amber blinks followed by long pause then repeats Table 14 Power LED Diagnostics Amber LED State White LED State Description off off system is OFF off blinking system is in sleep state blinking off power supply unit PSU failure steady off PSU is working but failed to fetch code off steady system is ON Amber LED State Description 2 1 syst...

Page 48: ...sage Description Address mark not found The BIOS found a faulty disk sector or could not find a particular disk sector Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell ...

Page 49: ...ted Reinstall the memory modules and if necessary replace them General failure The operating system is unable to carry out the command This message is usually followed by specific information for example Printer out of paper Take the appropriate action to resolve the problem Hard disk drive configuration error The hard drive failed initialization Hard disk drive controller failure The hard drive f...

Page 50: ...sts terminated by keystroke A keystroke interrupted the memory test No boot device available The computer cannot find the floppy disk or hard drive No boot sector on hard disk drive The computer configuration information in System Setup may be incorrect No timer tick interrupt A chip on the system board might be malfunctioning Non system disk or disk error The floppy disk in drive A does not have ...

Page 51: ... be loose WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell During initial startup the drive detected possible error conditions When your computer finishes booting immediately back up...

Page 52: ...l Cache Up to 8 MB cache depending on processor type Table 16 Memory Feature Specification Type DDR3 Speed 1600MHz Connectors Mini Tower Small Form Factor four DIMM slots Capacity 2 GB 4 GB and 8 GB Minimum Memory 2 GB Maximum memory 16 GB Table 17 Video Feature Specification Integrated Intel HD Graphics 4600 i3 i5 i7 DC QC Intel 8 Series Express chipset CPU GPU Combo and Intel HD Graphics Pentium...

Page 53: ...s Feature Specification Bus Type PCIe gen2 gen3 x16 USB 2 0 and USB 3 0 Bus Speed PCI Express x1 slot each direction speed 500 MB s x16 slot each direction speed 16 GB s SATA 1 5 Gbps 3 0 Gbps and 6 Gbps Table 22 Cards Feature Specification PCI Mini Tower up to one full height card Small Form Factor none PCI Express x1 Mini Tower up to three full height cards Small Form Factor up to two low profil...

Page 54: ... line out connector one line in microphone connector Network Adapter one RJ45 connector Serial one 9 pin connector 16550 C compatible Parallel one 25 pin connector optional for minitower and small form factor USB 2 0 Front Panel two Back Panel four USB 3 0 Front Panel two Back Panel two Video 15 pin VGA connector two 20 pin DisplayPort connectors NOTE Available video connectors may vary based on t...

Page 55: ... lane and one USB interface Mini Tower Small Form Factor none Serial ATA Mini Tower four 7 pin connectors Small Form Factor three 7 pin connectors Memory Mini Tower Small Form Factor four 240 pin connectors Internal USB Mini Tower one 10 pin connector Small Form Factor none System Fan one 5 pin connector Front panel control Mini Tower one 6 pin connector two 20 pin connector Small Form Factor one ...

Page 56: ...ata from or writing data to the hard drive Back of the computer Link integrity light on integrated network adapter Green a good 10 Mbps connection exists between the network and the computer Green a good 100 Mbps connection exists between the network and the computer Orange a good 1000 Mbps connection exists between the network and the computer Off no light the computer is not detecting a physical...

Page 57: ...nches 9 40 kg 20 72 lb Small Form Factor 29 00 cm 11 42 inches 9 30 cm 3 66 inches 31 20 cm 12 28 inches 6 00 kg 13 22 lb Table 29 Environmental Feature Specification Temperature range Operating 5 C to 35 C 41 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity maximum Operating 20 percent to 80 percent non condensing Storage 5 percent to 95 percent non condensing Maximum vibration Oper...

Page 58: ... invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Go to dell com contactdell 58 ...

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