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SupportAssist System Resolution

Table 36. SupportAssist System Resolution 

Option

Description

Auto OS Recovery
Threshold

The Auto OS Recovery threshold setup options controls the automatic flow for SupportAssist
System Resolution Console and for Dell OS Recovery Tool.

The options are:

0

1

2

—Default

3

SupportAssist OS
Recovery

The SupportAssist OS Recovery option will enable or disable the boot flow for SupportAssist OS
Recovery tool in the event of certain system errors.

This option is not set by default.

Boot Sequence

Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can:

Access System Setup by pressing F2 key

Bring up the one-time boot menu by pressing F12 key.

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:

Removable Drive (if available)

STXXXX Drive

NOTE:

 XXXX denotes the SATA drive number.

Optical Drive (if available)

SATA Hard Drive (if available)

Diagnostics

NOTE:

 Choosing 

Diagnostics

, displays the 

SupportAssist

 screen.

The boot sequence screen also displays the option to access the System Setup screen.

Updating the BIOS

Updating the BIOS in Windows

About this task

CAUTION:

 If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it

will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: 

https://

www.dell.com/support/article/sln153694

Steps

1. Go to 

www.dell.com/support

.

2. Click 

Product support

. In the 

Search support

 box, enter the Service Tag of your computer, and then click 

Search

.

System setup

33

Summary of Contents for Latitude 3310 2-in-1

Page 1: ...Dell Latitude 3310 2 in 1 Setup and Specifications Regulatory Model P118G Regulatory Type P118G001 August 2021 Rev A01 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...4 Memory 14 Ports and connectors 15 Communications 16 Audio 16 Storage 17 Media card reader 17 Keyboard 17 Camera 18 Touchpad 18 Touchpad gestures 19 Power adapter 19 Battery 19 Display 20 Video 21 Computer environment 21 Chapter 5 System setup 22 Boot menu 22 Navigation keys 22 System setup options 23 General options 23 System configuration 24 Video screen options 25 Security 26 Secure Boot 27 In...

Page 4: ...Ubuntu 34 Updating the BIOS using the USB drive in Windows 34 Updating the BIOS from the F12 One Time boot menu 34 System and setup password 35 Assigning a system setup password 35 Deleting or changing an existing system setup password 36 Chapter 6 Software and Troubleshooting 37 Operating system 37 Create a USB recovery drive for Windows 37 Downloading Windows drivers 37 Chapter 7 Getting help an...

Page 5: ...k for Windows updates NOTE If connecting to a secured wireless network enter the password for the wireless network access when prompted If connected to the internet sign in with or create a Microsoft account If not connected to the internet create an offline account On the Support and Protection screen enter your contact details 3 Locate and use Dell apps from the Windows Start menu Recommended Ta...

Page 6: ...t for Home PCs User s Guide on www dell com serviceabilitytools NOTE In SupportAssist click the warranty expiry date to renew or upgrade your warranty Dell Update Updates your computer with critical fixes and latest device drivers as they become available For more information about using Dell Update see the knowledge base article 000149088 at www dell com support Dell Digital Delivery Download sof...

Page 7: ...The chassis overview features calls out the different ports connectors and components available in the computer Topics Front view Left view Right view Base view Palmrest view Front view 1 Microphone 2 Infrared IR emitter optional 3 Camera 4 Camera status light 5 Microphone 6 LCD Panel 2 Chassis Overview 7 ...

Page 8: ...Left view 1 Power connector 2 Battery status light 3 HDMI port 4 USB 3 1 port 5 USB Type C port Right view 1 Audio port 2 microSD port 3 USB 3 1 port 4 Wedge shaped lock slot 8 Chassis Overview ...

Page 9: ...Base view 1 Heatsink vent 2 Service tag 3 Speakers Chassis Overview 9 ...

Page 10: ...Palmrest view 1 Power button 2 Keyboard 3 Touchpad 4 Mic 5 Camera LED 6 Camera 10 Chassis Overview ...

Page 11: ...ing F1 mutes the audio refer to the table below However if the function keys F1 F12 are needed for specific software applications multi media functionality can be disabled by pressing Fn Esc Subsequently multi media control can be invoked by pressing Fn and the respective function key For example mute audio by pressing Fn F1 NOTE You can also define the primary behavior of the function keys F1 F12...

Page 12: ...ey Behavior Turn off on wireless Pause Break Sleep Toggle scroll lock Toggle between power and battery status light hard drive activity light System request Open application menu Toggle Fn key lock Page up Page down Home End 12 Keyboard shortcuts ...

Page 13: ...ble 4 Dimensions and weight Description Values Height Front 19 60 mm 0 78 in Rear 19 60 mm 0 78 in Width 320 60 mm 12 63 in Depth 225 50 mm 8 89 in Weight 3 42 lbs 1 55 kg NOTE The weight of your computer depends on the configuration ordered and the manufacturing variability Processors Table 5 Processors Description Values Processors Intel Core i3 8145U Intel Pentium 5405U Intel Core i5 8365U Inte...

Page 14: ...Gen 2 Premium U Up to Gen 3 Operating system Your Latitude 3310 2 in 1 supports the following operating systems Windows 11 Home 64 bit Windows 11 Home National Academic 64 bit Windows 11 Pro 64 bit Windows 11 Pro National Academic 64 bit Windows 10 Home 64 bit Windows 10 Pro 64 bit Windows 10 Pro Education 64 bit Windows 10 Enterprise 64 bit Ubuntu 20 04 LTS 64 bit Memory The following table lists...

Page 15: ... Description Values External USB One USB 3 1 Gen 1 port One USB 3 1 Gen 1 port with PowerShare One USB 3 1 Gen 1 Type C port with DisplayPort Alt Mode Audio One Universal audio jack Video 1 x HDMI 1 4a 1 x DP 1 2 via Type C Media card reader One Micro SD card 3 0 slot Power adapter port One 4 5 mm barrel Security One Noble Wedge security Table 9 Internal ports and connectors Description Values Int...

Page 16: ... 128 bit WEP AES CCMP TKIP Bluetooth 5 0 Audio Table 11 Audio specifications Description Values Controller REALTEK ALC3246 Stereo conversion Supported Internal interface High definition audio External interface Universal audio jack Speakers Two Internal speaker amplifier Supported audio codec integrated External volume controls Keyboard shortcut controls Speaker output Average 2 W Peak 2 5 W Subwo...

Page 17: ... keyboard Single pointing backlit keyboard Layout QWERTY Number of keys United States and Canada 80 keys United Kingdom 81 keys Japan 84 keys Size X 19 05 mm key pitch Y 18 05 mm key pitch Shortcut keys Some keys on your keyboard have two symbols on them These keys can be used to type alternate characters or to perform secondary functions To type the alternate character press Shift and the desired...

Page 18: ...6 degrees Infrared camera 87 degrees Table 16 World Facing Camera Description Values Number of cameras One Type 5 M RGB camera Location Rear camera Sensor type CMOS sensor technology Resolution Camera Still image 5 03 megapixel Video 1920 x 1080 at 30 fps Diagonal viewing angle RGB 76 6 degrees Touchpad Table 17 Touchpad specifications Description Values Resolution Horizontal 65 mm Vertical 105 mm...

Page 19: ...put voltage 19 50 VDC Temperature range Operating 0 C 40 C 32 F 104 F Storage 40 C 70 C 40 F 158 F Battery Table 19 Battery specifications Description Values Type Polymer 3 cell 42 Whr smart battery with express charge Voltage 11 40 VDC Weight maximum 0 20 kg 0 44 lb Dimensions Height 103 25 mm 4 06 in Width 191 85 mm 7 55 in Depth 5 90 mm 0 23 in Temperature range Operating 0 C to 35 C 32 F to 95...

Page 20: ...g conditions and can reduce under certain power intensive conditions Display Table 20 Display specifications Description Values Type Full High Definition Panel technology In Plane Switching Luminance typical 220 Nits Dimensions active area Height 165 24 mm 6 50 in Width 293 76 mm 11 57 in Diagonal 13 3 Native resolution 1920 x 1080 Megapixels 2073600 Color gamut 45 NTSC Pixels Per Inch PPI 166 Con...

Page 21: ...l G1 as defined by ISA S71 04 1985 Table 22 Computer environment Description Operating Storage Temperature range 0 C 35 C 32 F 95 F 40 C to 65 C 40 F to 149 F Relative humidity maximum 10 90 non condensing 0 95 non condensing Vibration maximum 0 66 GRMS 1 30 GRMS Shock maximum 110 G 160 G Altitude maximum 15 2 m to 3048 m 49 86 ft to 10000 ft 15 2 m to 10 668 m 49 86 ft to 35 000 ft Measured using...

Page 22: ... when the Dell logo appears to initiate a one time boot menu with a list of the valid boot devices for the system Diagnostics and BIOS Setup options are also included in this menu The devices listed on the boot menu depend on the bootable devices in the system This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system Using the boot men...

Page 23: ...r The options are System Information BIOS version Service Tag Asset Tag Ownership Tag Manufacture Date Express Service Code Memory Configuration Memory Installed Memory Available Memory Speed Memory Channel Mode Memory Technology DIMM A Size NOTE Due to an amount of memory being assigned for system use Memory Available is less than Memory Installed Note that certain operating systems may not be ab...

Page 24: ...t Advanced Boot Options Allows you to Enable Legacy Option ROMs The options are Enable Legacy Option ROMs Enable Attempt Legacy Boot UEFI Boot Path Security Allows you to control whether the system prompts the user to enter the Admin password when booting to a UEFI boot path Click one of the following options Always Except Internal HDD Default Always Never Date Time Allows you to set the date and ...

Page 25: ...ly of docks Type C Docks independent of USB and Thunderbolt adapter configuration This option is enabled by default Audio Allows you to enable or disable the integrated audio controller By default the Enable Audio option is selected The options are Enable Microphone Enable Internal Speaker This option is set by default Touchscreen This option controls whether the touchscreen is enabled or disabled...

Page 26: ...word are Enter the old password Enter the new password Confirm new password Click OK once you set the password NOTE For the first time login Enter the old password field is marked to Not set Set the password for the first time and later you can change or delete the password Strong Password Allows you to enforce the option to always set the strong password Enable Strong Password This option is not ...

Page 27: ...s programs that exploits buffer overflow Enable CPU XD Support Default Admin Setup Lockout Allows you to prevent users from entering Setup when an administrator password is set Enable Admin Setup Lockout This option is not set by default Master Password Lockout Allows you to disable master password support Enable Master Password Lockout This option is not set by default NOTE Hard disk password sho...

Page 28: ...oring sensitive information in the context of the main operating systems Click one of the following options Disabled Enabled Software controlled Default Enclave Memory Size This option sets SGX Enclave Reserve Memory Size Click one of the following options 32 MB 64 MB 128 MB Default Performance Table 29 Performance Option Description Multi Core Support This field specifies whether the process has ...

Page 29: ...andby Enable USB Wake Support Wake on Dell USB C Dock Default Wireless Radio Control This option if enabled will sense the connection of the system to a wired network and subsequently disable the selected wireless radios WLAN and WWAN Upon disconnection from the wired network the selected wireless radio will be enabled Control WLAN radio This option is not set by default Wake on LAN WLAN This opti...

Page 30: ...your battery at a standard rate ExpressCharge The battery charges over a shorter period of time using Dell s fast charging technology Primarily AC use Custom If Custom Charge is selected you can also configure Custom Charge Start and Custom Charge Stop NOTE All charging modes may not be available for all the batteries Post behavior Table 31 POST Behavior Option Description Adapter Warnings Allows ...

Page 31: ... This feature replaces the external NIC MAC address in a supported dock or dongle with selected MAC address from the system Click one of the following options Passthrough MAC Address Default Integrated NIC 1 MAC Address Disabled Virtualization support Table 32 Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor VMM can utilize the additi...

Page 32: ...on is set by default Data Wipe Allows you to securely erase data from all internal storage devices Wipe on Next Boot This option is not set by default BIOS Recovery BIOS Recovery from Hard Drive This option is set by default Allows you to recover the corrupted BIOS from a recovery file on the HDD or an external USB drive BIOS Auto Recovery Allows you to recover the BIOS automatically NOTE BIOS Rec...

Page 33: ...he devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics displays the SupportAssist screen The boot sequence screen also displays the option to access the System Setup screen Updating the B...

Page 34: ...nowledge Article https www dell com support article sln153694 Steps 1 Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file 2 Create a bootable USB drive For more information see the knowledge base article 000145519 at www dell com support 3 Copy the BIOS setup program file to the bootable USB drive 4 Connect the bootable USB driv...

Page 35: ...to a USB port of the computer 2 Turn on the computer and press F12 to access the One Time Boot Menu select BIOS Update using the mouse or arrow keys then press Enter The flash BIOS menu is displayed 3 Click Flash from file 4 Select external USB device 5 Select the file and double click the flash target file and then click Submit 6 Click Update BIOS The computer restarts to flash the BIOS 7 The com...

Page 36: ...ed in the System Setup before attempting to delete or change the existing System and Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked About this task To enter the System Setup press F2 immediately after a power on or reboot Steps 1 In the System BIOS or System Setup screen select System Security and press Enter The System Security scr...

Page 37: ...er to the Microsoft support site for latest instructions Steps 1 Connect the USB flash drive to your computer 2 In Windows search type Recovery 3 In the search results click Create a recovery drive The User Account Control window is displayed 4 Click Yes to continue The Recovery Drive window is displayed 5 Select Back up system files to the recovery drive and click Next 6 Select the USB flash driv...

Page 38: ...Click Drivers and Downloads 5 Select the operating system installed on your laptop 6 Scroll down the page and select the driver to install 7 Click Download File to download the driver 8 After the download is complete navigate to the folder where you saved the driver file 9 Double click the driver file icon and follow the instructions on the screen 38 Software and Troubleshooting ...

Page 39: ...e related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following Sel...

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