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Dell OPTIPLEX 3010 Desktop, Owner'S Manual, Page: 1 / 63

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Dell OptiPlex 3010 Desktop
Owner's Manual

Regulatory Model: D07D

Regulatory Type: D07D001

Summary of Contents for OPTIPLEX 3010 Desktop

Page 1: ...Dell OptiPlex 3010 Desktop Owner s Manual Regulatory Model D07D Regulatory Type D07D001 ...

Page 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Page 3: ...g The Memory 16 Removing the Chassis Intrusion Switch 16 Installing The Chassis Intrusion Switch 17 Removing The Speaker 17 Installing The Speaker 18 Removing The Heat Sink and Processor 19 Installing The Heat Sink and Processor 20 Removing The Coin Cell Battery 21 Installing The Coin Cell Battery 21 Removing The Power Switch Cable 21 Installing The Power Switch Cable 22 Removing The Front Thermal...

Page 4: ...rride Jumper is installed 51 Attachment failed to respond 51 Bad command or file name 51 Bad error correction code ECC on disk read 51 Controller has failed 52 Data error 52 Decreasing available memory 52 Diskette drive 0 seek failure 52 Diskette read failure 52 Diskette subsystem reset failed 52 Gate A20 failure 52 General failure 52 Hard disk drive configuration error 52 Hard disk drive controll...

Page 5: ... sector not found 55 Reset failed 55 Sector not found 55 Seek error 55 Shutdown failure 55 Time of day clock stopped 55 Time of day not set please run the System Setup program 55 Timer chip counter 2 failed 56 Unexpected interrupt in protected mode 56 WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is operating outside of normal specificat...

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Page 7: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 8: ...ws 7 1 Click Start 2 Click Shut Down or 1 Click Start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them of...

Page 9: ... Your Computer 2 Pull up the cover release latch at the side of the computer 3 Lift the cover upward to a 45 degree angle and remove it from the computer Related Links Installing the Cover Installing The Cover 1 Place the computer cover on the chassis 2 Press down on the computer cover until it clicks into place 3 Follow the procedures in After Working Inside Your Computer Related Links Removing T...

Page 10: ...alling The Front Bezel 1 Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front 2 Rotate the bezel towards the computer to engage the four front bezel retention clips until they click into place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing The Front Bezel Removing the Expansion Card 1 Follow the proc...

Page 11: ...s connector and remove it from the computer 5 Lift the PCIe x1 expansion card if any up and out of its connector and remove it from the computer 6 Lift the PCI expansion card if any up and out of its connector and remove it from the computer 7 Lift the PCI x4 expansion card if any up and out of its connector and remove it from the computer 11 ...

Page 12: ...ure it in place 4 Insert the PCIe x16 card if any into the connector on the system board and press down to secure it in place 5 Install the cover 6 Follow the procedures in After Working Inside Your Computer Related Links Removing The Expansion Card Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the front bezel 4 Remove the dat...

Page 13: ...o the optical drive 3 Install the front bezel 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing The Optical Drive Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the data cable and power cable from the back of the hard drive 4 Press the hard drive bracket latch towards the hard...

Page 14: ...cket 6 Turn over the hard drive bracket and release the screws that secure the 2 5 inch hard drive to the underside of the bracket 7 Flex the hard drive bracket and then remove the two 2 5 inch hard drives from the bracket 8 Release the screws that secure the 2 5 inch hard drive to the top of the hard drive bracket 14 ...

Page 15: ...rd drive or the two 2 5 inch hard drives into the bracket 3 Press the hard drive bracket latch towards the hard drive and insert it into the chassis 4 Connect the data cable and power cable to the back of the hard drive s 5 Install the cover 6 Follow the procedures in After Working Inside Your Computer Related Links Removing The Hard Drive Removing the Memory 1 Follow the procedures in Before Work...

Page 16: ... the order of A1 B1 A2 B2 2 Press down on the memory modules until the retention clips spring back to secure them in place 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing The Memory Removing the Chassis Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the intrusion switch cable f...

Page 17: ...to the chassis rear and slide it toward the chassis top to secure it 2 Connect the intrusion switch cable to the system board 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing The Intrusion Switch Removing The Speaker 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the speaker cable from the syste...

Page 18: ...lling The Internal Speaker Installing The Speaker 1 Press the speaker securing tab and slide the speaker downward to secure it 2 Thread the speaker cable into the chassis clip 3 Connect the speaker cable to the system board 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing The Internal Speaker 18 ...

Page 19: ...uter 2 Remove the cover 3 Disconnect the heat sink assembly cable from the system board 4 Loosen the captive screws in the order 1 2 3 and 4 5 Lift the heat sink assembly upwards and remove it from the computer Lay the assembly with the fan facing downwards and with the thermal grease facing upwards 6 Press the release lever down and then move it outward to release it from the retention hook that ...

Page 20: ...rocessor is properly seated 2 Lower the processor cover 3 Press the release lever down and then move it inward to secure it with the retention hook 4 Place the heat sink assembly into the chassis 5 Tighten the captive screws to secure the heat sink assembly to the system board 6 Connect the heat sink assembly cable to the system board 7 Install the cover 8 Follow the procedures in After Working In...

Page 21: ...ttery Installing The Coin Cell Battery 1 Place the coin cell battery into its slot on the system board 2 Press the coin cell battery downwards until it is secured 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing The Coin Cell Battery Removing The Power Switch Cable 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the co...

Page 22: ...talling The Power Switch Cable 1 Slide the power switch cable in through the front of the computer 2 Secure the power switch cable to the chassis 3 Connect the power switch cable to the system board 4 Install the front bezel 5 Install the cover 6 Follow the procedures in After Working Inside Your Computer Related Links Removing The Power Switch Cable 22 ...

Page 23: ...puter 2 Remove the cover 3 Remove the front bezel 4 Disconnect the thermal sensor cable from the system board 5 Unthread the thermal sensor cable from the chassis clips 6 Unthread the thermal sensor cable from the chassis clip 7 Pry the thermal sensor away from the chassis front and remove 23 ...

Page 24: ...ble to the system board 4 Install the front bezel 5 Install the cover 6 Follow the procedures in After Working Inside Your Computer Related Links Removing The Front Thermal Sensor Removing The System Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the front bezel 4 Disconnect the system fan cable from the system board 5 Unthread the system fan cable f...

Page 25: ...rommets inward and through the slots in the front of the computer 7 Lift and remove the system fan out of the computer 8 Pry up and remove the four grommets from the system fan Related Links Installing The System Fan 25 ...

Page 26: ...l 6 Install the cover 7 Follow the procedures in After Working Inside Your Computer Related Links Removing The System Fan Removing The Input Output Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the front bezel 4 Disconnect the Input Output panel or the FlyWire cable from the system board 5 Remove the screw that secures the Input Output panel to th...

Page 27: ...e screw to secure the Input Output panel to the chassis 4 Connect the Input Output panel or the FlyWire cable to the system board 5 Install the front bezel 6 Install the cover 7 Follow the procedures in After Working Inside Your Computer Related Links Removing The Input Output Panel Removing The Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove...

Page 28: ...er cable from the chassis clips 6 Disconnect the 24 pin power cable from the system board 7 Unthread the 24 pin power cable from the chassis clip 8 Remove the screws that secure the power supply to the back of the computer 28 ...

Page 29: ...s and slide towards the back of the computer to secure it 2 Tighten the screws to secure the power supply from the back of the computer 3 Thread the 24 pin power cable into the chassis clip 4 Connect the 24 pin power cable to the system board 5 Thread the 4 pin power cable into the chassis clips 6 Connect the 4 pin power cable to the system board 7 Install the PSU thermal sensor 8 Install the cove...

Page 30: ...t bezel 4 Remove the hard drive 5 Remove the expansion cards 6 Remove the heat sink 7 Disconnect all the cables connected to the system board 8 Lift and release the expansion card latch to gain access to the screws securing the system board 9 Remove the screws that secure the system board to the chassis 10 Slide the system board towards the front of the computer 30 ...

Page 31: ...chassis 3 Close the expansion card latch 4 Connect the cables to the system board 5 Install the heat sink 6 Install the expansion card 7 Install the hard drive 8 Install the front bezel 9 Install the cover 10 Follow the procedures in After Working Inside Your Computer Removing The PSU Thermal Sensor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the ...

Page 32: ...stalling The PSU Thermal Sensor Installing The PSU Thermal Sensor 1 Secure the thermal sensor to the power supply 2 Thread the thermal sensor cable into the chassis clip 3 Connect the thermal sensor cable to the system board 4 Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing The PSU Thermal Sensor 32 ...

Page 33: ... boot menu enhancements are as follows Easier access Although the Ctrl Alt F8 keystroke still exists and can be used to call up the menu simply press F12 during system boot to access the menu User prompting Not only is the menu easy to access when you are prompted to use the keystroke on the BIOS splash screen see image below The keystroke is not hidden Diagnostics options The boot menu includes t...

Page 34: ...e second method is good if the monitor is already warmed up If it is not the system often passes the window of opportunity before the video signal is visible If this is the case rely on the first method the keyboard lights to know the keyboard is initialized Beep Codes and Text Error Messages The OptiPlex BIOS is capable of displaying error messages in plain English along with beep codes If the BI...

Page 35: ... 2 Size DIMM 3 Size and DIMM 4 Size Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology PCI Information Displays SLOT1 SLOT2 SLOT3 SLOT4 Device Information Displays SATA 0 SATA 1 SATA 2 SATA 3 and LOM MAC Address Boot Sequence Allows you to specify th...

Page 36: ...controls whether hard drive errors for integrated drives are reported during system startup This option is disabled by default USB Configuration Allows you to enable or disable the integrated USB controller for Boot Support Rear Dual USB Ports Front USB Ports Rear Quad USB Ports Miscellaneous Devices Allows you to enable or disable the Wi Fi Radio Table 3 Security Option Description Administrative...

Page 37: ...he BIOS module interface of the optional Computrace Service from Absolute Software Enables or disables the optional Computrace service designed for asset management Deactivate This option is disabled by default Disable Activate Chassis Intrusion Allows you to control the chassis intrusion feature You can set this option to Enable Disable On Silent Enabled by default if chassis intrusion is detecte...

Page 38: ...ult setting Delete All Keys Deletes all the keys NOTE If you disable the Custom Mode all the changes made will be erased and the keys will restore to default settings Table 5 Performance Option Description Multi Core Support This field specifies whether the process will have one or all cores enabled This option is enabled by default Intel SpeedStep Allows you to enable or disable the Intel SpeedSt...

Page 39: ...er supply Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN LAN Only Allows the system to be powered on by special LAN signals This option is Disabled by default Table 7 POST Behavior Option Description Numlock LED Allows you to enable or disable the Numlock feature when your computer starts This option is enabled b...

Page 40: ...m This option is not set by default Some graphics cards require that the SERR message mechanism be disabled Table 10 Image Server Option Description Lookup Method Specifies how the ImageServer looks up the server address Static IP DNS enabled by default NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer ImageServer ...

Page 41: ... client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Client Gateway Specifies the gateway IP address for the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the Syst...

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Page 43: ...e diagnostic lights will blink when the power button is amber or off and will not blink when it is blue This has no other significance Diagnostic Light Patterns LED Power Button Problem Description The computer is either turned off or is not receiving power Troubleshooting Steps Re seat the power cable in the power connector at the back of the computer and the electrical outlet Bypass power strips...

Page 44: ...there could be a problem with a peripheral If the LED still does not illuminate remove the PSU connections from the system board then press and hold the power supply button If it illuminates there could be a problem with the system board If the LED still does not illuminate the problem is with the power supply LED Power Button Problem Description Memory modules are detected but a memory power fail...

Page 45: ...omputer boots add the peripheral cards back one by one until you find the bad one LED Power Button Problem Description Power connector not installed properly Troubleshooting Steps Re seat the 2x2 power connector from the power supply unit LED Power Button Problem Description Possible peripheral card or system board failure has occurred Troubleshooting Steps Remove all peripheral cards from the PCI...

Page 46: ...nute reinstall the battery and restart LED Power Button Problem Description A possible processor failure has occurred Troubleshooting Steps Re seat the processor LED Power Button Problem Description Memory modules are detected but a memory failure has occurred Troubleshooting Steps If two or more memory modules are installed remove the modules then re install one module and re start the computer I...

Page 47: ...ed remove the modules then reinstall one module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer LED Power Button Problem Description Memory modules are detected but a memory co...

Page 48: ...ystem board resource and or hardware failure has occurred Troubleshooting Steps Clear CMOS Disconnect all internal and external peripherals and restart the computer If the computer boots add the peripheral cards back one by one until you find the bad one If the problem persists the system board system board component is faulty LED Power Button Problem Description Some other failure has occurred Tr...

Page 49: ... of beeps the BIOS should detect if the user presses the power button If so BIOS will jump out from looping and execute the normal shutdown process and power system Code 1 1 2 Cause Microprocessor register failure Code 1 1 3 Cause NVRAM Code 1 1 4 Cause ROM BIOS checksum failure Code 1 2 1 Cause Programmable interval timer Code 1 2 2 Cause DMA initialization failure Code 1 2 3 Cause DMA page regis...

Page 50: ... 1 Cause Screen initialization failure Code 3 4 2 Cause Screen retrace failure Code 3 4 3 Cause Search for video ROM failure Code 4 2 1 Cause No time tick Code 4 2 2 Cause Shutdown failure Code 4 2 3 Cause Gate A20 failure Code 4 2 4 Cause Unexpected interrupt in protected mode Code 4 3 1 Cause Memory failure above address 0FFFFh Code 4 3 3 Cause Timer chip counter 2 failure Code 4 3 4 Cause Time ...

Page 51: ...n The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician Alert Security override Jumper is installed Description The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed Attachment failed to respond Description The floppy or hard drive controller cann...

Page 52: ...the computer configuration information may not match the hardware configuration Diskette read failure Description The floppy disk may be defective or a cable may be loose If the drive access light turns on try a different disk Diskette subsystem reset failed Description The floppy drive controller may be faulty Gate A20 failure Description One or more memory modules may be faulty or improperly sea...

Page 53: ...odule The module should be re seated or installed Keyboard failure Description A cable or connector may be loose or the keyboard or keyboard mouse controller may be faulty Memory address line failure at address read value expecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory allocation error Description The ...

Page 54: ...id Description The amount of memory recorded in the computer configuration information does not match the memory installed in the computer Memory tests terminated by keystroke Description A keystroke interrupted the memory test No boot device available Description The computer cannot find the floppy disk or hard drive No boot sector on hard disk drive Description The computer configuration informa...

Page 55: ...ription The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective Reset failed Description The disk re set operation failed Sector not found Description The operating system cannot locate a sector on the floppy or hard drive Seek error Description The operating system cannot find a specific track ...

Page 56: ... possible error conditions When your computer finishes booting immediately back up your data and replace your hard drive for installation procedures see Adding and Removing Parts for your computer type If no replacement drive is immediately available and the drive is not the only bootable drive enter System Setup and change the appropriate drive setting to None Then remove the drive from the compu...

Page 57: ...els two 82C37 DMA controllers with seven independently programmable channels Interrupt Levels Integrated I O APIC capability with 24 interrupts BIOS Chip NVRAM 64 MB 8 MB Processor Processor type Intel Core i3 series Intel Core i5 series Total Cache up to 8 MB cache depending on processor type Memory Type DDR3 Speed 1333 MHz Connectors two DIMM slots Capacity 1 GB 2 GB and 4 GB Minimum Memory 1 GB...

Page 58: ...ress x1 slot bidirectional speed 1 GB s x16 slot bidirectional speed 16 GB s SATA 1 5 Gbps and 3 0 Gbps Cards PCI Express x1 Mini Tower up to three full height cards Desktop up to three low profile cards Small Form Factor up to one low profile cards PCI Express x16 Mini Tower up to one full height cards Desktop up to one low profile cards Small Form Factor up to one low profile cards Drives Extern...

Page 59: ...deo 15 pin VGA connector 19 pin HDMI connector NOTE Available video connectors may vary based on the graphics card selected System Board Connectors PCI Express x1 data width maximum one PCI Express lane Mini Tower Desktop three 36 pin connector Small Form Factor one 36 pin connector PCI Express x16 data width maximum 16 PCI Express lanes Mini Tower Desktop Small Form Factor one 164 pin connector S...

Page 60: ...cates power on state blinking blue light indicates sleep state of the computer Amber light Solid amber light when the computer does not start indicates a problem with the system board or power supply Blinking amber light indicates a problem with the system board Drive activity light Blue light Blinking blue light indicates that the computer is reading data from or writing data to the hard drive Di...

Page 61: ...Hz 3 6 A Coin cell battery 3 V CR2032 lithium coin cell NOTE Heat dissipation is calculated by using the power supply wattage rating Physical Height Width Depth Weight Mini Tower 36 00 cm 14 17 inches 17 50 cm 6 89 inches 41 70 cm 16 42 inches 8 87 kg 19 55 lb Desktop 36 00 cm 14 17 inches 10 20 cm 4 01 inches 41 00 cm 16 14 inches 7 56 kg 16 67 lb Small Form Factor 29 00 cm 11 42 inches 9 26 cm 3...

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Page 63: ...hone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or suppor...

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