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Dell OptiPlex 360, Service Manual, Page: 1 / 160

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Dell™ OptiPlex™ 360

Service Manual

Models DCSM and DCNE

Summary of Contents for OptiPlex 360

Page 1: ...Dell OptiPlex 360 Service Manual Models DCSM and DCNE ...

Page 2: ...nner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and OptiPlex are trademarks of Dell Inc Intel is a registered trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in ...

Page 3: ... Computer 12 System Board Components 13 Mini Tower Computer System Board Components 13 Desktop Computer System Board Components 15 After Working on Your Computer 17 2 Computer Cover 19 Mini Tower Computer Cover 19 Removing the Mini Tower Computer Cover 19 Replacing the Mini Tower Computer Cover 21 Desktop Computer Cover 21 Removing the Desktop Computer Cover 21 Replacing the Desktop Computer Cover...

Page 4: ...or PCI Express Card From a Desktop Computer 35 Installing or Replacing a PCI or PCI Express Card in a Desktop Computer 36 PS 2 Serial Port Adapter 41 Removing a PS 2 Serial Port Adapter From a Mini Tower Computer 41 Installing or Replacing a PS 2 Serial Port Adapter in a Mini Tower Computer 42 Removing a PS 2 Serial Port Adapter From a Desktop Computer 46 Installing or Replacing a PS 2 Serial Port...

Page 5: ...omputer 59 Replacing the Optical Drive in the Desktop Computer 60 Floppy Drive or Media Card Reader 62 Removing a Floppy Drive or Media Card Reader From the Mini Tower Computer 62 Replacing or Adding a Floppy Drive or Media Card Reader in the Mini Tower Computer 64 Removing a Floppy Drive or Media Card Reader From the Desktop Computer 66 Replacing or Adding a Floppy Drive or Media Card Reader in t...

Page 6: ...Sink Assembly 85 Replacing the Processor Heat Sink Assembly 87 8 Memory Modules 89 Removing a Memory Module 89 Replacing or Adding a Memory Module 90 9 Coin Cell Battery 93 Removing the Coin Cell Battery 93 Replacing the Coin Cell Battery 94 10 Speakers 95 Removing a Speaker 95 Replacing a Speaker 97 11 Processor 99 Removing the Processor 99 ...

Page 7: ...mputer Power Supply 110 Removing the Power Supply From the Desktop Computer 110 Replacing the Power Supply in the Desktop Computer 111 Power Connectors in the Desktop Computer 112 13 BIOS 117 Flashing the BIOS From a CD 117 Flashing the BIOS From the Hard Drive 118 14 System Board 119 Removing the System Board 119 Replacing the System Board 120 15 Troubleshooting 123 Tools 123 Power Lights 123 Bee...

Page 8: ...s 141 Drive Problems 142 Error Messages 144 IEEE 1394 Device Problems 145 Keyboard Problems 145 Lockups and Software Problems 146 Memory Problems 148 Mouse Problems 148 Network Problems 149 Power Problems 150 Printer Problems 151 Scanner Problems 152 Sound and Speaker Problems 153 Video and Monitor Problems 154 Dell Technical Update Service 156 Dell Support Utility 156 Accessing the Dell Support U...

Page 9: ...e procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update see the Dell Support website at support dell com Before Working on Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety WARNING Before working inside you...

Page 10: ...rom your computer and then unplug the cable from the network device 3 Disconnect all telephone or network cables from the computer 4 Disconnect your computer and all attached devices from their electrical outlets 5 Press and hold the power button while the system is unplugged to ground the system board CAUTION Before touching anything inside your computer ground yourself by touching an unpainted m...

Page 11: ...11 Inside View of Your Computer Mini Tower Computer 1 optical drive 2 power supply 3 back USB and audio connectors 4 system board 5 heat sink assembly 6 hard drive 7 fan 8 front USB and audio connectors 9 drive bays 2 4 3 7 9 1 5 6 8 ...

Page 12: ...omputer Desktop Computer 1 drive bays media card reader or floppy drive optical drive and hard drive 2 power supply 3 back USB and audio connectors 4 system board 5 heat sink assembly 6 front USB and audio connectors 1 2 3 5 6 4 ...

Page 13: ...Before Working on Your Computer 13 System Board Components Mini Tower Computer System Board Components 1 2 3 4 5 6 7 7 8 9 9 13 12 9 11 10 13 13 14 15 16 17 18 18 18 19 20 21 ...

Page 14: ...ppy drive connector 7 audio connectors 2 8 network adapter connector USB ports 2 9 USB ports 4 10 VGA video connector 11 RTC reset jumper RTCRS 12 parallel printer connector 13 serial connector 14 password jumper PSWD 15 battery socket 16 system board speaker BEEP 17 PCI x1 connectors SLOT2 SLOT 3 18 PCI Express x16 connector SLOT1 19 PS 2 serial connector 20 floppy drive connector DSKT 21 process...

Page 15: ...Before Working on Your Computer 15 Desktop Computer System Board Components 1 2 3 4 5 6 7 7 8 9 9 13 12 9 11 10 13 13 14 15 16 17 18 18 18 19 20 21 ...

Page 16: ...y drive connector 7 audio connectors 2 8 network adapter connector USB ports 2 9 USB ports 4 10 VGA video connector 11 RTC reset jumper RTCRS 12 parallel printer connector 13 serial connector 14 password jumper PSWD 15 battery socket 16 system board speaker BEEP 17 PCI Express x1 connectors SLOT2 SLOT 3 18 PCI Express x16 connector SLOT1 19 serial connector 20 floppy drive connector DSKT 21 proces...

Page 17: ...re turning on your computer 1 Replace the computer cover see Replacing the Mini Tower Computer Cover on page 21 2 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer ...

Page 18: ...18 Before Working on Your Computer ...

Page 19: ...ving the cover WARNING Do not operate your equipment with any cover s including computer covers bezels filler brackets front panel inserts and so on removed Mini Tower Computer Cover Removing the Mini Tower Computer Cover 1 Follow the procedure in Before Working on Your Computer on page 9 NOTE Ensure that sufficient space exists to support the removed cover CAUTION Ensure that you are working on a...

Page 20: ... release latch outward The edge of the cover closest to the latch pops up 4 Lift the cover away from the computer 5 Set the cover aside in a secure location 1 front of computer bezel 2 computer cover 3 security cable slot 4 cover release latch 5 padlock ring 2 1 3 4 5 ...

Page 21: ...Ensure that the cover is seated correctly 6 Set the computer upright CAUTION Ensure that none of the air vents of the computer are blocked 7 Follow the procedure in After Working on Your Computer on page 17 Desktop Computer Cover Removing the Desktop Computer Cover 1 Follow the procedure in Before Working on Your Computer on page 9 NOTE Ensure that sufficient space exists to support the removed co...

Page 22: ... release latch outward The edge of the cover closest to the latch pops up 4 Lift the cover away from the computer 5 Set the cover aside in a secure location 1 front of computer bezel 2 computer cover 3 security cable slot 4 cover release latch 5 padlock ring 2 1 3 4 5 ...

Page 23: ... the way 2 Ensure that no tools or extra parts are left inside the computer 3 Insert the two clamps on the edge of the chassis into the clamp slots on the cover 4 Press the computer cover down until you feel a click 5 Ensure that the cover is seated correctly CAUTION Ensure that none of the air vents of the computer are blocked 6 Follow the procedure in After Working on Your Computer on page 17 ...

Page 24: ...24 Computer Cover ...

Page 25: ... outlet before removing the cover NOTE This procedure applies only to the mini tower computer The desktop computer does not have a removable bezel Removing the Drive Bezel 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 3 Locate the blue latch inside the chassis beside the drive bezel along the ri...

Page 26: ...f the bezel into the bezel clamp slots along the left edge of the front panel 2 Slide the latch downward and hold it in place 3 Rotate the front cover toward the computer until the bezel grips on the right edge of the cover snap into place and then release the latch 4 Follow the procedure in After Working on Your Computer on page 17 1 bezel 2 bezel latch 1 bezel clamps 3 2 bezel 3 bezel latch 3 2 ...

Page 27: ...ge 9 2 Remove the drive bezel see Removing the Drive Bezel on page 25 and place it facedown on a flat surface 3 Holding the bezel insert tab for leverage use a plastic scribe to gently disengage the right side grip for the bezel insert 4 Swing the bezel insert to the left to disengage the left side grip 1 5 25 inch drive bezel insert 2 bezel insert tab 3 bezel insert grip 4 3 5 inch drive bezel in...

Page 28: ...first 1 Place the drive bezel face down on a flat surface 2 Holding the bezel insert almost vertically reseat the left bezel insert grip along the left edge of the rear of the bezel 3 Push the right side of the bezel insert down until it snaps into place 4 Follow the procedure in After Working on Your Computer on page 17 ...

Page 29: ...ess x16 card slot SLOT1 Two PCI card slots SLOT2 SLOT3 An optional riser card and riser card cage is available for the desktop computer NOTE For card slot locations see Mini Tower Computer System Board Components on page 13 or Desktop Computer System Board Components on page 15 If you are installing or replacing a card follow the procedures in this section If you are removing but not replacing a c...

Page 30: ...r Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 3 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position 4 If necessary disconnect any cables connected to the card 5 If you are removing the card permanently a Install a filler bracket in the empty card slot opening 1 alignment gu...

Page 31: ...For assistance with back panel connections see your Setup and Quick Reference Guide 7 If you removed an add in network connector a Enter the system setup program go to Onboard Devices and select Integrated NIC and then change the setting to On For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com b Connect the network cable to ...

Page 32: ...ard For a PCI card grasp the card by its top corners and ease it out of its connector For a PCI Express card pull the securing tab grasp the card by its top corners and ease it out of its connector 5 If your card includes a card retention bar remove the bar Gently pull the securing tab grasp the card by its top corners and ease it out of its connector 6 Prepare the new card for installation 1 alig...

Page 33: ...y cards 7 If you are installing the card into the PCI Express x16 card connector position the card so that the securing slot is aligned with the securing tab and gently pull the securing tab 8 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 9 Before you lower the card retention mechanism ensure The tops of all cards and filler brackets are flu...

Page 34: ...ut the card s cable connections see the documentation the card 12 Follow the procedure in After Working on Your Computer on page 17 13 IIf you installed a network adapter card and want to turn off the integrated network adapter use the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com CAUTION If your co...

Page 35: ...ow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Desktop Computer Cover on page 21 3 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position 4 If necessary disconnect any cables connected to the card 1 release lever 2 filler bracket 3 alignment guides 3 4 card 5 card retention...

Page 36: ...er For instructions see the documentation that came with the card d For more information on using the system setup program see the Dell Technology Guide on your computer or atsupport dell com Installing or Replacing a PCI or PCI Express Card in a Desktop Computer NOTE If applicable see Installing or Replacing a Card in the Optional Riser Card Cage on page 52 NOTE If you are installing a card to re...

Page 37: ... under the top edge of the bracket 5 Prepare the new card for installation NOTE For information on configuring the card making internal connections or customizing it for your computer see the documentation that came with the card 1 release lever 2 filler bracket 3 alignment guides 3 4 card 5 card retention latch 6 system board connector 2 1 4 5 6 3 ...

Page 38: ...ng any cards 6 If you are installing a PCI Express x16 card hold the securing tab release lever away from the card connector as you insert the new card into the connector slot 7 Place the card in the connector and press down firmly Using the following illustration as a guide ensure that the card is fully seated in the slot 1 release lever on card retention latch 2 card 3 card edge connector 4 card...

Page 39: ... the connector s release lever fits into the notch on the front end of the card 8 To secure the cards gently rotate the release lever downward to move the card retention latch into place 1 card fully seated 2 card not fully seated 3 improperly seated bracket 4 properly seated bracket 1 2 3 4 ...

Page 40: ...k adapter card and want to turn off the integrated network adapter use the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com CAUTION If your computer supports Active Management Technology AMT disabling the integrated network adapter also disables AMT functionality 12 Install any drivers required for the...

Page 41: ...uter discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Removing a PS 2 Serial Port Adapter From a Mini Tower Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19...

Page 42: ...ll cards and filler brackets are flush with the alignment guide The notch in the top of the card or filler bracket fits around the alignment guide 9 Secure any remaining card s by closing the card retention latch and snapping it into place 10 Follow the procedure in After Working on Your Computer on page 17 Installing or Replacing a PS 2 Serial Port Adapter in a Mini Tower Computer NOTE If you are...

Page 43: ...gn the PS 2 serial port adapter bracket in the slot and press down firmly Ensure that the adapter is fully seated in the slot Before you close the card retention mechanism ensure that The tops of all cards and filler brackets are flush with the alignment guide The notch in the top of the card or filler bracket fits around the alignment guide 1 card retention latch 2 alignment guide 3 PS 2 serial a...

Page 44: ...ard cables over the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 7 Connect the adapter cable to the serial port adapter connector on the system board for connector locations see Mini Tower Computer System Board Components on page 13 1 2 3 4 ...

Page 45: ...Cards 45 8 Follow the procedure in After Working on Your Computer on page 17 ...

Page 46: ... on page 21 3 Gently lift the release lever on the card retention latch to pivot the latch open The latch remains in the open position 4 Disconnect the PS 2 serial port cable from the system board see Desktop Computer System Board Components on page 15 5 Ease the PS 2 serial port adapter bracket out of its slot 6 If you are removing the adapter permanently install a filler bracket in the empty car...

Page 47: ...omputer on page 17 Installing or Replacing a PS 2 Serial Port Adapter in a Desktop Computer NOTE If applicable see Installing or Replacing a Card in the Optional Riser Card Cage on page 52 NOTE If you are replacing a card uninstall the driver for the existing card For instructions see the documentation that came with the card 1 Follow the procedure in Before Working on Your Computer on page 9 2 Re...

Page 48: ...ts are flush with the alignment guide The notch in the top of the card or filler bracket fits around the alignment guide 7 Secure the card s by closing the card retention latch and snapping it into place CAUTION Do not route card cables over the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 1 card retention latch 2 alignmen...

Page 49: ...on page 15 NOTE For information about the cable connections see the documentation for the PS 2 serial port adapter 9 Follow the procedure in After Working on Your Computer on page 17 1 release lever 2 adapter retention latch 3 PS 2 serial port adapter bracket 4 serial port adapter connector 5 serial port adapter system board connector 2 4 3 1 5 ...

Page 50: ...onnected to cards through the back panel openings b Rotate the riser card cage handle up and gently pull on the handle and lift the riser card cage up and away from the computer 4 Gently push the release lever on the card retention latch to pivot the latch open The latch remains in the open position 5 Disconnect any card cables from the system board see Desktop Computer System Board Components on ...

Page 51: ... cools your computer 8 Before you close the card retention mechanism ensure The tops of all cards and filler brackets are flush with the alignment guide The notch in the top of the card or filler bracket fits around the alignment guide 9 Secure the card s by closing the card retention latch and snapping it into place 10 Replace the riser card cage a Align the tabs in the side of the riser card cag...

Page 52: ...ion for the desktop computer only 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Desktop Computer Cover on page 21 3 Remove the riser card cage a Disconnect any cables connected to cards through the back panel openings b Rotate the riser card cage handle up and gently pull on the handle to lift the riser card cage up and away from t...

Page 53: ...he card retention mechanism ensure The tops of all cards and filler brackets are flush with the alignment guide The notch in the top of the card or filler bracket fits around the alignment guide 10 Secure the card s by closing the card retention latch and snapping it into place CAUTION Do not route card cables over the cards Cables routed over the cards can prevent the computer cover from closing ...

Page 54: ...54 Cards 15 Install any drivers required for the card For instructions on installing driver see the documentation that came with the card ...

Page 55: ...ices Two internal 3 5 inch SATA hard drives Two external 5 25 inch drives One optional floppy drive or an optional media card reader The desktop computer supports a combination of the following devices One internal 3 5 inch SATA hard drive One external 5 25 inch drive One optional floppy drive or an optional media card reader Recommended Drive Cable Connections Connect SATA hard drives to connecto...

Page 56: ...the cable connector key on the cable and the drive before connecting Connecting and Disconnecting Drive Cables When connecting and disconnecting a SATA data cable disconnect the cable using the pull tab 1 power cable 2 data connector 1 interface cable 2 interface connector 1 2 Power Connector SATA Connector 1 2 ...

Page 57: ...e Removing the Mini Tower Computer Cover on page 19 3 Remove the drive bezel see Removing the Drive Bezel on page 25 4 Disconnect the optical drive data cable from the system board connector 5 Disconnect the power cable and the optical drive data cable from the back of the drive 6 Remove the screw securing the optical drive to the optical drive bay 7 Slide the optical drive out through the front o...

Page 58: ...sing the system setup program see the Dell Technology Guide on your computer or at support dell com Replacing or Adding an Optical Drive in the Mini Tower Computer NOTE This procedure assumes that you have completed the removal procedure first 1 If necessary remove the drive panel insert see Removing an Optical Drive Panel Insert on page 59 2 Gently slide the optical drive into place aligning the ...

Page 59: ...nning the Dell Diagnostics see Dell Diagnostics on page 136 Removing an Optical Drive Panel Insert Release the optical drive panel insert by pushing it out of the chassis Installing an Optical Drive Panel Insert 1 Align the insert with the empty bay opening 2 Install two screws to secure the optical panel insert in place NOTE To comply with FCC regulations it is recommended that you replace the op...

Page 60: ...rom the computer 4 Disconnect the power and data cables from the back of the drive Replacing the Optical Drive in the Desktop Computer NOTE This procedure assumes that you have completed the removal procedure first 1 Unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer 2 If you are installing a ...

Page 61: ...he drive release latch up and insert the new optical drive 3 Connect the power and data cables to the drive 4 Align the shoulder screws with the screw guides and slide the drive into the bay until it clicks into place 5 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents ...

Page 62: ...working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance WARNING To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover 1 Disable the floppy drive or media card reader in the system ...

Page 63: ...from the back of the floppy drive 6 Grasp the drive release latch and slide it toward the bottom of the computer until the drive panel snaps open While holding the drive release latch in place slide the drive out of the computer Drive Panel Insert 1 2 ...

Page 64: ... the replacement drive 2 If you are installing a new floppy drive or media card reader a Remove the drive panel insert installed in the drive bay b Remove the four shoulder screws from the drive panel insert c Attach the shoulder screws to the new drive or media card reader 3 Align the shoulder screws on the floppy drive or media card reader with the shoulder screw guides in the bay and gently sli...

Page 65: ...Drives 65 4 Attach the power and data cables to the floppy drive or media card reader and to the system board ...

Page 66: ...ctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Removing a Floppy Drive or Media Card Reader From the Desktop Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 NOTE Since the following steps do not require the complete removal of the optical drive it is not necessary t...

Page 67: ...nd data cables from the back of the floppy drive or media card reader 6 If you are removing the floppy drive or media card reader permanently a Install the drive panel insert by lowering it into the drive bay until it clicks into place b Remove the data cable from the system board and remove it from the computer c Follow the procedure in After Working on Your Computer on page 17 d Enter the system...

Page 68: ...e panel insert installed in the drive bay b Remove the four shoulder screws from the drive panel insert c Attach the shoulder screws to the new floppy drive or media card reader 2 If you are replacing an existing floppy drive or media card reader remove the four shoulder screws from the existing drive or media card reader 3 Insert the four shoulder screws into the sides of the new floppy drive or ...

Page 69: ...e into the bay the slot labeled 2 until it clicks into place 6 Replace the optical drive see Replacing the Optical Drive in the Desktop Computer on page 60 7 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 8 Follow the procedure in After Working on Your Computer on page 17 1 floppy drive 2 drive bay label 1 2 ...

Page 70: ...ways unplug your computer from the electrical outlet before removing the cover CAUTION To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it CAUTION If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure NOTE Check the documentation for th...

Page 71: ...Drives 71 5 Press the release tabs inwards and slide the drive out of the bay 3 2 1 ...

Page 72: ...computer or at support dell com Replacing or Adding a Hard Drive in a Mini Tower Computer NOTE This procedure assumes that you have completed the removal procedure first 1 Check the documentation for the drive to verify that it is configured for your computer 2 If you are replacing a hard drive you must first swap the old drive for the new drive in the existing hard drive bracket see Hard Drive Br...

Page 73: ...Drives 73 4 Connect the power and data cables to the drive 5 Connect the data cable to the system board 1 hard drive 2 hard drive bracket 1 2 ...

Page 74: ...configuration For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 9 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 Hard Drive Bracket Mini Tower Computer If you are replacing the hard drive you must replace the old hard drive with the new hard drive in the hard drive...

Page 75: ...t surface with the label face up 4 With the top edge of the hard drive oriented toward the bracket tabs seat the left edge into the bracket inserting the pins on the bracket into the pinholes on the hard drive 5 Pull the right edge of the bracket out and seat the right edge of the hard drive inserting the pins on the bracket into the pinholes on the hard drive ...

Page 76: ...he following steps do not require the complete removal of the optical drive and the floppy drive it is not necessary to disconnect the cables connecting the two drives 4 Remove the optical drive from the bay and set it aside see Removing the Optical Drive From the Desktop Computer on page 59 5 Remove the floppy drive from the 3 5 inch bay and set it aside see Removing a Floppy Drive or Media Card ...

Page 77: ...our computer CAUTION To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 2 Unpack the replacement hard drive and prepare it for installation 3 If your replacement hard drive does not have the plastic hard drive bracket attached install the new drive in the existing bracket see Hard Drive Bracket Deskto...

Page 78: ...puter on page 68 7 Replace the optical drive see Replacing the Optical Drive in the Desktop Computer on page 60 8 Check all connectors to ensure they are properly attached and firmly seated 9 Follow the procedure in After Working on Your Computer on page 17 10 If the drive you just installed is the primary drive insert a bootable disk into your boot drive 1 hard drive 2 drive bay label 3 hard driv...

Page 79: ...n that came with your operating system 14 Verify your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 15 Install the operating system on the hard drive NOTE For instructions see the documentation that came with your operating system Hard Drive Bracket Desktop Computer 1 Place the hard drive in its bracket face down on a flat surface 2 Remove the four screw...

Page 80: ...80 Drives 4 Reseat the hard drive in the bracket with the label face up 5 Replace the four screws securing the hard drive to the bracket ...

Page 81: ...ng the cover Removing the I O Panel NOTE Note the routing of all cables as you remove them so that you can reroute them correctly when reinstalling the I O panel 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 CAUTION When sliding the I O panel out...

Page 82: ...82 I O Panel 1 I O panel release button 2 securing screw 3 I O panel 4 I O cable connector 3 1 2 4 Mini Tower Computer ...

Page 83: ... panel from the computer Replacing the I O Panel NOTE This procedure assumes that you have completed the removal procedure first 1 Reseat the I O panel into its slot in the computer chassis CAUTION Take care not to damage the cable connectors and the cable routing clips when sliding the I O panel into the computer 2 Align and slide the I O panel clamp in the I O panel clamp slot 1 securing screw 2...

Page 84: ...system board 5 Follow the procedure in After Working on Your Computer on page 17 CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 6 Verify that the computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 136 ...

Page 85: ...g on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 3 Disconnect the heat sink assembly power cable from the system board 4 Loosen the two captive screws securing the heat sink assembly to the system board WARNING Despite having a plastic shield the heat sink assembly may become very hot du...

Page 86: ...86 Processor Heat Sink Assembly 1 heat sink assembly 2 captive screws 2 1 heat sink assembly 2 captive screws 2 1 2 Mini Tower Computer 1 2 Desktop Computer ...

Page 87: ...emove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 3 Apply thermal solution to the heat sink as needed 4 Reseat the heat sink assembly in the computer chassis by reattaching it to the hinges and aligning the two captive screws with the holes on the system board 1 heat sink assembly 2 heat sink assembly bracket 3 captive ...

Page 88: ...TION Ensure that the heat sink assembly is correctly seated and secured 6 Reconnect the fan power cable to the system board see System Board Components on page 13 7 Follow the procedure in After Working on Your Computer on page 17 1 heat sink assembly 2 heat sink assembly bracket 3 captive screw housing 2 1 2 3 Desktop Computer ...

Page 89: ...orking on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 3 Locate the memory modules on the system board see System Board Components on page 13 4 Press the securing clip at each end of the memory module connector 5 Grasp the module by its edges and pull it upwards If the module is difficult...

Page 90: ...you are installing Otherwise your computer may not start properly NOTE If you install mixed pairs of PC2 5300 DDR2 667 MHz and PC2 6400 DDR2 800 MHz modules the modules function at the speed of the slowest module installed The specifications for the memory module are listed on a label on the module NOTE This procedure assumes that you have completed the removal procedure first 1 Install a single m...

Page 91: ...to the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module 3 Follow the procedure in After Working on Your Computer on page 17 4 When the message appears stating that memory size has changed press F1 to continue 5 Log on to your computer 6 Right click the My Computer icon on your Windows desktop and se...

Page 92: ...amount of memory RAM listed is correct 8 You can also enter the system setup program to verify the new memory is recognized by the computer For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com ...

Page 93: ...attery 1 Record the information on the screens in the system setup program so that you can restore the correct settings in step 4 of Replacing the Coin Cell Battery on page 94 For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com 2 Follow the procedure in Before Working on Your Computer on page 9 3 Remove the computer cover see...

Page 94: ...g up into the side of the socket opposite the battery retention tab 2 Snap the battery into place Ensure it is secured by the retention tab 3 Follow the procedure in After Working on Your Computer on page 17 4 Enter the system setup program to restore the settings you recorded in step 1 under the section Removing the Coin Cell Battery and enter the correct date and time For more information on usi...

Page 95: ...ge to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Compu...

Page 96: ...96 Speakers Mini Tower Computer Desktop Computer ...

Page 97: ...atory Compliance Homepage at www dell com regulatory_compliance CAUTION To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis NOTE This procedure assumes that you have completed the removal procedure first 1 Ins...

Page 98: ...98 Speakers 2 Connect the cables to the system board 3 Follow the procedure in After Working on Your Computer on page 17 Desktop Computer ...

Page 99: ...Removing the Processor 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 WARNING Despite having a plastic shield the heat sink assembly may be very hot during normal operation Allow sufficient time for it to cool before touching it 3 Remove the proce...

Page 100: ...s in the socket 6 Lift the processor out of the socket and place it into static protective packaging Leave the release lever extended in the release position so that the socket is ready for the new processor Replacing the Processor CAUTION Ground yourself by touching an unpainted metal surface on the back of the computer NOTE This procedure assumes that you have completed the removal procedure fir...

Page 101: ... processor cover If the cover is secured pivot the release lever until the processor cover can be opened CAUTION Position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer 3 Align the front and rear alignment notches on the processor with the front and rear alignment notches on the socket 1 processor cover 2 tab 3 proces...

Page 102: ...ce to secure the processor 8 Clean the thermal grease from the bottom of the heat sink CAUTION Always apply new thermal grease New thermal grease is critical for ensuring adequate thermal bonding which is a requirement for optimal processor operation 9 Apply new thermal solution to the top of the processor 10 Replace the processor fan and heat sink assembly see Replacing the Processor Heat Sink As...

Page 103: ...ini Tower Computer 1 Follow the procedure in Before Working on Your Computer on page 9 2 Remove the computer cover see Removing the Mini Tower Computer Cover on page 19 3 Disconnect the power cables from the system board and the drives CAUTION Make note of the routing of the power cables underneath the tabs in the computer chassis as you remove them from the system board and drives You must route ...

Page 104: ... approximately one inch 7 Lift the power supply up and out of the computer Replacing the Power Supply in the Mini Tower Computer NOTE This procedure assumes that you have completed the removal procedure first 1 Slide the power supply into place at the back of the computer chassis 1 release button 2 power supply 3 screws 4 4 AC power connector 1 2 3 4 ...

Page 105: ...es from being damaged 3 Reconnect the power cables to the system board and drives 4 Secure the hard drive cable optical drive data cable and the front panel cables to the securing clips inside the chassis where available NOTE Ensure all cable connectors are securely attached 5 Follow the procedure in After Working on Your Computer on page 17 CAUTION To connect a network cable first plug the cable ...

Page 106: ...n the Mini Tower Computer P1 System Board Connector Mini Tower Computer Pin Number Signal Name Wire Color Wire Gauge 1 3 3 VDC Orange AWG 20 2 3 3 VDC Orange AWG 20 3 COM Black AWG 20 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 ...

Page 107: ...low AWG 20 12 3 3 VDC Orange AWG 20 13 3 3 VDC SE Orange AWG 20 14 12 VDC Blue AWG 20 15 COM Black AWG 20 16 PS_ON Green AWG 22 17 COM Black AWG 20 18 COM Black AWG 20 19 COM Black AWG 20 20 NA NA AWG 20 21 5 VDC Red AWG 20 22 5 VDC Red AWG 20 23 5 VDC Red AWG 20 24 COM Black AWG 20 SE is a brown sense wire AWG 22 and is optional Pin Number Signal Name Wire Color Wire Gauge ...

Page 108: ...r Computer Pin Number Signal Name Wire Color Wire Gauge 1 COM Black AWG 18 2 COM Black AWG 18 3 12 VADC Yellow AWG 18 4 12 VADC Yellow AWG 18 Pin Number Signal Name Wire Color Wire Gauge 1 3 3 VDC Orange AWG 18 2 COM Black AWG 18 3 5 VDC Red AWG 18 4 COM Black AWG 18 5 12 VADC Yellow AWG 18 3 1 4 2 5 4 3 2 1 ...

Page 109: ... Mini Tower Computer Pin Number Signal Name Wire Color Wire Gauge 1 5 VDC Red AWG 22 2 COM Black AWG 22 3 COM Black AWG 22 4 12 VADC Yellow AWG 22 Pin Number Signal Name Wire Color Wire Gauge 1 3 3 VDC Orange AWG 18 2 COM Black AWG 18 3 5 VDC Red AWG 18 4 COM Black AWG 18 5 12 VADC Yellow AWG 18 5 4 3 2 1 ...

Page 110: ...m the system board and the drives CAUTION Note the routing of the power cables underneath the tabs in the computer chassis as you remove them from the system board and drives You must route these cables properly when you replace them to prevent them from being pinched or crimped 4 Remove the two screws that attach the power supply to the back of the computer chassis 5 Remove the optical drive and ...

Page 111: ...p and out of the computer Replacing the Power Supply in the Desktop Computer NOTE This procedure assumes that you have completed the removal procedure first 1 Slide the power supply into place at the back of the computer chassis 2 Replace and tighten the two screws that secure the power supply to the back of the computer chassis 1 release button 2 power supply 3 screws 2 4 AC power connector 1 2 3...

Page 112: ...d the front panel cables to the securing clips inside the chassis where available NOTE Ensure that all cable connectors are securely attached 5 Follow the procedure in After Working on Your Computer on page 17 CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 6 Verify the computer works correctly by running the Dell Diagnostics see D...

Page 113: ...WG 20 6 5 VDC Red AWG 20 7 COM Black AWG 20 8 POK Gray AWG 22 9 5 VFP Purple AWG 20 10 12 VDC White AWG 20 11 12 VDC White AWG 20 12 3 3 VDC Orange AWG 20 13 3 3 VDC SE Orange AWG 20 14 12 VDC Blue AWG 20 15 COM Black AWG 20 16 PS_ON Green AWG 22 17 COM Black AWG 20 18 COM Black AWG 20 19 COM Black AWG 20 20 NC NC AWG 20 21 5 VDC Red AWG 20 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 ...

Page 114: ...AWG 20 24 COM Black AWG 20 Pin Number Signal Name Wire Color Wire Gauge 1 COM Black AWG 18 2 COM Black AWG 18 3 12 VDC Yellow AWG 18 4 12 VDC Yellow AWG 18 Pin Number Signal Name Wire Color Wire Gauge 1 5 VDC Red AWG 22 2 COM Black AWG 22 3 COM Black AWG 22 4 12 VDC Yellow AWG 22 Pin Number Signal Name Wire Color Wire Gauge 3 1 4 2 ...

Page 115: ...ply 115 P5 and P6 Right Angle SATA Connectors Desktop Computer Pin Number Signal Name Wire Color Wire Gauge 1 3 3 VDC Orange AWG 18 2 COM Black AWG 18 3 5 VDC Red AWG 18 4 COM Black AWG 18 5 12 VDC Yellow AWG 18 ...

Page 116: ...116 Power Supply ...

Page 117: ...release F12 in even intervals until the Boot Device Menu appears If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop and then shut down your computer and try again 6 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Onboard or USB CD ROM and then press Enter NOTE Th...

Page 118: ...ment The File Download window appears 5 Click Save this program to disk and then click OK The Save In window appears 6 Click the down arrow to view the Save In menu select Desktop and then click Save The file downloads to your desktop 7 Click Close if the Download Complete window appears The file icon appears on your desktop and is titled the same as the downloaded BIOS update file 8 Double click ...

Page 119: ...ng the Mini Tower Computer Cover on page 19 or Removing the Desktop Computer Cover on page 21 4 Remove all cards from the expansion card slots see Cards on page 29 Insert them individually into static protective packaging 5 Disconnect all CD DVD floppy media card reader hard drive data cables from the system board 6 Disconnect all front panel cables from the system board 7 Disconnect the 12 V and ...

Page 120: ...tective packaging Replacing the System Board NOTE This procedure assumes that you have completed the removal procedure first 1 Remove the system board from its packaging and place it in position inside the computer chassis 2 Align the 11 screw holes on the system board with the screw holes in the chassis and ensure the back panel connectors are properly aligned in the openings on the back of the c...

Page 121: ...e memory modules onto the system board see Replacing or Adding a Memory Module on page 90 b Install the processor onto the system board see Replacing the Processor on page 100 c Install the processor heat sink assembly onto the system board see Replacing the Processor Heat Sink Assembly on page 87 9 Connect any additional cables to the system board as required 10 Install all PCI and PCI Express ca...

Page 122: ...122 System Board ...

Page 123: ...is blinking green the computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is off the computer is either turned off or is not receiving power Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure the powe...

Page 124: ...and mouse extension cables Too many devices on a power strip Multiple power strips connected to the same electrical outlet Beep Codes Your computer might emit a series of beeps during start up if the monitor cannot display errors or problems This series of beeps called a beep code identifies a problem For example beep code 1 3 1 one possible beep code consists of one beep a burst of three beeps an...

Page 125: ...ing properly identified or used 3 1 1 Slave DMA register failure 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard Controller Test failure 3 3 1 NVRAM power loss 3 3 2 Invalid NVRAM configuration 3 3 4 Video Memory Test failure 3 4 1 Screen initialization failure 3 4 2 Scr...

Page 126: ...er the diagnostic lights are present on the back panel See the Setup and Quick Reference Guide that ships with your computer for more information When the computer starts normally the lights flash and then turn off If the computer malfunctions use the sequence of the lights to help identify the problem NOTE After the computer completes POST all four lights turn off before booting to the operating ...

Page 127: ...y the computer turns on properly Ensure any power strips being used are plugged into an electrical outlet and are turned on Ensure the electrical outlet is working by testing it with another device such as a lamp Ensure the main power cable and front panel cable are securely connected to the system board Off A possible motherboard failure has occurred Unplug the computer Allow a minute for the pow...

Page 128: ...n If it illuminates there could be a problem with a peripheral Contact Dell see Contacting Dell on page 159 If the power supply diagnostic light still does not illuminate disconnect the power supply from the system board then press and hold the power supply button If the light illuminates there could be a problem with the system board If the power supply diagnostic light still does not illuminate ...

Page 129: ...nector and restart the computer If available install verified working memory of the same type into your computer If the problem persists contact Dell see Contacting Dell on page 159 Steady Amber A possible CPU or motherboard failure has occurred Replace the processor with a known good processor If the computer still fails to boot inspect the processor socket for damage If the problem persists cont...

Page 130: ... and restart the computer If the computer boots add the cards back one by one until you find the faulty one If the problem persists the system board is probably faulty Contact Dell see Contacting Dell on page 159 Steady Amber A possible motherboard failure has occurred Disconnect all internal and external peripherals and restart the computer If the computer boots add the peripheral back one by one...

Page 131: ...s are installed remove the modules and reinstall one module see Memory Modules on page 89 Restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Memory Modules on page 89 If the probl...

Page 132: ...ne at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer If the problem persists contact Dell see Contacting Dell on page 159 Steady Green Memory modules are detected but a memory configuration or compatibility error has occurred Ensure no special requirements for memory module connector ...

Page 133: ...ct Dell see Contacting Dell on page 159 Steady Green Another failure has occurred Ensure all hard drive and optical drive cables are properly connected to the system board see the System Board Components section for your computer If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning prop...

Page 134: ...y not match the hardware configuration Check cable connections If the problem persists contact Dell technical support see Contacting Dell on page 159 DISKETTE READ FAILURE The floppy disk may be defective or a cable may be loose Replace the floppy disk check for a loose cable connection HARD DISK READ FAILURE Possible HDD failure during HDD boot test Contact Dell technical support see Contacting D...

Page 135: ...le HDD failure This feature can be enabled or disabled in the system setup program Hardware Troubleshooter If a device is either not detected during the operating the system setup program or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility For more information on using the system setup program see the Dell Technology Guide on your comput...

Page 136: ...iagnostics From Your Hard Drive Before running the Dell Diagnostics enter the system setup program to review your computer s configuration information and ensure the device you want to test is displayed and active in the system setup program For more information on using the system setup program see the Dell Technology Guide on your computer or at support dell com The Dell Diagnostics is located o...

Page 137: ...ry test which can take up to thirty minutes or more to complete When the test completes record the test results and then press any key to return to the previous menu 7 At the Dell Diagnostics Main Menu left click with the mouse or press Tab and then Enter to select the test you want to run see Dell Diagnostics Main Menu on page 139 NOTE Write down any error codes and problem descriptions exactly a...

Page 138: ...start from the CD DVD If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 6 Press 1 to Run the 32 Bit Dell Diagnostics 7 At the Dell Diagnostics Menu press 1 to select Dell 32 bit Diagnostics for Resource CD graphical user interface 8 Press Tab to select Test System and then press Enter N...

Page 139: ...e test results and then press any key to return to this menu After Test System is selected the following menu appears Option Function Test Memory Run the stand alone memory test Test System Run system diagnostics Exit Exit the diagnostics Option Function Express Test Performs a quick test of devices in the system This typically can take 10 to 20 minutes NOTE The Express Test requires no interactio...

Page 140: ... contacting Dell support have your Service Tag ready The Service Tag for your computer is located at the top of each test screen The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option Symptom Tree This option allows you to select tests based on a symptom of the problem you are having This option lists the most common symptoms Tab Function Result...

Page 141: ...t your Dell computer to the Windows Classic view Battery Problems WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Configuration Displays the hardware configuration for the selected device The Dell Diagnosti...

Page 142: ...mpliance Homepage at www dell com regulatory_compliance ENSURE MICROSOFT WINDOWS RECOGNIZES THE DRIVE Windows XP Click Start and click My Computer Windows Vista Click the Windows Vista Start button and click Computer If the drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE D...

Page 143: ... error occurs Try closing all programs before you write to the optical TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DISC See the Dell Technology Guide on your computer or at support dell com or search for the keyword standby in Windows Help and Support for information on power management modes Hard drive problems RUN CHECK DISK Windows XP 1 Click Start and click My Computer 2 Right click L...

Page 144: ...ures 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions Windows Vista 1 Click Start Control Panel Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions drive letter IS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the d...

Page 145: ...e and Maintenance System System Properties Hardware Device Manager Windows Vista 1 Click Start Control Panel Hardware and Sound 2 Click Device Manager If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see Contacting Dell on page 159 IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact the IEEE 1394 ...

Page 146: ...y Compliance Homepage at www dell com regulatory_compliance The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See Power Lights on page 123 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding CAUTION You may lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to ge...

Page 147: ...ironments 1 Click Start Control Panel Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for 8 to 10 seconds until the computer turns off and t...

Page 148: ...nstall additional memory see Replacing or Adding a Memory Module on page 90 Reseat the memory modules to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 136 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see Replacing or Adding a Memory Module on page 90 Ensure you are following the memory installation...

Page 149: ...THE MOUSE SETTINGS Windows XP 1 Click Start Control Panel Mouse 2 Adjust the settings as needed Windows Vista 1 Click Start Control Panel Hardware and Sound Mouse 2 Adjust the settings as needed REINSTALL THE MOUSE DRIVER See the Dell Technology Guide on your computer or at support dell com RUN THE HARDWARE TROUBLESHOOTER See Hardware Troubleshooter on page 135 Network Problems WARNING Before work...

Page 150: ...he mouse or press the power button to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure any power strips bein...

Page 151: ...ead the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINT...

Page 152: ...iance Homepage at www dell com regulatory_compliance NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if the scanner has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK T...

Page 153: ...RNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speak...

Page 154: ...on For information about your graphics card go to support dell com The screen is blank NOTE For troubleshooting procedures see the monitor s documentation The screen is difficult to read CHECK THE MONITOR CABLE CONNECTION Ensure the monitor cable is connected to the correct graphics card for dual graphics card configurations If you are using the optional DVI to VGA adapter ensure that the adapter ...

Page 155: ...evices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS Windows XP 1 Click Start Control Panel Appearance and Themes 2 Click the area you want to change or click the Display icon 3 Try different settings for Color quality and Screen resolution Win...

Page 156: ...y for self support information software updates and health scans of your computing environment Accessing the Dell Support Utility Access the Dell Support Utility from the icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click Start All Programs Dell Support Dell Support Settings 2 Ensure that the Show icon on the taskbar option is checked NOTE I...

Page 157: ...ell Support Utility off Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen ...

Page 158: ...158 Troubleshooting ...

Page 159: ...1 Visit support dell com 2 Verify your country or region in the Choose a Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you ...

Page 160: ...160 Contacting Dell ...

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