NOTE:
Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
For more information, see
.
Running the ePSA diagnostics
1
Turn on your computer.
2
As the computer boots, press the F12 key as the Dell logo appears.
3
On the boot menu screen, select the
Diagnostics
option.
4
Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5
Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6
To run a diagnostic test on a specific device, press Esc and click
Yes
to stop the diagnostic test.
7
Select the device from the left pane and click
Run Tests
.
8
If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Diagnostics
Power and battery-status light:
Indicates the power state and battery state of the computer.
Solid white
– Power adapter is connected and the battery is charging.
Solid amber
– Battery charge is low or critical.
Off
– Battery is fully charged.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different light patterns and what they indicate.
Table 14. Diagnostics
Light pattern
Problem description
2,1
CPU failure
2,2
System board: BIOS and ROM failure
2,3
No memory or RAM detected
2,4
Memory or RAM failure
2,5
Invalid memory installed
2,6
System board or chipset error
2,7
LCD failure
3,1
CMOS battery failure
3,2
PCI/video card failure
3,3
Recovery image not found
3,4
Recovery image found but invalid
74
Troubleshooting
Summary of Contents for Inspiron 5580
Page 21: ...Post requisites Replace the base cover Replacing the battery 21 ...
Page 25: ...Removing the wireless card 25 ...
Page 32: ...32 Removing the solid state drive Intel Optane memory module ...
Page 35: ...Replacing the solid state drive Intel Optane memory module 35 ...
Page 39: ...Post requisites 1 Replace the battery 2 Replace the base cover Replacing the hard drive 39 ...
Page 43: ...Removing the touchpad 43 ...
Page 45: ...Post requisites 1 Replace the battery 2 Replace the base cover Replacing the touchpad 45 ...
Page 63: ...Removing the palm rest and keyboard assembly 63 ...