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Dell Latitude 3190 Owner'S Manual Download Page 70

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TPM on and Active

●

Key Databases

●

System Logs

The following items may or may not reset based on your custom BIOS setting selections:

●

The Boot List

●

Enable Legacy OROMs

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Secure Boot Enable

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Allow BIOS Downgrade

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see 

Dell SupportAssist OS Recovery User's Guide

 at

www.dell.com/serviceabilitytools

. Click 

SupportAssist

 and then, click 

SupportAssist OS Recovery

.

70

Troubleshooting

Summary of Contents for Latitude 3190

Page 1: ...Latitude 3190 Owner s Manual Regulatory Model P26T Regulatory Type P26T004 August 2021 Rev A02 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ter 10 Chapter 2 Chassis view 11 Front open view 11 Left view 12 Right view 12 Palm rest view 13 Bottom view 14 Major components of your system 15 Chapter 3 Technical specifications 17 Processor 17 Memory 18 Storage 18 Operating system 18 Audio specifications 18 Video 19 Camera 19 Communications 19 Ports and connectors 19 Display 20 Keyboard 20 Touchpad 20 Battery 21 Power adapter 21 Dimensions an...

Page 4: ...Removing coin cell battery 33 Installing coin cell battery 33 Speaker 34 Removing speakers 34 Installing speakers 35 Touchpad 35 Removing touchpad 35 Installing the touchpad 37 System board 38 Removing system board 38 Installing system board 42 Display assembly 43 Removing display assembly 43 Installing display assembly 45 Display bezel 45 Removing display bezel 45 Installing display bezel 46 Disp...

Page 5: ...creen options 63 SupportAssist system resolution 64 Updating the BIOS 64 Updating the BIOS in Windows 64 Updating the BIOS in Linux and Ubuntu 64 Updating the BIOS using the USB drive in Windows 64 Updating the BIOS from the F12 One Time boot menu 65 System and setup password 65 Assigning a system setup password 66 Deleting or changing an existing system setup password 66 Chapter 7 Software 67 Dri...

Page 6: ... not authorized by Dell is not covered by your warranty See the safety instructions that is shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electr...

Page 7: ...inue the Service Mode procedure NOTE The Service Mode procedure automatically skips the following step if the Owner Tag of the computer is not set up in advance by the manufacturer 4 When the ready to proceed message appears on the screen press any key to proceed The computer emits three short beeps and shuts down immediately Once the computer shuts down you may perform the replacement procedures ...

Page 8: ... ESD related failures The damage causes an immediate and complete loss of device functionality An example of catastrophic failure is a memory DIMM that has received a static shock and immediately generates a No POST No Video symptom with a beep code emitted for missing or nonfunctional memory Intermittent Intermittent failures represent approximately 80 percent of ESD related failures The high rat...

Page 9: ...ook for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being repaired The workspace should also be free of insulators that can cause an ESD event On the work area insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive p...

Page 10: ...electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer 8 Remove any installed ExpressCards or Smart Cards from the appropriate slots After working inside your computer After you complete any replacement procedure ensure that you connect any external devices ...

Page 11: ...hassis view Topics Front open view Left view Right view Palm rest view Bottom view Major components of your system Front open view 1 Camera 2 Camera status light 3 Microphone 4 Display 2 Chassis view 11 ...

Page 12: ...Left view 1 Power connector port 2 HDMI port 3 USB 3 1 Gen 1 port 4 USB 3 1 Gen 1 port Right view 1 Universal audio jack 2 Battery status light 3 Noble wedge lock slot 12 Chassis view ...

Page 13: ...Palm rest view 1 Power button power status light 2 keyboard 3 Touchpad Chassis view 13 ...

Page 14: ...Bottom view 1 Air vents 2 Service tag location 3 Speakers 14 Chassis view ...

Page 15: ...Major components of your system 1 Base cover Chassis view 15 ...

Page 16: ...er switch board 11 M 2 Solid State Drive 12 Coin cell NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options 16 Chassis view ...

Page 17: ...rldwide basis They ensure the same platform is available for purchase globally This allows customers to reduce the number of configurations managed on a worldwide basis thereby reducing their costs They also enable companies to implement global IT standards by locking in specific product configurations worldwide The following GSP processors identified below will be made available to Dell customers...

Page 18: ...M 2 2230 MMC YES 64 GB Operating system Your Latitude 3190 supports the following operating systems Windows 10 Pro 64 bit Audio specifications Feature Specification Types High definition audio Controller Realtek ALC3246 Stereo conversion Digital audio out through HDMI up to 7 1 compressed and uncompressed audio Internal interface High definition audio codec External interface Stereo headset mic co...

Page 19: ...4 UMA 4096x2160 30 Hz Camera Table 5 Camera specifications Features Specifications Resolution Camera Still image 1 megapixels Video 1280x720 at 30 fps Diagonal viewing angle 74 degrees Communications Table 6 Communications Features Specifications Network adapter Intel Dual Band Wireless AC 8265 802 11AC 2x2 Wi Fi BT 4 2 LE Solder Down Card Ports and connectors Table 7 Ports and connectors Features...

Page 20: ...40 40 degrees Vertical viewing angle min 10 30 degrees Keyboard Table 9 Keyboard specifications Features Specifications Number of keys 82 US 83 Europe 84 Brazil 86 Japan Size Full sized X 19 05 mm key pitch Y 18 05 mm key pitch Backlit keyboard NA Layout QWERTY AZERTY Kanji Touchpad The following table lists the touchpad specifications of your Latitude 3190 Table 10 Touchpad specifications Descrip...

Page 21: ... Voltage 11 4 VDC Life span 300 discharge recharge cycles Standard and 1000discharge recharge cycles Long cycle Charging time when the computer is off approximate 2 4 hours Operating time Varies depending on operating conditions and can significantly reduce under certain power intensive conditions Temperature range Operating Charge 0 C to 35 C 32 F to 95 F Discharge 40 C to 65 C 40 F to 149 F Temp...

Page 22: ...m Depth 8 11 inch 206 mm Weight Starting 2 79 lbs 1 27 kg Environmental specifications Temperature Specifications Operating 0 C to 35 C 32 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity maximum Specifications Operating 10 to 90 non condensing Storage 5 to 95 non condensing Altitude maximum Specifications Operating 0 m to 3048 m 0 ft to 10 000 ft Non operating 0 m to 10 668 m 0 ft t...

Page 23: ...ay hinges Palm rest Recommended tools The procedures in this document require the following tools Phillips 0 screwdriver Phillips 1 screwdriver Plastic scribe NOTE The 0 screw driver is for screws 0 1 and the 1 screw driver is for screws 2 4 Screw size list Table 14 Screw size list Component M2 5x7 M2x3 M2 5x 2 5 Big Head M2X2 Big Head M2 5x5 M2 5X3 5 Base cover 7 Battery 3 System board 5 M 2 SSD ...

Page 24: ... Display bezel 4 Base cover Removing base cover 1 Follow the procedure in Before working inside your computer 2 To remove the base cover a Loosen the 7 M2 5x7 captive screws that secure the base cover to the computer 1 b Pry the base cover from the recesses at the top edges and continue throughout the system 2 NOTE Use a plastic scribe to pry the base cover from the recesses at the top edges 24 Di...

Page 25: ...base cover away from the computer Installing base cover 1 Place the base cover to align with the screw holders on the system 2 Press the edges of the cover until it clicks into place Disassembly and reassembly 25 ...

Page 26: ... puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell com or authorized Dell pa...

Page 27: ...e Lift the battery from the computer Installing battery 1 Insert the battery into the slot on the computer Disassembly and reassembly 27 ...

Page 28: ...our computer Solid State Drive Removing M 2 Solid State Drive 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the SSD a Remove the M2x3 screw that secures the SSD card 1 The SSD pops up b Slide and lift the SSD card from the system board 2 Installing M 2 Solid State Drive 1 Align the notch on the SSD card with the tab on the SSD card co...

Page 29: ...d Removing keyboard 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 Disconnect the keyboard cable from the connector on the system board 1 4 Hold the sides of the palm rest securely while pushing into the two release holes using a plastic scribe or screwdriver 2 5 Pry the bottom of the keyboard using a plastic scribe to the release the keyboard 1...

Page 30: ...curing the keyboard onto the system Improper reassembly of the keyboard FPC before replacing the keyboard results in inability to connect the keyboard FPC to the system board or damage to the FPC 1 Align the keyboard trim with the tabs on the computer and press it until it clicks into place The image shows the press points on the keyboard 2 Connect the keyboard cable on the system board 3 Install ...

Page 31: ...nd disconnect the audio cable from the connector on the audio board 1 b Remove the M2x3 screw that secures the audio board to the system 2 c Slide and lift the audio board from the system 3 Installing audio board 1 Insert the audio board into the slot on the computer 2 Replace the M2x3 screw that secure the audio board to the computer 3 Connect the audio cable to the connector on the audio board 4...

Page 32: ...ble from the connector on the system board 1 b Remove the two M2x3 screws that secure the power connector port on the computer 2 c Slide and lift the power connector port from the computer 3 Installing power connector port 1 Insert the power connector port into the slot on the computer 2 Replace the two M2x3 screws that secure the power connector port to the computer 3 Connect the power connector ...

Page 33: ...onnect the coin cell battery cable from the connector on the system board 1 b Pry the coin cell battery to release it from the adhesive and lift it from the computer 2 Installing coin cell battery 1 Place the coin cell battery into the slot on the computer 2 Connect the coin cell battery cable to the connector on the system board 3 Install the a battery b base cover 4 Follow the procedure in After...

Page 34: ...om the system board and then peeled back from the palm rest to unpeel the pieces of clear tape a Disconnect the speaker cable from the connector on the system board 1 b Remove the adhesive tapes that secure the speaker cable to the computer 2 NOTE Use plastic scribe and your hands to remove the adhesive tapes c Unroute the speaker cable from the routing channel 3 4 Lift the speakers from the compu...

Page 35: ...y b base cover 6 Follow the procedure in After working inside your computer Touchpad Removing touchpad 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c speaker 3 To remove the touchpad cable a Lift the latch and disconnect the touchpad cable from the connector on the touchpad 1 b Peel off the adhesive backed cable to release it from the touchpad 2...

Page 36: ...4 To remove touchpad metal bracket a Remove the 5 M2X2 screws and one M2x3 screw that secure the metal bracket to the system b Lift the metal bracket away from the system 3 36 Disassembly and reassembly ...

Page 37: ...r Installing the touchpad 1 Place the touchpad into the slot on the system 2 Align and place touchpad bracket over the plastic hold down and replace the five M2X2 screws and one M2x3 to secure it to the system Disassembly and reassembly 37 ...

Page 38: ... to the palm rest with five M2x3 screws Technicians should take note that the four M2x3 screws that secure the thermal plate to the system board do not have to be removed to remove the system board from the system NOTE The latitude 3190 does not have a heat sink and fan assembly However the CPU is covered by a thermal plate and aluminum shielding which should not be disassembled from the system bo...

Page 39: ...4 To remove metal bracket on the system board a Remove the two M2x3 screws that secure the IO bracket to the system board 1 b Lift the IO bracket from the system board 2 Disassembly and reassembly 39 ...

Page 40: ... metal bracket that secures the WLAN card on the system board 1 2 b Disconnect the WLAN cables 3 c Remove the two M2 0 x 3 0 screws and lift the metal bracket that secures the display cable on the computer 4 5 d Lift the latch and disconnect the display cable 6 40 Disassembly and reassembly ...

Page 41: ...6 To remove the system board a Remove the five M2x3 screws that secure the system board on the palm rest assembly 1 b Lift the system board off the palm rest assembly 2 Disassembly and reassembly 41 ...

Page 42: ...ble to the system board 5 Connect the WLAN cables 6 Place the metal bracket on the WLAN card and replace M2x3 screw to secure the WLAN cable on the WLAN card 7 Place the metal bracket on the system board and replace two M2x3 screws to secure on the system board 8 Connect the following cables a power connector cable b touchpad cable c keyboard cable d speaker cable e Audio cable f coin cell battery...

Page 43: ...ift the metal bracket that secures the WLAN card on the system board 2 b Disconnect the WLAN cables 3 c Remove the two M2x3 screws 4 and lift the metal bracket that secures the display cable on the computer 5 d Lift the latch and disconnect the cable 6 4 Open the palm rest turn over the system and place it at 90 degree angle with the keyboard facing the table 2 Disassembly and reassembly 43 ...

Page 44: ...5 To remove the display assembly a Remove the five M2 5x5 screws that secure the display assembly to the computer 1 b Lift the display assembly from the computer 2 44 Disassembly and reassembly ...

Page 45: ...acket on WLAN card and replace the M2x3 screw to secure the metal bracket on the system board 8 Install the a battery b base cover 9 Follow the procedure in After working inside your computer Display bezel Removing display bezel 1 Follow the procedure in Before working inside your computer 2 Remove the NOTE The display bezel of Latitude 3190 is a disposable service part that should be replaced wit...

Page 46: ...y 4 Affix the hinge cap 5 Install the a display assembly b battery c base cover 6 Follow the procedure in After working inside your computer Display panel Removing display panel 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c display assembly d display bezel 3 Remove the four M2x3 screws that secure the display panel to the display assembly 1 and...

Page 47: ...el a Peel off the adhesive tape 1 b Disconnect the display cable from the connector on the display panel 2 Installing display panel 1 Connect the display cable to the connector and affix the tape Disassembly and reassembly 47 ...

Page 48: ...atitude 3190 on site technicians must first disconnect the cable from the camera module and carefully peel back the pieces of aluminum foil securing the display cable to the display back cover and then re adhere the foil after replacing the display cable as indicated in the image below NOTE Technicians should note that the display hinges display cable and camera are also separate service parts tha...

Page 49: ...s must first disconnect the cable from the camera module and carefully peel back the pieces of aluminum foil securing the display cable to the display back cover and then re adhere the foil after replacing the display cable as indicated in the image below NOTE Technicians should note that the display hinges display cable and camera are also separate service parts that can be individually replaced ...

Page 50: ...isplay bezel c display assembly d battery e base cover 4 Follow the procedure in After working inside your computer Palm rest Replacing palm rest 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c keyboard d system board e Solid State Drive card f audio g power connector h coin cell battery i speaker j display assembly NOTE 50 Disassembly and reasse...

Page 51: ... left with is the palm rest 3 Install the following components on the new palm rest a display assembly b speaker c coin cell battery d power connector e audio f keyboard g system board h SSD card i battery j base cover 4 Follow the procedure in After working inside your computer Disassembly and reassembly 51 ...

Page 52: ...mpared to DDR3 which requires 1 5 volts of electrical power to operate DDR4 also supports a new deep power down mode that allows the host device to go into standby without needing to refresh its memory Deep power down mode is expected to reduce standby power consumption by 40 to 50 percent DDR4 Details There are subtle differences between DDR3 and DDR4 memory modules as listed below Key notch diff...

Page 53: ...s and peripheral devices like mice keyboards external drivers and printers Table 15 USB evolution Type Data Transfer Rate Category Introduction Year USB 2 0 480 Mbps High Speed 2000 USB 3 0 USB 3 1 Gen 1 5 Gbps SuperSpeed 2010 USB 3 1 Gen 2 10 Gbps SuperSpeed 2013 USB 3 0 USB 3 1 Gen 1 SuperSpeed USB For years the USB 2 0 has been firmly entrenched as the de facto interface standard in the PC worl...

Page 54: ...oretical bandwidth With today s ever increasing demands placed on data transfers with high definition video content terabyte storage devices high megapixel count digital cameras etc USB 2 0 may not be fast enough Furthermore no USB 2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320 Mbps 40 MB s the actual real world maximum Similar...

Page 55: ...n HDMI link allowing users to take full advantage of their IP enabled devices without a separate Ethernet cable Audio Return Channel Allows an HDMI connected TV with a built in tuner to send audio data upstream to a surround audio system eliminating the need for a separate audio cable 3D Defines input output protocols for major 3D video formats paving the way for true 3D gaming and 3D home theater...

Page 56: ...on Updating the BIOS System and setup password Boot Sequence Boot sequence enables you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot me...

Page 57: ...UTION Unless you are an expert computer user do not change the settings for this program Certain changes can cause your computer to work incorrectly Accessing System Setup 1 Turn on or restart your computer 2 After the white Dell logo appears press F2 immediately The System Setup page is displayed NOTE If you wait too long and the operating system logo appears wait until you see the desktop Then s...

Page 58: ... Reporting The option is disabled by default USB Configuration This is an optional feature This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB Mass Storage Devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for OS If USB port is disabled the OS cannot see any device atta...

Page 59: ...at least one uppercase character one lowercase character and be at least eight characters long Password Configuration Allows you to specify the minimum and max password lengths of the Administrator and System passwords min 4 by default if you want to change you can increase the number max 32 you can decrease the number Password Bypass Allows you to enable or disable the permission to bypass the Sy...

Page 60: ... Secure Boot feature Disabled Enabled Default Expert Key Management Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are PK enabled by default KEK db dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are Save to File Saves the key to a user selected...

Page 61: ...e Allows you to set the time at which the computer must turn on automatically The options are Disabled Every Day Weekdays Select Days Default setting Disabled USB Wake Support Allows you to enable USB devices to wake the system from Standby NOTE This feature is only functional when the AC power adapter is connected If the AC power adapter is removed during Standby the system setup removes power fr...

Page 62: ...or disable the system setup BIOS warning messages when you use certain power adapters Default setting Enable Adapter Warnings Numlock Enable Allows you to enable the Numlock option when the computer boots Enable Network This option is enabled by default Keypad Embedded This option lets you choose one of two methods to enable the keypad that is embedded in the internal keyboard options Fn Key Only ...

Page 63: ... an asset tag is not already set This option is not set by default BIOS Downgrade This controls flashing of the system firmware to previous revisions Option Allow BIOS downgrade is enabled by default Data Wipe This field allows users to erase the data securely from all internal storage devices Option Wipe on Next boot is not enabled by default The following is list of devices affected Internal SAT...

Page 64: ...ect the latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file icon and follow the on screen instructions For more information see knowledge base article 000124211 at www dell com support Updating the BIOS in Linux and Ubuntu To update the syste...

Page 65: ...on is listed then the BIOS supports this BIOS update option NOTE Only computers with BIOS Flash Update option in the F12 One Time boot menu can use this function Updating from the One Time boot menu To update your BIOS from the F12 One Time boot menu you need the following USB drive formatted to the FAT32 file system key does not have to be bootable BIOS executable file that you downloaded from th...

Page 66: ...g special characters are allowed space 3 Type the system password that you entered earlier in the Confirm new password field and click OK 4 Press Esc and a message prompts you to save the changes 5 Press Y to save the changes The computer reboots Deleting or changing an existing system setup password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or cha...

Page 67: ...ures Specifications Microsoft Windows 10 Pro 64 bit RS4 Downloading drivers 1 Turn on the notebook 2 Go to Dell com support 3 Click Product Support enter the Service Tag of your notebook and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your notebook model 4 Click Drivers and Downloads 5 Select the operating system installed on your no...

Page 68: ... only on battery power When the system will no longer power on when the power button is pressed the battery is fully discharged Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any type to pry o...

Page 69: ...OTE The Enhanced Pre boot System Assessment window displays listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices 4 Press the arrow in the lower right corner to go to the page listing The detected items are listed and tested 5 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 6 Select the de...

Page 70: ...h Windows operating system It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardware issues repair your computer back up your files or restore your computer to its factory state You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into t...

Page 71: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...

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