Dell Latitude CP, Reference And Troubleshooting Manual

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Warranties and Return Policy D-1
Appendix D
Warranties and Return Policy
L
imited Three-Year Warranty
(U.S. and Canada Only)
Dell Computer Corporation (“Dell”) manufactures its hard-
ware products from parts and components that are new or
equivalent to new in accordance with industry-standard
practices. Dell warrants that the hardware products it manu-
factures will be free from defects in materials and
workmanship. The warranty term is three years beginning
on the date of invoice, as described in the following text.
Damage due to shipping the products to you is covered
under this warranty. Otherwise, this warranty does not
cover damage due to external causes, including accident,
abuse, misuse, problems with electrical power, servicing
not authorized by Dell, usage not in accordance with
product instructions, failure to perform required preven-
tive maintenance, and problems caused by use of parts
and components not supplied by Dell.
This warranty does not cover any items that are in one or
more of the following categories: software; external
devices (except as specifically noted); accessories or
parts added to a Dell system after the system is shipped
from Dell; accessories or parts added to a Dell system
through Dell’s system integration department; accesso-
ries or parts that are not installed in the Dell factory; or
DellWare products. Monitors, keyboards, and mice that
are Dell-branded or that are included on Dell’s standard
price list are covered under this warranty; all other moni-
tors, keyboards, and mice (including those sold through
the DellWare program) are not covered. Batteries for
portable computers are covered only during the initial
one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice date,
Dell will repair or replace products covered under this lim-
ited warranty that are returned to Dell’s facility. To request
warranty service, you must call Dell’s Customer Technical
Support within the warranty period. Refer to Chapter 5,
“Getting Help,” or to the section titled “Contacting Dell”
in your online System User’s Guide to find the appropriate
telephone number for obtaining customer assistance. If
warranty service is required, Dell will issue a Return Mate-
rial Authorization Number. You must ship the products
back to Dell in their original or equivalent packaging, pre-
pay shipping charges, and insure the shipment or accept
the risk of loss or damage during shipment. Dell will ship
the repaired or replacement products to you freight prepaid
if you use an address in the continental U.S. or Canada,
where applicable. Shipments to other locations will be
made freight collect.
NOTE: Before you ship the product(s) to Dell, back up
the data on the hard-disk drive(s) and any other storage
device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does
not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manu-
facturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a prod-
uct, its warranty term is not extended.
Coverage During Years Two and Three
During the second and third years of this limited war-
ranty, Dell will provide, on an exchange basis and subject
to Dell’s Exchange Policy in effect on the date of the
exchange, replacement parts for the Dell hardware prod-
uct(s) covered under this limited warranty when a part
requires replacement. You must report each instance of
hardware failure to Dell’s Customer Technical Support in
advance to obtain Dell’s concurrence that a part should
be replaced and to have Dell ship the replacement part.
Dell will ship parts and prepay the shipping costs if you