OptiPlex 7480 All-In-One
Service Manual
Regulatory Model: W26CRegulatory Type: W26C001/W26C002
May 2020Rev. A00
Page 1: ...OptiPlex 7480 All In One Service Manual Regulatory Model W26C Regulatory Type W26C001 W26C002 May 2020 Rev A00 ...
Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...
Page 3: ...ling the cable cover 20 Back cover 21 Removing the back cover 21 Installing the back cover 23 Hard drive 24 Removing the hard drive 24 Installing the hard drive 25 Memory modules 26 Removing the memory modules 26 Installing the memory modules 27 System board shield 28 Removing the system board shield 28 Installing the system board shield 29 Solid state drive 30 Removing the M 2 2230 solid state dr...
Page 4: ...Removing the processor 55 Installing the processor 56 Rear I O bracket 58 Removing the rear I O bracket 58 Installing the rear I O bracket 59 System board 61 Removing the system board 61 Installing the system board 65 Speakers 68 Removing the speakers 68 Installing the speakers 69 Power button board 70 Removing the power button board 70 Installing the power button board 71 Microphones 72 Removing ...
Page 5: ...password 96 Assigning a system setup password 97 Deleting or changing an existing system setup password 97 5 Troubleshooting 98 Dell SupportAssist Pre boot System Performance Check diagnostics 98 Running the SupportAssist Pre Boot System Performance Check 98 Display built in self test 98 Diagnostics 99 Recovering the operating system 100 Flashing BIOS USB key 100 Flashing the BIOS 100 WiFi power c...
Page 6: ...pped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAU...
Page 7: ... memory integrity intermittent memory errors etc The more difficult type of damage to recognize and troubleshoot is the intermittent also called latent or walking wounded failure Perform the following steps to prevent ESD damage Use a wired ESD wrist strap that is properly grounded The use of wireless anti static straps is no longer allowed they do not provide adequate protection Touching the chas...
Page 8: ...hould be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in ESD sensitive devices should be removed from packaging only at an ESD protected work surface and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded Always place parts in your hand on the ESD mat in the system or in...
Page 9: ...moved before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Safety instructions 9 ...
Page 10: ... when the component is replaced NOTE Some systems have magnetic surfaces Ensure that the screws are not left attached to such surface when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 OptiPlex 7480 All in One screw list Component Screw type Quantity Screw image Cable cover optional M3x9 1 System board shield M3x5 5 Bottom cover M3x5 4 M 2 2230 solid state ...
Page 11: ...crete Captive screws 9 Power supply unit PSU M3x5 2 PSU fan M3x5 2 Rear I O bracket M3x5 4 System board M3x5 9 Speakers M3 4 7 1xZN 6 Power button board M3x5 1 Microphones M2x2 5 4 Side I O board shield M3x5 2 Side I O board M2 5x3 5 2 Antenna modules M2x2 5 2 Display panel M3x5 11 Middle frame M3x5 17 Audio board M3x5 1 Removing and installing components 11 ...
Page 12: ...ervicing About this task The following image provides a visual representation of the fixed stand removal procedure Steps 1 Press and slide the release button up 2 Hold the button in the release position and lift the stand upward 3 Slide the stand downward to lift the stand off the back cover Installing the fixed stand Prerequisites If you are replacing a component remove the existing component bef...
Page 13: ...rking inside your computer Removing the articulating stand Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION When servicing the system place it on an elevated clean and flat surface It is recommended to remove the stand to avoid accidental damage to the system display during servicing About this task The following image provides a visual representation of the arti...
Page 14: ...Steps 1 Press and slide the release button up 14 Removing and installing components ...
Page 15: ...et from the bottom cover and pull it out Installing the articulating stand Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the articulating stand installation procedure Removing and installing components 15 ...
Page 16: ...d Prerequisites NOTE Follow the same procedure to remove the Height Adjustable Stand with Optical Disk Drive 1 Follow the procedure in Before working inside your computer CAUTION When servicing the system place it on an elevated clean and flat surface Dell recommends removing the stand to avoid accidental damage to the system display during servicing About this task The following image provides a ...
Page 17: ...ght adjustable stand Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE Follow the same procedure to install the Height Adjustable Stand with Optical Disk Drive About this task The following image provides a visual representation of the height adjustable stand installation procedure Removing and installing components 17 ...
Page 18: ...over Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION When servicing the system place it on an elevated clean and flat surface It is recommended to remove the stand to avoid accidental damage to the system display during servicing 2 Remove the stand About this task The following image provides a visual representation of the cable cover removal procedure 18 Removi...
Page 19: ...route the power cable from the slots on the cable cover 2 Remove the screw M3x9 that secures the cable cover to the bottom cover 3 Lift the cable cover from the bottom cover Removing and installing components 19 ...
Page 20: ...are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the cable cover installation procedure 20 Removing and installing components ...
Page 21: ...r computer Back cover Removing the back cover Prerequisites 1 Follow the procedure in Before working inside your computer CAUTION When servicing the system place it on an elevated clean and flat surface It is recommended to remove the stand to avoid accidental damage to the system display during servicing 2 Remove the stand 3 Remove the cable cover optional About this task The following image prov...
Page 22: ...ack cover to release it from the latch on the system board shield 2 Slide the back cover up to release the tabs on the cover from the slots on the middle frame 3 Lift the back cover and remove it from the system 22 Removing and installing components ...
Page 23: ...are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the back cover installation procedure Removing and installing components 23 ...
Page 24: ...ble cover optional 2 Install the stand 3 Follow the procedure in After working inside your computer Hard drive Removing the hard drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover About this task The following image indicates the location of the hard drive and provides a visual representatio...
Page 25: ...om its slots on the hard drive 4 Remove the hard drive from the hard drive bracket Installing the hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the hard drive and provides a visual representation of the installation procedure Removing and installing c...
Page 26: ...xt steps 1 Install the back cover 2 Install the cable cover optional 3 Install the stand 4 Follow the procedure in After working inside your computer Memory modules Removing the memory modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover About this task The following image indicates the loca...
Page 27: ...rom the memory module slot NOTE Repeat step 2 and 3 if there are two memory modules Installing the memory modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure Removing and inst...
Page 28: ... the system board shield and snap into place Next steps 1 Install the back cover 2 Install the cable cover optional 3 Install the stand 4 Follow the procedure in After working inside your computer System board shield Removing the system board shield Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cov...
Page 29: ...ly base Installing the system board shield Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the system board shield and provides a visual representation of the installation procedure Removing and installing components 29 ...
Page 30: ...stall the back cover 2 Install the cable cover optional 3 Install the stand 4 Follow the procedure in After working inside your computer Solid state drive Removing the M 2 2230 solid state drive Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 30 Removing and ins...
Page 31: ... the M 2 card slot on the system board Installing the M 2 2230 solid state drive Prerequisites CAUTION Solid state drives are fragile Exercise care when handling the solid state drive If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the M 2 2230 solid state drive and provides a ...
Page 32: ...all the stand 5 Follow the procedure in After working inside your computer Removing the M 2 2280 solid state drive Intel Optane memory module Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield About this task The following image indicates the location of the M 2 22...
Page 33: ...le Prerequisites CAUTION Solid state drives are fragile Exercise care when handling the solid state drive If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the M 2 2280 solid state drive Intel Optane memory module and provides a visual representation of the installation procedure...
Page 34: ...nstall the cable cover optional 4 Install the stand 5 Follow the procedure in After working inside your computer System fan Removing the system fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield About this task The following image indicates the location of the ...
Page 35: ...g with its cable off the display assembly base Installing the system fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the system fan and provides a visual representation of the installation procedure Removing and installing components 35 ...
Page 36: ...computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield NOTE Removing the coin cell battery resets the CMOS and BIOS settings to default and results in data lose It is recommended that you note the CMOS and BIOS ...
Page 37: ...in cell battery holder Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure Removing and installing components 37 ...
Page 38: ...ll the stand 5 Follow the procedure in After working inside your computer Wireless card Removing the wireless card Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield About this task The following image indicates the location of the wireless card and provides a visu...
Page 39: ...off the wireless card 6 Disconnect the antenna cables from the wireless card 7 Slide and remove the wireless card from the wireless card slot Installing the wireless card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure CAUTION To avoid damage to the wireless card route the antenna cables accurately About this task The follow...
Page 40: ...reless card at an angle into the wireless card slot 5 Replace the screw M2x2 5 to secure the wireless card bracket to the wireless card 6 Align and place the wireless card shield on the system board and wireless card 7 Replace the two screws M2x2 5 to secure the wireless card shield to the system board 8 Route the antenna cables through the routing guides on the wireless card shield Next steps 1 I...
Page 41: ...k cover 5 Remove the system board shield About this task The following image indicates the location of the camera assembly and provides a visual representation of the removal procedure Steps 1 Remove the two screws M3x5 that secure the camera assembly door to the display assembly base 2 Disconnect the camera cable from the connector on the system board Removing and installing components 41 ...
Page 42: ...ng image indicates the location of the camera assembly and provides a visual representation of the installation procedure Steps 1 Slide the camera assembly on the middle frame and align the screw holes on the camera assembly with the screw holes on the middle frame 2 Replace the two screws M3x5 to secure the camera assembly to the middle frame 3 Route the camera cable through the routing guides on...
Page 43: ... Removing the bottom cover Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield About this task The following image indicates the location of the bottom cover and provides a visual representation of the removal procedure Steps 1 Remove the four screws M3x5 that secur...
Page 44: ...ver and provides a visual representation of the installation procedure Steps 1 Align the screw holes on the bottom cover with the screw holes on the display assembly base 2 Replace the four screws M3x5 to secure the bottom cover to the display assembly base Next steps 1 Install the system board shield 2 Install the back cover 3 Install the cable cover optional 4 Install the stand 5 Follow the proc...
Page 45: ... working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the bottom cover About this task The following image provides a visual representation of the PSU removal procedure Removing and installing components 45 ...
Page 46: ...46 Removing and installing components ...
Page 47: ...ower supply cable from the connector on the system board 5 Remove the screw M3x5 that secures the PSU to the display assembly base 6 Lift the PSU out of the system Installing the power supply unit PSU Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the P...
Page 48: ...48 Removing and installing components ...
Page 49: ...e the power supply socket to the rear I O bracket Next steps 1 Install the bottom cover 2 Install the system board shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer Power supply fan Removing the PSU fan Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Re...
Page 50: ...splay assembly base 4 Lift the PSU fan from the display assembly base Installing the PSU fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the PSU fan and provides a visual representation of the installation procedure 50 Removing and installing components ...
Page 51: ...oard shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer Heat sink Removing the heat sink UMA Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the system fan ...
Page 52: ...at sink UMA Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved About this task The following image indicates the location of the heat sink and provides a visual representatio...
Page 53: ...eps 1 Install the system fan 2 Install the system board shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer Removing the heat sink discrete Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove th...
Page 54: ...nk off the system board and display assembly base Installing the heat sink discrete Prerequisites If you are replacing a component remove the existing component before performing the installation procedure NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved About this task The following image pro...
Page 55: ...se Next steps 1 Install the system fan 2 Install the system board shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer Processor Removing the processor Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover ...
Page 56: ...essor cover CAUTION When removing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 3 Gently lift the processor from the processor socket Installing the processor Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the...
Page 57: ...eated properly 2 Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket CAUTION Ensure that the processor cover notch is positioned underneath the alignment post 3 When the processor is fully seated in the socket pivot the release lever down and place it under the tab on the processor cover Next steps 1 Install the heat sink 2 Insta...
Page 58: ...er 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the bottom cover About this task The following image indicates the location of the rear I O bracket and provides a visual representation of the removal procedure 58 Removing and installing components ...
Page 59: ...ws M3x5 that secure the rear I O bracket to the display assembly base 5 Lift the rear I O bracket off the display assembly base Installing the rear I O bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the rear I O bracket and provides a visual representatio...
Page 60: ...60 Removing and installing components ...
Page 61: ...O bracket 5 Replace the screw M3x5 to secure the power supply socket to the rear I O bracket Next steps 1 Install the bottom cover 2 Install the system board shield 3 Install the back cover 4 Install the cable cover optional 5 Install the stand 6 Follow the procedure in After working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in Before working ...
Page 62: ...80 solid state drive Intel Optane memory 11 Remove the heat sink 12 Remove the processor 13 Remove the coin cell battery 14 Remove the bottom cover 15 Remove the rear I O bracket About this task The following image indicates the connectors on your system board 1 Power supply unit PSU cable connector 2 Display back light cable connector 3 Camera cable connector 4 M 2 2230 2280 solid state drive Int...
Page 63: ...in cell battery 16 Power button cable connector 17 Display cable connector 18 M 2 WLAN connector 19 PSU fan cable connector 20 Touchscreen cable connector 21 Processor The following image indicates the location of the system board and provides a visual representation of the removal procedure Removing and installing components 63 ...
Page 64: ...y back light cable from the connector on the system board 2 Disconnect the display cable from the connector on the system board 3 Disconnect the PSU cable from the connector on the system board 64 Removing and installing components ...
Page 65: ...onnect the touchscreen cable from the connector on the system board 13 Disconnect the camera cable from the connector on the system board 14 Remove the nine screws M3x5 that secure the system board to the display assembly base 15 Lift and remove the system board from the display assembly base Installing the system board Prerequisites If you are replacing a component remove the existing component b...
Page 66: ...ctor 14 Speaker cable connector 15 Coin cell battery 16 Power button cable connector 17 Display cable connector 18 M 2 WLAN connector 19 PSU fan cable connector 20 Touchscreen cable connector 21 Processor The following image indicates the location of the system board and provides a visual representation of the installation procedure 66 Removing and installing components ...
Page 67: ...tton board cable to the system board and close the latch to secure the cable 12 Connect the PSU fan cable to the system board 13 Connect the PSU cable to the system board 14 Connect the display cable to the system board 15 Connect the display back light cable to the system board Next steps 1 Install the rear I O bracket 2 Install the bottom cover 3 Install the coin cell battery 4 Install the proce...
Page 68: ...hanges again after you replace the system board Speakers Removing the speakers Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the bottom cover 7 Remove the rear I O bracket About this task The following image indicates the location of the speakers and ...
Page 69: ...e existing component before performing the installation procedure About this task The following image indicates the location of the speakers and provides a visual representation of the installation procedure Steps 1 Align the screw holes on the speakers with the screw holes on the display assembly base 2 Replace the six screws M3 4 7 1xZN to secure the speakers to the display assembly base 3 Route...
Page 70: ...ield 6 Remove the bottom cover 7 Remove the rear I O bracket 8 Remove the speakers About this task The following image provides a visual representation of the power button board removal procedure Steps 1 Open the latch and disconnect the power button board cable from the connector on the system board 2 Unroute the power button board cable from the display assembly base then slide the power button ...
Page 71: ...e power button board to the middle frame 3 Slide the power button board cable under the antenna cables then route the power button board cable to the display assembly base 4 Slide the power button board cable into the connector on the system board and close the latch to secure the cable Next steps 1 Install the speakers 2 Install the rear I O bracket 3 Install the bottom cover 4 Install the system...
Page 72: ...8 Remove the speakers About this task The following image indicates the location of the microphones and provides a visual representation of the removal procedure Steps 1 Disconnect the microphone cable from the system board and unroute it from the routing guides on the display assembly base 2 Remove the four screws M2x2 5 that secure the microphone modules to the middle frame 3 Lift the microphone...
Page 73: ...screw holes on the middle frame 2 Replace the four screws M2X2 5 to secure the microphone modules to the middle frame 3 Route the microphone cable through the routing guides on the display assembly base and connect the microphone cable to the system board Next steps 1 Install the speakers 2 Install the rear I O bracket 3 Install the bottom cover 4 Install the system board shield 5 Install the back...
Page 74: ...ve the cable cover optional 4 Remove the back cover 5 Remove the hard drive 6 Remove the system board shield 7 Remove the bottom cover 8 Remove the rear I O bracket About this task The following image indicates the location of the side I O board and provides a visual representation of the removal procedure 74 Removing and installing components ...
Page 75: ...two screws M2 5x3 5 that secure the side I O board to the display assembly base 6 Lift and remove the side I O board with cables off the display assembly base Installing the side I O board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the side I O board and prov...
Page 76: ...O bracket 3 Install the bottom cover 4 Install the system board shield 5 Install the hard drive 6 Install the back cover 7 Install the cable cover optional 8 Install the stand 9 Follow the procedure in After working inside your computer Audio board Removing the audio board Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover option...
Page 77: ... audio board with the cable off the display assembly base Installing the audio board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the audio board and provides a visual representation of the removal procedure Removing and installing components 77 ...
Page 78: ...r 5 Install the wireless card 6 Install the system board shield 7 Install the back cover 8 Install the cable cover optional 9 Install the stand 10 Follow the procedure in After working inside your computer Antennas Removing the antenna modules Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 R...
Page 79: ...enna modules to the middle frame 3 Carefully peel the copper foil that secures the antenna cables to the middle frame 4 Lift the antenna modules off the middle frame Installing the antenna modules Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the anten...
Page 80: ...guides on the display assembly base Next steps 1 Install the speakers 2 Install the rear I O bracket 3 Install the bottom cover 4 Install the wireless card 5 Install the system board shield 6 Install the back cover 7 Install the cable cover optional 8 Install the stand 9 Follow the procedure in After working inside your computer Display panel Removing the display panel Prerequisites 1 Follow the p...
Page 81: ...d drive 7 Remove the bottom cover 8 Remove the rear I O bracket 9 Remove the speakers 10 Remove the camera assembly 11 Remove the system board 12 Remove the PSU 13 Remove the PSU fan About this task The following image provides a visual representation of the display panel removal procedure Removing and installing components 81 ...
Page 82: ...splay back light touch screen and display cable through the slots on the display assembly base 5 Lift the display panel up from the middle frame and display assembly base Installing the display panel Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the di...
Page 83: ...the slots of the display assembly base 2 Route the display backlight touch screen and display cable through the slots on the display assembly base 3 Place the display assembly base on a clean and flat surface with the display panel facing down Removing and installing components 83 ...
Page 84: ...ional 12 Install the stand 13 Follow the procedure in After working inside your computer Middle frame Removing the middle frame Prerequisites 1 Follow the procedure in Before working inside your computer 2 Remove the stand 3 Remove the cable cover optional 4 Remove the back cover 5 Remove the system board shield 6 Remove the hard drive 7 Remove the wireless card 8 Remove the bottom cover 9 Remove ...
Page 85: ... 1 Remove the 17 screws M3x5 that secure the middle frame to the display assembly base 2 Remove the middle frame and lift the middle frame off the display assembly base Removing and installing components 85 ...
Page 86: ...are replacing a component remove the existing component before performing the installation procedure About this task The following image provides a visual representation of the middle frame installation procedure 86 Removing and installing components ...
Page 87: ... I O board 4 Install the PSU fan 5 Install the PSU 6 Install the microphones 7 Install the power button board 8 Install the system board 9 Install the camera assembly 10 Install the speakers 11 Install the rear I O bracket 12 Install the bottom cover 13 Install the wireless card 14 Install the hard drive 15 Install the system board shield 16 Install the back cover 17 Install the cable cover option...
Page 88: ...f necessary your computer starts to download and install SupportAssist NOTE Review on screen instructions for browser specific instructions 8 Click View Drivers for My System 9 Click Download and Install to download and install all driver updates detected for your computer 10 Select a location to save the files 11 If prompted approve requests from User Account Control to make changes on the system...
Page 89: ...e previous field Down arrow Moves to the next field Enter Selects a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area Esc Moves to the previous page until you view the main screen Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and re...
Page 90: ... the express service code of the computer Signed Firmware Update is enabled Displays whether the Signed Firmware Update is enabled on your computer Memory Information Memory Installed Displays the total computer memory installed Memory Available Displays the total computer memory available Memory Speed Displays the memory speed Memory Channel Mode Displays single or dual channel mode Memory Techno...
Page 91: ...lays the native resolution of the computer Audio Controller Displays the audio controller information of the computer Wi Fi Device Displays the wireless device information of the computer Bluetooth Device Displays the bluetooth device information of the computer Boot Sequence Boot Sequence Displays the boot sequence Boot List Option Displays the available boot options UEFI Boot Path Security Displ...
Page 92: ...oller By default all the options are enabled OSD Button Management Disable OSD button Enable or disable OSD button By default the Disable OSD Buttons option is not enabled Touchscreen Touchscreen Enable or disable touchscreen only for touchscreen computers By default the Touchscreen option is enabled Miscellaneous Devices Enable or disable various onboard devices Enable Camera Enable or disable th...
Page 93: ...t Enable to prevent users from entering Setup when an Admin Password is set By default the option is not enabled Master Password Lockout Enable to prevent users from entering Setup when a Master Password is set By default the option is not enabled HDD Protection Support Enable or disable the HDD protection feature By default the option is not enabled SMM Security Mitigation Enable or disable SMM S...
Page 94: ...t AC Recovery Enables the system to turn on automatically when AC is inserted By default the Power Off option is enabled Enable Intel Speed Shift technology Enable disable Intel Speed Shift Technology support Setting this option to enable to allows the operating system to select the appropriate processor performance automatically By default the option is enabled Auto On Time Enable to set the comp...
Page 95: ...lt the option is disabled MEBx Hotkey Enable or disable the MEBx hotkey feature By default the option is disabled Table 12 System setup options Virtualization Support menu Virtualization Support Virtualization Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology By default the option is enabled VT for Direct I O ...
Page 96: ... SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors By default the option is enabled BIOSConnect Enable or disable the cloud service OS upon absence of local ...
Page 97: ...Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked About this task To enter the System Setup press F2 immediately after a power on or reboot St...
Page 98: ...he computer terminal when the diagnostic tests are performed For more information see Resolve Hardware Issues With Built in and Online Diagnostics SupportAssist ePSA ePSA or PSA Error Codes Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics opti...
Page 99: ...on Failure Replace the system board 1 2 MBIST SPI flash Unrecoverable SPI flash failure Replace the system board 1 5 i Fuse Failure EC unable to program i Fuse Replace the system board 1 6 EC internal Failure Generic catch all for ungraceful EC code flow errors Disconnect all power source AC battery coin cell and press and hold the power button to drain flea power 2 1 Processor failure Run the Int...
Page 100: ... system It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operat...
Page 101: ...ccess the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 T...
Page 102: ...cations technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to https www dell com support home app knowledgebase 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Contacting Dell To contact Dell for sales technical support or customer service issues see www de...
